Service Obsessions provides the only CX Coaching Certified professional in Canada. Licensed by The Dijulius Group (TDG); the world leaders on customer experience, world-class culture, and authors of the service industries authoritative books "What's the Secret?" and "the Customer Service Revolution" The methodology of The Dijulius Group has elevated iconic service brands like Ritz Carlton, Starbucks, Lexus, and countless others around the globe through World Class Customer and Employee experiences. SO Coach brings your Organization decades of leadership in customer service experience and the tools to teach the elusive service aptitude in your organization. As a Coach, we carry the flag for your organization's service mentality and together march towards a service-minded Culture establishing employee retention and easier recruiting of new service-minded key partners. We coach your organization's leaders towards building customer service champions and raising your business's Customer Service Experience to the next level on day one. A new height that's difficult for competitors to replicate, creating a loyal brand following and a massive competitive advantage; Making price irrelevant. We offer Coaching programs for focused and driven Entrepreneurs and Canadian businesses of all sizes across the Country. Working with the ones who strive to dominate their markets in both the Customer and the Employee experiences.
External link for Service Obsessions
Hamilton, ON, CA
Where should you start to improve the CX you provide? Look internally.
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
There are many places you can start in order to improve the Customer Experience you provide, however the most fruitful one likely starts by looking internally. https://lnkd.in/egxvWuVS
Happy Victoria Day Canada!
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
🇨🇦 Happy Victoria Day, everyone! 🍁 Fun fact for my American friends: It is also known as: 🇨🇦 "May Two-Four" 🇨🇦"May Long Weekend" 🇨🇦 The "unofficial kick off to Summer" 🪰 Black fly season! For all my Canadian friends and family, please enjoy this Holiday Monday safely! #VictoriaDay #Family
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
Had a fantastic morning preparing for the Launch of a Customer Service Revolution at HRPro & BenePro! Not all companies are as dedicated to the Customer Experience and the Product/Service they provide as these two businesses are. The leaders and those who have been working to drive this initiative are truly inspired by being a world-class solution for all their customers needs, including making sure they feel cared for like no where else. It will be magical. It has been an awesome journey and so much fun working towards this with you! Erin Faszczewski Teresa Edwards Mary Ann Fisher Olga Kovtun Brianna Kilburn & Danielle Goff I can't wait to kick this off together! The DiJulius Group
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
How is your Afternoon going? #loveofthegame #keepgoing #winning
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
Celebrate National Small Business Week by Showcasing YOUR Success! Often during National Small Business Week, I encourage others to go out and celebrate the small businesses in their community. I know you will all still do that, but today, I want to encourage the leaders of small businesses in my community to look inward and celebrate yourselves! Celebrate and showcase as we all watch just how spectacular you are. Here are some ways I thought you may be able to do that! 💪🏻 1️⃣ Showcase Your Customers: Take some time to spotlight your loyal customers who have supported you throughout your journey. Share their stories, testimonials, or highlight the relationships you have built with them! Show them you know them! 2️⃣ Engage with Your Community: Get involved in local events or initiatives to strengthen your bonds with the community. Whether it's sponsoring a local charity event or hosting a neighborhood cleanup, being an active participant demonstrates your commitment beyond business. 3️⃣ Support Other Small Businesses: Small businesses thrive when they support each other. Consider partnering with fellow SMBs for collaborations, cross-promotions, or simply by purchasing goods and services from them and sharing your favourites. Together, we can amplify our impact! 4️⃣ Collaborate with Small Businesses: Seek out opportunities to collaborate with other small businesses in your industry or complementary fields. Whether it's a joint marketing campaign, a shared event, or a product/service bundle, collaboration can lead to mutual growth and success. 5️⃣ Explore New Partnerships: National Small Business Week is the perfect time to explore new partnerships and alliances. Reach out to other small businesses that align with your values and vision, and brainstorm ways to work together for the benefit of both parties. Go make this National Small Business Week one that you, your team members and your community with remember! #SmallBusinessWeek #SupportLocal #CommunityEngagement #Customer #grace #wegotthis
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
To be be truly memorable as a business the Product, Delivery, Attitude and the Relationships you build with the customers must be consistent across all encounters with your people. Zero businesses that deliver consistently exceptional customer expereinces have done it by luck. Can you think of any?
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
Aligning your team's actions and attitudes with your business's vision and values is essential for success. But talk is cheap. All winning teams have playbooks that ensure each player understands their role and executes consistently with the right attitude. We help visionaries and boardroom leaders develop playbooks that align with their core values and vision. We ensure each team member has clarity on delivering unparalleled customer service that reflects your brand. If you do not have a Customer Service Playbook that is part of the hiring process, day 1 of onboarding training, and teaches the attitude and actions your team is expected to execute on a daily basis, you have a significant gap in your business strategy. Let's talk. Perhaps we can get that done for you. #team #leadership #businessstrategy
Hand-off or Hand-down?
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
"I'm just going to hand you off to our implementation team. We're so happy to have you as a Customer! 2 days later.... still 🦗🦗🦗🦗 3 days later- "Hi, this is implementations," "I don't think I can do that for you Mrs. Customer. That isn't our process Mr. Customer. Sales didn't tell us about that let me go talk to them and get back to you..." 🦗🦗🦗🦗 We've all experienced it this frustration. Stop hand-downs in your business. Do this: ➭ Bring representation from across the organization to the table. ✓ Yes- each team or department- from reception to accounts receivable. ➭ Map out the customers journey from the first call to paying an invoice. ➭ Focus on the handoffs between teams. ➭ Identify the possible Service Failures where teams intersect. ➭ Review the VoC Data pertaining to each department ➭ Brainstorm solutions, and develop rules of engagement for hand-off. ➭ Document the Customer Experience Journey ➭ Train. ➭ Focus on the Potential Service Defects between people and departments ➭ Certify that everyone knows the role they play in Hand-offs. 💥 and Never Let a Customer Feel as though they are being handed down again.
Service Obsessions reposted this
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
Is there a more dedicated customer experience Person on the face of the planet? Enjoy a good vacation Big Guy! You did a great job Wowing, Surprising and Delighting all the good boys and girls again. #customerexperience #delightfulservice #serviceobsessions
Thank you!
Your business strategy has a Gap | Develop a service strategy aligned with your Vision and add Value to every customer interaction | VP | CXO | Business Strategist & implementer
Please, be kind and thank the customer service people out there who are working hard through this weekend to help us last minute shoppers wrap up our Christmas celebration… Not everyone is lucky like you and I to have this time off with family. Show your Gratitude and give some Grace. #thankyou #customerservicejobs #empathymatters