Stefan Agergaard Hansen

I’m so excited to be hosting a workshop on Outcome-driven UX Metrics at the UX Nordic Conference on August 28th. Organizations run on numbers. With meaningful metrics, your UX team can show its true value and contribution. Yet, it can be difficult to find measurements reflecting your best work, making mediocre work "good enough." Outcome-driven UX Metrics connect improvements in the user experience to increased value for the organization. With this radical new approach, UX teams measure how their work improves the lives of their customers, users, and employees. UX leaders like yourself can connect the dots of your team's efforts to critical business objectives like customer acquisition, retention, and loyalty. In this earth-shaking workshop, I will explore how UX leaders use Outcome-driven UX Metrics to vividly demonstrate their design's ROI to executives and senior stakeholders. You'll discover how you can use insightful UX metrics to hold the entire organization accountable to deliver better user experiences. Uncover how you'll… … Set your OKRs and KPIs with metrics that accurately reflect improvements to the user and customer experiences your organization delivers. … Align Agile's "definition of done" to how (and when) your product attains clear experience improvements in your users' lives. … Change how your organization views UX, moving from the "make it pretty" team to a strategic contributor of innovation and customer value. More information at: https://cstu.io/35fa35

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I’m so excited to be hosting a workshop on Outcome-driven UX Metrics at the UX Nordic Conference on August 28th. Organizations run on numbers. With meaningful metrics, your UX team can show its true value and contribution. Yet, it can be difficult to find measurements reflecting your best work, making mediocre work "good enough." Outcome-driven UX Metrics connect improvements in the user experience to increased value for the organization. With this radical new approach, UX teams measure how their work improves the lives of their customers, users, and employees. UX leaders like yourself can connect the dots of your team's efforts to critical business objectives like customer acquisition, retention, and loyalty. In this earth-shaking workshop, I will explore how UX leaders use Outcome-driven UX Metrics to vividly demonstrate their design's ROI to executives and senior stakeholders. You'll discover how you can use insightful UX metrics to hold the entire organization accountable to deliver better user experiences. Uncover how you'll… … Set your OKRs and KPIs with metrics that accurately reflect improvements to the user and customer experiences your organization delivers. … Align Agile's "definition of done" to how (and when) your product attains clear experience improvements in your users' lives. … Change how your organization views UX, moving from the "make it pretty" team to a strategic contributor of innovation and customer value. More information at: https://cstu.io/35fa35

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Is it okay to admit that finding a new job has been more challenging than expected? After many successful and fulfilling years at Nordea, the largest and leading bank in the Nordics, I took on the challenge of working as an independent consultant. Nearly two years later, I find myself missing the camaraderie of being part of a team and the sense of purpose that comes from contributing to a company with ambitions that go beyond just profit—one that strives to make a real impact on society. You might wonder, "Why not just find a new job?" Believe me, I’ve been trying. Over the past several months, I’ve sent out over 100 applications and have been invited to only five interviews, reaching the final stages for some roles. Unfortunately, due to changing circumstances within the companies, the positions were closed before I could be hired. This has been a tough journey for me and to some extend also challenging in terms of self-believe. Here are what I can contribute with: I’m highly motivated and passionate about unlocking the full potential of individuals and organizations. I have a strong track record of driving transformative results through exceptional leadership skills. With a keen eye for operational efficiency, I am dedicated to elevating teams and organizations to new heights. As a natural leader, I inspire and motivate teams to fulfill their potential, fostering a collaborative and high-performing work culture. I believe in leading by example, cultivating a sense of ownership and accountability, and empowering team members to make informed decisions. My leadership expertise extends to managing complex projects and programs, ensuring seamless coordination among diverse teams to achieve common goals. I thrive in challenging circumstances, remaining composed and resourceful to steer teams towards success. I am also experienced in Agile methodologies, embracing a flexible and adaptive approach that encourages innovation and continuous improvement. By promoting cross-functional collaboration and open communication, I create environments conducive to creativity and effective problem-solving. If you know of any opportunities or companies that could benefit from my expertise, I would be incredibly grateful for your support. Thanks for your attention and support.

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At ENABLING CHANGE we are always current to learn and to share. Every quarter we have our 'Talking change' topic, where we ask for your input on a change topic. Then we collect the inputs and share the learnings back. . Over the summer we're discussing "What recent changes have had the most significant impact on your workload, work environment and stress levels? Were these impacts positive or negative?" Please share your view in the comments below or send me an e-mail on [email protected] We will share all our learnings on 'The everyday impact of Organisational Change' shortly. #enablingchange #learning #givingback #change

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I’m excited to host a workshop on Outcome-driven UX Metrics at the UX Nordic Conference on August 28th. Organizations run on numbers. With meaningful metrics, your UX team can show its true value and contribution. Yet, it can be difficult to find measurements reflecting your best work, making mediocre work “good enough.” Outcome-driven UX Metrics connect improvements in the user experience to increased value for the organization. With this radical new approach, UX teams measure how their work improves the lives of their customers, users, and employees. UX leaders like yourself can connect the dots of your team’s efforts to critical business objectives like customer acquisition, retention, and loyalty. In this earth-shaking workshop, we will explore how UX leaders use Outcome-driven UX Metrics to vividly demonstrate their design’s ROI to executives and senior stakeholders. You’ll discover how you can use insightful UX metrics to hold the entire organization accountable to deliver better user experiences. Uncover how you’ll… … Set your OKRs and KPIs with metrics that accurately reflect improvements to the user and customer experiences your organization delivers. … Align Agile’s “definition of done” to how (and when) your product attains clear experience improvements in your users’ lives. … Change how your organization views UX, moving from the “make it pretty” team to a strategic contributor of innovation and customer value. More information at: https://cstu.io/83c6ff

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📢 entries.dk Has Launched! 🚀 Exciting news! We've officially launched entries.dk, a matchmaking platform designed to connect startups with investors who are passionate about supporting innovation. What is entries.dk? We're on a mission to simplify the fundraising process and empower startups to thrive. Our platform provides a space for startups to showcase their vision and connect with investors who share their goals. Stay Tuned! We're just getting started, and we have big plans for entries.dk. Stay tuned for updates as we continue to build and refine our platform to best serve the startup ecosystem. #entriesdk #startupfunding #investinginpeople #matchmakingplatform #launch #proud #innovation

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Change leadership plays a pivotal role in guiding organisations through transformation. To achieve the intended outcomes, every organisation must develop solutions that are both strategically sound and human-centric. In this article, Anders Richtnér, Partner at Navigio, and Felix Carlsten, Engagement Manager at Navigio, emphasise the critical importance of mastering both change management and change leadership—two distinct yet interconnected disciplines essential for business success. Read the full article here to discover how expertise in change management and inspirational change leadership can help your company grow: https://lnkd.in/dHfhaemZ #ChangeLeadership #ChangeManagement #Leadership #Growth #Transformation #UnleashPotential #LeadershipGrowth #Organisation #Strategy #Business #HumanCentric #BusinessSuccess

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Don’t miss my Outcome-Driven UX Metrics Workshop at the UX Nordic Conference on August 28. Outcome-driven UX Metrics is our radical approach to measuring your product’s or service’s user experience. When you use Outcome-driven UX Metrics, you’ll directly track the user experience improvements your team makes. It’s not based on the magical thinking you find in conventional UX metrics approaches. 👉 No more complicated explanations about how conversion rates, NPS, or the HEART framework demonstrate how the experience is better for customers and users. 👉 No more explaining why numbers didn’t change, even though you improved your design. 👉 No more guessing why your numbers change by themselves, even though you didn’t deliver anything new. These improvements are so exceptional that customers immediately see the enhanced value, and users see increased benefits. Outcome-driven UX Metrics make UX distinctively visible. Until the conference, you can get your Outcome-Driven UX Metrics journey started with my article Measuring Experiences, Not Product Use. https://cstu.io/34a242

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Don’t miss my Outcome-Driven UX Metrics Workshop at the UX Nordic Conference on August 28. Outcome-driven UX Metrics is our radical approach to measuring your product’s or service’s user experience. When you use Outcome-driven UX Metrics, you’ll directly track the user experience improvements your team makes. It’s not based on the magical thinking you find in conventional UX metrics approaches. 👉 No more complicated explanations about how conversion rates, NPS, or the HEART framework demonstrate how the experience is better for customers and users. 👉 No more explaining why numbers didn’t change, even though you improved your design. 👉 No more guessing why your numbers change by themselves, even though you didn’t deliver anything new. These improvements are so exceptional that customers immediately see the enhanced value, and users see increased benefits. Outcome-driven UX Metrics make UX distinctively visible. Until the conference, you can get your Outcome-Driven UX Metrics journey started with my article Measuring Experiences, Not Product Use. https://cstu.io/34a242

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Buying friction is killing deals. High friction — even friction that isn’t a product of “buying from you” — is stalling deal progress. A few factoids: 📉buying friction reduces the likelihood of a bold customer purchase by 43% 🤦🏻‍♂️the average (!) purchase has 5+ various commercial representatives and 70%+ of customers admit they’re confused as to who does what 🤯there are 12+ decision makers in the average (!) buying process — and yes, it’s really bad even in smaller price point, transactional purchases 🎢there are 7 simultaneous change events happening inside the average customer organization during a purchase Yet, we know that 31% of deals successfully overcome these barriers. We studied those outlier purchases in depth and will tell their story tomorrow. Join us. Link in comments.

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We are thrilled to have Data Masters as a partner for the Premier Data Management Event in the Nordics - Data 2030 Summit. Data Masters is a consultancy company, specializing in the field of Data Science and Business Intelligence, ready to address the challenges of companies in any domain to become Masters of their Data. With their portfolios and experience, every consultant within their company is focused on either Self-Service Analytics or the business applicability of Machine Learning. One of the key traits of their approach is that they combine consulting, tailor-made implementation, and education in every one of their projects To learn more about the 2024 partner’s lineup or sponsor the 9th edition visit https://hubs.li/Q02NmW7T0 #Data2030Summit #Data2030 #DataManagement #MasterDataManagement #DataMesh #EnterpriseData #EnterpriseArchitecture #DataGovernance #DataArchitecture #DataQuality #DataCatalog #DataLineage #GDPR #DataSecurity #DataProtection #InformationManagement #DataOps #MetadataManagement

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In a recent episode of Reccast 🎙️ we met with Pil Byriel, CEO and Co-Founder of Develop Diverse, a Danish software company that specializes in inclusive writing software for recruiters. 👀 Before we dive in further, a heads-up is in order: this episode will be a big eye-opener for most of us! 🚀 💡 Pil Byriel has a background in organizational communication and change management. Her interest in technology and human behavior research led her to explore how AI can be used to create more inclusive workplaces and hiring practices.   💡 Develop Diverse's solution focuses on understanding and addressing stereotypes and biases in language. The company's research covers various biases, such as those related to gender, age, ethnicity, physical disability, and neurodiversity. 💡 By analyzing how language influences behavior, Develop Diverse aims to create job ads that attract a diverse pool of candidates without excluding any group. 💡 The company integrates diversity, equity, and inclusion (DEI) into its AI strategies to ensure that its technology does not perpetuate existing biases. 🌟 For example, in a study comparing job ads written by humans and those generated by AI models like ChatGPT, it was found that AI-generated ads were significantly more biased. This highlights the importance of using AI responsibly and training it with the right data. 💡 According to Pil, one of the biggest challenges in recruitment is the reliance on job ads to attract candidates. Often, these ads are written by individuals lacking proper training, leading to the unintentional exclusion of potential candidates. Moreover, the job descriptions themselves may be outdated or stereotypical, further limiting the talent pool. ❗️ Companies need to invest more resources in creating effective job ads and understanding their recruitment challenges through data analysis. Something to think about! 🧡 Thank you, Pil and Develop Diverse, for joining us 🙏 🎧 📺 Listen/watch all this and more by subscribing to Reccast! _______________________________________________________________ 🛎️ You can catch the latest episode of Reccast on: 🎙️ Spotify: https://lnkd.in/dSUAVaAg 🎥 YouTube: https://lnkd.in/dgu6Ht_Z Or on a podcast platform of your choice. Watch this space and stay up-to-date with the latest on AI in recruitment! #reccast #videopodcast #AI #recruitment #talentacquisition #diversity #inclusion #dei #inclusivehiring #makesyouthink

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Thank you for inviting me to talk about how we can stop the “brain drain” in tech. Great discussion and interesting input from Susanna Glenndahl Thorslund & Marith Hesse ranging from attract, recruit, keep to menopause. How we through dialogue, information and understanding of differences would be more successful as organizations. Let us continue👏👏👏🙏 Thank you Women in Tech Gothenburg, Brittany Van Dyk , Annaam Butt among others. Link to read more about the opportunities https://lnkd.in/dr9kG99k Ps. According to a study by TechSverige, we need to increase tech people by 18000/ year to 2028 due to our rapid development within AI/digitalization and tech.

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The role of Artificial Intelligence (AI) in Human Resources is becoming increasingly crucial in Finland, as highlighted by LessonLab's recent study in collaboration with HENRY ry. With 52% of organizations already utilizing AI in HR processes, we're witnessing a significant shift towards enhanced efficiency, objectivity, and informed decision-making. Key insights from the study reveal that while AI adoption is on the rise—especially in training, recruitment, and analytics—many organizations still face challenges, particularly around understanding AI’s full potential and overcoming cultural resistance. 🔑 The benefits are clear: Efficiency: 94% of organizations reported that AI helps automate repetitive tasks. Data-Driven Decisions: 89% noted improved analysis for informed choices. Objectivity: 47% highlighted AI’s role in reducing biases. As we look to the future, a staggering 66% of organizations plan to expand their AI use in HR over the next year. The key to successful integration? Training and continuous learning, allowing HR teams to personalize employee development and enhance engagement. 💡 It's time for HR leaders to invest in AI education and embrace this transformation. Those who do will be well-equipped to navigate the evolving landscape of HR management. Check out the full article to explore the study's findings and the exciting future of AI in HR! #AI #HumanResources #Innovation #HRManagement #DataDriven #FutureOfWork #TrainingAndDevelopment

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Why does AI.HUB exist? Meet Annemette Møhl, the founder of AI.HUB!🎉 While co-founding the AI company Borbaki Annemette kept hearing the same thing: companies and professionals are excited about AI but need to understand it better—especially those without a tech background😅. The big question was, “Where can I learn about AI without needing technical expertise?”🧠 That’s why Annemette started AI.HUB. AI.HUB was created to make learning about AI easy and accessible for everyone, empowering people to explore AI and bring new skills into their work lives confidently. #aihub #team

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Come and listen online TIEKE Tietoyhteiskunnan kehittämiskeskus ry webinar with my lead data architect colleague Timo Kostamo (talk in Finnish - slides in English), co-speakers Antti 'Jogi' Poikola and Mikko Eloholma Siili’s Topic: Maritime Data Space as an enabler for Virtual Port Arrivals - Gaiax innovation ecosystem project led by Siili Solutions Climate change requires significant changes from the shipping industry. Using service design, we developed an innovative solution together with the ecosystem with over 30 organisation - suitable for the multi-stakeholder field, which can reduce ships rushing to ports, fuel consumption, emissions and waiting at anchor. The project has been nominated as a flagship project of the COP27 - UN Climate Change Conference Global Green Shipping Challenge program of the United Nations Climate Conference. Main partners Fintraffic, and ESL Shipping Ltd, Yara International, SSAB and Port of Oxelösund, who have tested the idea since 2021. Data Spaces Alliance Finland Fintraffic ESL Shipping Ltd

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📊 Exploring AI in Sales The recent event at Copenhagen Business School key insights: 1️⃣ Can AI Replace Salespeople? AI can create digital twins to test sales process, makes sales messages efficiency and profitability (boosting treated quote profits by 10%), human salespeople outperform on unique, complex cases. A hybrid model combining human expertise and AI yields the highest profitability. 2️⃣ AI in Action Across Business Functions AI is making strides in fields like customer profiling, virtual assistants, and customer feedback analysis. Solutions like recommender systems and chatbots are reshaping how companies interact with clients and personalize experiences. 3️⃣ AI’s Financial Impact According to McKinsey, AI adoption reduces costs and boosts revenue across various functions. Marketing, product development, and supply chain management report the most significant benefits. Marketing teams, in particular, see notable revenue increases through AI-led insights and automation. In summary, AI has transformative potential, but a balanced approach that combines AI models with human intuition maximizes business outcomes. #AI #ML #BusinessTransformation #SalesInnovation #CBS

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In every field, tools and techniques evolve to meet the demands of the times. A carpenter wouldn't dream of using a hand drill when a power drill is available, just as a surgeon wouldn't trade a scalpel for a rusty hacksaw. Yet, 95% of business leaders are still clinging to outdated tools (looking at you PowerPoint) to execute their strategy within their more and more complex organizations. 𝐘𝐨𝐮 𝐧𝐞𝐞𝐝 𝐭𝐞𝐜𝐡 𝐭𝐡𝐚𝐭 𝐜𝐚𝐧 𝐬𝐜𝐚𝐥𝐞 𝐲𝐨𝐮𝐫 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐛𝐞𝐲𝐨𝐧𝐝 𝐭𝐡𝐞 𝐧𝐢𝐜𝐞 𝐬𝐥𝐢𝐝𝐞 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐠𝐨𝐨𝐝 𝐢𝐧𝐭𝐞𝐧𝐭𝐢𝐨𝐧𝐬. Howwe Technologies #TheExecutionRevolution

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7/10 🥁 As we approach the deadline for applications, we are also coming close to featuring our last batch members. Next up is Wilma Emanuelsson. With a dream of becoming a hacker already at age 7 and many projects since then, Wilma joined the Velocity batch building synchronized audio for reading through eye tracking. What was your favorite moment of the trip? "The highlights were getting to know the other participants and experiencing unique aspects of startup culture together. Visiting the hacker house hf0 and meeting Cory Levy on the rooftop were particularly memorable and inspiring moments." What was the biggest surprise? "Honestly, a lot. In many ways, it felt like stepping onto a new planet with APIs being advertised on billboards along the highway. Furthermore, the emphasis on future potential over past achievements was refreshing. Above all, the most surprising aspect was how deeply ingrained tech culture is, creating the perfect ecosystem for startups to thrive. It's truly a world designed for innovation." How did Velocity Fellows impact your startup journey? "It opened my eyes to vast opportunities, with everything moving faster and on a larger scale. The experience challenged my entrepreneurial mindset, leading to important realizations and changes in my approach." We know Wilma is already making big waves and attracting a lot of interest. We are super excited to keep following you and all the amazing things you will build. Are you interested in a similar experience? Remember that applications for this year's batch are open until the 23rd of September. Link in the comments ⬇️ ⬇️

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