Marijuana Myopia: How Cannabis Retail is Being Disrupted
I have seen firsthand the business challenges faced by Canadian cannabis retailers. Sadly, many evaporated in 2024 while others are stuck in a death spiral with little hope outside of making big changes.
Well known fixes such as increasing budtender education, cost reduction schemes or increasing your social presence can help. But for many retailers this low hanging fruit has already been picked.
More worryingly are the unstoppable forces of technological disruption and innovative business models. Cannabis consumption lounges, on-demand cannabis delivery and the inevitable entry of large grocery chains will magnify the risk to unprepared or inflexible operators.
Don’t believe me? Ask small town retailers what happened when Walmart came to town or physical booksellers when Amazon took off.
Unsurprisingly, many retailers have chosen to keep their head in the sand hoping that destructive market forces or regulations will suddenly become favourable.
However, some sober-minded, forward-thinking Canadian retailers have embraced these challenges and recast their customer strategy and operations.
Consider what Inspired Cannabis Co has done in their new 2400 sq ft Vancouver BC store, located at 1032 Robson St.
Inspired Cannabis reimagined the typical vanilla cannabis store, turning it into a consumer friendly, immersive, and brand welcoming environment (attached photo).
This is experiential-based selling and service. Ten LP brands are the highlight of the store, where they communicate their brand stories directly to consumers.
According to Jesse Dhami, CEO…
“Our store is all about delivering a unique and powerful customer experience. We are passionate about sharing our knowledge, but wise enough to know the right time to offer it. We can talk you through choosing just the right type of product for any occasion or hook you up with your usual order really quickly, with no fuss.”
So far, customer satisfaction and foot traffic have exceeded expectations plus LPs are lining up to get their brands featured.
For many retailers, the only path to better performance will be a strategic pivot just like what Inspired did. This pivot will define a new way of differentiating from your competition, serving customers, and running your operations.
The recipe will differ for each company. Leaders should look to traditional retailers (e.g., micro-retailing), online sellers (e.g., Amazon Go) and brands (e.g., DTC commerce) for disruptive ideas and best practices.
Naturally, proven tactics like improving consumer targeting, optimizing the product mix and better cash management (not to mention merging with your peers) will still have an important role to play.
Don’t be a Luddite. As a retailer, you are either getting better, treading water, or slowly dying.
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