Raúl Fernández Reinoso

Are you prepared to transform your client service? Meet Aigo - a one-of-its-kind chatbot built with a brain. Developed by top tier AI psychologists, Aigo is reshaping customer interactions, comprehending context like no other, saving on costs and enhancing loyalty. Fire this video to uncover how we, at Grupo Inversores, are utilizing this to reduce call center operations.

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Spain has a lower productivity rate compared to the Eurozone, earning $53 per hour versus $61 as reported by the OECD. In the era of AI, this could change significantly. At Foro Recursos Humanos , participants, including COO and Head of Human Capital Manuel Zaera, decided to take a step back and discuss the need to shift from measuring productivity by output per hour to assessing it based on quality. Manuel highlighted the critical role of change management during AI transformations, emphasizing it as a continuous element within companies. He stressed the importance of maintaining a strategic vision, training teams effectively, and upholding sustainability and ethical standards. https://lnkd.in/dFgggKFR

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⭕️ 23rd Mexican International Congress on Artificial Intelligence 🇺🇸 Enjoy the pleasant moments lived during #MICAI2024 🇲🇽 Disfruta de gratos momentos vividos durante el #MICAI2024 📍 INAOE UDLAP Mesa Directiva: María de Lourdes Martínez Villaseñor Hiram Ponce Gilberto Ochoa-Ruiz Gustavo Arroyo Figueroa Noé Alejandro Castro Sánchez Hugo Jair Escalante Antonio Marin-Hernandez Bella Martínez Seis Leobardo Morales César Jesús Núñez Prado Iván Olvera Rodríguez. David Pinto Víctor Josue Ruiz Mtez #InteligenciaArtificial #ArtificialIntelligence

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New stage, new people in DAMA ESPAÑA It is with great sadness that I announce to all the DAMA Spain Community that I have presented yesterday to the presidency of the association my resignation to continue in the board of directors due to personal reasons. It has been an intense and motivating period where we have been doing our best to grow the association and the Dato community in Spain. We found ashes and today the association has a clean set of accounts, a number of members that puts us among the world leaders and a number of certificates without equal. I have failed in trying to impose an even more accelerated and motivating change, I have not been able to transmit it to the rest of the board of directors and I feel completely demotivated in continuing to dedicate time and see with impotence that decisions are taken that I do not share. Or worse, they are not made and no progress is made. I have failed in trying to create a broad and inclusive board but it has turned out to be unmanageable due to lack of commitment of some. For consistency I cannot continue, at least not in the current board. I will continue to be an ordinary member paying my dues and doing my bit whenever I can. I thank all my colleagues who have been with me over the years, those who have put up with my determination and those who have not. If anyone has been offended by my attitude, I apologize. I have always put vehemence into everything because I believe in what I do. It is not a hobby for me and I have a bad habit of taking commitments seriously. I have learned a lot from all of you and you are professionals like the top of a pine tree. People are not essential, values and ethics are. DAMA will continue to grow and I fully trust that whoever takes over will know how to do it better, I have put all the energy I could. There are still many things that have not been addressed: - To professionalize the associative structure with a manager. - To draft and get involved in a new strategic plan, a new purpose. - Give our sponsors the follow-up they deserve. - To draft an internal rules manual to guide the association, where it is made clear that those who do not participate actively cannot be in an association, as there is a commitment to the members that must be a priority. To re-align ourselves without hesitation to DAMA International while maintaining our particularity. I am sure that all this will be a priority for this or the next board of directors. Thanks to all of you Michele Iurillo

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🌟 Success Story at #CAS’24! 🌟 Today, Tracasa Instrumental, a public company under the Government of Navarra and CPEN, and Estratecno presented the successful #Avantius project at the #Agile Spain Conference. This initiative marks a milestone in the modernization of Spanish #Justice, using the #SAFe framework. Ángel Galán Carretero delved into how #SAFe has transformed Avantius, a case management system developed by Tracasa Instrumental. Serving over 7,000 justice administration users and 77,500+ external professionals, Avantius enables seamless digital case handling and integration with state services. As Lainez highlighted, Avantius, implemented across Navarra, Cantabria, Aragón, Andorra, and Euskadi, is driving #digitalization in the justice sector in Northern Spain. It also marks the first Spanish #public_company project featured on the #ScaledAgile, Inc. website. #Innovation #DigitalTransformation #PublicSector #Agile

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🗝️ The Secrets of Coderio 🗝️ We share the interview with Joaquin Quintas and Eugenia Kessler, co-founders of Coderio, by Torrenegra Organization 💼 In this inspiring conversation, they talked about the origins and evolution of Coderio, the entrepreneurial DNA and the critical mission of showcasing and empowering the talent of Latin America 💎 Watch the full video below 👇🏿 #Coderio #technology #softwaredevelopment #business #innovation #talent

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📧 ¿Sabías que conocer los intereses de tu audiencia y segmentar tus correos puede aumentar la tasa de apertura de tus emails? Descubre cómo deslizando en el carrusel.​ En Maggiore, contamos con herramientas avanzadas para la redacción y automatización de campañas. ¡Contáctanos y potencia tu email marketing con nosotros! 🚀​ #emailmarketing #maggioremarketing #marketingdigital

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Vamos a ver cómo evoluciona el año, de momento se ve positivo. We're seeing positive signs in transport demand and driven distances, indicating potential economic growth. Find out more here: https://ow.ly/TklC30sBLKN #MarketMonday #Transportation #EconomicGrowth

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"Discover how to improve information search within your company thanks to AI! Hyland has developed a revolutionary solution that combines its Alfresco document repository with locally deployed generative AI models. This integration, based on the RAG technique (Generative AI with Retrieval), allows AI to provide more accurate and relevant answers from your documents. Two key takeaways: Increased accuracy: By integrating specific data from Alfresco, AI responses are more accurate and based on your company's official documentation. Operational efficiency: Get quick answers to your questions without having to search manually in documents. A big thank you to Angel Borroy López , Developer Evangelist at Hyland, for this enlightening article. To learn more and discover the latest innovations from Hyland I invite you to attend the #HylandSummit #Madrid 2024 on October 1st. #Alfresco #AI #RAG #HylandSummit #innovation #documentmanagement Click here to register for the Hyland Summit https://lnkd.in/egv9j92i

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What are the human qualities that cannot be replaced by AI? This is the all-important topic of the AI Create panel that we’re hoping to discuss at SXSW 2025 in Austin. 🗳️ I’d appreciate 3-minutes of your time to go to the link in the post 👇 , register and vote! The more votes we receive, the more chances we have to get selected! We will discuss how #AI is transforming various #creative fields, but also analyze the unique human qualities such as empathy, intuition, and the capacity for innovation. We will focus on how these distinctly human characteristics remain essential and how they can coexist and complement advanced technologies to create a collaborative and enriching future.

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🆕 #ICT | Navarra incorporates Microsoft into its digital transition process 👉 The President of the Autonomous Community of Navarra, María Chivite, signs a memorandum of intent with the President of Microsoft Ibérica, Alberto Granados. The purpose of the agreement is to promote “in all possible areas” #digitaltransformation and innovation initiatives aimed at improving “business competitiveness and fostering digital talent to strengthen the private sector and the generation of job opportunities” in the region. #InvestInNavarra 📲 https://lnkd.in/dEUix4mJ

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Artificial Intelligence has marked a turning point 💪 Today, it’s hard to imagine how we managed without tools like #ChatGPT, which have become essential to our digital lives. As the online world evolves, chatbots are now at the center of conversations, transforming how we interact and connect with more personalized experiences. Esther Checa, Global Head of Innovation at t2ó ONE, shares insights on MarketingDirecto.com, noting how #AI is reshaping visibility metrics: “It’s not just about clicks; every interaction counts.” 🌐✨ Check out the full article to explore ‘New Ways of Marketing’ powered by AI. #ArtificialIntelligence #DigitalMarketing #Trends https://lnkd.in/dQDnq_Tw

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🚗 Our In-Car Marketing App ‘Offers’ – The Future of Business Promotions! A great example is the collaboration with the Agència Catalana de Turisme / Catalan Tourist Board. This partnership perfectly illustrates how regional tourism and businesses can benefit from this tech-forward marketing tool. 👏 Thanks to Roser Cedó i Perpinyà for our collaboration! Targeting drivers as they approach gas stations, restaurants, and tourist destinations is an incredibly strategic move. Not only does it align with the natural flow of travel, but it also reaches consumers exactly when they are most likely to make spontaneous decisions. For companies, this opens up a new channel to connect with consumers engagingly and interactively, providing visibility and a direct line of communication when people are moving. 🚀 If you're a business interested in boosting your brand through Škoda’s infotainment systems, this is definitely an opportunity not to miss! #WeAreŠkodaX #ŠkodaX #Offers #InCarMarketing #GrandTourCatalunya

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Spanish E-commerce Trends and Customer Behavior 2023-2024 This analysis provides an overview of the current e-commerce landscape in Spain. Here are some key points to consider: Mobile Dominance: Spain has a high rate of mobile e-commerce adoption, with a significant majority of online transactions occurring on mobile devices. This trend is driving businesses to prioritize mobile-first strategies. Marketplace Leadership: Large marketplaces like Amazon and AliExpress, along with local players like El Corte Inglés, play a dominant role in the Spanish e-commerce ecosystem. Sustainability Focus: Spanish consumers are increasingly interested in sustainable and ethical products, influencing their purchasing decisions and brand preferences. Social Commerce: The influence of social media on e-commerce is growing, particularly among younger consumers, with platforms like Instagram and TikTok becoming important sales channels. Omnichannel Integration: Spanish retailers are increasingly adopting omnichannel strategies, recognizing the importance of providing a seamless experience across online and offline touchpoints. Delivery Innovation: There's a growing demand for faster and more flexible delivery options, especially in urban areas, driving innovation in last-mile delivery solutions. Cross-Border Shopping: Spanish consumers are open to purchasing from international sellers, particularly from other EU countries and China. There's also growing interest in Spanish online stores from Latin American markets. Price Sensitivity: Spanish consumers are generally price-conscious, actively using price comparison tools and participating in major sales events. Trust and Security: Building trust remains crucial in the Spanish market, with consumers valuing clear policies, reliable customer service, and secure payment options. Regional Variations: It's important to note that there can be significant differences in online shopping habits and preferences across different regions of Spain. These trends reflect a maturing e-commerce market in Spain, with consumers becoming increasingly comfortable with online shopping while maintaining certain preferences and expectations unique to the Spanish context. Companies operating in or entering the Spanish e-commerce market should be mindful of these factors to effectively meet customer needs and expectations. #EcommerceSpain #MobileCommerce #Omnichannel #Sustainability #SocialCommerce #MarketplaceLeadership #MobileFirst #DeliveryInnovation #CrossBorderShopping #ConsumerTrends #SpanishRetail #OnlineShopping #TrustAndSecurity #PriceSensitivity #DigitalTransformation #RetailTrends #EmergingMarkets #LastMileDelivery #OnlineSales #SpanishMarket #MobileDominance

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The rationale behind our #investment in indigitall ⬇ 🙋‍♂️ TEAM: Juan Carlos de la Vela Benavides and Xavier Omella are experienced business professionals with high ambition and a validated entrepreneurial track record. 🎯 MARKET SIZE: the company offers an all-in-one platform that allows to manage every communication channel, analize all the data, and optimize campaigns using personalized #customerjourneys. 👊 COMPETITION: The marketing automation market is very competitive with huge and well-funded direct competitors like Braze, and giants like Salesforce. 💯 DIFFERENTIATION: It really impressed us how fast the #startup started integrating #AI in its product to optimize customer journeys and campaigns. 📈 METRICS: Over 200 clients in more than 19 countries and 9 different industries with logos like McDonald's, Real Madrid C.F., Endesa, Decathlon or Repsol.

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The City of Madrid recognized the potential of generative AI to connect with visitors in a new and innovative way and enhance the overall tourist experience. Using Azure OpenAI Services, their team worked with iUrban to create VisitMadridGPT which can offer tourists accurate, real-time info and personalized responses in 95-plus languages. The results are impressive, with the assistant having a low bounce rate, showing that tourists find it to be useful and are actively using it to get information. Time and questions per session are also high too, providing higher engagement compared to the content reading time on the rest of the website. Additionally, the City is using this experience to analyze conversations and understand the real needs and behaviours of their customers. Using Microsoft technology, the City of Madrid is staying at the forefront of technological advancements to become leaders in digital tourism. Read more: https://lnkd.in/eNsWtCmQ #msftadvocate #Spain #Tourism #AI #Azure

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