Pierre Nierhaus (FCSI)

🌿 Sustainability in F&B: How Boutique Hotel Stadthalle Set the Bar High 🌿 Boutique Hotel Stadthalle in Vienna is a prime example of how the hospitality industry can lead the way in sustainability. 🌍💡 The hotel has fully embraced green practices by becoming the first city hotel worldwide with a zero-energy balance. How did they achieve this? Let’s dive into their journey: 1. Green Energy Innovations ⚡: The hotel invested in solar panels and a water heat pump, drastically reducing their energy dependence. By using renewable energy sources, they minimized their carbon footprint while maintaining guest comfort. 2. Water and Waste Management 🚰: Guests are encouraged to participate in sustainability efforts through water-saving initiatives and an advanced waste recycling system. Rooms have just one waste bin, and staff are trained to sort and manage waste efficiently. This green approach extends to every corner of their operations. 3. Local & Organic Sourcing 🥗: The hotel offers organic, locally sourced food to reduce the environmental impact of long supply chains, making eco-friendly dining an integral part of the guest experience. 4. Staff Engagement 🤝: Employees are trained to follow eco-friendly practices from day one, fostering a culture where sustainability is the norm. This education also empowers them to share the hotel’s values with guests. The success of Boutique Hotel Stadthalle is a testament to how combining environmental consciousness with business innovation can lead to long-term benefits, not just for the company but for the planet. 🌱 #SustainableDining #GreenRestaurants #EcoFriendlyHotels #SustainabilityInRestaurants #GreenHospitality Ready to make sustainability part of your journey? 🌍✨

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In our May issue, we feature Franke Coffee Systems, the perfect partner to make your hotel one to remember ☕ Whether you own a boutique hotel or are part of a multinational franchise, Franke Coffee Systems has a machine fit for purpose. By meeting customers’ coffee demands quickly and efficiently, you can enhance their hotel stay – and even inspire them to return. “Our A line is modular, meaning you can pick and choose additional functions according to customers’ demands.” “Some hotels pride themselves on offering customers an authentic barista experience but struggle with consistency. If this is the case, why not consider Franke’s Mytico line? These semi-automatic machines blend traditional Italian craftsmanship, cutting edge Swiss technology and authentic barista talent to prepare multiple coffees quickly and efficiently.” In the editorial, the team at Franke Coffee Systems delve into the multitude of benefits from investing in either of their models; The A line and The Mytico line. 

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Building a World-Class Event Team and Department. By Marco Gallo, CEO - MGX In the fast-paced world of event management, having a skilled, cohesive team is crucial for success. Marco Gallo from MGX, a renowned leader in event management solutions, provides insights and strategies to help organizations build a world-class event team and department. A well-structured event team is the backbone of successful events. Team members must work collaboratively, each contributing their unique skills to enhance the overall experience. A strong team ensures that events are executed smoothly, meet objectives, and deliver memorable experiences that leave a lasting impact on attendees. Steps to Build a Premier Event Team 1. Define Clear Roles and Responsibilities Every member should have a defined role based on their strengths and expertise. ote accountability and efficiency. 2. Foster a Collaborative Culture Encouraging open communication and collaboration among team members is vital. MGX promotes the idea of regular team meetings and brainstorming sessions where everyone can share ideas, concerns, and feedback. 3. Invest in Training and Development A skilled team is an effective team. MGX offers training programs and workshops tailored to improve various aspects of event planning and management. 4. Leverage Technology Utilizing the right technology can streamline processes and improve communication. MGX provides access to advanced event management software that can help with budgeting, scheduling, and attendee registration. 5. Encourage Creativity and Innovation A world-class event team thrives on creativity. MGX encourages team members to think outside the box and propose innovative ideas for events. ary outcomes. 6. Measure and Analyze Performance Post-event evaluations are crucial for assessing the team's performance and gathering insights on what worked and what didn’t. 7. Celebrate Successes and Learn from Failures. Recognition plays a significant role in team morale. MGX encourages celebrating team victories, regardless of size, to motivate and build a sense of accomplishment. Building a world-class event team and department requires a strategic approach, focusing on collaboration, continuous development, technology integration, and creative thinking. With MGX's expert insights and tools, organizations can harness the full potential of their event teams, ensuring each event is not only successful but also a memorable experience for all attendees. Complete article is available upon request. Contact MGX for all your event and hospitality needs. Email me directly at [email protected] or call us at 1.408.607.1389 MGX is: MGXecutive.com 🧡 MGXpo.com 💚 MGXperience.com 💜 #eventmanagement #eventdesign #conciergeservice #events #conferenceplanning #conferences #events #eventmarketing #eventjobs #eventindustry #designer #design #conference #sko #inc

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On Friday, I proudly attended the graduation ceremony of my son Valentin at SHL, the Swiss Hotel Management School in Lucerne. It was a beautiful celebration – but what impressed me immensely was the speech by the foundation president, Urs Masshardt. Such speeches are usually neutral, well-intentioned, and praiseworthy parting words. However, Urs Masshardt took a clear stand for our industry and beyond. Let me summarize it in my own words: "In the tourism industry, we pride ourselves on our experience with guests, ensuring their needs are met and creating memorable experiences for them. At its core, our work revolves around care, hospitality, and fostering genuine human connections. This ethos extends beyond our guests to the way we interact with one another as colleagues and industry peers. Mutual respect and consideration are deeply embedded in our professional culture, where collaboration and understanding are essential for success. In today’s world, however, such values are increasingly rare. We are confronted with a constant stream of misinformation, manipulation, and divisiveness, perpetuated by individuals and movements that prioritize personal gain over truth and unity. Figures like Trump (!) and Putin (!) have come to symbolize the dangers of dishonesty and disregard for collective well-being, spreading narratives that erode trust and polarize societies. Against this backdrop, the principles of the tourism industry stand as a powerful counterexample. The way we prioritize care, respect, and connection could serve as a model for others. Imagine a world where leaders, communities, and industries embraced the same commitment to understanding, empathy, and cooperation that we demonstrate daily in our work. It would not only strengthen societies but also rebuild the trust and solidarity that fake news and deceit have so severely damaged. In this sense, our approach to hospitality is not merely a business practice—it is a profound statement about how we can and should engage with one another in all aspects of life." For over 30 years, I have been self-employed in the tourism industry – which is certainly one reason why the aforementioned figures make me so angry. And why I repeatedly emphasize how important travel is – for mutual understanding, tolerance, cultural exchange, and, ultimately, peace. Thank you, Mr. Masshardt, for speaking straight to my heart! #SHL #Tolerance #Tourism

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Hospitality is the most beautiful business in the world ❤️, and the future is brighter than ever! Here's why: I had the pleasure of leading a workshop on "Be Your Own Brand" as a guest speaker at Marriott International's #Talentschmiede event, which brought together over 100 talented apprentices and dual students from the DACH region. We explored the power of personal branding - emphasizing that visibility is key to success in today’s digital world, and the courage it takes to build an authentic and standout personal brand. Reflecting on my own journey - from working with amazing brands to now representing my own identity as a hospitality coach and trainer - I know firsthand how challenging and sometimes overwhelming it can be to step into the spotlight. 👉 Stepping out of your comfort zone and shining definitely starts with self-belief and requires deep self-reflection. Watching these talented individuals at the #Talentschmiede event, I was impressed by their curiosity, enthusiasm, natural engagement with senior leadership, and their courage to ask thought-provoking questions. It made one thing crystal clear: 💡The future of hospitality is not only bright but driven by passionate, courageous, and forward-thinking individuals. These apprentices and dual students are well on their way to creating their own impactful brands in the industry. 🚀 A heartfelt thank you 🙏 to Marriott International for the opportunity to connect with such an inspiring group. The future of the most beautiful business in the world is in great hands! I am curious to know: what is one piece of advice you would give to young professionals looking to build their personal brand in hospitality? #PersonalBranding #Hospitality #Leadership #FutureLeaders #SelfGrowth 

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🌱 Sustainable insights! 🌱 Catering can have a major leverage effect when it comes to improving the sustainability performance of an event. This is more than reason enough for us to implement initiatives to reduce the impact of catering on the environment, with the help of our on-site caterer, Wassermann & Company AG. Creative vegetarian dishes – It doesn't always have to be meat, especially when particularly tasty and creative veggie dishes are on offer. 🌽 Regional & seasonal - Ingredients from the region require shorter transportation routes, which means they stay and taste fresher for longer. 🚜📅 Needs-based portions – To avoid food waste, our catering company offers portions tailored to individual requirements or a flying buffet. 🍽️ 📰 Keen to learn more about our dedication to sustainability? Check out our 2023 sustainability report here: https://lnkd.in/g43G9PTB #SustainabilityatMCH #MesseBasel #Catering #SustainabilityInitiatives

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Ever found yourself in the tech solution quest, trying to tick off all the boxes on your wish list? You're not alone. Roland Elter, of Maritim Hotelgesellschaft mbH, shared with us the initial struggles and exhaustive search for the right partner until they discovered Thynk became the beacon of innovation Maritim was waiting for, addressing not only their current challenges but also aligning with their vision for the future. Roland's first impression of Thynk's demo was nothing short of revelatory, “On the spot, we loved it. That was the beginning.”In the full case study, uncover how Maritim anticipates benefits like data-driven decision-making, streamlined back-office operations, boosted conversion ratios, and the ability to respond swiftly to market changes. Read the full story https://lnkd.in/dVmQxdPS Discover how to Re:Thynk hospitality. (https://lnkd.in/ePRbpHVt)

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#MakingMeetingsCount & #ImportanceOfMeetings 🚀 In the hustle and bustle of the hospitality world, having good communication and efficient meetings is like having the best ingredients for a perfect dish. 🍽️ Here's why they're so important and how they can boost your team’s success: #TalkItOut 🗣️ Good conversations keep the team running smoothly. When everyone—from front desk staff to managers—talks openly, we catch problems early and come up with great ideas. Regular, well-planned meetings are perfect for this. #EveryonesInputMatters 💡 Inviting everyone to share their thoughts helps us see the bigger picture. It’s like piecing together a puzzle. 🧩 By discussing changes and areas for improvement, we make sure everyone knows what to do and feels part of the mission. Plus, it keeps the team motivated. #LetEveryoneSpeak 🎤 In our industry, details matter. That’s why it's important everyone gets a chance to talk during meetings. When all team members share their insights, we get a wide range of perspectives. This not only improves our decisions but also creates a supportive environment. 🤝 #FeedbackIsKey 🔑 Constructive feedback is like seasoning—it makes everything better. 🌟 Whether it's praise or a tip for improvement, feedback helps us refine our processes and keep service standards high. Embracing feedback as a growth opportunity helps the team constantly improve and deliver great experiences. #WrappingItUp 🎁 In short, good communication and effective meetings are the secret sauce to a successful hospitality team. By encouraging open dialogue, valuing everyone’s input, discussing improvements, and embracing feedback, we can create a dynamic and motivated team ready to exceed guest expectations. 🌟

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🚀 Unlock the Full Potential of Your Hospitality Business 🚀 In a constantly evolving industry, it’s essential not only to survive but to grow and optimize. With 6 years of experience in the hospitality sector, I help businesses in Germany and internationally increase revenue, streamline processes, and take advantage of new opportunities—such as Ghost Kitchens, direct purchasing strategies, and international recruitment. 🔑 What we offer: Location analysis and precise target group definition Development and optimization of Ghost Kitchens for maximum efficiency Direct purchasing from wholesalers at competitive prices Efficient recruitment, including international staffing solutions Kitchen planning for optimal workflows Process optimization and tax savings 💼 Franchise Opportunities: For entrepreneurs looking to scale their success, we also offer franchise options. Benefit from a proven business model, comprehensive support, and the opportunity to expand in a dynamic market. Are you ready to take your hospitality business to the next level or join a successful franchise system? Let’s connect! 🚀 #Hospitality #Franchise #RevenueGrowth #BusinessOptimization #GhostKitchen #BusinessExpansion

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AI transformation in hospitality is tough. Hotels are complex organisms. Our objective is to ease the adoption and support all staff. Just ask Marc. If you can search on Google, ask ChatGPT, or prefer the combined Search+AI experience of Perplexity, you will enjoy chatting with our Staff Assistant, which takes Perplexity to the next level or personalization, tailoring searches to the industry and your specific hotel's environment. Marc empowers hotel teams to easily find and contextually combine information across hotel's own policies, SOPs, FAQs, PMS and other technology manuals, compliance norms (GDPR, PCI-DSS), the wisdom of experts, consultant recommendations, public knowledge (LLMs) and the web, all at one place and by simply asking Marc in your staff's preferred language. Meet your new friend, Marc, and enjoy the ride. English version of the article: https://lnkd.in/dmNf9rwd Thank you Hotellistat GmbH for your collaboration!

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you achieve a change by doing

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HOW TO MAKE MORE TIP? Anticipate your guests' needs! https://lnkd.in/eeqPnCi Anticipating guests' needs together with small talk is the most important factor in establishing an emotional connection with your guests and getting rewarded at the end of the dinner with a fat TIP! #waiter #waitress #finedining #restaurant #hotel #foodand beverage #waitertraining

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🇨🇭 Switzerland's New Destination Branding: A Critical Review The unveiling of #Switzerland's latest destination branding 🔽 piqued my immediate interest. In the attached abstract, I share my initial impressions, informed by my extensive background in hospitality, strategy, and marketing. The newly released branding and accompanying video exude a modern, cool, and fresh aesthetic upon first glance. The clever incorporation of the Swiss flag, derived from the "t" in Switzerland's signage, reminds of the innovative rebranding of Swiss International Air Lines. Upon deeper reflection, however, the tagline "ready for tomorrow" unfortunately falls short. While targeting a younger demographic and acknowledging Switzerland's diverse cultural landscape, it lacks a tangible connection to future-readiness. The video's inside-out approach overlooks prevailing social trends and fails to address the pressing challenges within Switzerland's tourism sector, presenting a picturesque but somewhat disconnected narrative. A bit like in an #Heidi movie from back in the days, but too clean for today. What's sorely missing is an alignment with evolving social trends such as sustainability, connectivity, and security (to mention a few). Experience has taught me that addressing these current challenges is pivotal in engaging and persuading audiences. As someone who has spent extensive time in Switzerland both professionally and personally, I can't help but feel a twinge of disappointment at the missed opportunity to showcase the country's modernity authentically. I remain hopeful that Switzerland Tourism and its ecosystem partners will recognise the need for a more forward-thinking approach. 📍 Martin Nydegger and team, I am at your disposal for further discussion and leveraging my expertise to ensure Switzerland's tourism efforts are truly future-ready. andreas uebele Fabian Geyrhalter #hospitality #strategy #marketing #innovation #future #readiness #trends #viabledesign Picture credit: own captured at CERVO Mountain Resort; March 2024

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For the first time, a representative study by Hochschule Geisenheim University, commissioned by the Deutsches Weininstitut, The German Wine Institute i.e. Wines of Germany worldwide, reveals where wines are sold in the domestic market, volumes and revenues. How important is the #restaurant sector? https://lnkd.in/ey2y795i #GermanWine #WineResearch #DWI #OnTrade #WineBusiness #WineIndustry Frank R. Schulz, LL.M. WEINWIRTSCHAFT Don't forget to subscribe to our #newsletter. Be the first to know and never miss out on important updates. 👉👉👉https://lnkd.in/exBgCjQk

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🏔️ Big Savings, Bigger Smiles 🎤 Here is what the hotelier says! What happens when you pair smart tech with a stunning hotel in the Swiss Alps? At Apart Hotel Adelboden, LIKE MAGIC helped cut staff costs by reducing the workload that 7 employees can easily handle their jobs without too many administrative tasks. And - all without compromising service quality. By automating check-ins and simplifying communication to just two channels, the hotel streamlined operations and created a better guest experience. The result? Happy guests, happy staff, and a business that’s thriving in the heart of the mountains. Listen to Entrepreneur Chris Rosser about his experiences with LIKE MAGIC: https://lnkd.in/dCRw7-FA This is how hospitality meets innovation. #BusinessGrowth #HospitalityTech #LikeMagic #Efficiency #Innovation

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