¿Cómo puedes mejorar la colaboración en equipo siendo un mejor oyente?

Listening is first and foremost step towards initiating a fruitful and result oriented relationship and discourse among team members. One’s leadership skills and effectiveness are significantly dependent upon his or her ability to listen and encourage such kind of organisational environment. In the absence of sufficient listening tendency, the leader is rendered just an administrator and that ultimately results into a subdued performance. Such organisations are bound to perform below par and tread towards complete failure.

Active listening is an effective solution: 1- Understand the other party 2- Put yourself in the position of the other person and see how he thinks 3- Your goal is to solve problems 4- Use body language correctly 5- Take note of their points of view

Podríamos hacer una analogía entre las conversaciones y una danza, tanto más compleja cuanto mayor sea el número de actores involucrados. La escucha resulta clave en las conversaciones de los equipos. Escuchar es mucho más que oír. La escucha supone interpretar. Cada persona interpreta desde su historia y experiencia con lo cual, resulta inevitable que existan brechas entre lo que se dice y lo que se escucha. Ser mejor oyente tiene que ver con gestionar esa brecha: verificando lo que entiendes, preguntando para obtener más información y estableciendo un espacio para compartir inquietudes de la otra parte y propias. Cuando se alcanza este nivel de interacción, las ideas fluyen con mayor claridad y los equipos potencian sus resultados.

To improve team collaboration through better listening, focus on active listening by giving your full attention, avoiding interruptions, and asking clarifying questions. Demonstrate empathy, acknowledge others' perspectives, and provide constructive feedback. Encourage open communication and create an inclusive environment where team members feel heard, fostering trust and enhancing overall collaboration.

Escuchar va más allá de ser un gesto de cortesía; es una herramienta poderosa para cultivar relaciones sólidas y obtener ideas valiosas. Al prestar atención a los miembros del equipo, se abre a comprender sus perspectivas, necesidades y aspiraciones. Este intercambio de información no solo fortalece la colaboración y el compromiso, sino que también puede desencadenar la creatividad y la resolución de problemas. En un entorno de laboratorio clínico, escuchar a colegas permite identificar áreas de mejora en los procesos y promover la innovación para brindar un mejor servicio.

La habilidad de escuchar va más allá de ser cortés; es una herramienta poderosa para mejorar la dinámica del equipo. Al escuchar activamente a los miembros del equipo en el laboratorio clínico durante la pandemia, pude identificar sus preocupaciones, necesidades y sugerencias para mejorar nuestros procesos. Por ejemplo, al escuchar sus ideas, pudimos implementar cambios que aumentaron la eficiencia y redujeron el estrés. Además, el simple acto de escuchar fortaleció nuestra relación, generando confianza y un sentido de colaboración.

To improve team collaboration through better listening, focus on active listening by giving your full attention, avoiding interruptions, and asking clarifying questions. Demonstrate empathy, acknowledge others' perspectives, and provide constructive feedback. Encourage open communication and create an inclusive environment where team members feel heard, fostering trust and enhancing overall collaboration.

Improved Understanding: Active listening enhances comprehension of team members' perspectives and ideas. Strengthened Relationships: Being a better listener fosters trust and strengthens relationships within the team. Enhanced Problem Solving: Effective listening promotes better problem-solving by considering diverse viewpoints. Increased Empathy: Listening attentively demonstrates empathy, contributing to a positive team culture. Boosted Team Morale: Team members feel valued and supported, leading to increased morale and collaboration.

Es fundamental reconocer y superar las barreras que obstaculizan la escucha efectiva en el liderazgo. Las distracciones, suposiciones y prejuicios pueden distorsionar la percepción de los mensajes, impidiendo una comprensión completa. En un entorno de laboratorio clínico, estas barreras pueden resultar en malentendidos que afectan la calidad del trabajo y la seguridad del paciente. Es crucial cultivar la conciencia plena y la apertura mental para escuchar activamente, dejando de lado las distracciones y los prejuicios. Solo entonces se pueden aprovechar plenamente las perspectivas valiosas de los miembros del equipo y fomentar una comunicación efectiva.

In my career, I've noticed a common tendency for people to talk more than they listen, especially in high-performing teams. Actively listening to diverse perspectives holds immense value, and individuals naturally appreciate those who take the time to do so. To enhance my own effectiveness, I developed self-awareness, trained active listening skills and consciously created pauses for others to contribute. This simple shift opened up unexpected viewpoints, highlighting the transformative power of active listening. In the dynamic realm of accomplished professionals, recognising the importance of listening reshapes interactions, fostering a more resilient team dynamic and unlocking unforeseen opportunities.

Distractions and multitasking hinder active listening, reducing the effectiveness of team collaboration. Prejudice and preconceived notions can create barriers, preventing open-minded understanding of team members' perspectives. Lack of empathy may lead to misunderstanding team members' emotions and concerns, impeding effective communication. Interrupting or rushing to respond inhibits the full comprehension of team members' thoughts and ideas. Failure to provide feedback or acknowledgment may discourage open communication and hinder overall team collaboration.

Listening skills, like active, reflective, empathic, and critical listening, are vital for effective collaboration. For instance, in a team meeting, actively listening to a colleague's proposal, reflecting by saying, "So, you're suggesting to do this instead of that," empathizing with their concerns, and critically evaluating its impact can lead to more productive discussions and better decision-making.

Em minha opinião, ouvir ativamente é a única forma de ouvir efetivamente. E a escuta ativa, tão indicada para uma comunicação adequada, não requer técnica específica, nem aprendizado conceitual. Basta adotar uma postura de interesse genuíno no que o outro está dizendo. Sugiro a seguinte prática que idealizei há alguns anos, para adotar a postura de escuta ativa: Enquanto o outro estiver falando, preste atenção no que ele diz como se você tivesse que repetir o seu discurso para outra pessoa logo após a conversa, e como se seu emprego ou negócio dependesse de repetir a mensagem corretamente. Essa postura automaticamente acionará sua atenção, o rapport e entendimento ao mesmo tempo. Experimente!

Desarrollar habilidades de escucha es esencial para superar las barreras y mejorar como líder. La escucha activa requiere atención total y señales de interés, mientras que la escucha reflexiva implica resumir lo escuchado para confirmar la comprensión. La empatía en la escucha implica validar las emociones de los demás y expresar apoyo. Por último, la escucha crítica implica evaluar la información y hacer preguntas pertinentes para una comprensión más profunda. En un entorno de laboratorio clínico, estas habilidades son fundamentales para garantizar una comunicación precisa y segura entre el personal médico.

Active listening enhances team collaboration by fostering better understanding among team members. Improved listening skills enable you to grasp diverse perspectives and ideas within the team. Being an attentive listener promotes a positive team environment, encouraging open communication. Effective listening helps identify and address concerns, leading to more informed decision-making. Overall, honing listening skills is crucial for building trust and strengthening teamwork.

Cultivate active listening by giving your full attention to team members. Avoid interrupting and allow others to express their ideas fully. Demonstrate empathy by acknowledging and validating their perspectives. Seek clarification when needed to ensure a clear understanding. Foster an open and inclusive environment that encourages everyone to contribute.

Innovation and Creativity In an environment where listening is prioritized, creativity flourishes. Team members are more likely to share diverse perspectives, leading to innovative solutions. A culture of open communication and active listening becomes a breeding ground for creative thinking.

Enhanced understanding: Improved team collaboration stems from actively listening to team members. Strengthened relationships: Being a better listener fosters trust and rapport among team members. Efficient problem-solving: Effective listening allows for a more accurate grasp of issues and facilitates quicker resolution. Increased innovation: Open communication encourages diverse ideas, promoting creativity within the team. Elevated team morale: Valuing team members' input through attentive listening contributes to a positive and motivated work environment.

Many leaders undervalue the power of listening. One of the most powerful tools you have as a team leader is the ability to actively listen, understand, and interpret. Try to make this a healthy habit; you'll be amazed at how much was previously slipping past your radar. Pay attention to everything - body language, tone, the motivation behind words - in a constructive manner.

Non-Verbal Cues Non-verbal cues often convey more than words themselves. Maintain eye contact, nod in agreement, and use facial expressions to signal your engagement. These subtle cues reinforce to your team that you are not just present physically but are actively absorbing and processing the information.

É importante que o líder seja preparado, orientado, conheça técnicas de auto gestão e de comunicação assertiva. Um dos maiores problemas e pouco lembrado é o de líderes que ouvem, mas desconhecem técnicas já mencionadas e sem uma escuta ativa ou generosa, estão aparentemente ouvindo mas apenas esperando o orador terminar sua fala para que ele responda. E não raro a resposta já está pronta. Esse hábito causa desânimo na equipe que aos poucos perde o interesse, motivação, atua de forma mecânica e descontente e muitas vezes causa inclusive a perda de talentos. Essa prática não é incomum e dificilmente será corrigida sem feedback externo, pois presume-se que se fosse dado por algum membro da equipe, não teria nenhum efeito.