Eligibility for a Refund:
- Within the First 7 Days: You are eligible for a refund without any questions asked during the initial 7 days after your purchase.
- Legitimate Issues: If you encounter significant issues impacting your learning experience, we provide a three-month refund period. These refunds require review and approval by the Langeek team. You will receive a refund only if the team is unable to resolve the issue promptly.
How to Request a Refund:
Choose one of the following methods:
- Email Request:
- Send an email to [email protected] from the same email address used to create your account.
- Clearly state your refund request in the email.
- Website Form:
- Visit our website and use the “Contact Us” form to submit your refund request.
- Clearly state your refund request in the message
If you are requesting a refund due to an issue, please explain the problem and how it affects your experience.
Important Notes:
- Refunds may take up to 14 working days to be processed.
- The refunded amount will be credited only to the account from which the purchase was made.
- Access to the email address associated with your Langeek account is necessary for refund approval.