Malcolm Walker-Hendricks

Maximize Renewals and Minimize Churn with Effective Customer Success Strategies In partnership with OneEleven, PracticalCSM continues the miniseries designed to empower post-seed companies in Toronto. This installment dives into the pivotal roles of churn and renewals in tech startups. Renewals and Churn: Two Sides of the Same Coin Having a Customer Success Manager (CSM) can be your best strategy against lost revenue. By maximizing the value that customers get from your products, CSMs play a crucial role in encouraging renewals and reducing churn. Is it Time for a CS Department? Before jumping in, evaluate if your tech startup truly needs a CS department and whether it's the right time to set it up. For many, especially in complex service sectors, the answer is a resounding yes. 📥 Download our free PDF to discover more about how effective customer success management can significantly impact your startup's growth and customer retention. https://lnkd.in/d2HfYFJF #CustomerSuccess #TechStartups

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🔥 Curious about the secrets behind scaling a portfolio like a pro? In the latest episode of RevLabs, David Veirs, Solutions Consultant at PriceLabs, reveals how he went from managing six properties to mastering data-driven revenue management across multiple markets! 📈🏘️ 🎙️ Hosted by Thibault Masson, this episode is a goldmine for anyone looking to uncover hidden market opportunities and optimize performance across the board. ⚡💡 Ready to dive in? This one's packed with insights you can act on today. Don’t miss out! 🎧 Listen now - https://lnkd.in/g2NwX_sR #RevLabs #PodCast #Portfolio #RevenueSolution #RevenueManagement #PriceLabsforEveryone

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A word from Nicole Ward about her upcoming discussion at Sales Enablement Summit Toronto (November 20 & 21). More info below. 👇 ✍️ https://lnkd.in/e2SyWv_d 🔥🗣️ Fireside chat: Building a high-impact enablement function from scratch 🧐 Learn how to establish your charter or key program pillars and how to gain and maintain executive buy-in and stakeholder alignment by demonstrating how you’ll impact their KPIs and make a tangible impact as a team. #salesenablementtoronto

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This week we want to bring the spotlight to some cool companies that are hiring for CS roles— most of them from our extended network of clients/past clients and partners! — Watershed — Confluent — BuildOps — Zendesk — OpenAI — TELUS — Gong — Postscript — Podium — Bloomreach — G2 — Paddle — 6sense — Tines If you know someone looking for a new opportunity 👉🏻 Tag them Feel free to comment if you're hiring too! #hiringnow #jobalert #recruiting #tech #networking #saas #revops #cs #customersuccess #hiring #jobpostings

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PricingSaaS Releases 2024 Q1 B2B SaaS Pricing Benchmarks — PRBuzz.co — Comprehensive #Report #Highlights #Key Pricing #Trends and Strategies for SaaS Companies in the First Quarter of 2024 TORONTO , #June #18 #2024 PricingSaaS, a leading provider of #B2B SaaS pricing #research #today announced the #release of its 2024 Q1 B2B SaaS Pricing Benchmarks. This comprehensive report #offers #detailed insights into the #latest pricing trends, strategies, and benchmarks for SaaS companies, providing invaluable #information for #businesses #looking to optimize their pricing models. The report reveals several key trends: "We are #excited to #share the 2024 Q1 B2B SaaS Pricing Benchmarks with the #industry #said #John Kotowski, Co-founder #Amp #CEO at PricingSaaS. "This report underscores the #dynamic nature of SaaS pricing and offers actionable insights that can help companies enhance their monetization strategies." Key Findings AI Pricing Models: Usage-Based Pricing: Notable Changes in Q1: Industry Context The report's findings highlight significant shifts in the SaaS industry, influenced by factors such as market saturation, evolving customer expectations, and technological advancements. By analyzing these trends, SaaS companies can better understand how to adjust their pricing strategies to remain competitive. Sponsors and Sponsorship Opportunities We would like to extend our gratitude to our sponsors, Pricing IO and Orb, whose support made this report possible. Pricing IO provides B2B SaaS pricing consulting services, while Orb offers usage-based billing software. If you are interested in sponsoring our future reports or other initiatives, please contact our sales team at [[email protected]]. Sponsorship opportunities are available for companies looking to gain exposure in the B2B SaaS community. More Info For access to the full 2024 Q1 B2B SaaS Pricing Benchmarks report, please visit PricingSaaS or find us on Product Hunt. About PricingSaaS PricingSaaS is dedicated to helping B2B SaaS companies optimize their product monetization strategies. With a focus on data-driven insights and innovative solutions, PricingSaaS empowers businesses to achieve sustainable growth and success.

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Meet the Founder: Brannon Santos, Co-Founder & CEO of Peel 🚀 Brannon Santos is taking his 12+ years of B2B Enterprise SaaS experience and transforming how businesses connect with their prospects and customers. As the driving force behind Peel, Brannon is creating a fresh, AI-powered approach to buyer engagement — one that cuts through the noise and leads to meaningful conversations 💬 Before launching Peel, Brannon was the VP of Sales at Centercode, where he built and scaled sales teams, driving millions in pipeline and doubling conversion rates. Now, as a founder, he's tackling one of the biggest challenges in the sales world: the decline in buyer engagement 📉 With Peel, Brannon and his team are changing the game, giving buyers the freedom to explore and engage on their own terms, without the pressure of early-stage sales calls. This revolutionary approach is already making waves, and with Peel's recent oversubscribed pre-seed round and participation in Techstars, the future looks bright. Brannon’s journey into entrepreneurship is fueled by a passion for innovation and a drive to transform the way businesses engage. As he says, sometimes you just "need to start a damn company" — and that’s exactly what he’s done. We’re excited to see what’s next for Brannon and Peel 🙌 #HatchetVentures #PeelAI #Startup #StartupSuccess #MeetTheFounder

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The Revuze team is heading to Toronto for the Digital Customer Experience Summit! Catch our own Max Willard as they dive into how consumer insights from customer feedback are transforming global brands. Swing by our booth to discover the power of data from verified buyers and snag some cool swag! What insights are you hoping to gain from the summit? Let us know: https://hubs.la/Q02W9cwj0 #DigitalCustomerSummit #ConsumerInsights

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What does it take to stay ahead in the fast-paced world of vacation rentals? 🤔 Catch the latest episode of RevLabs by PriceLabs and join host Thibault Masson as he sits down with Amber Prickett, PriceLabs Solutions Consultant, and seasoned revenue management expert. 💼👩‍💻 Key takeaways: 👀 The importance of understanding KPIs and being flexible with goals to adapt to market changes 🏆 How data-driven decision-making can boost success in the rental industry Whether you’re a property manager or a revenue manager, Amber’s experiences and tips offer valuable lessons for navigating the dynamic vacation rental industry. 💡 Watch now: https://lnkd.in/gt6va5gZ 🔗 #RevLabsbyPriceLabs #VacationRental #ShortTermRental #DynamicPricing #PropertyManager #RevenueManager #PriceLabsforEveryone

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👩🏻‍💻 Cool webinar alert! 👩🏻‍💻 Are you juggling too many MarTech tools, feeling pressured to reduce spending, or just overwhelmed by your tech stack? You're not alone! Join Scott Brinker of chiefmartec.com and Jean-Claude Pitcho from the QNTM Group for an insightful chat about making MarTech simpler and more effective 🚀 They’ll introduce a new concept that redefines how MarTech tools can fit together more seamlessly. Don’t miss out 📅 Save your spot for November 26th and discover practical ways to simplify your tools, cut costs, and drive growth without compromising on what your business truly needs! ➡️ https://lnkd.in/dxFiVzzm

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Thought provoking insights from our Director of Strategy, Jennifer Karlson, on Domaine's approach to building personalized shopping experiences on Shopify in today's age of less reliable third-party cookies, privacy regulations, and tools like ad blockers. In this video, Jen shares four of the strategies we use at Domaine, including: 1. Encourage customers to login to increase access to first-party data 2. Monitor user behavioral cues to inform personalized recommendations and dynamic content 3. Use UTM-parameters to improve onsite experience 4. Ensure accurate tracking is set-up with GA4 Learn more in the video below, or check out these related videos from Shopify: [Downloadable Guide 📘] Why First-Party Data is the Future:  https://lnkd.in/gKNtNBSY [Video Series 📹 ] Seeing Around Corners with Eduardo Frias, Shopify's CTO:  https://lnkd.in/gbQGHwza

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🎙️ Happy International Podcast Day! Today, we're celebrating by sharing an episode of Steal the Show, featuring trend expert Rohit Bhargava. 🎧 Tune in to learn: - How to think differently and uncover non-obvious trends in your industry - Why making predictions is more about the present than the future - The power of naming your ideas to make them unforgettable - How to stand out on stage by reading the room and responding in real time This episode is packed with insights that will help you elevate your speaking, storytelling, and trend-spotting skills. Listen to this episode using the link in the comments and explore more on HEROIC | Insights. #InternationalPodcastDay #StealTheShow #HEROICInsights #Podcasts #SpeakerPodcasts #SpeakerTips

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Interested in learning how Salesforce helps CIBC blend data, automation, and insights to create “Category of 1” personalized engagements at scale? Watch this #CNX24 session.

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🎙️ New Episode Alert: Mastering CS - Candid Leader Insights 🎙️ In our latest episode, we're thrilled to have Alexandre Kinapenne, Head of Customer Success at Nodalview, join our very own Irina Cismas, Head of Marketing at Custify, for an in-depth conversation on Customer Success! Tune in to hear Alexandre share his incredible journey in CS, the challenges he overcame, and the strategies that have helped him and his team thrive. Key Takeaways: 🚀The importance of having a growth mindset in leadership. 🔧 Structuring a high-impact CS team that balances reactive and proactive efforts. 📊 Leveraging data and automation to monitor customer health and drive success. 🤝 Overcoming challenges with a customer-centric approach that delivers value. This episode is packed with actionable insights for CSMs and leaders alike—don't miss it! 💡

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Today’s the day! 🎉 Let’s Grow Canada kicks off, and we’re ready to dive in! Join ClientTether’s CEO, Dave Hansen, as he shares “5 Best Practices of FranDev Teams that Crush It!” Expect powerful insights from real success stories—like how franchise teams are closing record numbers of territories and scaling smart without extra spend. Swing by his session for strategies to fuel your growth, or connect with us to learn how ClientTether can support your franchise development. Let’s make today a game-changer!

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📣 Want to have the systems in place to make data-backed decisions that benefit the future of your business? Check out our partner Tenzo - Restaurant PerformanceOps below ⤵️ #hospitality #software #lightspeed

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Ready to transform the way you work? Meet Pierre Becher! 🌟 As a ClickUp Verified Consultant, he's ready to jump in and help optimize your productivity. 🦾 Pierre specializes in automations and integrations with other platforms! Here's what you can expect: ✅ Customized ClickUp setups tailored to your business needs ✅ In-depth training sessions for you and your team ✅ Ongoing support to ensure you're getting the most out of ClickUp Connect with him today and revolutionize the way you work! Link in comments below. 🔗 #consulting #projectmanagement #businessgrowth

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