Vous devez donner un retour d’information à un employé à distance par e-mail. Comment pouvez-vous vous assurer qu’il est constructif et efficace ?
L’envoi de feedback par e-mail nécessite de la clarté et de l’empathie pour être efficace. Pour vous assurer que votre message est bien reçu :
- Commencez par une reconnaissance positive . Reconnaissez les efforts ou les réussites de l’employé avant de plonger dans les domaines à améliorer.
- Soyez précis et objectif. Donnez des exemples clairs de ce qui doit changer et pourquoi, en évitant les critiques vagues.
- Offrez du soutien et des ressources. Suggérez des outils ou des stratégies pour les aider à s’améliorer, en montrant votre engagement envers leur développement.
Comment abordez-vous la rétroaction par e-mail ? Partagez vos stratégies.
Vous devez donner un retour d’information à un employé à distance par e-mail. Comment pouvez-vous vous assurer qu’il est constructif et efficace ?
L’envoi de feedback par e-mail nécessite de la clarté et de l’empathie pour être efficace. Pour vous assurer que votre message est bien reçu :
- Commencez par une reconnaissance positive . Reconnaissez les efforts ou les réussites de l’employé avant de plonger dans les domaines à améliorer.
- Soyez précis et objectif. Donnez des exemples clairs de ce qui doit changer et pourquoi, en évitant les critiques vagues.
- Offrez du soutien et des ressources. Suggérez des outils ou des stratégies pour les aider à s’améliorer, en montrant votre engagement envers leur développement.
Comment abordez-vous la rétroaction par e-mail ? Partagez vos stratégies.
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My opinion is: - be humble about the feedback, given that feedback cant be imposed, but can be adopted. - be specific about the context/example on which feedback is initiated. This is key since its a remote feedback, following body language is not possible. - try to provided example to show or explain how i would do it and what would be the outcome of it. - appreciate what was done right and share opinion that how with few tuning on which feedback is given can make his/her effort even more impactful.
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The key focus of constructive feedback especially in a remote set up lies in clarity, empathy and the alignment of expectations. It is important to do the following: - Start with the positive. A good way to do this is to reinforce the employee’s positive contribution or impact. -Be specific and objective: It’s also important to ensure clarity by being specific on areas of improvement. Additionally, being objective and offering actionable insights that can help address the challenges identified. -Offer support. This is a great way foster a culture of continuous improvement, collaboration and also boost the employee’s motivation and confidence.
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Essa é a pior opção, mas, caso não seja possível fazer de forma presencial ou por videoconferência, o ideal é buscar fatos a dados para embasar o feedback, além de ler e reler a mensagem no dia seguinte que escreveu, para só depois enviar.
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I reject the premise that I have to give feedback by email. This is a horrible idea. Emails are always (almost always) read with a negative slant, meaning they will be read without your true intention. Pick up the phone, better yet do a video call if you cant be there in person. We have a process we call the communication hierarchy, which states that the greater the chance for conflict (difference of opinion) the higher up the ladder you need to go to be effective. The highest is face to face, below that is a video call, below that is a phone call and below that is email- way down the communication hierarchy. It goes further with text/sms below email and below that, making assumptions. DO NOT give critical feedback via email.
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Eu prefiro fazer uma ligação, nem que seja apenas por voz. Já vi problemas por ansiedade e leitura rápida e nervosa, sem o entendimento de quem leu. Melhor a conversa onde você tem chance de falar e de ouvir o outro! Menos chances de mal-entendidos. Já imaginou algo que, deveria ser bem entendido, para ter a mudança, virar ao contrário?!!
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Here are some points: Be Specific Use a Positive Tone Be Objective Offer Solutions Invite Dialogue Be Timely Keep It Organized Follow Up
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O feedback por email o torna mais formal, é de grande valia sempre usar de concordâncias positivas e palavras educadas, devemos considerar o risco, que na leitura o funcionário pode colocar uma entonação nas palavras que não confere com a realidade. Faça a escrita em etapas : Abertura - comprimente e pergunte como ele está; Contexto - traga o assunto de forma objetiva, apontando pontos positivos e o que precisa ser desenvolvido; Fechamento - traga uma mensagem de confiança e se coloque a disposição para novas conversas.
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To ensure constructive feedback, I first put myself in the employee's shoes to carefully choose the right words. I begin by highlighting their strengths and achievements, then move on to areas that need improvement, always offering practical solutions. I also make it clear that I'm available to support them if they need help moving forward.
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Algo que aprendi ao longo da carreira é que o feedback construtivo deve ser uma via de mão dupla. Sempre sugiro incluir uma pergunta ao final, como: “Como posso te apoiar?” Isso demonstra empatia e abre espaço para diálogo, fortalecendo a relação e o desenvolvimento mútuo.
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