Julia Fawaz

Faced with a shrinking window to modernize and future-proof systems, #retailers need to do more than just keep their current technology working, but many still feel trapped by complexity. Discover how retailers can elevate their game by differentiating themselves in three crucial areas.

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In the last quarter of 2023, 74% of consumers abandoned purchases because they felt overwhelmed. Despite a focus on #CustomerCentricity, 71% see no improvement in the decision-making process. However, new #AITools can offer hyper-personalized experiences, simplifying decisions and boosting #Loyalty. Over the next two years, #ConversationalAI is expected to be widely adopted, transforming how consumers shop and how companies interact with them. #AI #CustomerExperience #Innovation #Personalization #FutureOfShopping #AccentureItalia

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High performance retail was the motto of this year's World Retail Congress in Paris. Our BCG colleagues on the ground unveiled their latest research on retail's future focus: operational excellence and sustainability. 💼 With the EU's Supply Chain Act on the horizon, the focus on #duediligence has never been more crucial. Dive into our CSDDD study to see how retail and consumer companies are gearing up for the EU's Supply Chain Act. 🔗 https://lnkd.in/gSbTwWw4 #WRC #RetailInnovation #SustainabilityLeadership #CSDDDStudy2024

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Connected stores are the future. Done right, in-store digitalization can drive 2.5% uplift in operating margins. But not all efforts have yielded impact. Read more on what drives success in this thought paper by Xavier Mesnard, Delphine Bourrilly, Thibault Hollinger, Katherine Black and myself. Kearney #kearney #digital https://lnkd.in/gH858RQY

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When was the last time someone encouraged you to take it slow? ⌚ Now’s your chance! Pause, unwind, and dive into the latest #ThinkActMagazine from Roland Berger, dedicated to discovering your perfect rhythm: https://okt.to/FRUedc #RolandBerger

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Retailers are boosting their competitive edge with AI-powered solutions and dynamic pricing models in today’s increasingly competitive landscape. Find out how strategic pricing can transform customer experiences and operational efficiency.

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🤝 🏆 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: The operating context is rapidly changing. CPGs and Retailers are elevating collaboration to the next level to unlock accretive value. Take a look at how 𝗞𝗲𝗮𝗿𝗻𝗲𝘆'𝘀 𝗧𝗼𝘁𝗮𝗹 𝗦𝘆𝘀𝘁𝗲𝗺 𝗩𝗮𝗹𝘂𝗲 (𝗧𝗦𝗩) enables collaboration: https://lnkd.in/gf5TGMqi Co-authors: Mirko Warschun, Alex Solis, Aman Husain Kaiser, Sebastian Drescher, Amy McCaughey Kearney #CPG #ConsumerRetail #TotalSystemValue

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Retailers should accelerate their #digital investment in brick-and-mortar #stores with the triple objective of providing an enriched shopping experience, reducing costs and being more sustainable. We explore this new era of #retail with our latest whitepaper, which will be discussed today at Tech for Retail in Paris #ConnectedStores #TechForRetail Thibault Hollinger Delphine Bourrilly Katherine Black Siddharth Pathak

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🤖 AI agents are changing the way businesses operate. Explore the power of agentic architecture and how #GenAI can be deployed at full scale across the enterprise to orchestrate workflows.​ ​Read our full insights here: https://accntu.re/4hPfHGy

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🌟 Overcoming Imposter Syndrome: Women in A&AI Workshop 🌟 On Thursday, our Capgemini Invent Women in A&AI Team kicked off their Development Series with an empowering session on overcoming imposter syndrome. Participants learned valuable strategies to combat these self-doubt feelings that can hold us back in our careers. Did you know that the average person has about 12,000 to 60,000 thoughts per day? Shockingly, 80% of these thoughts are negative, and 95% are repetitive from the day before - making it all too easy to fall into the pattern of imposter syndrome. At Capgemini Invent, we're committed to empowering our team members by providing resources to combat imposter syndrome and build confidence. This workshop marks the beginning of the Women's Development Series, aimed at supporting and uplifting women in their professional journeys. 💪👩‍💼 #WomenInAandAI #ImposterSyndrome #ProfessionalDevelopment #CapgeminiInvent Elisa Sai Morgan Rees Pratim Das Claire Williams MCMI ChMC

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As this year's The Consumer Goods Forum comes to a close, today's discussions remind us that future retail leaders will need to accelerate change and innovation by empowering and engaging their organizations through strategy, purpose, values and culture. Learn more: https://lnkd.in/g2fJaYxz #CGFSummit

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📣 Exciting news 📣 Finally, after one year of research, I am delighted to announce the completion of our quest to unearth the truth about #B2B platform success!    A little over a year ago, my Capgemini Invent colleagues collaborated with long-term partner, Massachusetts Institute of Technology (#MIT), to publish a report (Part 1: Paving the Way to Success) on the differences between types of B2B platform. Now, in Part 2, they share thought-provoking findings, some of which include:     ✴ The sphere of B2B platforms is burgeoning   ✴ B2B platforms have the power to revolutionize business operations and collaboration  ✴ e-commerce and the need for streamlined processes make B2B platforms increasingly relevant   ✴ Data aggregation and collaboration platforms are on the rise    Special thanks to Professors Geoff Parker and Georgios Petropoulos for guiding this amazing research journey 🙏 🔗 Check out our new Executive Summary and the Full Report: The Future of B2B: Harnessing Platforms for AI, Sustainability, and Connected Value Creation here 👉 https://lnkd.in/ddpzw28N    The true potential of B2B platforms is rapidly emerging!    #GetTheFutureYouWant #CapgeminiInvent  

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Did you know that 40% of organisations have already established teams and budgets for generative AI? At Capgemini, our teams of engineers and data scientists are not talking about transformation but understanding how to make it happen. By seamlessly integrating business and technology, we're helping companies bring the digital and physical together. https://ow.ly/VbfG30sEIO4 #DigitalTransformation #BusinessInnovation #GenerativeA

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I couldn't be happier to share that our proven ability to integrate #automation seamlessly in #SupplyChain operations, among other strengths, has earned Capgemini's Business Services the position of a Leader in NelsonHall’s 2024 NEAT report for Supply Chain Transformation for #Sustainability. Discover more about our intelligent supply chain operations here: https://lnkd.in/dPemkVh3 #ConnectedEnterprise #SustainableProcurement

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Capgemini has been recognised as a ‘Leader’ in The Forrester WaveTM: AI services, Q2 2024 report. According to the report, reference clients recognized the Group as a thought leader. Capgemini received the highest scores possible in the criteria of vision, community, and innovation. With an integrated change management approach to AI for clients, identifying key industry use cases, AI risk management and its commitment to ethical AI, governance, and organizational change, the report cites Capgemini as helping clients in adopting and running a business on AI. It really is rewarding to be part of an organisation that is really helping our clients achieve success. Press release and the link to the full Forrester report here: https://lnkd.in/eayg529q. #AI #GenerativeAI #GetTheFutureYouWant

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50% of retail executives expect significant change to their business model in 2024. It’s not surprising when you consider how the retail landscape is changing due to the digital revolution, consumer behavior change, geopolitical tensions, and economic pressures. To survive this new reality, retail leaders must take radical steps to refocus or completely transform their businesses. We've partnered with World Retail Congress on a report exploring 6 trends reshaping the industry, and what retailers can learn from the disruptive companies who are leading the way. Read the full report here:

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✅⚙️ Growth, value creation, Improved efficiency and cost transformation have been the main drivers of client demand and traction for our value added services. 📊 Today Capgemini Group reported its H1 2024 revenues of €11,138 million. With our growth trajectory continuing to improve and trending in the right direction in almost all businesses, sectors and regions. 🚀 Business Transformation continues to be at the top of our clients agenda, driving many discussions and engagements across a latitude of industries. Find out more about our H1 2024 results and the work we do here: https://bit.ly/46juhk0 Aiman Ezzat Nivedita Bhagat Paul Margetts

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I recently had the privilege to contribute to our latest Capgemini Research Institute report, which delves into the resurgence of manufacturing in Europe and in the US   Reindustrialization is the reconfiguration of global supply chains and manufacturing capacity. This supports supply chains to become more resilient and flexible, boost skilled manufacturing jobs, and meet climate targets.   Here are some of my key highlights from our report:   📣 72% of organizations are actively developing reindustrialization strategies 📣 14% reduction in carbon emissions is anticipated 📣 13% improvement in customer satisfaction   Emerging technologies, such as AI, ML, and automation are support reindustrialization efforts. 🔗 Read our full report today: The Resurgence of Manufacturing: Reindustrialization Strategies in Europe and the US https://bit.ly/3Joo77G 📍 Planning to attend Hannover Messe this week? For more insights, drop by the Industrial Transformation Stage Hall 3 on Thursday, April 25th at 3:30pm where I will deep dive into the report findings together with Dr. Florian Degen from Fraunhofer Research Institution for Battery Cell Production FFB Or meet us at Hall 15, Booth F52. Hope to see you there!   #GetTheFutureYouWant #IntelligentIndustry #HM24

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#Retail leaders are prioritizing operational improvements and AI to drive higher returns. By strategically investing in areas like retail media networks, marketplaces, and social commerce, they are reshaping the consumer landscape. Find out more in our latest report with the World Retail Congress

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