Submit a ticket : GRAMMY Customer Service

Submit a ticket

Requester Email

Please select an organization:

<div class="control-group ticket_section">
                     <label class=" required control-label cf_guest_segement_1442498-label " for="helpdesk_ticket_cf_guest_segement_1442498">Please select a guest type:</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_guest_segement_1442498]" id="helpdesk_ticket_custom_field_cf_guest_segement_1442498"><option value="">...</option>
<option data-id="63000409927" value="Member">Member</option>
<option data-id="63000409939" value="GRAMMY U Member">GRAMMY U Member</option>
<option data-id="63000409928" value="Nominee">Nominee</option>
<option data-id="63000409929" value="Academy Elected Leader">Academy Elected Leader</option>
<option data-id="63000409930" value="Academy Guest">Academy Guest</option>
<option data-id="63000409931" value="Academy Staff">Academy Staff</option>
<option data-id="63000412808" value="Record Label">Record Label</option>
<option data-id="63000412809" value="Media Company">Media Company</option>
<option data-id="63000412810" value="Recording Studio">Recording Studio</option>
<option data-id="63000409935" value="Publicist">Publicist</option>
<option data-id="63000409936" value="Media">Media</option>
<option data-id="63000409932" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_department_1442498-label " for="helpdesk_ticket_cf_department_1442498">Please select a department:</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_department_1442498_63000409933" name="helpdesk_ticket[custom_field][cf_department_1442498]"><option value="">...</option>
<option value="Membership">Membership</option>
<option value="GRAMMY U">GRAMMY U</option>
<option value="GRAMMY Ticketing">GRAMMY Ticketing</option>
<option value="Awards">Awards</option>
<option value="Communications">Communications</option>
<option value="Sales/Partnerships">Sales/Partnerships</option>
<option value="Copyright Infringement">Copyright Infringement</option>
<option value="General Inquiry">General Inquiry</option>
<option value="App Support">App Support</option></select><div class="level_2"><label class="required">Please select an inquiry type:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_event583404_1442498_63000409933" name="helpdesk_ticket[custom_field][cf_event583404_1442498]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Please select an event:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_inquiry_type267649_1442498_63000409933" name="helpdesk_ticket[custom_field][cf_inquiry_type267649_1442498]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_department_1442498_63000409933').nested_select_tag({"data_tree":[["Membership","Membership",[["Application Information","Application Information",[]],["Chapter Information","Chapter Information",[]],["Member Portal Login Issues","Member Portal Login Issues",[]],["Payment Issues","Payment Issues",[]],["Voter Support","Voter Support",[]],["For Your Consideration (FYC)","For Your Consideration (FYC)",[]],["Voicemail","Voicemail",[]],["Other","Other",[]]]],["GRAMMY U","GRAMMY U",[["Student Application Information","Student Application Information",[]],["Non-Student Application Information","Non-Student Application Information",[]],["General Information","General Information",[]],["Chapter Information","Chapter Information",[]],["Other","Other",[]]]],["GRAMMY Ticketing","GRAMMY Ticketing",[["ADA Seating","ADA Seating",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Event Information","Event Information",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Order Form Inquiry","Order Form Inquiry",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Additional Orders","Additional Orders",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Cancellations & Refunds","Cancellations & Refunds",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Vivenu Support","Vivenu Support",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["AXS Support","AXS Support",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["General Inquiry","General Inquiry"]]],["General Inquiry","General Inquiry",[]],["Internal Ticket Requests","Internal Ticket Requests",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Media Company Requests","Media Company Requests",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]],["Record Label Requests","Record Label Requests",[["GRAMMY Awards & Premiere Ceremony","GRAMMY Awards & Premiere Ceremony"],["GRAMMY Celebration","GRAMMY Celebration"],["Other","Other"]]]]],["Awards","Awards",[["Online Entry Process","Online Entry Process",[]],["General Inquiry","General Inquiry",[]]]],["Communications","Communications",[]],["Sales/Partnerships","Sales/Partnerships",[]],["Copyright Infringement","Copyright Infringement",[]],["General Inquiry","General Inquiry",[]],["App Support","App Support",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"63000409933","subcategory_id":"helpdesk_ticket_custom_field_cf_event583404_1442498_63000409933","item_id":"helpdesk_ticket_custom_field_cf_inquiry_type267649_1442498_63000409933"});
//]]>
</script>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_lra_guest_segment_1442498-label " for="helpdesk_ticket_cf_lra_guest_segment_1442498">Please select a guest type:</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_lra_guest_segment_1442498]" id="helpdesk_ticket_custom_field_cf_lra_guest_segment_1442498"><option value="">...</option>
<option data-id="63000409954" value="Member">Member</option>
<option data-id="63000409955" value="Nominee">Nominee</option>
<option data-id="63000409956" value="Academy Elected Leader">Academy Elected Leader</option>
<option data-id="63000409957" value="Academy Guest">Academy Guest</option>
<option data-id="63000409958" value="Academy Staff">Academy Staff</option>
<option data-id="63000409959" value="Publicist">Publicist</option>
<option data-id="63000409960" value="Media">Media</option>
<option data-id="63000411295" value="Record Label">Record Label</option>
<option data-id="63000412811" value="Media Comapny">Media Comapny</option>
<option data-id="63000412812" value="Recording Studio">Recording Studio</option>
<option data-id="63000409961" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_department389587_1442498-label " for="helpdesk_ticket_cf_department389587_1442498">Please select a department:</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_department389587_1442498_63000409934" name="helpdesk_ticket[custom_field][cf_department389587_1442498]"><option value="">...</option>
<option value="Latin GRAMMY Ticketing">Latin GRAMMY Ticketing</option>
<option value="Membership">Membership</option>
<option value="Awards">Awards</option>
<option value="Latin GRAMMY Cultural Foundation">Latin GRAMMY Cultural Foundation</option>
<option value="Communications">Communications</option>
<option value="Partnerships">Partnerships</option>
<option value="General Inquiry">General Inquiry</option></select><div class="level_2"><label class="required">Please select and inquiry type:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_inquiry_1442498_63000409934" name="helpdesk_ticket[custom_field][cf_inquiry_1442498]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Please select an event:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_event20500_1442498_63000409934" name="helpdesk_ticket[custom_field][cf_event20500_1442498]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_department389587_1442498_63000409934').nested_select_tag({"data_tree":[["Latin GRAMMY Ticketing","Latin GRAMMY Ticketing",[["ADA Seating","ADA Seating",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Special Awards Presentation","Special Awards Presentation"],["Leading Ladies","Leading Ladies"],["Nominee Reception","Nominee Reception"],["Best New Artist Showcase","Best New Artist Showcase"],["Other","Other"]]],["Event Information","Event Information",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Special Awards Presentation","Special Awards Presentation"],["Leading Ladies","Leading Ladies"],["Nominee Reception","Nominee Reception"],["Best New Artist Showcase","Best New Artist Showcase"],["Other","Other"]]],["Order Form Inquiry","Order Form Inquiry",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Other","Other"]]],["Additional Orders","Additional Orders",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Other","Other"]]],["Cancellations & Refunds","Cancellations & Refunds",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Other","Other"]]],["Vivenu Support","Vivenu Support",[["Latin GRAMMY Awards & Premiere Ceremony","Latin GRAMMY Awards & Premiere Ceremony"],["Latin Person of the Year","Latin Person of the Year"],["Other","Other"]]],["General Inquiry","General Inquiry",[]]]],["Membership","Membership",[["Application Information","Application Information",[]],["Member Portal Login Issues","Member Portal Login Issues",[]],["Payment Issues","Payment Issues",[]],["Other","Other",[]]]],["Awards","Awards",[["Online Entry Process","Online Entry Process",[]],["Nominee Information","Nominee Information",[]],["Media Registration","Media Registration",[]],["LRA Certificates","LRA Certificates",[]],["General Inquiry","General Inquiry",[]]]],["Latin GRAMMY Cultural Foundation","Latin GRAMMY Cultural Foundation",[["General Inquiry","General Inquiry",[]]]],["Communications","Communications",[["General Inquiry","General Inquiry",[]]]],["Partnerships","Partnerships",[["General Inquiry","General Inquiry",[]]]],["General Inquiry","General Inquiry",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"63000409934","subcategory_id":"helpdesk_ticket_custom_field_cf_inquiry_1442498_63000409934","item_id":"helpdesk_ticket_custom_field_cf_event20500_1442498_63000409934"});
//]]>
</script>
            </div> 
                  </div>

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