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TintinSkilled Expert

API and Webhooks

Freshdesk Fields

Hi, What is the limit of fields in freshdesk? thank you

4 minutes ago

TintinSkilled Expert

API and Webhooks

Freshdesk Integration

Hi, How to integrate other ticketing tools in freshdesk?Example: Service now, etc., Thank you,

14 minutes ago

AutomatedDuckApprentice

Automations

HTML with Custom Objects

When I import a CSV and map the fields, it imports correctly, but one of the fields has HTML tags in it to be used by a workflow. The HTML is stripped out after the import is finished. Is there a different way to format my CSV to preserve the HTML formatting as literal text? Should I URL encode the text and then run a liquid filter in the Expression Builder node?

1 hour ago

lfirthApprentice

Messaging Channels

How do I hide the freshchat widget on certain pages of my website?

This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined

17506

2 hours ago

SchoolkitApprentice

Contacts & Companies

Is it safe to delete all of the "@freshdesk" and "@freshworks" contacts in my Freshdesk contact list?

Ever since I’ve used Freshdesk, there are about 20 contacts with “@freshworks” or “@freshdesk” email addresses. They were simply there when I was onboarded. They clutter up my contact list. Is it OK to delete them? When I go to delete them, I get a pop-up message saying “When you delete a contact, all future communication from this contact will be marked as spam. Are you sure you want to proceed?”I just want to make sure I don’t miss an important message from one of them from a support perspective. Also, if I do delete a contact, say by accident, how do I stop them from being treated as spam? Do I just need to set them up again?Thanks in advance for any direction.Dave

3 hours ago

anupama.phalCommunity Manager

Freshservice Release Notes - Oct 2024Release Notes

Important update: The release of Jira SaaS Integration has changed and will now be available on November 15th, 2024.Note: All the features/enhancements below will be available on Starter and Growth plans on October 15th, 2024 & on Pro and Enterprise plans on October 28th, 2024.Product version: 2024.R10L.01New Features and Enhancements Enhanced Freddy Copilot Reporting Intent-based Reply Suggestions Consumption of day passes and usage history Requester and Agent data export access controls Restrict API key access for agents Export reports with real-time filters in Analytics Set custom incident/major incident values in alert workflows Minimize situational noise with alert suppression Modify on-call email notifications Modify incident end time when resolving a Status page Incident Jira SaaS Integration Upgraded .NET for Linux and Mac agents Unique URLs for Project Reports Curated Report on Project Agile Metrics Integrate Freshservice with your Mobile app New HCM C

985622

4 hours ago

anupama.phalCommunity Manager

Freshservice Release Notes - Nov 2024Release Notes

Note: All the features/enhancements below will be available on Starter and Growth plans on Nov 14th, 2024 & on Pro and Enterprise plans on Nov 27th, 2024.Product version: 2024.R11L.01New Features and Enhancements Advanced ITAM (powered by Device42) Enhancements Discovery Agent and Probe Daily Audit File Attachments for Service Request Items Audit Log Support Enhanced Governance for Ticket Exports Enhanced Filtering Capabilities in Change List API Improved Dark Mode Experience Improvements to Self-Service Portal Field Groups in user fields Important updates Bug Fixes New Features and EnhancementsAdvanced ITAM (powered by Device42) EnhancementsCategory: IT Asset ManagementWe’re thrilled to announce a series of powerful enhancements to Freshservice’s Advanced ITAM integration(powered by Device42).Discovery Hub: Unified Access to Comprehensive Discovery ToolsThe Discovery Hub enables users to access a full suite of discovery tools under a single roof.Key Capabilities:Unified D

582517

10 hours ago

pradipta.chandraCommunity Manager

How do I....?

Freshsales Filtered Search API Command - SpotlightTutorial

Hi everyone. APIs are the backbone of modern applications, enabling seamless communication between systems and services. While basic commands offer powerful capabilities, diving into detailed API commands can unlock even more potential for the integrations you might need to make your daily work much more efficient. I believe you are already aware of our publicly available API document: https://developers.freshworks.com/crm/api/#introduction In this article, we will explore a selected list of API commands and delve deeper into the additional features that could be beneficial, in simplifying tasks and improving integrations to overcome intricate obstacles efficiently. Whether you are a developer or embarking on your API learning journey afresh, this compilation of commands offers resources to broaden your horizons and achieve more effective outcomes, for your audience. Filtering Contacts [https://developers.freshworks.com/crm/api/#list_all_contacts]If you would like to filter records bas

170

11 hours ago

shs_tim.hobsonSkilled Expert

Ticket & Workflow Management

Source field showing a a number in emails

We have “SOURCE” shown in our notification emails to agents for FYI purposes but the SOURCE field is showing as a number rather than the text as shown below. Is there a way to get SOURCE to show EMAIL instead of 1 as 1 equals EMAIL?

6414

13 hours ago

Kamakshi VCommunity Manager

Freshworks AI Summit

Welcome to the Freshworks AI Summit Group

Thank you for joining our AI group! This forum is your go-to space to explore all things AI—ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You’ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into Freddy AI Agent—a powerful catalyst for transforming both customer and employee experiences.Icebreaker:Let’s get to know each other better! Please share your thoughts using the following format:Name & What you do : Favorite part of the AI Summit: (What did you enjoy most about the event?) Feature of Freddy AI Agent you’re most excited about: (Which feature caught your attention?) One thing you’re hoping to learn or explore more about in this group: (Any specific questions or areas of interest?)Looking forward to hearing your thoughts and kicking off some great conversations around AI!

TintinSkilled Expert

Hi, What is the limit of fields in freshdesk? thank you

4 minutes ago

TintinSkilled Expert

API and Webhooks

Freshdesk Integration

Hi, How to integrate other ticketing tools in freshdesk?Example: Service now, etc., Thank you,

14 minutes ago

AutomatedDuckApprentice

Automations

HTML with Custom Objects

1 hour ago

SchoolkitApprentice

Contacts & Companies

Is it safe to delete all of the "@freshdesk" and "@freshworks" contacts in my Freshdesk contact list?

3 hours ago

shs_tim.hobsonSkilled Expert

Ticket & Workflow Management

Source field showing a a number in emails

6414

13 hours ago

laganisContributor

Portal/Knowledge Base

Do you find the text background colors inadequate?

Hello to everybody,since the last upgrade of FreshService and FreshDesk I’m wondering if there is anybody besides me who finds the predefined text background colors inadequate. I’m refering to the WYSIWYG editorThe palette of colors is too vivid and contrast. There are no light colors.These colors might be good for the text color but are quite restrictive for the text backround. Now the users are forced to change the text color to white if they want to apply a background color and make the text readable.See the picture below to get an idea of what I mean?Does anybody know if there is a plan to enhance that or even switch it back to the previous version?Kind regards

666

1 day ago

andersreveApprentice

Analytics, Reports & Dashboards

Creating a Rolling Ticket Volume Report in Freshdesk Analytics

Hi Freshdesk Community,I’m looking for some help creating a report that provides insights into the aggregated ticket volume over the last time period. Specifically, I want to create a line chart that shows:The data aggregated number of created tickets for the past 30 days, rolling backward from that given date in the time period selected.It would mean I can select as an example Tickets created last 30 days, and then select By week and Last Quarter, and I would get a line chart where the data point is the start of every week over the last Quarter, and the aggregated number of created tickets over the last 30 days from everyone of these dates. Does anyone know how I can achieve this?Any tips or guidance on how to set up this type of visual in Freshdesk’s analytics or reports would be greatly appreciated!Thanks in advance for your help!

172

1 day ago

DaveGahanApprentice

Ticket & Workflow Management

List Tasks in Reply to Service Request Ticket

HiOn some Service Request tickets we add a number of Tasks.Once the Tasks are created, I would like to send the requester a summary of all the tasks created in a reply in the ticket including details of task such as task number, assigned to etc.Can this be done using a Canned Response or a Scenario Automation?I would like to send the requester a summary of all tasks created rather than a message for each one.Thanks

300

2 days ago

dobsonlApprentice

Portal/Knowledge Base

Display known problems

Does anyone know of a way to allow our users to see any known problems that are open within our system as a read only view within the portal. Thinking sort of embedding a page that has just the basic information such as subject & Symptoms

Satoko BApprentice

Hi All, I would like to get a data for the tickets, that had not been response or no action taken since last response from agents. e.g. Created on last week(Or month), and no response is sent from agents over x days. How Can I get such number?

2 days ago

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