Emma Lo 🧩

Discover How AI is Reshaping BPO to Conquer Customer Service Challenges https://bibhadigital.ai/

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Achieve revenue nirvana: Unleash your revenue potential by applying our “7 Steps to Accelerate Sales” framework. Transform your revenue results from good to great, from steady progress to exponential growth. This process will challenge your assumptions, refine your strategies, and equip you with the cutting-edge tools and techniques you need to dominate your target market. Learn and apply the seven steps through virtual workshops tailored to your business or take a self-guided approach today! https://lnkd.in/gdBTTmR2

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Are your customers frustrated with IVR systems? Find out how AI tech can streamline your CX and take your customer service to the next level. Say goodbye to outdated systems and hello to a revolutionized customer experience! Learn more here: https://bit.ly/3vtcWHH #CustomerService #TalkdeskAI #CX #CustomerExperience #AI

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8 headcount open- ENTERPRISE & COMMERCIAL AE - SaaS - Automation - $ALES & MARKETING account signals and insights SaaS tool 💸 Commercial Account Executive: $125k base 50/50 split - $1m quota 💸 Enterprise Account Executive: $150k base 50/50 split- $1.2m quota Actual inbound leads - $20k - $500k deal sizes - 6 months sales cycle You keep account in your book of business for upsells while CSMs are responsible for renewal #seriesbstartup, working under one of our longer term #vpofsales who JUST started - you must have experience - at an earlier stage org of less than 200 employees - selling a complex solution - ideal experience selling into #gtm #salesleaders or desire to Selling into other SaaS orgs! work with clients like GitLab Notion MongoDB and MORE - providing insights on how their #gtm can do more with less, and make more $$ In a world of tech, where everything is connected it is more possible than ever before to build connections between your current clients, and your ideal prospects This solution combines Sales, Marketing, Community and Operations and uses AI to enrich, score and analyze intent - $ignals are one of the most important aspects of monitoring what is working, and the best way to target, support and optimize every account. An ideal rep understands sales strategies including #productledgrowth and #productledsales MUST BE HUNGRY, LOVE BUILDING PROCESSES and have experience working in a startup get on my schedule! 206 747 9724 #accountexecutive #commercialaccountexecutive #enterpriseaccountexecutive #gtmsaas #gtmsales

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Discover how SalesJump transformed 𝐔𝐧𝐢𝐦𝐞𝐝’𝐬 operations by automating 92% of their manual workflows! With streamlined processes, real-time tracking, and actionable insights, Unimed reduced inefficiencies and improved productivity across the board. This 𝐜𝐚𝐬𝐞 𝐬𝐭𝐮𝐝𝐲 highlights how SalesJump empowers businesses to focus on growth by eliminating tedious tasks. Ready to enhance your workflow efficiency? Check out the full case study and see how we can do the same for you! #Automation #FMCG #SalesJump #unimed #sfa #supplychain https://lnkd.in/gYjC-V4s

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When scaling a SaaS company, there’s three key metrics that you must watch: 1. Traffic to Lead Rate 2. Lead to Opportunity Rate 3. Win Rate or Activation Rate These metrics serve as vital indicators of your Go-To-Market strategy’s health. They help you quickly understand what’s working, what’s not, what’s improving, and what’s declining. Based on these numbers, you can pull together your GTM leadership team or Co-Founder and figure out a plan to fix it. But what should you fix? When you’ve diagnosed your chokepoints, there are three core components of your GTM machine you’ll want to iterate: 1. Your Ideal Customer Profile 2. Your Messaging/Strategic Narrative 3. Your Consistent set of Sales and Marketing Activities If you’re an early stage SaaS Founder and would like to properly scale your GTM machine, grab a complimentary copy of my 5-Point SaaS Growth Strategy Guide. Just follow the link in the comments below. 👇

🚀 Empower Your Agents with Impactful 1-on-1s! 🚀 Want to drive engagement and growth in your contact center? The right 1-on-1 questions can transform routine check-ins into powerful, action-driven conversations.

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Everyone knows AI is revolutionizing how businesses operate, but how does it affect contact centers? We've written an in-depth guide covering how AI helps contact centers:: - Reduce operating costs - Increase operational efficiency - Personalize interactions - Expand self-service - Drive omnichannel experiences - Enhance data-driven decision-making Sounds pretty neat, huh? If you want to see how we do this for some of our biggest customers, including Memorial Healthcare System, Carbon Health, and WaFd Bank, click the link below: https://lnkd.in/eGPFRfgP #Talkdesk #AI #ContactCenter #CX #CS #CCaaS #Guide #CaseStudy

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📞 Tired of having your front desk bogged down with scheduling calls and payment inquiries? Meet Replicant — the AI-powered solution that automates customer service calls from start to finish, handling everything from scheduling to payment processing. With an 80%+ success rate in call resolution, Replicant ensures a seamless, natural conversational experience for your customers. 👥 Whether you’re managing 25 locations or 500, Replicant’s AI transforms your contact center operations, freeing your team to focus on what matters most: delivering exceptional in-store service. Key benefits for franchise brands: ✔️ Scheduling Automation – From initial intake to rescheduling, Replicant AI takes care of all customer scheduling needs. ✔️ Payment Automation – Securely handle payments via SMS and web chat, reducing manual work for your team. Replicant’s solution is designed to scale—helping franchise brands of all sizes streamline operations and boost efficiency. See how AI can revolutionize your contact center: https://lnkd.in/ga7ucnVC #AIinFranchising #Automation #FranchiseSupport #CustomerExperience #FranchiseTech

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Stop. Trying. To. Solve. Problems. With. People. Alone. In the fast-moving, always be delivering more demands of SaaS, scaling your customer success isn't just an option. You can’t afford NOT to scale your customer touch and retention playbooks. If you aren’t connecting with every one of your customers, if you don’t offer a fantastic customer experience, you WILL be replaced. Scalability empowers you to meet the growing demands of your customer base without compromising quality or efficiency. Building a scalable customer success strategy requires building a playbook that supports the fast-paced world we live in while delivering value at every step of the customer journey. Let's empower our success teams to scale while remembering they are not machines, they are human beings who can do so much more with the right systems, processes, and strategies. Do you want the impossible from your teams? You have to earn that by being the leader they need and investing in the technology and strategy to support them. #CustomerSuccess #Scalability #SaaS #TouchEconomy #Innovation #CSdoneright #customerexperience #CX

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How to Use Speech Analytics in Your Call Center Learn the exact benefits of speech analytics and how you can leverage them at different phases of each call. Contact Datamart, Inc. to learn how Nextiva can take your business to the next level. #speechanalytics #callcenter #voiceanalytics https://lnkd.in/eAnKPYPF

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How does runway change if we: - Hire an SDR/AE? - Secure an extra $200K through a SAFE as a bridge? - Increase contract sizes? - Reduce spending and headcount? - Boost retention rates?

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A PROVEN WAY TO EVALUATE YOUR TECH STACK Feel like the tech market landscape has become increasingly difficult to navigate? You’re not alone. Based on hundreds of conversations they’ve had with leaders, Gong’s Revenue Center of Excellence (COE) has put together a best-in-class framework for evaluating your revenue tech stack. Whether you’re looking to consolidate, expand, or simply optimize, here are three steps to taking a more strategic approach when evaluating your tech investments: 1- Take an outcomes-based approach. Align your evaluation process to focus on the specific business outcomes you want to achieve. These should be clear and tangible results that you can measure progress against (e.g. increasing the sales win rate by 10%) 2- Identify key requirements needed to achieve those outcomes. Step two is to connect those targeted business outcomes to what you’d need in your revenue systems to achieve them. For example, if an outcome goal is for your team to effectively and consistently adopt your sales methodology, you’d need a way to automatically get visibility into whether each step has been fulfilled across every customer interaction your team has. 3- Assign assessment criteria of your desired ROI. Evaluate how changes or consolidation will streamline operations and reduce costs. While these updates may cut costs, carefully consider the goals of your investments and the potential loss of capabilities. Learn more about Gong’s RevTech evaluation framework and the Revenue COE at The Edge: https://lnkd.in/g4kY-7nQ

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What sets high-performing salespeople apart from underperformers? According to Harvard Business Reviews, 52% of top sales achievers are power users of their CRM and internal systems, compared to just 31% of those who miss their quotas by over 25%. 📊   Sales VPs, empower your teams with the right tools to unlock their full potential and exceed targets! 🚀

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