Keatext AI

Happy holidays from Keatext! ❄️ As we wrap up this year, there's one thing that would be hard not to mention - that’s genAI, of course. These are exciting times with huge potential for innovation in CX! For our 2024 year in review, we’re doing something a little different. As we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. The feeling that we’ve heard is that using genAI on its own - through its respective chat interfaces - is not enough to recreate the level of reporting that CX experts need to monitor and understand trends over time. The insights are really eye opening, so head on over to our blog for the complete perspectives and year in review: https://lnkd.in/e6fYMXKv #customerexperience #genai #textanalytics #cx

🔔 We are very excited today to announce a new partnership with QuestionPro! A global leader in online survey and research services, QuestionPro partnered with Keatext to deliver conversational analytics capabilities and unified customer feedback insights.   Through this innovative partnership, Keatext now enables QuestionPro customers to:   📈 Instantly identify trends and new issues by unifying insights from call transcripts and post-call surveys 🎯 Pinpoint the exact moments in conversations or the customer journey that led to low NPS scores 📞 Improve agent performance by understanding customer satisfaction at every interaction in the call ✅ Address specific questions in reports with insights that are tailored to the unique context of your business Read more about the partnership here: https://lnkd.in/eYMBVShW

✦ Introducing the Keatext Chat Assistant ✦ We set out to make a chat feature 🤖 that helps you answer specific questions about your customer or employee feedback, whether it's coming from you or another team's request for insights. Now you can chat with Keatext to automate the work of creating categories and applying tags to your feedback, all to make insight reporting faster and more efficient. ✨ Here's a look at how it works: 1️⃣ Describe the insights you need so that you can address the question with data 2️⃣ Keatext Assistant automatically creates categories, populates them with values, and tags your feedback according to the categories 3️⃣ Build dashboards that leverage the new insights and share answers in a matter of hours instead of days! Learn about Keatext on our website: https://keatext.ai/ #customerexperience #cx #ai #employeeengagement #digitaltransformation #customersatisfaction

✈️ We're at CallMiner's annual customer conference, LISTEN 2024, this week in Dallas, Texas! As a CallMiner partner, we're excited to be a part of this three-day event and continue to expand the impact of our partnership. Keatext empowers CallMiner customers with advanced text analytics to uncover key drivers of customer satisfaction and get AI-powered recommendations to boost satisfaction scores. Learn more about Keatext on the CallMiner App Marketplace: https://lnkd.in/eDhd-B5B

Executives today are looking to product teams for answers when making business decisions. The rise of product-led growth (PLG) has put product teams at the center of revenue strategy. As a result, product teams are experiencing massive organizational change as layers are added to expand and support the new PLG mission - layers like product operations departments that work to enable efficiency and align the whole team with feedback from customers. With all this change though, many product professionals feel like they are not equipped with the right tools to do their job - and all the new jobs they are expected to do. Text analytics platforms offer a path for product professionals to gain a better understanding of customer feedback and validate the decisions they make under these evolving circumstances. Read more about what's happening within product teams today and how text analytics can provide impactful insights: https://lnkd.in/egvcQT9k #productmanagement #productoperations #textanalytics #productfeedback #productledgrowth

At the intersection of finance, customer experience, cybersecurity, and economic circumstances, credit unions have a lot on their plate. The challenge that credit unions face today is not the organizational buy-in, but the technology needed to set a member-focused strategy in motion. In this article we explore the impact of member experience on credit union growth and how credit union professionals can leverage member data to build the kind of member engagement that drives sustained growth. #creditunion #memberexperience #banking

On average, credit union members have 3x more financial relationships as non-credit union members. This fragmented experience indicates that credit unions are not meeting all of their members’ needs. The key obstacle that credit unions face is the ability to leverage member data to personalize offers to their members. This obstacle is not about organizational buy-in - most CUs already have a strategy in place - but the technology needed to set that strategy in motion. In this article we explore the impact of member experience on credit union growth and how credit union professionals can leverage member data to build the kind of member engagement that drives sustained growth. Read it all here: https://lnkd.in/eBiVgPMD #creditunion #memberexperience #textanalytics #ai #cx

Keatext launched a new update on Product Hunt this morning! 🚀 Since we first launched on the platform 8 years ago, Keatext has evolved to support the end-to-end work of CX analysts, from data collection to reporting. Speed, self-serve dashboards, and AI-based reporting are some of the most important benefits and features that set Keatext apart. This new Product Hunt launch further establishes Keatext as a leader in text analytics. We invite you to explore the new update on our Product Hunt launch page! (We are currently trending in the top 15 for today's launches. 😉) Go to the launch page here: https://lnkd.in/egCXnbGp #textanalytics #ai #cx #customersatisfaction

We are excited to share with you a new case study! This company in the logistics industry has seen tremendous results with Keatext's Alchemer integration. We sat down with Amy, a Keatext champion at the company to get a sense for why she chose our platform over Alchemer's built-in analytics. ➡ The situation This company sends a few thousand surveys per quarter to understand customer experiences at multiple locations ➡ The problem Amy had trouble building dashboards in Alchemer or exporting survey results in a format to build them in another tool ➡ The solution We built an integration that gave Amy the flexibility in dashboarding and reporting that she couldn't get with Alchemer's built-in tools ➡ The impact Amy is now able to easily build multiple dashboards from survey responses and metadata, thanks to dedicated support from the Keatext team "We keep Alchemer simply to capture the data and then just ingest everything and work with dashboards through Keatext. To have Keatext’s text analytics capability complementing the structured, quantitative questions, I mean that’s like my dream scenario," Amy says. "This is probably, of all the things I’ve done in the two years I've been with this company, the one that I think will have the greatest impact in terms of this customer insights program." We are thrilled to have heard from Amy how impactful Keatext has been for her team and are looking forward to continue supporting her work! Read the case study here: https://lnkd.in/e46pcXix #textanalytics #cx #ai #surveys #surveyanalysis

Keatext, a leader in the feedback analytics space, is thrilled to offer a turnkey solution tailored for CallMiner users. Discover how to unlock the full potential of your CX data with Keatext and CallMiner!