Aymen Ismail

Discover how our GenAI VoiceBot is transforming customer support. By integrating speech-to-text technology and AI-driven interaction models, we are able to deliver faster and more accurate personalized assistance in multiple languages for one of our customers. This solution is capable of speeding up response times as well as enhancing overall customer satisfaction. Read the whole story on our website 👉 https://okt.to/WN97up #genai #CustomerServiceExcellence #SuccessStory

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AI in the Workplace: Transforming Customer and Employee Experience https://lnkd.in/diZCpJ6w #AI #EmployeeExperience #EX #CX #customerexperience

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If I 💕 something this is #customer, #data and #bizmodel (ehm, ok photography as well ...). This #retail story, is one of the #top10 of my professional list, for the passion of DOPPELGÄNGER ROMA 🇮🇹 , its team, the way they use #data and provide a brand new way to think of #retail model (seamless omnichannel) with strong #businessimpact. What can I add, beyond "just read it" ? My key takeouts: 1. #scientifically know the customer behaviours through data, not only when they but, but also and especially when they don't buy, when they don't finish the journey. #Experiential KPIs are as importan as #transactional KPIs. 2. #Personalization with #Data pays back when done properly 3. the strategic value of #digital can be brought back into #physicalretail and it's not one vs. the other but 1+1=3 4. #channelvalue is not just total channel sales , but (1) "contribution" affecting the overall customer journey/experience and (2) value brought to the company as "customer" knowledge. If data is the #newoil, than digital journey are a pretty good #pumpstation to travel afar with #retail. longlive #seamless #omnichannel. Thanks to Federico Dezi and Nicoletta D'Ascanio on behalf of the DOPPELGÄNGER ROMA team 🇮🇹 #retail #digitaltransformtion #strategy #data #fashion #luxury

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Unlocking Human Intelligence Through Play Leadership Skills In the dynamic landscape of business, where change is constant and challenges are diverse, a profound truth resonates: "Play is the only way the highest intelligence of humankind can unfold." #BusinessInnovation #ChangeManagement #employeedevelopment #ExecutiveCoaching #LeadershipTraining #LeadershipPlay #OrganizationalCulture #RiskManagementStrategies #TechnologyIntegration

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As we delve into the myriad factors influencing the decision to switch to a new CMS, it becomes increasingly clear that the traditional, monolithic CMS models may no longer suffice in meeting the dynamic needs of today’s digital landscape.

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🍵 Matcha latte - Thursday #productivity words 🍵 🌟 Transform your business with #AI! 🌟 Here are five key #points to remember: 📌 Use AI as a tool, not a goal: Align AI initiatives with business objectives. 📌Adopt a portfolio approach: Balance immediate wins with long-term projects. 📌Reskill and invest in talent: Build internal expertise and hire skilled professionals. 📌Think long-term: Be persistent and learn from early setbacks. 📌Manage AI risks and biases: Proactively address and audit for potential issues. A great article by Wharton: 🔛 https://lnkd.in/g97nXFYa #AI #DigitalTransformation #BusinessStrategy #Innovation #TechTrends #japan ======================= Hello, I'm Marion from 42i, based in #Japan 🇯🇵 https://lnkd.in/gwpMh4Kr  Passionate about helping #businesses conquer #digital challenges and spark #creativity. Let's connect to solve problems and bring fresh #ideas to life! 💼🔧🚀

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Mixing Ethnography with Customer Experience: A Deep Dive into Customer Benefits https://lnkd.in/d-ZHsF-p via @RicardoSGulko #CustomerExperience #GlobalCX #CX #CustomerCentricity #ethnography #design #Kundenerlebnis #ecxo

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Lets us restate this in a more transparent way - Europeans want consistent and performant broadband. Note that does not say 'Gigabit'. There is a lot of evidence that many consumers broadband needs are met with 100 to 150 Mbps services on fixed and 30Mbps services on mobile broadband - as long as they work consistently. The challenge is how to evolve services when speed is no longer the key factor.

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Crafting and Cascading a Customer Experience Strategy Across Global Organizations https://lnkd.in/dN-7-ncP #cxstrategy #cxgrowth #customerexperience #ECXO

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🚀 Missed our incredible CX Webinar with the Customer Experience Foundation in partnership with Teleperformance? No worries! Catch the replay on demand now! We had an amazing session on "Revolutionising Response: AI Language Models in Contact Centre Operations" on Wednesday, 28th February. Led by Keith Gait, CEO of the Customer Experience Foundation, this webinar delved deep into the transformative power of AI in reshaping customer service. ✨Highlights: 🔹 Evolution of Contact Centre Operations: Discover how AI language models are enhancing efficiency and effectiveness in contact centres. 🔹Harnessing the Power of AI: Learn how organisations are leveraging advanced AI to streamline interactions, optimise response times, and boost customer satisfaction. 🔹 Real-world Applications: Hear from Teleperformance experts sharing practical examples and case studies on successful AI integration. 🔹 Challenges and Solutions: Understand the obstacles in adopting AI language models and strategies to overcome them. 🔹 Future Trends: Get a glimpse into the future innovations in AI for contact centres. Don’t miss out on these valuable insights from industry leaders. Watch the full webinar on-demand now and revolutionise your response strategies!  https://lnkd.in/eHcuwPDR 🌟 #CustomerExperience #CXWebinar #AI #Teleperformance #ContactCentre #CustomerService #Innovation #OnDemandWebinar

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In the digital age, the first sale is just the beginning. Connected products allow brands to continue the conversation with customers, building long-term relationships through continuous engagement and support. #BrandLoyalty #CustomerEngagement #IoT

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Discover the power of simplifying customer journeys to boost satisfaction and loyalty! Intuitive interactions are crucial for your business. Reducing friction and confusion can create a delightful experience for your customers, keeping them coming back for more. #CustomerExperience #CXInsights #userexperience #BeyondExcellence

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Want to boost customer loyalty and drive growth? How to create compelling experiences that keep customers coming back for more. Learn how to harness data and AI to deliver personalised rewards and interactions.

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AI in the Workplace: Transforming Customer and Employee Experience https://lnkd.in/diZCpJ6w #cx #customertransformation #AI

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#artificialintelligence #CX #FutureofWork 🚀 Few days ago I wrote in my news letter about "The Future of Work" where AI Agents in the Microsoft Copilot environment were autonomously completing assigned work without any human intervention. Maybe it was bit theoretical but now here is proof of concept, of companies using cutting edge AI to solve for CX & many other business problems. The variety of use cases mentioned are too complex for this simple post, hence a brief descriptor helps contextualize it for your further exploration. https://www.ada.cx/- automate web, social, SMS, mobile channels for customer interaction https://www.sprinklr.com/- Unified CXM platform https://tastewise.io/ : the Taste GPT- Ai powered consumer insights. The number of organizations that have on boarded AI for positive impact on work, from a management perspective means that #Industry4.0 will be powered by AI not by the web alone. Do explore these applications and learn about the impact of Ai on work. ⏳

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Never easy to see you face pop up in big in your feed! But the messages and conclusions we’re highlighting on competitiveness for #Europe especially ahead of these #elections are so key for Europe on the innovation side and for our social welfare and future. Please take a look, and enjoy the weekend. #CCIAeurope CCIA Europe #competition #innovation #EU #EUCommission #investment #startups #EUI #SoU2024 #competitiveness #BetterRegulation #CostOfRegulation #elections2024

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