🛍️ Black Friday 2024: A Tale of Two Beauty Giants – Douglas vs. Glossier, Inc. The BF marketing battlefield separates the good from the great. Let’s break down how two powerhouse beauty brands, Douglas and Glossier, tackled this high-stakes event—what worked, what didn’t, and what we can learn. Douglas – The European Beauty Giant ✅ What Topped: • The dedicated Black Friday Landing Pages simplified navigation and made all BF deals easily accessible. • Special tab with Social Media Hyped & Trending Products triggering the FOMO factor, scoring social proofing and SEO ranking benefits. • Picking up on the EGC-style Social Media Content trend for enhanced attention and engagement - SCORE! • Holiday Kickoff with Influencers: An early-season holiday getaway with micro and macro influencers added an emotional and shareable element to the campaign. • Early bird access to BF sale for Douglas members to provide exclusivity and urgency. ❌ What Flopped: • Inconsistent Offers: constantly changing offers without clear communication caused confusion and frustration → Building transparency on the offers would help build anticipation and drive engagement. • Full-Priced Products on the BF Page: This misstep diluted the purpose of a dedicated Black Friday hub and risked customer trust. → Make sure only discounted items appear on your BF landing page to enhance transparency and credibility. • Rolling-out Black Friday content on social media way too late. → This year we have witnessed the majority of brands rolling out their offers at least a week before the actual Black Friday. Score: 7/10 Glossier – The Disruptive U.S. Beauty Darling ✅ What Topped: • A clear announcement of their "Only Sale of the Year" with a straightforward up-to-30%-sale created urgency and exclusivity of the offer. • Social Media “24-hours only” urge used right: seamlessly driving traffic and conversions through optimized social strategies. E. g. a three-day special offer promoted exclusively on IG stories, incorporating shopping links in the stories • Aligned Campaigns: Unified messaging across platforms ensured consistency and trust throughout the customer journey. • Launching limited edition lip-duo exclusively for the BF season ❌ What Flopped: • Social content missed the mark with offers being mentioned only in captions. → Don’t be afraid to incorporate clear promotional language in your creatives during such communication-busy times. Your audience is hungry for special deals and will be grateful if you make it easy for them to find your deals. • Lacking transparency on sale end day → Tick all the boxes for key information such as sale dates, offers details, limited or sitewide, T&C, etc. The more transparent you communicate - the better. Score: 8/10 ⬇️Swipe into images for the visual inspo and key takeaways of this battle. Follow The Bears Berlin to get the wildest marketing updates 🐻
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