Kevin Kieller

Kevin Kieller

Greater Toronto Area, Canada
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Kevin is a globally recognized Unified Communications, Collaboration and technology…

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Experience

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    Toronto, Ontario, Canada

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    Toronto, Canada Area

Publications

  • How to Get People Back in the Office? Ask Them What It Takes.

    No Jitter

    Over the past five years, management concerns around remote and hybrid work have changed.

    Understanding how and why this change has occurred may help managers better define the optimal work model for their organizations. In turn, this work model will drive key requirements for your communications and collaboration solutions.

    Other authors
    See publication

  • Price and Capabilities of Microsoft 365 Both Increase

    NoJitter / Enterprise Connect

    Microsoft announces first substantive pricing increase in a decade referencing 1,400 new features and 24 new apps.

    See publication

  • SIP Trunking and the Enterprise SBC - What is the real ROI?

    EnableUC

    The return on investment (ROI) from SIP and SBCs is not where you think. Learn where it is and how to capture it for your organization.

    See publication

  • How Mr. Telco stole UC (a UC version of the Grinch)

    No Jitter

    A Holiday Unified Communications Story (with apologies to Dr. Seuss)
    ----------------------------------------------------------------------------------------------
    Every Worker
    Down in Work-ville
    Liked UC a lot.
    But Mr. Telco
    Who had a corner office in the telco tower
    Did NOT ...

    See publication

  • Busines to Business UC Collaboration

    UCStrategies.com

    "Business to Business UC Collaboration" may be a better understood term than "federation". In discussion withNextPlanes CEO, I discuss connecting disparate UC systems and the advantages of federating like-to-like UC platforms through a bridging service.

    See publication

  • Living with Lync: The Lync Community

    No Jitter

    Community enables effective collaboration. A community gives you a mechanism to reach out when you need help or have a question. The Lync community is strong, proud and seems to be rapidly growing.

    See publication

  • Making Money with Lync - Part 2

    UC Strategies

    In this second part of the series, I explain three ways resellers, systems integrators and consultants can make money from Microsoft Lync: managed services, hosted services, complementary products.

    See publication

  • Making Money with Lync – Part 1

    UC Strategies

    While you may not make money through Lync licensing, at the UC Summit I outlined how VARs, SIs, resellers and consultants can make money implementing Lync solutions by focusing on one or more of six areas. This article provides details on the first three: Hardware sales, architecture and design consulting, implementation services (PS).

    See publication

  • Goldilocks Rocks

    No Jitter

    Once you get a project "just right," you have to know how to present it to the C-level. In this article I explore how to evaluate, decide and present your recommendations related to a unified communications and collaboration solution.

    If we could all choose the "just right" solution as expediently as Goldilocks, we would drastically increase our personal success and the success of our organizations. That is why she rocks.

    See publication

  • Living with Lync: Lessons Learned

    No Jitter

    At this year's Enterprise Connect I led the "Living with Lync" session. We assembled an excellent panel of experts who brought lots of experience in living with, and "thriving with", Microsoft Lync. Whether you attended the session or not, examining some of the great lessons from the expert panel is worthwhile for those contemplating the move to Microsoft Lync.

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  • Moving Voice and the Network to Software

    No Jitter

    From a competitive perspective, Microsoft enabling Lync as an application that supports the SDN movement potentially represents an attempted "one-two punch" directed at Cisco. First Microsoft works to disrupt voice by making "voice" a feature of its UC Lync software platform, and then Microsoft works to accelerate Software Defined Networks, further commoditizing the network hardware that generates substantial revenue for Cisco. Of course, it is far too earlier to understand if this type of…

    From a competitive perspective, Microsoft enabling Lync as an application that supports the SDN movement potentially represents an attempted "one-two punch" directed at Cisco. First Microsoft works to disrupt voice by making "voice" a feature of its UC Lync software platform, and then Microsoft works to accelerate Software Defined Networks, further commoditizing the network hardware that generates substantial revenue for Cisco. Of course, it is far too earlier to understand if this type of demonstration poses any threat to Cisco or other traditional network hardware providers; however, it is certainly interesting to see the areas into which Microsoft is willing to expand and extend its Lync platform.

    See publication

  • Cisco versus Microsoft: The Battle Intensifies

    No Jitter

    Cisco fires a broadside at Microsoft over collaboration as the Lync conference opens. The battle lines may be drawn; however I see the increased competition bringing more innovation and information to customers. For customers this is a war they cannot lose.

    See publication

  • What People Want in Collaboration

    UC Strategies

    A fascinating look at the Cisco versus Microsoft Lync battle related to unified communications and collaborations. Facts, fiction, myths and marketing. Results from a survey of 3,200 IT leaders in nine countries are interpreted very differently depending on what product you wish to promote.

    See publication

  • Resistance is Futile

    UC Strategies

    Suggestions on how to improve user adoption for new UC technology solutions. With any UC solution, planning for and managing change and the resistance to change is key. Change management is both important and difficult. Whatever approach you adopt, there will be no “short cut” or “magic bullet”.

    See publication

  • Does Video Encourage Participation?

    No Jitter

    In today's world of ADHD-type behavior, perhaps video can help "encourage" better meetings.

    Collaboration is working together to achieve a goal. It is a recursive process where two or more people or organizations work together to realize shared goals. Increasingly, I believe that adding video, even "stuttery", low resolution video, can increase the "depth" of engagement when meeting participants are dispersed.

    See publication

  • Do You Hear What I Hear?

    No Jitter

    Hearing properly and the quality of audio are very important for successful unified communications (UC) implementations, especially when deploying softphones, PC applications, or tablets. Based on real world experience, this article presents five key suggestions to implement in order to provide the best audio experience for UC solution.

    See publication

  • Voice is Not the Path to UC

    UC Strategies

    The path through the “UC woods” can be twisty and dark however there are significant benefits to making the journey successfully. To get to your specific UC end goal, often you cannot simply continue going in a straight line with your current voice vendor.

    See publication

  • Skype and Lync Finally Connect

    No Jitter

    Skype integration in Lync 2013 opens up IM, presence, and voice conversations to another 200 million-300 million active Skype users. This also likely opens federation with the 750 million active Facebook users who already can place audio and video calls to Skype users. With Skype federation, Microsoft serves up a communication "garden" (walled or not) that services over a billion people.

    See publication

  • Is WebRTC Really the Cat's Pajamas?

    No Jitter

    WebRTC may turn out (in several years) to provide some new and imaginative communication capabilities. But I doubt it. A reality check on an emerging API/codec "layer" for browsers.

    See publication

  • Are We Raising Only Content Consumers?

    No Jitter

    With their heavy use of tablets and smartphones, are younger users training themselves for more passive roles in communications?

    See publication

  • New Office Brings New Opportunities

    UC Strategies

    Microsoft's latest version of its Office suite ushers in significant communication and collaboration improvements that provide great new revenue opportunities for consultants, resellers and systems integrators.

    See publication

  • The Microsoft Federation Continues

    No Jitter

    Office 2013 extends the Lync federation model to include IM/communications clients including Skype, as well as improving integration with the other Office applications.

    See publication

  • Measuring the Success of UC

    Internet Telephony Magazine

    It is often said “be careful what you measure” because conventional wisdom dictates you may spur behavior changes that cause improvement in your measured metrics, perhaps to the detriment of the overall business. However, given the complex trade-offs required to select a particular UC solution, I would suggest that you must define, document and prioritize project objectives if you want to prove your UC project has been successful.

    See publication

  • Moving to Office 365 (Part 2): Moving Voicemail into the Cloud

    NoJitter

    While not a trivial process, setting up voicemail in the cloud using Microsoft's Exchange UM Online is certainly possible and very worthwhile.

    Other authors
    See publication

  • Moving to Office 365

    NoJitter

    Outlines our experience moving from BPOS to Office365 all while leveraging on premise Lync Server.

    Other authors
    See publication

  • The Goldilocks Approach: 7 Steps to Get to "Just Right"

    No Jitter

    20+ years of experience evaluating and determing best technology solution distilled into 3,700 words.

    See publication

Projects

  • Trivia Engine for Teams

    Trivia Engine is a cloud-based knowledge reinforcement tool that uses an engaging, e-Learning "game show" format leveraging Microsoft Teams. Participants compete to answer the most questions correctly as quickly as possible for the best score. As they compete they learn while having fun, and Trivia Engine allows you to track their learning progress.

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  • 61 office Lync and Exchange UM Deployment

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    Project Leader for a 61 office, 9000 user (bilingual) deployment of Microsoft Lync and Exchange Unified Messaging (UM) as a complete replacement for 55 legacy PBXs and 30 legacy voice mail systems (Budget $3 million+). Responsible for planning, creating business case, and leading multi-disciplinary team consisting of communications, training, change management, support, architecture, network, telecom, implementation.

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