Jay Myers

Custom stacks can lead to two very real problems: depending on custom development and increased tech debt. Combined, your pace slows and ultimately, your trade-off is innovation and growth. That’s why Mejuri went from a fully custom stack to Shopify. Before Shopify, Mejuri was on an entirely custom stack: custom ecommerce, payments service, and middleware that was built to connect their custom ecommerce site to their point of sale system [POS]. This led to a ton of challenges. They were spending too much time building and maintaining 3rd party integrations to coordinate channels, data, and functionality between systems. With limited resources and team members, the trade-off of building custom features was they were not able to address their mounting technical debt. Addressing those issues in-house, slowed down their pace of innovation making them unable to deploy features as fast as they needed to. That’s the ‘invisible’ cost component with a custom stack. You spend an inordinate amount of time building custom features at the cost of innovation. Brands can avoid that with Shopify. Shopify is a natively unified ecommerce and POS system so everything just works together really really well. It doesn’t require middleware or integrations. Your customer, order, and product data flows to both channels from a single source of truth. It’s simpler and allows you to move faster. Hear about from Mejuri yourself. Rohit Nathany, the Chief Digital Officer sat down with us to talk about the pain points they faced on a custom stack. As Rohit says, what better way to simplify than to have a unified ecommerce and POS solution? See the full interview here: https://lnkd.in/eyCSdVgf

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Is Shopify's Stock a Buy After its Recent Earnings? Shares of the cloud-based commerce platform, Shopify, are trading higher this morning following the company’s upbeat earnings results. Their strong performance was driven by growth in subscription solutions revenue, which rose from $444 million to $563 million year over year, thanks to more merchants signing up and the increase in pricing on its subscription plans. The company also enjoyed more fees from a metric called "gross payment volume," which measures the total value of orders processed through the payment platform. The increase in revenue helped the company surpass its net income expectations, reflecting significant growth from the same quarter last year when they reported a loss of $1.3 billion. This quarter’s net income came in at $170 million, or 13 cents a share, beating the 8-cent estimates but declining from last quarter’s 26 cents. Nonetheless, Shopify investors found the earnings report to be a positive signal, largely because of the company’s rosy outlook. The company expects its next quarter to grow by about 20-25% from last year, which isn’t magnificent, but it is notable considering the uncertain economic environment. Overall Numbers: Looking at Shopify’s fundamentals as a whole, the company’s current valuation of $85 billion is particularly high compared to its annual revenue of $7.19 billion (2023). Although Shopify’s performance and its ability to beat expectations are impressive, the company needs to continue boosting revenue significantly in the years to come in order to justify its valuation; otherwise, a correction might be due. Net income will also remain a big focus for investors, especially for a technology-based company like Shopify. Technology companies are often forgiven for posting negative net income in the early years of their life, but Shopify is now a seasoned name that should bring more consistency to satisfy investors.

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🚀 Summer Editions just dropped and it’s another massive release from Shopify! Just in time for editions.dev tomorrow in Toronto. Shopify is rolling out fantastic new features that I’m excited to dive into. 1. Managed Markets (formerly Markets Pro) Duties included in prices, making international sales seamless. This simplifies cross-border transactions for our merchants, enhancing global reach and customer satisfaction. The last nail in the coffin for the managed markets vs Global-e debate! 2. Search and Discovery Enhanced search capabilities allowing merchants to efficiently manage large inventories. We built a store with 1 million SKUs using this feature, demonstrating its robustness. This reduces the need for third-party search solutions, lowering costs and improving site performance. 3. Hydrogen Builder A powerful tool for building customized storefronts while maintaining ease of use for business users. Hydrogen allows us to create highly tailored and powerful storefronts without compromising on user-friendliness. This is a game-changer for merchants looking to enhance their online presence. 4. Automatically Ship to Store & Pickup instore Automatic ship-to-store and store transfers. We are already integrated to import these transfers into WorkMate, our app, and with our API into your ERP or accounting software. This unlocks in-store fulfillment for our merchants some with up to 1,000 stores, significantly unifying their inventory availability. 5. Post-Purchase POS Extensions New extensions for post-purchase processes. Increased extensibility throughout the POS system will enhance the post-purchase experience, driving customer satisfaction and loyalty. One thing we were hoping for a GA release was account extensions GA. Eagerly waiting to use that for some of our massive B2B brands we’re migrating to Shopify this year. Shopify consistently delivers features that unify their platform, ensuring consistent extensibility across all aspects. They are trailblazing the path for the trillion-dollar retail and B2B opportunity, expanding their reach as the leading commerce stack. These advancements just show the value Shopify continues to deliver as a product-led company that improves at a pace no one can compete with. Check out the latest features from Shopify Editions Summer 2024: https://lnkd.in/g4Xqd_pR #Shopify #Ecommerce #TechInnovation #ShopifyPlus #RetailTech #WorkMate #HydrogenBuilder #SearchAndDiscovery #POS #TeifiDigital

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This is a really cool moment for Novel... We're being spotlighted on the Shopify App Store—chosen as the Shopify Staff Pick! Very thankful to the Shopify Apps Team for showcasing our product. Seeing the impact we've brought to Shopify brands resonate within the platform is extremely rewarding. If this spotlight is the first time you're stumbling upon Novel, here's a quick overview of what we do: Novel creates branded Wallet Passes for Shopify brands that live in the consumer's Apple or Google Wallet. Owning a branded Wallet Pass aims to boost your retention strategy. We've seen results near 12X customer engagement and 10X referral revenue for brands using Wallet Passes. This is accomplished through: ➝ Seamless conversational referrals facilitated by QR code scanning and SMS.  ➝ Native push notifications that are automatically opted into by customers upon installation.  ➝ Location-based push notifications that target customers near retail locations, relevant situations, or competitors.  ➝ A new home for loyalty and tiered rewards, with various integrations so you can use existing programs seamlessly We work with Liquid Death, SwimOutlet.com, and Cometeer, just to name a few, and have many more amazing partnerships to announce soon. If you have any questions about our product or what we do, drop them below or shoot me a DM!

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We wrangled our whole team to Ottawa to celebrate Downpay's 2 year anniversary 😭 I can't believe how far we've come. Downpay's first year was Denis and I figuring out our MVP and finding the core problem we wanted to solve. In August of 2023, we publicly launched Downpay on the Shopify App Store. Fast forward to today and it's insane how far we've come. ✨ 6+ team members have helped... ✨ 800+ Shopify Brands process... ✨ $40M+ extra GMV with partial and deferred payments. 😍 Not to mention metrics I'd never thought I'd see in my #productmanagement career. ⭐️ + 47% checkout conversion ⭐️ + 25% AOV bumps ⭐️ + 30% increase in online sales ⭐️ Millions in GMV processed in less than a day, TWICE I'm so incredibly lucky to be on this journey with all these amazing humans who have the best laughing faces. Denis Zgonjanin Ian Kelly Brittney Oberfeld Jeremy Hanson-Finger Alain Achkar BFCM, Holiday season, 2025, we're here for it! 💪🏻 Let's go. 🚀 #shopify #startup

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Some exciting news for retailers — Shopify has done it again with the new Shopify Editions product release. Under the theme of Unified, this release highlights the company’s approach to creating an ecosystem that drives scalability and growth for retailers of all sizes, including enterprise. The new features I’m excited about: (1) Internationalization Enhancements: This will improve localization, so things like multi-language support, currency conversion, and regional tax handling — great for global ops. (2) Shopify Markets: In the same vein, if you run international stores, you can customize things like content and pricing for different regions, making things a lot more streamlined. (3) B2B Advancements: Shopify is making handling deposits and draft invoices a lot easier. This will make bulk orders go a lot smoother for B2B folks. (4) Performance and Scalability: This is the back-end stuff devs like me love — essentially, this is all about optimizing and making sure stores are quick and reliable, even during peak times. (5) Storefront 3.0: This one's great for you designers — more storefront customizations that will allow your creativity to shine. (6) Utopia Video Editor and Hydrogen: Another great update for designers and devs alike. Lets you build headless websites easier, kinda like Lego. Great for those looking to build truly one-of-a-kind retail experiences. Hai-Long Nguyen, Edi Bouazza, and Alex Young, PMP give some detailed insights about the release (and how it’s going to help retailers) in the most recent VML blog. Worth the read! https://lnkd.in/e4NPkKjB

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"Understanding and meeting the needs of our largest customers continues to be our biggest reason for success." These are the words of the founder of one of the fastest growing D2C tech companies in Canada. The advice seems simple. Almost too simple. His product roadmap revolves around his customers needs. And the one thing they do well is that they build looking from that pane of glass. "It's a balance. We have to manage our employee needs and our customers wants. We have to manage stress on both sides. And that's a big reason that we're consistently reviewing our largest sources of revenue and making sure that we continue to build features they need and an experience that works for them." It's surprising how easy it is to lose focus of the customer you serve in software development. I like this approach.

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Our Toronto Tech Fest yacht party sold out in five days... Here's what it taught me about B2B sales. Just like organizing a successful event, a well-executed B2B sales strategy requires careful planning, consistent effort, and strategic actions. Here are the key takeaways: 🎯 Targeting the Right Audience: We didn’t try to sell tickets to everyone. We identified founders, investors, and builders who would appreciate and enjoy a yacht party experience. Similarly, in B2B sales, it’s crucial to focus on your ideal customer profile. Not every lead will be a perfect fit, so don’t waste time on those who aren’t. 📢 Engaging Communication: We kept our audience engaged with compelling social posts about the upcoming event. In B2B sales, regular and engaging communication helps keep prospects interested. This can be done by sharing relevant content, success stories, and industry insights. 🪩 Demonstrating Value: We showcased the unique aspects of our party: the water, the sunset, the music, the drink in the hand, etc. In B2B, it’s essential to demonstrate the unique value and ROI of your product or service. Use case studies, demos, and testimonials to show real benefits. 🛠️ Utilizing Tools and Technology: We leveraged platforms such as Luma and social media such as LinkedIn for promotion. Similarly, using CRM systems, marketing automation tools, and data analytics can streamline your sales process and make it more effective. 🏃‍♂️ Creating Urgency: Limited tickets and early bird pricing created a sense of urgency. In B2B sales, creating a sense of urgency through limited-time offers, incentives, and highlighting the cost of inaction can accelerate the decision-making process. 🤝 Building Relationships: We engaged with our community, letting them know they are valued. Building strong relationships through personalized outreach, understanding their needs, and providing tailored solutions is key in B2B sales. 🙏 Handling Objections: We addressed questions about the event promptly and transparently. In sales, handling objections with confidence and providing clear, honest answers helps build trust and move the deal forward. 🏁 Closing the Deal: Finally, we made the purchasing process seamless and user-friendly. In B2B sales, ensure that the final steps are straightforward and that you provide all necessary support to close the deal smoothly. Selling out our yacht party tickets taught us that success comes from understanding your audience, engaging them effectively, and providing clear value. Apply these simple principles to your B2B sales strategy to achieve remarkable results. Follow for more insights!

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Who better to talk about Shopify's trajectory and future than Benjamin Lang • OLY.? In our 50th podcast episode, I had an extremely interesting conversation with Benjamin about a lot of awesome topics that are close to my heart, and I can't be more excited about what's happening in the Shopify ecosystem. For example: • B2B features • From only online commerce to commerce in the more broad sense of the word • The focus on TCO • Customer centricity I'm very grateful I had the chance to talk to Benjamin, and I hope we can do it again some time in the near future as things are moving so fast. Thanks a lot for your time and effort Benjamin! #deardigital #shopify #podcast

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I have a confession... I love Shopify's new free theme Trade. That's counterintuitive right? My company makes premium themes for Shopify that cost money. Trade is my competition, but I keep coming back to it. Sure, it's missing some stuff. The nav isn't the best, it's not got all the sexy animations or cart features of other themes but it knows who it wants to be. It is a B2B theme. Arguably, the first purpose built B2B theme. The native quantity rules? Elegant. The built in quick order form for product variants? Effortless. It is clear that Shopify is pushing hard into this segment and it is laying down the gauntlet. Competition is good, thank you Shopify.

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Fun fact: 2% of customers on Shopify make a mistake at checkout and contact customer service asking for help. For this Canadian jewellery brand that has shipped over 300,000 orders since launching with us, that's a LOT of support tickets. To be exact, Order Editing has self-serviced 6,443 customer support tickets since launch. If it takes 4 minutes to solve a support ticket, that's 429 hours of customer service work we'ves saved them. 429 HOURS in 60-days. To do some quick math for you: ✅ 10k orders / month = 13 hours spent editing orders. ✅ 20k orders / month = 26 hours spent editing orders. ✅ 40k orders / month = 52 hours spent editing orders. ✅ 80k orders / month = 104 hours spent editing orders. How do I know that 2% of customers make a mistake at checkout? I used to be head of customer experience for a Shopify brand doing $40M GMV, I have felt this pain. And, acrosss every store we work with, at least 2.06% of all customers edit their orders. Michael Ludwig, am I right about the 2% fact? #Shopify #Ecommerce #Customerexperience

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🚀 Elevate Your Shopify Experience with Advanced Order Tracking! 🚀 Say goodbye to "Where is my order?" queries and hello to enhanced customer satisfaction and increased revenue. With our out-of-the-box solution, empower your customers through a branded tracking page and proactive shipping notifications. 🌟 ✅ 24/7 Support ✅ Less WISMO (Where Is My Order?) ✅ Higher CSAT (Customer Satisfaction) ✅ Enhanced Post-purchase Experience ✅ More Revenue Features like Estimated Delivery Date (EDD), localization, branding, progress bars, map coordinates, custom shipment statuses, product recommendations, and more turn customers into advocates. Keep that crucial order lookup traffic within your store—boosting sales effortlessly! 💡 Make Data-Driven Decisions: Access insightful analytics on shipments, transit times, and notifications to refine your shipping and post-purchase strategies. Transform the way you manage orders on Shopify today and keep your focus on what truly matters—growing your business! 📈 #Shopify #EcommerceSuccess #CustomerSatisfaction #OrderTracking #DataDrivenDecisions Click for details : https://lnkd.in/eBxp3Qzm

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When you’re new to a role, you have a rare gift: the chance to see a company with fresh eyes. It’s an opportunity to make real change — but there’s a caveat… It doesn’t last forever. I’ve seen this first-hand returning as CEO of Lightspeed Commerce. So, how do you seize this moment? I think the first (and most crucial) step is listening. Don't go in with an agenda — find out what’s working (and not working) from a product or strategic direction, and be sure to get everyone’s opinion from the frontline to the boardroom. I’d love to hear from colleagues who have jumped into new leadership roles: How did you make the most of your first 90 days?

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Shopify’s recent acquisition of the Peel Insights team has made waves across the industry. This move (https://lnkd.in/g3NuaiiG), as discussed by Rick Watson, has sparked conversations about Shopify’s interests in entering the reporting space, and what that could mean for others, including Daasity. As the CEO of Daasity, I personally see this development as an exciting opportunity - I believe it will drive more companies towards a data-driven future, especially in an increasingly complex business landscape. Additionally, the perception that Daasity is just a reporting tool is outdated - we’ve evolved far beyond that. Fundamentally, Daasity is a Composable Data Platform, as outlined by AZ16 (article in the comments). We enable consumer brands to build their own data infrastructure or leverage our expertise to build and manage it for you. What makes Daasity a composable CDP? 🔗 You can independently use our extractors, specifically built for consumer brands  📦 You can load data into BigQuery, Redshift, or Snowflake, and have read/write access to your data 📊 You can leverage our transform code to use our pre-built data models for analytics like attribution, LTV, product affinity, or leverage our transformation code as a starting point to write your own 🎯 You can push your data back into your marketing platforms to enhance your acquisition and retention marketing And that’s just the tip of the iceberg. With our recent acquisition of Red Fox Analytics that now empowers brands to pull in syndicated data like Nielsen, Spin, and non-syndicated retail data like Whole Foods, Costco, Target and more. Today, Daasity acts as the centralized hub where digital and retail data converge for comprehensive sales, marketing, and inventory insights. Whether you prefer to leverage your in-house talent or entrusting our services team, Daasity’s composable nature empowers you to build your ideal data solution That’s what Daasity is and it’s certainly not just a reporting tool. Shopify Peel Insights #analytics #shopify

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3/7: How to increase conversions for hyper-local businesses? 🏙️ A lot of small merchants who have their own physical stores want to promote their products more to a hyper-local audience! Say you’re promoting a sneaker drop in Toronto, and someone from the area visits your website. Here’s how you can personalize their experience: 1️. Use a personalized banner to call out visitors from Toronto on your website. 2️. Show hand-picked Product suggestions relevant to their location. These simple strategies are so underappreciated, but they really work. Do you run a business that needs more hyper-local personalization? Checkout more such strategies in our #BFCM2024 e-book or DM us for direct demo! Link to e-book in comments 👇

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What Does Shopify's Peel Analytics Acquisition Mean? If you missed it, Shopify made another acquisition in the last few months that is just starting to get some light shed on it. The company is called Peel Analytics, and it fits the mold of many of Shopify's smaller acquisition - it is a capability that it wishes to see in its platform. In short, the capabilities reflect a larger shift in DTC. From customer file growth to customer file optimization and activation. Here are some of the capabilities I expect to come to Shopify as a result of this acquisition (based on analysis of Peel's case studies): * Filtering out any messy or junk data in-platform rather than off-platform * Creating segmented audiences group (repeat purchasers, SKU and region filters), which then interface with Klaviyo and Attentive. * Cohort reporting out of the box, in particular with regards to behavior of customers acquired via influencer discounts. * Customizable reports including LTV calculations, CAC, LTV to CAC, returning orders and customers * "Frequently purchased together" and other types of product reporting based on market basket analysis. * Some subscriber reporting that previously you may have only been able to get in subscription platforms themselves. While Klaviyo is building a CDP, I expect that Shopify feels these Audience features will be a standard part of DTC going forward, and so should not erode much from where Klaviyo is headed. First, Shopify's Shop Cash offers have recently become "Shop Campaigns" and no doubt this acquisition is part of the reason for that. Also the elevation of Customers as a key concept within Shopify seems like one of their plans. Similar to the way Shopify has wanted to be the home of all checkouts and orders, I expect Shopify has started to feel that customer segmentation and analysis should happen on-platform rather off. Who is to worry? I don't think many companies have too much to worry about generally. On the other hand, some reporting-centric companies like Daasity and Triplewhale will likely have to move further up-market to continue to compete. The "Shopify reporting" space has gotten over-crowded in the last few years which is likely one of Shopify's signals that the base platform needed upgrades. I do think some of the lower-end subscription platforms could end up in the crosshairs also. How might this shape Shopify's Platform? I don't expect this solution to do so much for mid and upper-level Shopify Plus customers, but it could give Shopify a few more reporting capabilities to add to base tiers, and it's possible that more customizable reporting could become a Plus or even an full Enterprise feature. It's also not hard to imagine a Shopify where future Enterprise users may separately for a Data or Reporting module.

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Shopify Summer 2024 Release has a lot to offer for 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 who have this e-commerce in their tech stack. The platform evolves into the direction of Omnichannel, Composable Commerce Platform also for Enterprises. Very good information - it introduces changes that allow it to much better use the full capabilities of serious, API-first loyalty solutions. Here are the key changes that sound exciting for loyalty professionals: - 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 & 𝗖𝗵𝗲𝗰𝗸𝗼𝘂𝘁 𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: These improvements address significant roadblocks in integrating Shopify with modern loyalty and promotional engines. The ability to seamlessly incorporate loyalty elements into native Shopify interfaces is a game-changer for creating cohesive customer experiences. - - 𝗣𝘂𝘀𝗵 𝗳𝗼𝗿 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗛𝗲𝗮𝗱𝗹𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝗲𝗳𝗿𝗼𝗻𝘁𝘀: Shopify's continued investment in headless commerce aligns with broader trends in modern retail across various markets. The introduction of visual editing tools for headless storefronts, while potentially controversial, shows Shopify's commitment to making advanced technologies more accessible. - - 𝗣𝗢𝗦 𝗘𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻: The ongoing improvements to Shopify's POS offerings underscore the platform's ambition to provide a truly unified online and offline shopping experience. This evolution is particularly significant for loyalty programs seeking to offer consistent experiences across all customer touchpoints. - - 𝗘𝘅𝗽𝗮𝗻𝗱𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗢𝗽𝘁𝗶𝗼𝗻𝘀: New extension possibilities, such as those for the unauthenticated order status page, provide merchants with more opportunities to engage customers and drive loyalty program enrollment. Detailed summary in Maciej's latest post on Omnivy's blog - link in the first comment.

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