Feedier - Plateforme d'Intelligence Client

Feedier V3.26 is Live! 💜 This version streamlines performance management and transforms your data into actionable insights with a new dashboard and enhanced action plans. Here’s what’s new: ⚡ 𝐍𝐞𝐱𝐭-𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐝𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 The new dashboard replaces the "Activity" page with an intuitive and interactive interface. Visualize your KPIs through dynamic cards, compare periods or segments using filters, and organize your data effortlessly with flexible layouts. ⚡ 𝐒𝐦𝐚𝐫𝐭 𝐚𝐜𝐭𝐢𝐨𝐧 𝐩𝐥𝐚𝐧𝐬 Action plans, now powered by Eureka AI, automatically generate relevant titles based on your filters and objectives. Update your plans with a single click, generate pre-filled reports, and explore associated responses in the text analysis module for unparalleled precision. ⚡ 𝐐𝐮𝐢𝐜𝐤 𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝐭𝐞𝐱𝐭 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 Manage your topics more efficiently with new quick-action menus. Edit, filter, or create action plans directly from topics and subtopics. ⚡ 𝐓𝐨𝐩𝐢𝐜𝐬 𝐩𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐝𝐞𝐭𝐚𝐢𝐥𝐬 Gain transparency with the new theme property management. Quickly identify whether a theme was suggested by Eureka AI or created manually, with information on the team, user, and creation date. --- For more details, read our full article here 🙌

𝗝𝗼𝗶𝗻 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺 𝗮𝘀 𝗮 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗶𝗻 𝗠𝗮𝗱𝗿𝗶𝗱 (𝗽𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱, 𝗼𝗿 𝗿𝗲𝗺𝗼𝘁𝗲𝗹𝘆)! 🇪🇸 Feedier is seeking a talented Product Designer to lead our design initiatives from concept to completion. If you're passionate about creating user-centric designs and thrive in collaborative environments, we'd love to hear from you! 💜 Apply now: https://lnkd.in/gJQd4FQu

We had the privilege of working maFormation, the internal platform of La Poste Groupe, dedicated to making training more accessible and meeting learners' expectations. With 𝟵𝟬% 𝗼𝗳 𝗽𝗼𝘀𝘁𝗮𝗹 𝘄𝗼𝗿𝗸𝗲𝗿𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗻𝗴 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗶𝗻 𝟮𝟬𝟮𝟯, their mission was clear: streamline and analyze feedback to continuously enhance the effectiveness of training programs. --- Together, we tackled some key challenges: ✅ Centralizing a large volume of learner feedback. ✅ Providing tailored analyses for each training hub’s specific needs. ✅ Automating reporting to simplify decision-making processes. --- Our collaboration focused on two main pillars: ➜ 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗮𝗻𝗱 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻 500,000 feedback responses gathered with a 23% participation rate, creating a robust foundation to better understand needs and expectations. ➜ 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝘁𝗼𝗼𝗹𝘀 𝗳𝗼𝗿 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 Instant, tailored reports for each team and advanced AI to quickly identify strengths and areas for improvement. --- Thank you to the maFormation team for their trust and dedication to fostering impactful and inclusive learning experiences. Want to read the full case study? https://lnkd.in/eBz7pg9d

𝗪𝗵𝗮𝘁'𝘀 𝗻𝗲𝘄 𝗼𝗻 𝗙𝗲𝗲𝗱𝗶𝗲𝗿 𝟯.𝟮𝟱 ⚡ --- 𝟭. 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗞𝗣𝗜 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Monitor and visualize your key performance indicators in real-time, ensuring alignment with your strategic goals and enabling swift, informed decisions. 𝟮. 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗗𝗮𝘁𝗮 𝗖𝗼𝗿𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 Our enriched correlation features allow you to uncover meaningful relationships between datasets, providing a comprehensive understanding of factors influencing your KPIs. --- 𝙍𝙚𝙖𝙙 𝙤𝙪𝙧 𝙛𝙪𝙡𝙡 𝙧𝙚𝙡𝙚𝙖𝙨𝙚 𝙣𝙤𝙩𝙚 🙌

🎄✨ Jour 7 du calendrier de l'Avent : Focus sur Feedier - Plateforme d'Intelligence Client, la solution pour la transformation des organisations ! Feedier, c'est l'équivalent d'une centaine d'analystes issus des meilleurs cabinets d'études, qui identifient les anomalies, qualifient l'impact et élaborent des plans d'action dans chacun de vos parcours clients 24/7/365 - à moindre coût. En 2024, Feedier est lauréate du programme Scale Up Excellence, une initiative de la French Tech pour accompagner les jeunes entreprises en hypercroissance. 👉 Envie de transformer la voix du client en levier de croissance durable ? Feedier est l'alliance parfaite entre croissance et innovation, porté par l'écosystème des Hauts-de-France. Retrouvez Feedier👉https://feedier.com/fr/ François Forest EuraTechnologies Eurasanté Hauts-de-France Innovation Développement - HDFID La Cité de l'IA Clara Chappaz Hélène Clary Julie Huguet Sam DAHMANI French Tech Artois Région Hauts-de-France Thierry Dujardin La French Tech Philippe Beauchamps EuraMaterials Xavier Bertrand Damien Castelain Bernard Haesebroeck MEL Eco Ludovic Grousset Agence d'attractivité Hello Lille Métropole Européenne de Lille (MEL) French Tech Lille

⚡ 𝐉𝐮𝐬𝐭 𝐑𝐞𝐥𝐞𝐚𝐬𝐞𝐝: 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐇𝐞𝐫𝐨𝐞𝐬 𝐛𝐲 𝐅𝐞𝐞𝐝𝐢𝐞𝐫 - 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 𝐄𝐝𝐢𝐭𝐢𝐨𝐧! Dive into the latest edition of our CX-focused newsletter, where we share innovative strategies and insights to master Customer Experience in today's dynamic landscape. --- Inside this month’s edition: 👉 𝟔 𝐓𝐫𝐚𝐩𝐬 𝐭𝐨 𝐀𝐯𝐨𝐢𝐝 𝐖𝐡𝐞𝐧 𝐔𝐬𝐢𝐧𝐠 𝐀𝐈 𝐟𝐨𝐫 𝐓𝐞𝐱𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Overcome common challenges and unlock the full potential of AI to enhance CX decisions. 👉 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐚𝐦𝐬: Key strategies to align, motivate, and equip your teams for leading successful CX transformations. 👉 𝐌𝐚𝐱𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐘𝐨𝐮𝐫 𝐂𝐗 𝐁𝐮𝐝𝐠𝐞𝐭: Actionable tips to achieve more with limited resources, from leveraging existing data to fostering customer communities. 👉 𝐌𝐞𝐚𝐬𝐮𝐫𝐢𝐧𝐠 𝐂𝐗 𝐢𝐧 𝐏𝐡𝐲𝐬𝐢𝐜𝐚𝐥 𝐒𝐩𝐚𝐜𝐞𝐬: Effective methods, from Google Reviews to real-time feedback tools, to capture meaningful insights in offline environments. 👉 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐟𝐨𝐫 𝐂𝐗 𝐓𝐞𝐚𝐦𝐬: Learn how to analyze competitors, benchmark performance, and stay ahead in an evolving market. --- This edition offers valuable insights and practical strategies to support your CX initiatives. Take a look and stay updated on the latest approaches to improving customer experience.

Nous avons eu la chance d’accompagner La Région Occitanie / Pyrénées-Méditerranée dans leur démarche de transformation numérique, au service des citoyens. Avec plus de 𝟒𝟎 𝐦𝐢𝐥𝐥𝐢𝐨𝐧𝐬 𝐝𝐞 𝐩𝐚𝐠𝐞𝐬 𝐯𝐮𝐞𝐬 par an sur une trentaine de sites régionaux, leur ambition était claire : 𝗲́𝗰𝗼𝘂𝘁𝗲𝗿 𝗹𝗲𝘀 𝘂𝘀𝗮𝗴𝗲𝗿𝘀 pour offrir des services numériques toujours plus efficaces et accessibles. --- Ensemble, nous avons relevé plusieurs défis : ✅ Collecter des retours d’usagers via des enquêtes ciblées et pertinentes. ✅ Identifier les priorités d’amélioration sur des plateformes clés, comme le catalogue des aides régionales. ✅ Utiliser des insights basés sur l’IA pour transformer les retours en actions concrètes. --- Notre collaboration s’est structurée autour de deux axes principaux : ➜ 𝗨𝗻𝗲 𝗮𝗽𝗽𝗿𝗼𝗰𝗵𝗲 𝗰𝗲𝗻𝘁𝗿𝗲́𝗲 𝘀𝘂𝗿 𝗹𝗲𝘀 𝗯𝗲𝘀𝗼𝗶𝗻𝘀 𝗱𝗲𝘀 𝘂𝘀𝗮𝗴𝗲𝗿𝘀 Des mesures quantitatives et qualitatives pour analyser attentes et frustrations. Une segmentation des retours permettant une action précise, pôle par pôle. ➜ 𝗢𝘂𝘁𝗶𝗹𝘀 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝘁𝘀 𝗽𝗼𝘂𝗿 𝗱𝗲𝘀 𝗿𝗲́𝘀𝘂𝗹𝘁𝗮𝘁𝘀 𝗰𝗼𝗻𝗰𝗿𝗲𝘁𝘀 Utilisation d’une IA avancée pour synthétiser les retours. Rapports détaillés et partageables, facilitant la collaboration entre équipes. --- Merci à Pierre MESTRE et à son équipe pour leur confiance et leur engagement en faveur d’une expérience numérique inclusive, éthique et durable. Envie de découvrir l'étude complète ? https://lnkd.in/e6jTsRVN

We had the opportunity to support La Région Occitanie / Pyrénées-Méditerranée in their digital transformation journey, putting citizens at the center of their strategy. Managing over 𝟰𝟬 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗽𝗮𝗴𝗲 𝘃𝗶𝗲𝘄𝘀 annually across 30 regional websites, their goal was clear: 𝗹𝗶𝘀𝘁𝗲𝗻 𝘁𝗼 𝘂𝘀𝗲𝗿𝘀 to deliver more effective and accessible digital services. --- Together, we tackled several challenges: ✅ Collecting user feedback through targeted and relevant surveys. ✅ Identifying key areas for improvement on critical platforms, such as the regional aid catalog. ✅ Leveraging AI-powered insights to 𝘁𝘂𝗿𝗻 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻𝘁𝗼 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. --- Our collaboration was built around two key pillars: ➜ 𝗔 𝘂𝘀𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 Quantitative and qualitative measures to analyze user expectations and frustrations. Segmented feedback to enable precise, team-specific actions. ➜ 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝘁𝗼𝗼𝗹𝘀 𝗳𝗼𝗿 𝘁𝗮𝗻𝗴𝗶𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 Advanced AI capabilities to synthesize user feedback. Detailed, shareable reports to facilitate collaboration across teams. --- A big thank you to Pierre MESTRE and his team for their trust and commitment to creating an inclusive, ethical, and sustainable digital experience. Want to read the full case study? https://lnkd.in/eBCdtHgy

Feedier V3.24 is now live! 💜 We are introducing two major features that take feedback analysis and data management to the next level: ⚡ 𝐀𝐭𝐭𝐫𝐢𝐛𝐮𝐭𝐞𝐬 𝐭𝐚𝐛: A game-changer for contextual analysis, this new feature connects topics and sentiments to key attributes like departments or regions. With a clear list view and a bubble chart, it’s easier than ever to uncover trends and gain actionable insights. ⚡ 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐬𝐞𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐟𝐥𝐨𝐰: Simplify your data segmentation with intuitive tools. Manage filters dynamically with options to save new segments, update existing ones, or revert changes effortlessly. --- With these updates, V3.24 empowers you to turn insights into action faster and with greater precision. Read our full release here.