Mohamed Halawa

Important tips about HR transformation and the role of HR professionals in driving change management shared by Alexandra Saad

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With a focus on AI, the #Dell_Technologies_Forum was truly a great opportunity to gain valuable insights and connect with industry leaders. #DigitalTransformation #TechInnovation #ArtificialIntelligence

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With the Fawry Payments Portal, salaries are now available 24/7, and with the Myfawry Yellow Card, employees can withdraw their salaries from ATM. #YellowCard #SalaryTransfer #PayoutPortals #FinancialServices #DigitalPayments #Fintech #OnlineBanking #SecureTransactions #Fawry #FawryBusiness #MoneyManagement

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Raya CX RayaShop.com I never use this way before, but Raya CX RayaShop.com support team doesn't exist. I made a very simple order paid online already and since 19-Jun it's pending 🤭 called the complaint queue on 19900 twice and they only send to (الإدارة) who should approve my order or response. sent an email to [email protected] and guess what!! no response as well 😂 the most comedian part was that the item is already in the store with higher price than online 🤭🤭🤭🤭 I thought Raya CX RayaShop.com is a real great company, but my first experience here should worry the owners of the poor process of online application and the follow up on complaints.

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Take a look at our success story with Kenz’up Loyalty Application from Morocco. Discover how Kenz’up transformed customer loyalty into measurable success. Visit www.arqqa.net to learn more about our approach and results. #App_Growth #App_Marketing #Digital_Marketing 

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The Full episode is live on YouTube CX and Coffee main focus on Customer Centric behavior and it's impact on product design and Customer Experience hope you will like it #customerexperience #customercentricity #CXPodcast Ahmed Hamdy CMILES CX

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What does it take to create a thriving hub of innovation and entrepreneurship? In Egypt, it’s a blend of vision, talent, and unwavering support—and ITIDA is proud to be at the heart of this transformation. As we celebrate Global Entrepreneurship Week 2024, we look back at our journey with immense pride. Through dedicated efforts and strategic initiatives, we’ve empowered over 16,000 entrepreneurs, nurtured 2,432 startups, and established 488 new ventures. Our 14 innovation clusters and hubs are more than just spaces—they are catalysts, driving progress and positioning Egypt as a regional powerhouse for high-impact entrepreneurship. Stay tuned as we roll out more thought leadership content throughout Global Entrepreneurship Week, highlighting Egypt’s journey as a global hub for innovation and impact. Here’s to the milestones we’ve achieved—and to the promising future ahead. #JustInTimeForEgypt #SpotLightOnEgypt #ITIDA #Innovation #Entrepreneurship #EgyptGlobalTech #CelebrateEntrepreneurs #EntrepreneurshipMonth

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highly recommend

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Is your Customer Service a cost center or a revenue driver? 🤔 It's time to view it as an opportunity to delight customers! ✨ #CustomerSupport #CustomerExperience #CustomerSuccess #BusinessStrategy #BrandBuilding #خدمه_العملاء #خبره_العملاء

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#Loyalty and #Partnerships_Management combines loyalty programs with strategic #partnerships to boost #customer #engagement and #retention, strengthening brand loyalty and increasing customer lifetime value. #Banks #loyalty_Programs

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It’s all about customer centricity! 💯 The right customer experience starts with putting your customers’ needs first. Adopting a customer-centric approach, businesses can streamline operations, boost efficiency, and build loyalty like never before. Whatever the market, placing customers at the core of your strategy is the game-changer your business needs. Read our blog and learn how customer centricity can turn your contact center into a #CX powerhouse https://lnkd.in/dmCZEgJT #CustomerCentricity #StreamlineOperations #contactcenter #customerexperience #BPO

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how to creat a super fans for your brand with your 5 steps model with the amaizing Brittany Hodak and CX Arabia تجربة العميل بالعربي #تجربة_العميل #تجربة_العميل_بالعربي

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Check out the insightful perspectives from our CEO, Hassan Mansour, on the telecom industry's growth and its innovative adaptation to Artificial Intelligence. Thank you CIO for hosting Monty Mobile! #event #paneltalk #AI #ML

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Hidden fees in traditional channels can erode trust and impact bottom lines. Balad facilitates transfers, eliminating hidden charges and reducing overall costs. 💸 This ensures more money reaches recipients and fosters customer satisfaction. Partner with Balad and experience the difference. 🚀 #Balad #FinancialInstitutions #RemittanceSolutions #Egypt #CostEfficiency #Transparency

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𝐃𝐚𝐲 𝟐𝟖 𝐨𝐟 #𝟑𝟎𝐃𝐚𝐲𝐬𝐎𝐟𝐏𝐌𝐕𝐨𝐜𝐚𝐛𝐮𝐥𝐚𝐫𝐲 . . 𝐓𝐞𝐫𝐦 𝐨𝐟 𝐭𝐡𝐞 𝐝𝐚𝐲: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 𝐂𝐨𝐬𝐭 💸 CAC refers to the total cost associated with acquiring a new customer, including expenses on marketing, sales, and any onboarding resources required to convert a lead into a paying customer. 💲 💲 It directly impacts the profitability and scalability of a product or service. 📈 A common goal for sustainable growth of any business would be lowering CAC while maintaining or improving the customer experience. 👍 𝐄𝐱𝐚𝐦𝐩𝐥𝐞: If a company spends $10,000 on marketing and sales and acquires 100 new customers, the CAC would be $100. 𝐑𝐞𝐚𝐥-𝐥𝐢𝐟𝐞 𝐞𝐱𝐚𝐦𝐩𝐥𝐞: A well-known example of a product that achieved high customer acquisition while keeping CAC low is Zoom. 💻 During its rapid expansion, particularly in 2020, Zoom strategically reduced its CAC by focusing on a combination of organic growth, freemium models, and word-of-mouth marketing. Zoom's approach was cost-effective, its free-tier plan allowed individuals and organizations to use basic features at no cost, which encouraged large-scale adoption without heavy spending on advertising. The product's simplicity, reliability, and focus on the customer experience contributed to high retention rates, as users were more likely to upgrade from the free plan to paid versions as their needs grew. How else you can reduce the CAC while keeping the customer acquisition intact? Let's comment below 👇 Follow Bhavini Sapra🖐️ for more such engaging discussions on product management. #PMSeries #Productmanagement #Product

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Reimagine the possibilities of internet and mobile banking. Enroll in Cairo Internet and Mobile Banking today. #Convenience #InternetBanking #CairoWay #GrowingwithYou

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#Digital_transformation Embracing technology allows telecom companies in general to streamline operations, improve customer service, and innovate faster. By adopting digital tools and platforms, they can become more agile and responsive to market changes.#salehAlmansoori_philosophy #technology

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Our services will elevate your business to the next level! . . . . . #marketing #digitalmarketing #marketingtips #marketingtips #marketingstrategies #socialmedia #socialmediamarketing #socialmediamanagement #socialmediastrategy #lebanon #mena

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