Service Technician - Final Assembly

Title: Service Technician-Final Assembly Company: New Way Trucks Location: Iowa Reports to: Final Assembly – Mounting Manager Updated: 10/19/2023 JOB SUMMARY: Scranton Manufacturing, New Way trucks is looking for a talented Service Technician to be a part of our final assembly process for our refuse trucks.
This position will assure the quality of the work in the design, installation, and application of electrical, hydraulic and pneumatic controls.
ESSENTIAL JOB FUNCTIONS Assist and train employees in the installation of systems of electrical controls for equipment, applying knowledge of electronics, hydraulics, and pneumatics.
Diagnose and repair final stage controls issues.
Perform various chassis programming such as Allison transmission, Cummins engine, Diamond Logic, etc.
Maintains records of repairs and rework performed.
Operate computer-assisted engineering or design software or equipment to perform engineering tasks including preparing technical documentation for service and production support.
Perform sales order reviews to identify any non-standard electrical/controls requests.
Provide excellent customer service via phone or email to customers, dealers, and department personnel to assist in trouble shooting to resolution.
Review technical drawings, specifications of electrical systems to ensure that installation and operations conform to standards and quality requirements.
Ensure compliance with specifications, codes, or quality requirements by coordinating manufacturing, installation, support, documentation, or testing activities.
Must be able to read and work with schematics, wiring diagrams and bills of materials and engineering change orders.
Collaborate with outside suppliers and service centers to coordinate repair and service work.
Assure that all relative OEM software licenses are current and renewed prior to expiration.
KNOWLEDGE, SKILLS, AND ABILITIES Associate degree in automotive or large equipment mechanics or related field with a minimum of two years of mechanical experience.
Strong mechanical aptitude with willingness to learn controls including mobile electronics, hydraulics and pneumatics.
Problem solving skills.
Excellent interpersonal and communication skills with a collaborative management style.
Ability to use computers and computer software including word, excel, data entry and information processes.
This job description describes the general nature and level of work expected of a person assigned to this position.
All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.
Employees may be required to perform any other job-related duties as requested by their supervisor.