The ITSM Practice Podcast | Elevating ITSM and IT Security Knowledge

🎙️ New Episode Alert: "Top 5 Gaps in Strategy Execution" on The ITSM Practice Podcast 🎙️ In today's episode, Luigi Ferri addresses the critical challenge of strategy execution, where only 30% of initiatives are successful. We dive into the major gaps between strategic plans and actual results, focusing on alignment, resource allocation, cultural resistance, adaptability, and leadership. Each factor is crucial in determining an organization's ability to effectively execute strategies. In this episode, we answer to: - 🤔 Why do so many organizations struggle with strategy execution? - 🔄 How can alignment and communication enhance strategic outcomes? - 🌟 What role does leadership play in closing the strategy execution gap? Thanks so much for your amazing support, it truly means the world! Listen now on Apple Podcasts: https://lnkd.in/d_6Xq-dv Listen now on Spotify: https://lnkd.in/dZVT8Fmw Cheers! #itil #itsecurity

What steps have you taken to ensure a smooth collaboration between on-premise and cloud security teams? Reference: Veritis website. Cheers! #itil #itsecurity

Redefining Product Value through SLAs.

How is your organization aligning its security strategy with the evolving demands of digital transformation? Reference: University of Zurich. Cheers! #itil #itsecurity

I'm pleased to share a book that has been instrumental in refining my approach to service management: "Turning Fragility into Agility" by Jeffrey Tefertiller, a mentor whose insights I deeply value. I had the opportunity to review an early draft, and I am revisiting it now as I prepare for an upcoming workshop focused on service management culture for startups. This book is a resource for executives stepping into the service economy. It carefully avoids common pitfalls and offers a strategic roadmap for aligning critical business components, people, products, processes, partners, and places (service locations). It comprises 11 well-crafted chapters, each providing strategic insights. One chapter that stands out is "Why Should We Care About Services?". It uses practical examples to highlight common errors and underscores the importance of an end-to-end approach to defining services. This advice is crucial, advocating for comprehensive planning over speed and emphasizing the importance of the entire service lifecycle, from onboarding through to decommissioning. For executives looking to enhance their strategies in the competitive service economy, this book could prove to be a valuable tool. I welcome thoughts from those who have read it or are considering adding it to their reading list. Book: "Turning Fragility into Agility" by Jeffrey Tefertiller, Amazon link https://a.co/d/8bOndS1 Let's connect and discuss this further! Cheers! #itil #itsecurity

Is Your Security Team Prepared for Digital Transformation? As organizations shift to cloud-first strategies, traditional security models struggle to keep up. But what happens when security is integrated into product teams instead of being a separate, centralized function? Key Benefits: 1. Increased agility and speed in securing cloud-native applications. 2. Improved collaboration by embedding security responsibilities into product teams. 3. Faster response to incidents with cloud automation and Infrastructure-as-Code. Challenges: - Resistance to change: Legacy teams may resist new cloud methodologies, slowing down progress. - Skills gap: Many security professionals need cloud-specific training to keep pace with evolving technologies. Customer Perspective: Clients expect seamless, secure experiences. By integrating security into product development, organizations can ensure that products are built securely from the ground up, reducing the chances of vulnerabilities and delivering greater trust. Measuring Success: - Evaluate the time to resolve security incidents before and after transformation. - Track adoption rates of automated security practices, like CI/CD integration and Infrastructure-as-Code. Is your security organization evolving to embrace a cloud-first model, or are you still tied to legacy processes that limit your speed and capability? Reference: Google Cloud CISO Guide – Organizing Security for Digital Transformation Cheers! #itil #itsecurity

Tomorrow marks the release of the 3rd episode in a special series hosted by Stefano Bellelli from Green Mill Solutions on The ITSM Practice Podcast | Elevating ITSM and IT Security Knowledge Podcast! 🎙️ Upcoming episodes: - Dec 20: 3rd episode - ITIL Swarming Techniques. - Dec 27: 4th episode - Mastering ITIL Feedback. Thanks to Huub Commandeur & Marco Amadei for making this possible! Cheers! #itil #itsecurity

Are Your Business Capabilities Driving Real Value or Just Maintaining the Status Quo? Business Capability Modeling is a strategic tool that bridges IT and business by defining what your organization can do versus what it should do. But how many businesses actually leverage it to drive innovation rather than just maintaining operations? Why It Matters: 1. Strategic Focus: Aligns technology investments with business goals, ensuring resources are allocated where they deliver the highest impact. 2. Value Delivery: Helps prioritize capabilities that enhance customer experience and operational excellence. 3. Risk Reduction: By understanding core and supporting capabilities, organizations can identify potential bottlenecks and risks. The Challenges: - Complexity: Mapping capabilities across a diverse portfolio can be overwhelming, especially for enterprises with siloed functions. - Adaptability: Without regular reviews, capability models can quickly become outdated, reducing their strategic value. Customer-Centric Perspective: Customers care about consistent delivery and innovation. Business Capability Modeling offers a structured approach to refine capabilities, ensuring you meet and exceed their expectations. It also enables a clear line of sight between what customers value and where internal capabilities must evolve. Measuring Outcomes: - KPIs: Link capability metrics to business outcomes—such as time-to-market, service uptime, or customer satisfaction. - Value Realization: Measure the return on capability investments by tracking changes in customer engagement or operational efficiency. Is your organization leveraging its full potential, or are outdated capabilities holding you back from transforming customer expectations into reality? Reference: Enterprise Architecture – Business Capability Modelling - Essential Project Website. Cheers! #itil #itsecurity

🎙️ New Episode Alert: "Enterprise Security 2030: Innovations for a Resilient Framework" on The ITSM Practice Podcast 🎙️ In this episode of "The ITSM Practice," Luigi Ferri delves into the future of Enterprise Security, anticipating and adapting to threats. He highlights AI-enhanced CMDB systems, machine learning for risk assessments, and policy management automation. Discover how technologies like SIEM and EDR integrate to strengthen security responses and prepare for emerging threats with advanced strategies. In this episode, we answer to: - 🛡️ How do we assess and prioritize risks in a future-driven security landscape? - 🚨 What technologies will form the backbone of our security infrastructure in six years? - 📊 How do we integrate and orchestrate security measures to ensure rapid and effective responses? Thanks so much for your amazing support, it truly means the world! Listen now on Apple Podcasts: https://lnkd.in/d_6Xq-dv Listen now on Spotify: https://lnkd.in/dZVT8Fmw Cheers! #itil #itsecurity

Is Multi-Cloud Compliance the Next Big Headache for IT Teams? Managing compliance in a multi-cloud environment isn’t as simple as it seems. Here’s what you need to know: 1. Benefits: Greater flexibility, reduced vendor lock-in, and improved resilience. 2. Drawbacks: Complex regulatory requirements, higher costs, and visibility gaps across cloud platforms. 3. Customer View: Consistency in compliance builds trust, but do your customers understand the risks when their data is everywhere? 4. Measuring Success: Track audit completion rates, incident response times, and compliance cost reductions. Is your team prepared to handle multi-cloud compliance without sacrificing efficiency and security? Reference: • Orca Security, "What is Multi-Cloud Compliance?" • Picture from Microsoft. Cheers! #itil #itsecurity