Begin by acknowledging the tension in a neutral, calm manner, which shows that you are aware and in control without taking sides. A simple statement like, “It seems there are strong feelings on both sides here, and I appreciate the passion each of you brings to this discussion,” is often enough to address the issue without escalating it. Paraphrasing their points back to them also helps each feel heard and validated, which can reduce defensiveness and make participants more open to finding common ground. Redirecting the conversation toward shared goals also helps. Remind participants that you’re all working toward a collective outcome by saying, “Let’s remember we’re all working toward the same purpose.

Sumo wrestle it out. Winner gets their way. Joke. Add humor and create a space to diffuse the tension. You’re not a mediator - you are not an expert in their conflict so create equal speaking opportunity after they’ve established it’s a priority to discuss right at the present time.

As a facilitator, I face this more times than I care to agree. I can feel the tension growing in the room when two people who are known to be at odds wanna wrestle it out in the workshop. When that happens, I ask each of them to share their viewpoints but start by stating one point they agree on with their colleague. It’s amazing how quickly the mood shifts when they realize they’re not entirely on opposite sides. From there, I guide the conversation back to common goals and remind the group that diverse opinions often lead to the best solutions—as long as we keep the discussion respectful.

One thing I have found helpful in resolving Group conflict,is as a third party and Neutral person,to listen Actively to each conflicting party one at a time.After listening to both parties it is important to summarize key points and paraphrase important highlights of the discussion and ask probing questions if possible to help both parties identify shared needs. Next is to make both parties understand their common goal and shared needs which will enable both parties to collaborate and reach to a mutual agreement and common Ground. it is important as a facilitator to diffuse the feelings and ensure both parties are willing to accept Interest based negotiation.