*Operations Specialist*
*Location:* Des Plaines, IL
We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine).
We have 40 years of experience in delighting customers by making home improvement projects simple.
*Feldco is honored to have been named a top workplace in 2023 by the Chicago Tribune making us an 10 time award winner!*
*Hours:*
* This is an On-Site (Non-remote) position
* 8:00am to 5:00pm; One hour provided for lunch
* Monday Through Friday
* Saturdays are required once per month
* Employees working Saturday receive an alternate day off during week of Saturday shift
*Position Responsibilities:*
* Calling clients to schedule service, measurement and installation appointments.
* Resolve product or service concerns by clarifying customer’s issues.
* Open and maintain customer accounts and update I.
T.
system.
* Contribute to team results by working closely with field staff and other departments.
* Receive, assemble, file, and organize job packets.
* Complete necessary paperwork and data entry to process purchasing.
* Process on-order and completion payments for services and contracts.
* Notify Installation Companies of daily work and customer expectations.
* Answer phones to assist customers when they call.
*Position Requirements:*
* One year of customer service experience.
* Problem solving capabilities.
* Excellent communication skills.
* Ability to multitask.
* Must be a team player.
* Must pass background check and drug screen.
*Preferred Skill Set*
* Entrepreneurial Spirit.
* Home improvement / construction industry experience, although not necessary.
*What can Feldco Offer You?*
*Leadership –* We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
*Growth* – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
*Advancement *– We have recently promoted many internal staff members to management positions, and offer external training.
*Security *– We operate profitability and are enhancing the benefits and care of our employees
*Professionalism* – We are investing heavily in quality improvements and establishing industry-best operations
*Teamwork* – We are focused on assisting each other and working together to take care of our customers
Job Type: Full-time
Pay: $17.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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