Customer Service Associate

SUMMARY: This position supports the Customer Service Supervisor in meeting team quality and delivery metrics.
DUTIES AND RESPONSIBILITIES: Customer Orders Prepares quotes and enters orders for customers ensuring accuracy of data entry Informs customers of available products, quotes prices and credit terms Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc.
, with authority to settle minor complaints Sales Works with outsides sales representatives to build and maintain customer relationships and track account activities Clerical Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
Enters new customer data and account information for current customers into database Shares specialized estimating, pricing and accounting knowledge with others.
Assures pricing data base stays current in correct margin.
Assures customer data base stays current.
Assures sales codes are correct and flow across all VPC databases Performs other related duties as assigned by management.
QUALIFICATIONS: Bachelor degree in Accounting or Business At least three years of experience in a customer service Must be proficient in Excel and other Microsoft Office products, MAPICS, and ACT.