Motivate a struggling team member by addressing the root cause through a one-on-one discussion. Clarify customer service targets, highlighting their role’s importance. Provide support with additional training or mentorship if needed, and set smaller, achievable goals to build confidence. Offer constructive feedback regularly, celebrate progress, and incentivize improvements with recognition or rewards. Lead by example to inspire them and create accountability by empowering them to take ownership of their targets. Consistent support, clear expectations, and celebrating milestones can reignite their drive to succeed.

Well if a person has fallen behind to the point that it's severe. You can start by asking if there is anything we can do to help you do your job better. Engage in the interactive process see if there's any underlying causes for the poor performance. You may get a reply like hey I've been suffering from migraines. See if there's any that can be done reasonably. That dosent cause a undue hardship to the business operations. Like ordering a blue light filter for their laptop ect. If the issue that's causing the poor performance isn't relevant to a disability. It could be a personal issue always offer the EPA. Offer other support like motivating the employee with positivity. Try to find where the employee is doing good and build from there.

1. Identify the Root Cause: Start by having a one-on-one conversation to understand the challenges they’re facing. Whether it’s burnout, lack of resources, or unclear expectations, addressing the underlying issue will create a foundation for improvement. 2.Provide Positive Feedback: Acknowledge their past successes and contributions. Remind them of the value they bring to the team and how they’ve made a difference. This boosts morale and reinforces their sense of purpose. 3. Set Small, Achievable Goals: Break down larger customer service goals into smaller, more manageable tasks. This will help them feel a sense of accomplishment along the way, which can build momentum.