Jérôme Petit

Impact of GEN AI on Customer Feedback Management : very interesting article from Forrester. Only a third of professional CXs (which is probably not so few) use AI on voice of the customer and CX metrics. If the trend is there, and this ratio is set to increase, it's not that simple. RateNow THOMAS BUTTON Christian Le Roy #customerexperience #Voiceofthecustomer #Customerfeedbackmanagement

11

🌟 Exciting Times at uiData! 🌟 I am happy to share that I have taken on a new role as CCO at uiData As Chief Commercial Officer, I'm proud to lead our go-to-market strategy, business development, and partner ecosystem expansion With an exceptionally talented team, we’re dedicated to being your go-to partner for secure, seamless data sharing beyond corporate boundaries. Our platform, DataCentral, empowers businesses to share reports and data models without barriers, delivering the right insights to the right audience. In today’s fast-paced world, unlocking the full potential of your data is key to staying ahead. DataCentral is designed to be flexible, tailored to your unique needs, and scalable across industries. From pharma to government, retail to aviation, we're solving real business challenges and helping organizations succeed with enhanced data driven insights. If you're ready to turn data into actionable insights, let’s connect! I'd love to explore how uiData can solve your data sharing challenges. #DataCentral #uiData #DataInnovation #BusinessGrowth #SaaS #IndustrySolutions

161

26 commentaires

Always inspiring to share the stage with and learn from #CX Experts like Myriam and 🚀Peter ! This time around for discussing critical steps on the road to #CustomerCentricity and how well-defined CX Standards can help progressing along this journey - "it's a program, not a project" #CustomerExperience #EmployeeExperience #NPS #NetPromoterSystem

39

1 commentaire

AI (including Gen AI) has the potential to fundamentally advance a number of key strategy activities, including insight generation and market and trend monitoring. During this session, with my colleagues Bruce Delteil and Antoine Montard, we will discuss the multiple roles AI can play as a strategic companion for strategists. We will also discuss where in the strategy journey, from design to mobilization to execution, these different roles are most impactful. I hope to see you there. If you'd like to request an invite: https://lnkd.in/gaRxyzRA #AI #GenAI #Strategy #McKinsey #McKinseyWebcast

29

Great opportunity to join my colleagues Andrea , Antoine and Bruce on this webcast tomorrow!!! AI (including Gen AI) has the potential to fundamentally advance a number of key strategy activities, including insight generation and market and trend monitoring. During this session, my colleagues, Bruce Delteil, Antoine Montard, and Andrea Tricoli, will discuss how strategy executives can leverage AI to test ideas faster and more effectively, and how it will require boosting rigor in managing data and creativity in using it. If you'd like to request an invite: https://lnkd.in/gmnKE9Bu #AI #GenAI #Strategy #McKinsey #McKinseyWebcast

5

Grateful to Peter Vanham and Fortune for the discussion on all things Generative AI. We have not yet reached the tipping point, there is a long way to go before Gen AI impacts everything we do. Bain & Company is helping clients across all industries understand and implement Gen AI into their organizations, and demand continues to increase. We’re excited to help shape this future and reinvent industries with our partners OpenAI and Microsoft. #atBain #GenerativeAI #GenAI

139

5 commentaires

In a new interview with Fortune's CEO Daily, Bain's Worldwide Managing Partner Christophe De Vusser shares how we have not yet reached the tipping point with generative AI, and explains how we're helping our clients shape the future and reinvent industries. https://bit.ly/3XpZI8s

4

1 commentaire

🌟 Embracing Generative AI: A Call to Action for French Companies 🌟 A recent study in France from OpinionWay and Dékuple has unveiled a concerning trend: while 93% of company leaders anticipate the transformative potential of Generative AI, a staggering 39% of companies are yet to integrate it into their daily operations. This delay poses a real risk of being outpaced by international competitors in the US and Asia who are already leveraging this technology to gain a competitive edge. An article from franceinfo highlights this gain of competitivity with two significant effects of integrating Generative AI. Firstly, in the pharmaceutical industry, it enables faster product development and secondly, in IT services it facilitates cost reduction, allowing companies to be more competitive in the market. However, integrating a new technology into a company is no easy feat and requires a strategic approach. This involves 4 crucial steps: 🚀 Acculturation to the new technology: Understanding the purpose and potential use cases of the technology is essential to leverage its capabilities effectively. 🔍 Process review and identifying pain points: Each company has unique pain points and organizational structures. To ensure successful tech implementation, it's crucial to focus on maximizing ROI by addressing specific pain points. 🔬 Proof of concept: Verifying assumptions and monitoring the real-world impact of the technology on a small scale is vital, as there can be a disparity between theory and reality. 🏭 Industrialization: Implementing a global change management approach and ensuring that the team understands and embraces the implications of the technological change on their daily activities is essential. Don't hesitate to DM me should you want to discuss further on those matters. Link to the article can be found in the first comment. (French link)

19

3 commentaires

Think sharing data with competitors is too big a risk to take? Consider this: Collaboration powered by cutting-edge technology not only builds trust but is essential for solving many industries' most complex challenges. [LINK] In a new article, François Candelon, Guillaume Sajust de Bergues, David Zuluaga Martínez, Harsha Chandra Shekar, and Marcos Aguiar explore how new technologies are making it easier and safer for companies to build trust and pool data to tackle problems that they can’t solve alone. #DataEconomy #DataSharing

3

In a new interview with Fortune's CEO Daily, Bain's Worldwide Managing Partner Christophe De Vusser shares how we have not yet reached the tipping point with generative AI, and explains how we're helping our clients shape the future and reinvent industries. https://dy.si/X4YX8M

2

"At Bain, we have no doubt that generative AI is delivering a return on investment. The only question is- who will disrupt, and who will be disrupted?" 얼마 전 발간된 Bain의 "Technology Report 2024"에서 AI 관련 주요 현안에 대한 Bain의 insight를 확인하세요! Despite the hype, AI's return on investment remains elusive for many. In our 2024 Technology Report, we explore AI’s broad impact on industry structure, enterprise value, data centers, geopolitical trading blocs, software, services, business opportunities, and resource and talent. Are you ready to capture the full potential of AI? https://atbain.co/3AJzN4p #Bain #TechnologyReport 2024 focusing on #GenAI

8

BCG has been a named a leader in The @Forrester Wave ™: AI Service Providers, Q2 2024!     We ground all our AI projects at BCG X and BCG by the 10-20-70 rule: 10% of efforts are devoted to algorithms, 20% to data and technology—but the majority, 70%, goes to people.     People are what really make the magic happen and I feel incredibly lucky to work with the best and brightest minds helping our clients take their AI dreams to reality.     Take a look at the report: https://bit.ly/4ak5H2M    #GenerativeAI #ArtificialIntelligence 

29

I had the privilege to share some of my thoughts along with Olivier Gergele on how #GenAI is disrupting the #Consumer industry with unprecedented opportunities to reshape firms' operations and enhance the overall consumer journey by enabling personalization of experiences and content for stronger consumer engagement, driving innovation and boosting employee productivity. We explore how human input remains very much at the core of the GenAI revolution to further nurture its applications in an ever evolving world, and a comprehensive governance strategy that manages potential risks is needed for effective adoption. https://lnkd.in/geCXT-hG

52

😱🌳 59% of global executives worldwide admit to potential #greenwashing due to inadequate measurement tools. Check out our newest article in greenwashing and learn how to leverage data & AI to avoid any potential misinterpretations of your ESG efforts👇 #Ekimetrics #AIforgood #Greenwashing #ESG

12

Quantum computing on your smartphone in 2035? Whether that prospect intrigues or scares you, get a brief history of #quantumcomputing and a clear explanation of where it is now and where it can take us, from BCG's deep tech lead Antoine Gourévitch. Luckily for us, he sat down with Patricia Sabga and the AI conversational agent GENE recently for an episode of the Imagine This... (https://lnkd.in/etmtwNGn) #podcast to answer the questions you may not have known you had.

1

𝗦𝗵𝗼𝗿𝘁 𝗼𝗻 𝘁𝗶𝗺𝗲 𝗯𝘂𝘁 𝗵𝘂𝗻𝗴𝗿𝘆 𝗳𝗼𝗿 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲? ⌚   𝗖𝗮𝗻𝘁𝗼𝗻 𝗖𝗮𝗽𝗶𝘁𝗮l, true to its "drink your own champagne" philosophy, is thrilled to launch 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗽𝗼𝗱𝗰𝗮𝘀𝘁𝘀 𝗼𝗻 𝗦𝗽𝗼𝘁𝗶𝗳𝘆, distilling key insights from my 𝗯𝗼𝗼𝗸𝘀 𝗮𝗻𝗱 𝗽𝗮𝗽𝗲𝗿𝘀. 🎧   Each episode offers a concise and engaging exploration of topics like:   𝗥𝗲𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Discover how GenAI can revolutionize data-driven organizations, from automating analysis to enhancing customer experiences based on the latest paper: 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝘀 𝗥𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗲𝗱. 𝗧𝗵𝗲 𝗛𝘂𝗺𝗮𝗻-𝗔𝗜 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽: Explore the future of work and how humans and AI can collaborate effectively in professional services, based on the e-book: 𝗧𝗵𝗲 𝗣𝘆𝗿𝗮𝗺𝗶𝗱 𝗨𝗽𝘀𝗶𝗱𝗲 𝗗𝗼𝘄𝗻. 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗖𝗿𝗶𝘀𝗶𝘀: Learn valuable lessons on building trust and navigating challenges in turbulent times based on the paper: 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗹𝗲𝗮𝗿𝗻𝗲𝗱 𝗼𝗻 𝗵𝗼𝘄 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗯𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁 𝗶𝗻 𝘀𝘁𝗼𝗿𝗺𝘆 𝘄𝗲𝗮𝘁𝗵𝗲𝗿. 𝗧𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 "𝗡𝗲𝘄 𝗡𝗼𝗿𝗺𝗮𝗹": Understand how to lead effectively in times of disruption and uncertainty, based on insights from the book: 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗨𝗻𝘂𝘀𝘂𝗮𝗹.   Tune in and learn on the go! 🚗💨 𝗙𝗶𝗻𝗱 𝘂𝘀 𝗼𝗻 𝗦𝗽𝗼𝘁𝗶𝗳𝘆: 𝗦𝗲𝗮𝗿𝗰𝗵 "𝗖𝗮𝗻𝘁𝗼𝗻 𝗖𝗮𝗽𝗶𝘁𝗮𝗹" 🎙️   #AI #Podcast #Leadership #Transformation #FutureofWork #CantonCapital    

9

1 commentaire

📣 AI is not just a tech trend—it's redefining executive decision-making. In a nutshell: recent master thesis of David Reinecke (AI and Executives - a "Dream team" for strategic decision making? – Exploring the synergies of AI and Executive decision making, ESCP Business School) emphasizes the critical role of AI in shaping organizational strategies. Key insights reveal the necessity of an overarching AI strategy, the importance of understanding AI's capabilities, and the need for effective measurement of its impact on business outcomes. 💰 THE BIG PICTURE In detail, the thesis outlines how integrating AI into strategic loops can transform decision-making processes. Many organizations struggle with adopting AI due to the cultural shift it demands. The findings indicate that executive leadership must perceive AI as a complementary tool, supporting human intuition and experience rather than replacing them. Establishing governance frameworks around AI initiatives ensures that implementations are ethical and aligned with overall business objectives. Looking ahead, the integration of AI will not only enhance efficiency but also foster a culture of innovation and continuous improvement. Future leaders who embrace AI as a strategic partner will be better positioned to navigate complexities and seize emerging opportunities, ultimately driving sustainable growth in a dynamically evolving business landscape. 💊 The call to action is clear: it's time to leverage AI in our strategic endeavors for a competitive edge.

14

2 commentaires

How should retail leaders embrace the AI revolution? We sit down with leaders from Keystone AI, Google Cloud and DECATHLON FRANCE to consider how this technology can help fuel exciting benefits for customers and retailers alike. Learn more: https://lnkd.in/dy3bBg-f

13