Al Wasir Islam

Al Wasir Islam

Düsseldorf, Nordrhein-Westfalen, Deutschland
6600 Follower:innen 500+ Kontakte

Info

I am a Senior Digital Marketing Manager at a leading German company, where I oversee SEA…

Artikel von Al Wasir Islam

  • Product Review for Google Analytics

    Product Review for Google Analytics

    What do you like best? the Analytics itself is interesting and important to make further decision, the variety and…

  • GPCS Model - For effective Touch Point Operation

    GPCS Model - For effective Touch Point Operation

    The purpose of any Customer Service of is to provide “WOW Customer Experience” and in order to make sure a smoother…

    1 Kommentar
  • The 7C’s of Customer Service

    The 7C’s of Customer Service

    “Customer Service is not a department, it’s an attitude” – Mo Hardy The statement itself says it all. Service has…

    1 Kommentar

Beiträge

Aktivitäten

Berufserfahrung

  • ReDI School of Digital Integration Grafik

    ReDI School of Digital Integration

    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf, North Rhine-Westphalia, Germany

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    Düsseldorf Area, Germany

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    Düsseldorf

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    Düsseldorf Area, Germany

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    Düsseldorf Area, Germany

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    Dhaka, Bangladesh

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    Dhaka, Bangladesh

Ausbildung

  • Fachhochschule Südwestfalen Grafik

    Fachhochschule Südwestfalen

    * ranked among the top 5% in the class
    * Innovation Award given by KOSTAL GmBH

    Core topics:
    Business Intelligence
    E Business
    Business Marketing Management
    Enterprise Resource Planning
    Information Management

  • * Graduation with distinction: Magna Cum Laude
    * Recipient of AIUB Merit Scholarship

    Core topics:
    Integrated Marketing Communication
    Strategic Brand Management
    Digital Marketing and E-Commerce
    Business Statistics & Decision Analysis

  • * Graduate with distinction: Cum Laude
    * Recipient of EWU Merit Scholarship (Twice), Dean's Scholarship, Government Scholarship

Bescheinigungen und Zertifikate

Ehrenamt

  • Gut Sternholz GmbH & Co. KG Grafik

    Microsoft Excel Consultant

    Gut Sternholz GmbH & Co. KG

    6 Monaten

    Science and Technology

    Consultancy for Microsoft Excel
    Creating templates and employee schedule

Kurse

  • Business Intelligence

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  • Consumer Behavior

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  • Information Management

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  • International Business

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  • Marketing Research

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  • Strategic Management

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Projekte

  • Organic Traffic Enhancement Project

    We've significantly improved the organic traffic for our website by implementing targeted SEO strategies, including Technical Audits, keyword-driven textual optimization, and boosting our owned Social Media presence to expand our followers and boost user engagement.

    Our journey began in August 2022, with organic traffic accounting for only 20%. As of September 2023, we've achieved remarkable growth, with organic traffic now making up a substantial 94%. This transformation underscores…

    We've significantly improved the organic traffic for our website by implementing targeted SEO strategies, including Technical Audits, keyword-driven textual optimization, and boosting our owned Social Media presence to expand our followers and boost user engagement.

    Our journey began in August 2022, with organic traffic accounting for only 20%. As of September 2023, we've achieved remarkable growth, with organic traffic now making up a substantial 94%. This transformation underscores the effectiveness of our SEO efforts in driving increased visibility and user engagement for the grohe-x.com website.

    Andere Mitarbeiter:innen
  • Know Our Customer

    Target Group:
    Internal Customers (All Edison Group Employees)

    Campaign Objective:
    Develop service focus mind set through awareness and interactive response & Let employees know about company's commitment to customer satisfaction.

    Andere Mitarbeiter:innen
  • Product Expo - 2018

    Organized a successful "Product Expo - 2018" in Metro Head Quarter Düsseldorf. Aim of the event was to make it possible for our colleagues to:
    See and touch IT solutions,
    Understand what the IT team is doing and
    How they are doing it,

    Tasks included:

    Organizing and management
    Stakeholder collaboration
    Monitoring and followup
    Promotion and communication

  • CRM Open Day

    Organized a successful "CRM Open day" in Metro Head Quarter Düsseldorf. Tasks included:

    Organizing and management
    Stakeholder collaboration
    Monitoring and followup
    Promotion and communication

    Andere Mitarbeiter:innen
  • Channel Partner Meet

    Target Group: Channel Partners

    Objective:
    Channel Partner visit at 46 Customer Care
    Prolonging relationship with Channel Partners
    Sharing Customer Service Strength

    Andere Mitarbeiter:innen
  • Service Week - 2015

    Target Group: Internal and External Customers

    Objective:
    Activities for Internal Customers:
    Engagement at Customer Service Floor
    Regional Food for all
    Games and Quiz

    Activities for External Customers:
    Provide Customers with Special Service Like
    o Minimum Waiting time
    o Proactive Service
    o Faster Service
    o No Failure
    o On-time failure escalation to 2nd level & 3rd level Service

    Andere Mitarbeiter:innen
  • Net Promoter Score (NPS) and Closed Feedback Loop (CFL)

    Net Promoter Score (NPS) measures the loyalty that exists between a Provider and a consumer. The provider can be a Company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The Consumer is the customer, employee, or respondent to an NPS survey.

    Andere Mitarbeiter:innen
    Projekt anzeigen

Auszeichnungen/Preise

  • Magna Cum Laude

    American International University Bangladesh

    Latin honors are Latin phrases used to indicate the level of distinction with which an academic degree was earned. The magna cum laude definition is With Great Honor and scholars define magna cum laude meaning With Great Praise and it basically means the student has the second best grades.

  • Certificate of Excellence

    Grameenphone Ltd.

    A certificate of Excellence is a very prestigious Award at Grameenphone and it is given to those individuals only who achieve the Highest Percentage of Sales, Service Quality Index and Adherence (Availability during Service) and these individuals are selected among 1600 employees. This certificate is given by the Honorable Chief Marketing Office (CMO) of Grameenphone Ltd.

  • Employee of the Month

    Head of Customer Service

    The Employee of the Month (EOM) is a type of reward program given out by Grameenphone to encourage the employee to work harder and more productively. Basically it is given as a part of recognition for the employees for achieving excellence in their KPI, and being the best among all other employees.

  • Idea Owner - Balance Transfer Process added in CRM Software

    Grameenphone Ltd.

    In 2013, A novel process was added in the Service Delivery process in Contact Center of Grameenphone where Balance Transfer process was added in one of highly used Software known as CRM instead of sharing the information verbally to customers.

    Impact:
    Decrease in Overall Average Handling Time by 90 seconds in every Balance Transfer related calls Enormous revenue savings
    Lesser man hour required for service
    Faster and better service

  • Cum Laude

    East West University

    Latin honors are Latin phrases used to indicate the level of distinction with which an academic degree was earned. From Latin cum ("with") + laude (ablative of laus, "praise"). Graduating With Cum laude means graduating with Honors and it involves a high GPA.

  • Employee Development Program (Grameenphone Talent Acquisition Program)

    Grameenphone Ltd.

    Employee Development Program (Grameenphone Talent Acquisition Program) is organized each year by Grameenphone to identify the potential talent. The program is structured on three competitive and decisive phases and the winner of the program gets the opportunity to work in each and every sector of Customer Service throughout a year.

  • Idea Owner - Power of 19

    Grameenphone Ltd.

    Idea:
    "Power of 19" that is basically "19minutes, 19 SMS and 19 MB by recharging exactly BDT 19"

    Impact:
    The pioneer of recharged based offer
    Millions of revenue
    Higher Customer Satisfaction

  • Merit Scholarship

    East West University

    100% Merit Scholarship is awarded to those individuals who manage to keep a CGPA of 3.90 and above in three consecutive semesters.

  • Dean's Scholarship

    East West Scholarship

    A one time BDT 35000 is awarded to those individuals who manage to keep a CGPA of 3.75 and above in three consecutive semesters.

Prüfungsergebnisse

  • Deutsch-Test für Zuwanderer

    Prüfungsergebnis: B1

    Hören / Lesen - 42 / 45
    Schreiben - 19 / 20
    Sprechen - 100 / 100

  • International English Language Testing System (IELTS)

    Prüfungsergebnis: 7

Sprachen

  • English

    Muttersprache oder zweisprachig

  • German

    Fließend

  • Spanish

    Grundkenntnisse

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