Al Wasir Islam
Düsseldorf, Nordrhein-Westfalen, Deutschland
6600 Follower:innen
500+ Kontakte
Info
I am a Senior Digital Marketing Manager at a leading German company, where I oversee SEA…
Artikel von Al Wasir Islam
Beiträge
Aktivitäten
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Today, I say goodbye to my beloved ReDI School of Digital Integration 🧡 💙 It couldn’t be harder, but it also couldn’t feel more right. Usually…
Today, I say goodbye to my beloved ReDI School of Digital Integration 🧡 💙 It couldn’t be harder, but it also couldn’t feel more right. Usually…
Beliebt bei Al Wasir Islam
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Yesterday’s Thanksgiving dinner at Ashley’s Garden restaurant was truly wonderful. This time of year provides a perfect opportunity to gather with…
Yesterday’s Thanksgiving dinner at Ashley’s Garden restaurant was truly wonderful. This time of year provides a perfect opportunity to gather with…
Beliebt bei Al Wasir Islam
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🚀 Empowering Women in Digital Marketing 🌟 Since stepping into my role as a Digital Marketing Lecturer at ReDI School of Digital Integration, I’ve…
🚀 Empowering Women in Digital Marketing 🌟 Since stepping into my role as a Digital Marketing Lecturer at ReDI School of Digital Integration, I’ve…
Veröffentlicht von Al Wasir Islam
Berufserfahrung
Ausbildung
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Fachhochschule Südwestfalen
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* ranked among the top 5% in the class
* Innovation Award given by KOSTAL GmBH
Core topics:
Business Intelligence
E Business
Business Marketing Management
Enterprise Resource Planning
Information Management -
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* Graduation with distinction: Magna Cum Laude
* Recipient of AIUB Merit Scholarship
Core topics:
Integrated Marketing Communication
Strategic Brand Management
Digital Marketing and E-Commerce
Business Statistics & Decision Analysis -
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* Graduate with distinction: Cum Laude
* Recipient of EWU Merit Scholarship (Twice), Dean's Scholarship, Government Scholarship
Bescheinigungen und Zertifikate
Ehrenamt
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Microsoft Excel Consultant
Gut Sternholz GmbH & Co. KG
– 6 Monaten
Science and Technology
Consultancy for Microsoft Excel
Creating templates and employee schedule
Kurse
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Business Intelligence
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Consumer Behavior
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Information Management
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International Business
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Marketing Research
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Strategic Management
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Projekte
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Organic Traffic Enhancement Project
We've significantly improved the organic traffic for our website by implementing targeted SEO strategies, including Technical Audits, keyword-driven textual optimization, and boosting our owned Social Media presence to expand our followers and boost user engagement.
Our journey began in August 2022, with organic traffic accounting for only 20%. As of September 2023, we've achieved remarkable growth, with organic traffic now making up a substantial 94%. This transformation underscores…We've significantly improved the organic traffic for our website by implementing targeted SEO strategies, including Technical Audits, keyword-driven textual optimization, and boosting our owned Social Media presence to expand our followers and boost user engagement.
Our journey began in August 2022, with organic traffic accounting for only 20%. As of September 2023, we've achieved remarkable growth, with organic traffic now making up a substantial 94%. This transformation underscores the effectiveness of our SEO efforts in driving increased visibility and user engagement for the grohe-x.com website.Andere Mitarbeiter:innen -
Product Expo - 2018
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Organized a successful "Product Expo - 2018" in Metro Head Quarter Düsseldorf. Aim of the event was to make it possible for our colleagues to:
See and touch IT solutions,
Understand what the IT team is doing and
How they are doing it,
Tasks included:
Organizing and management
Stakeholder collaboration
Monitoring and followup
Promotion and communication -
Service Week - 2015
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Target Group: Internal and External Customers
Objective:
Activities for Internal Customers:
Engagement at Customer Service Floor
Regional Food for all
Games and Quiz
Activities for External Customers:
Provide Customers with Special Service Like
o Minimum Waiting time
o Proactive Service
o Faster Service
o No Failure
o On-time failure escalation to 2nd level & 3rd level ServiceAndere Mitarbeiter:innen -
Net Promoter Score (NPS) and Closed Feedback Loop (CFL)
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Net Promoter Score (NPS) measures the loyalty that exists between a Provider and a consumer. The provider can be a Company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The Consumer is the customer, employee, or respondent to an NPS survey.
Andere Mitarbeiter:innenProjekt anzeigen
Auszeichnungen/Preise
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Magna Cum Laude
American International University Bangladesh
Latin honors are Latin phrases used to indicate the level of distinction with which an academic degree was earned. The magna cum laude definition is With Great Honor and scholars define magna cum laude meaning With Great Praise and it basically means the student has the second best grades.
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Certificate of Excellence
Grameenphone Ltd.
A certificate of Excellence is a very prestigious Award at Grameenphone and it is given to those individuals only who achieve the Highest Percentage of Sales, Service Quality Index and Adherence (Availability during Service) and these individuals are selected among 1600 employees. This certificate is given by the Honorable Chief Marketing Office (CMO) of Grameenphone Ltd.
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Employee of the Month
Head of Customer Service
The Employee of the Month (EOM) is a type of reward program given out by Grameenphone to encourage the employee to work harder and more productively. Basically it is given as a part of recognition for the employees for achieving excellence in their KPI, and being the best among all other employees.
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Idea Owner - Balance Transfer Process added in CRM Software
Grameenphone Ltd.
In 2013, A novel process was added in the Service Delivery process in Contact Center of Grameenphone where Balance Transfer process was added in one of highly used Software known as CRM instead of sharing the information verbally to customers.
Impact:
Decrease in Overall Average Handling Time by 90 seconds in every Balance Transfer related calls Enormous revenue savings
Lesser man hour required for service
Faster and better service
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Cum Laude
East West University
Latin honors are Latin phrases used to indicate the level of distinction with which an academic degree was earned. From Latin cum ("with") + laude (ablative of laus, "praise"). Graduating With Cum laude means graduating with Honors and it involves a high GPA.
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Employee Development Program (Grameenphone Talent Acquisition Program)
Grameenphone Ltd.
Employee Development Program (Grameenphone Talent Acquisition Program) is organized each year by Grameenphone to identify the potential talent. The program is structured on three competitive and decisive phases and the winner of the program gets the opportunity to work in each and every sector of Customer Service throughout a year.
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Idea Owner - Power of 19
Grameenphone Ltd.
Idea:
"Power of 19" that is basically "19minutes, 19 SMS and 19 MB by recharging exactly BDT 19"
Impact:
The pioneer of recharged based offer
Millions of revenue
Higher Customer Satisfaction
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Merit Scholarship
East West University
100% Merit Scholarship is awarded to those individuals who manage to keep a CGPA of 3.90 and above in three consecutive semesters.
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Dean's Scholarship
East West Scholarship
A one time BDT 35000 is awarded to those individuals who manage to keep a CGPA of 3.75 and above in three consecutive semesters.
Prüfungsergebnisse
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Deutsch-Test für Zuwanderer
Prüfungsergebnis: B1
Hören / Lesen - 42 / 45
Schreiben - 19 / 20
Sprechen - 100 / 100 -
International English Language Testing System (IELTS)
Prüfungsergebnis: 7
Sprachen
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English
Muttersprache oder zweisprachig
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German
Fließend
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Spanish
Grundkenntnisse
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