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During testing of DocuSign in our Workday Sandbox environment, I’ve encountered a few issues I need help with:

  1. Email Notifications: Emails are being sent to my Outlook when both the hiring manager and candidate are viewing or signing the offer letter, which works as expected.

  2. Candidate Portal Issue: However, after the candidate signs and submits the offer letter, the completed application does not appear in the Candidate Portal.

  3. Profile Status Issue: Even after the offer letter is signed and submitted, the candidate profile in the sandbox still shows the status as "Awaiting Candidate Signature."

I suspect this may be related to the fact that I used a DocuSign developer account to authenticate with the Workday Sandbox environment. I opted for the developer account to avoid impacting the production environment during testing, but I’m unsure if that’s causing these issues.

Is there a known issue when using a DocuSign developer account in the Sandbox? How can we ensure the sandbox environment behaves as the live system would, especially regarding candidate profile updates and the Candidate Portal?

Any guidance would be greatly appreciated!

To summarize what would be the best practice to set up DocuSign integration in non prod workday tenants? 

Hi ​@Kalyan Teja,

Thank you for reaching out to the Docusign Community.  

Our Demo environment mirrors the Production app in its totality. Based on your description of the issue it seems like Workday is not reflecting the eSignature envelope status changes as expected. Taking into consideration that the envelope completion workflow in eSignature is being executed without issues, the root cause of the problem must be related to Workday’s integration. Due to this reason, Workday Support will be in the best position to help correct the issue.

If after going to Workday Support you still need assistance from our end, please confirm with them what specifically in your Docusign configuration is preventing them from writing back data to their application and we will gladly look into the situation as soon as possible. 

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

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