Arno Vis

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis by European Customer Experience Organization (ECXO) https://lnkd.in/deUPeNmj #cx #metrics #DataAnalytics #custexp #ecxo #nps

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We are thrilled to share the latest interview with one of our talented team members, Luca from our Drupal Team, featured at Digital Experience Live. In this insightful conversation, Luca dives deep into the future of web development and the game-changing role of AI in reshaping the industry. 💬 “Technology evolves rapidly, and we’re always ready to embrace new challenges. AI is transforming how we think about user experience, and it’s only the beginning.” – Luca Lusso, SparkFabrik Check out the full interview below 👇 #WebDevelopment #AI #TechInnovation #SparkFabrik #DrupalTeam #TechLeaders

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Being 'marginally better' is the ultimate goal for the Apex Fusion ecosystem. "We just want to do things a little bit better than they were done in the past." - Vladimir Lelicanin , CTO HAL8  Read the full manifesto with our core principles here 👇 https://lnkd.in/dupTVA3N #ApexFusion #Litepaper #Manifesto #MarginallyBetter #Web3 #Blockchain

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Thinking of building your own platform? Read this and think again maybe. The pros and cons of building an in-house edge orchestration platform.

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We from SalesAgility have a brand new SuiteCRM Developer Insights episode to share with you 👇 Our Lead #developer Clemente Raposo will teach you how to use Field Definition Mappers to update field values based on a backend calculation. Are you lost already? 🤯 Don’t worry! In the video we will go through the process step by step, and together with the code sample provided below you can start customizing your #SuiteCRM instance today 🚀 Follow the link to get started: https://lnkd.in/eiSu4vs9 #opensource #CRM

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Revolutionizing efficiency with no-code automation: Meet 9x 🚀 → Co-founded by Alexandre Kantjas, 9x supports fast-growing businesses with no-code automation. Their mission? To empower teams to streamline processes, increase efficiency, and unleash potential without relying solely on technical teams. → Success story: Circula 🤝 Over the past two years, 9x has trained Circula’s team in the use of Make. Now, they have over 120 active scenarios, that use 140,000 operations each month and connect 25+ software tools! → Read more about it here: https://bit.ly/3XyiP1N #NoCode #Automation

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With Microsoft 365 Copilot you can: - Ask it to write a report based on the meeting. It will then access the AI dictation and summarise the content instantly. - Ask it to check through your mailbox, review action points and minutes from previous meetings, summarise their statuses and look for evidence of task completion. - Get it to draft an email to your team, outlining next steps. - Create a PowerPoint presentation, including illustrations, for a client pitch based on the meeting notes. Find out more - https://lnkd.in/eZjRyV23 If you are charity and you'd like to find out more about copilot join us on our next copilot webinar taking place on the 9th May at 11am- https://lnkd.in/evueCUSM #copilot

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Point Nine has invested in Vertical SaaS businesses globally for over 12 years, with the initial investment in Vancouver-based Clio. Fast forward to today, they wanted to take a step back on the level of maturity of the Vertical SaaS ecosystem in Europe. For that, they partnered with Alex at Overlooked and collaborated on building a database of Vertical SaaS companies on the continent to derive a few stats and learnings. There are so many companies now that the database is only partly complete; the hope is this post is just a starting point to build a more comprehensive overview.

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Transforming SaaS Sales Teams: The Impact of Proven Workshops Elevate your sales team with practical skills and real-world insights by joining our workshops at Box in the Sky Consulting. Our "Mastering SaaS Sales Success: Translating Features & Benefits into Problems to Solve" workshop has proven to transform sales teams with the following key elements: - Real-World Insights: Actionable strategies from experience with top SaaS companies. - Hands-On Learning: Interactive sessions with role-playing and case studies for deep engagement. - Customer-Centric Focus: Shifting focus from products to solving customer pain points. Testimonial from Robotic Marketer: "Our sales approach was transformed, improving conversions significantly." Key Elements: - Product Expertise - Customer-Centric Approach - Data-Driven Strategies - Adaptability - Time Management - Team Collaboration Is now the time to book a customer-centric, data-driven approach for greater success in SaaS sales? For more information, contact us at [email protected] #SaaSSales #SalesTraining #CustomerSuccess #DataDrivenSales

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5 Types of segment reporting for ARR and examples of how public SaaS companies report on each https://lnkd.in/efdKt3y4 #SaaS #ARR #recurringrevenue #SaaSmetrics

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❓Are you planning to use #Backstage to develop your #InnerSource #portal. #TryBeforeYouBuy with Olivier Liechti (Avalia Systems) at #InnerSourceSummit. 🎉 Olivier will provide concrete examples of the #customized #InnerSource practices you need develop to implement a successful portal. 📅 November 20 - 21 ℹ️  More info: https://bit.ly/4eW4HoC 🎟️Book your ticket: https://bit.ly/ISCSUM24 #adoption #agile #bestpractices #cicd #code #codebase #codeownership #community #collaboration #contribution #contributor #collaborativeculture #csuite #culture #developers #developerexperience #devops #discoverability #distributedteams #effectivecommunication #engineering #governance #guidelines #IP #ispo #maintenance #management #metrics #mythbusting #opensource #openinnovation #opencollaboration #ospo #platformdevelopment #portal #productivity #repo #repository #security #software #softwaredevelopment #softwareengineering #success #sustainability #transformation #trust #trustedcommitter #value #workinggroup 

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If you missed it please do check out Provus Inc webinar with TSIA on application of #AI in services quoting and how Provus effectively addresses this.

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Your contribution for the day 🌞: Webiny👇 Founded by Sven Al Hamad, Webiny is a serverless Enterprise CMS. With Webiny, devs can leverage their AWS cloud on top of serverless infrastructure. This allows for increased reliability, performance, and security in their content platform. Here’s why you should contribute to this repo: 1️⃣ Webiny is built on AWS services like Lambda, S3, and DynamoDB, which are key components of modern serverless architectures. Contributing to Webiny will improve your understanding and skills in deploying scalable, fault-tolerant serverless applications, crucial for modern cloud-based solutions. 🛠️ 2️⃣ If you like a challenge, you are in luck! At Quira, we rank Developers by their DevRank (more on this here: https://lnkd.in/eNtrs97F). We found that the median developer working on the repo belongs to the ~95th percentile of GitHub developers. If you want to challenge yourself and contribute to a growing repo with over 7,000 stars, here's your shot! 🏀 3️⃣ Returning contributors are a good proxy for the health of a repo and your chances to make a meaningful impact. Impressively, close to ~50% of contributors merge a second pull request. This means that if you enjoyed contributing the first time, chances are you'll come back for more. 😉 You can head directly to their GitHub page here: https://lnkd.in/emTehR79. 📖

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Listen to our CEO Victor Kristof sharing some insights with Ton Dobbe 🔆 about entrepreneurship and some back stories behind...DemoSquare! 🎉 💡 Read and listen to the interview: https://lnkd.in/e2TnAKg8

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Top 3 "Oh No!" Realizations That Could Be Draining Your SaaS Budget Ever had an “oh no” moment when reviewing your software costs? You're not alone. From "Oh no! I am paying this much for unused licenses" to "Oh no! I have this many overlapping tools", businesses often find themselves overspending on SaaS. 🔍 Read our latest blog to uncover the top 3 "oh no" moments and learn how to avoid them. How much could you save by tackling these issues? 👉 https://lnkd.in/dNa7Wd8c #SaaSCosts #SoftwareBudget #Efficiency #CostManagement #FrontierZero

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In SaaS (Software as a Service) companies, documentation is the key factor that keeps operations smooth, efficient, and scalable. Far beyond being just a simple manual, documentation plays a central role in how both customers and internal teams interact with the platform. 👉 Two reasons, in particular, highlight its importance: reducing support costs and speeding up onboarding for new team members. First, well-structured documentation significantly reduces the costs associated with technical support. In SaaS businesses, customer support can quickly become a costly area, especially if users don’t have access to clear information to solve problems on their own. When customers have access to detailed guides, intuitive tutorials, and easy-to-navigate FAQs, they can resolve simple issues independently, without needing to contact support. This not only reduces the number of support tickets but also frees up the technical team to handle more complex issues. Additionally, customers become more self-sufficient, building confidence in using the platform, which directly impacts retention and satisfaction. Another critical aspect is how documentation impacts the onboarding process for new employees. In a growing SaaS company, onboarding new team members quickly and efficiently is essential to keep up with the pace of business. Internal documentation—whether it’s about APIs, infrastructure, or internal processes—serves as an essential guide for helping new employees understand the technical environment and the tools they will be working with. Without well-organized documentation, the learning curve can be much steeper, slowing down project development and requiring more time and resources from other team members to repeatedly provide training and information. These two points—reduced support costs and efficient onboarding—show how documentation is a strategic tool that goes far beyond basic instructions. Agree? 💡

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