ACI World - Airports Council International

📱 Dive into the ACI World - Airports Council International WhatsApp Channel! ✈️ Get ready to receive the latest news and insights from the voice of the world airports. Stay ahead of the game, with our growing community; anywhere, anytime. 🌟 We’re thrilled to have you on board! Click the link to follow our channel: https://lnkd.in/esbhWx4T #StayConnected #Welcome #airports #aviation #whatsapp Luis Felipe de Oliveira Antoine Rostworowski Veronique Demers, MBA Dimitri Coll Jennifer Desharnais Thomas Romig Nathalie Herbelles

⚠Last call - Webinar: Managing Aircraft Emissions: Innovative Solutions for Airports 🌱 Discover essential strategies for managing LTO flight emissions at airports. This webinar will cover key topics such as emissions monitoring and reporting, current and upcoming regulations, and the importance of data accuracy. Stay informed on the evolving landscape of emissions management. 📅 Date: 11 November 2024 🕗 Time: 8:00 - 9:00 AM ET 🔗 Register now: https://lnkd.in/eK7nR278 🎤 Featured speakers • Gaetano Braidotti, Director, Airports Relations, Cirium • Andrew Doyle, Senior Director, Market Development, Cirium • Rommy Ulloa, Senior Manager, Environmental Protection and Sustainability, ACI World - Airports Council International 🎙️ Moderated by: • Jim Hetzel, Director, Product Marketing, Cirium 🙌 Partner: Cirium

🔐 APEX in Safety Spotlight: Ivato International Airport, operated by RAVINALA AIRPORTS MADAGASCAR . Ready to identify key areas of improvement at your airport? During our five-day peer assessment, we will dive into these essential highlights: 📏 Standards & Frameworks Alignment ⚠️ Risk Assessment & Vulnerability 📜 Functional Framework & Policy Review 🔍 In-depth Analysis & Control Evaluation Discover how your airport can benefit: https://bit.ly/48OWj6I 🙌 Meet the APEX Team: • Brahim Lakhlifi (Consultant, ACI World) • Danny Boutin (Senior Director, Airport Assessments and Services, ACI World) • Emilie Coureau (Aerodrome SMS Officer, Dubai Airports) • Alexandre Kouakou (Safety Manager, AERIA) • Mazarin Hervé Mintsa Mazarin (Director, Safety Security Quality and Environment, Cameroon Airports Company - Aéroports Du cameroun) • James Junior Dery (Safety and Environment Officer, Ghana Airports Company Limited) • Martial Sauthat (Director, Aéroports de Brazzaville-Ollombo, AERCO (Aéroports du Congo)) Airports Council International - ACI Africa

✈️ 100+ Airports Accredited: A Milestone for Customer Experience! Earlier this year, Mae Fah Luang Chiang Rai International Airport in Thailand became the 100th airport to achieve ACI’s Customer Experience Accreditation! 🗣️ We sat down with Airports of Thailand President Dr.Kijmanawat Kerati to discuss the value of CX Accreditation for the airport operator, community, and public. ✍️ Interviewed by Krystyna Pokholchuk, Manager, Customer Experience Accreditation and Administration. 📖 Read the full interview: https://bit.ly/4hvC2Zo Airports of Thailand Public Company Limited

As the host airport of this year’s #AirportCX Summit, Hartsfield-Jackson Atlanta International Airport received the Best Airports by Size and Region: Over 40 Million Passengers award at the #ASQAwards Gala Dinner. 🏆 On their key to success, ATL emphasized their “One Airport, One Team” philosophy: "Everyone—airport staff, tenants, and partners—works together as a cohesive community. That’s what truly makes us excel." 👇 Full interview below! 👉 Learn more about the ASQ Awards & Recognition and the full list of winners: https://bit.ly/3ZNrjku #ASQAwards #AirportCX

🔴 Day 2 Panel highlight at #TheTrinityForum2024: ACI World Airport Non-Aaronautical Revenues and Activities (ANARA): A Unique and Global Platform to Drive Airport Value 🎙️ Moderators: • Andrew Ford, CEO, Paccaya Resources & Chair, ANARA • Slava Cheglatonyev, PhD, Director, Economic Policy & Sustainability, ACI World & Secretary, ANARA 🎤 Speakers: • Vikas Gupta, CEO, GrayMatter Software Services Pvt Ltd • Stephen Hay, Global Strategy Director, Airport Dimensions • Tracy Ross, Projects & Design Manager, ARI • Isabel Zarza, CEO Southern Europe, Avolta Topics covered, State of the Airport Industry & Non-Aero Revenues (World, APAC and Vietnam); Overview of ANARA and its vision; key takeaways on Passenger Tracking Systems in Retail and on Airport Lounges. In addition, ACI World discussed key finding from the new Airport Commercial Digital Transformation Best Practices. Access: https://lnkd.in/enRBZNba Airports Council International - ACI Asia-Pacific & Middle East The Moodie Davitt Report

🔴 ACI World today launched the Airport Commercial Digital Transformation Best Practices during the #TheTrinityForum2024, a new publication designed to guide airports in their commercial digital transformation and in optimizing the passenger experience. 📄 Read the full release: https://bit.ly/48yA9qZ ACI World Director General Justin Erbacci said: ““Airports rely on non-aeronautical revenues, also known as commercial revenues, to support infrastructure upgrades, enhance the passenger experience, and ensure economic sustainability. These revenues account for approximately 40% of total airport revenues globally. By leveraging digital technology and innovation, airports can unlock new partnerships and revenue models, and really drive airport transformation, positioning themselves for long-term success in an increasingly competitive environment.”

🌐 New Release Alert! "Airport Commercial Digital Transformation Best Practices" is here! 📖 Discover insights on: • The importance of driving change and its benefits • Possible future trends • How to benchmark airport commercial digital maturity • How to organize the airport business internally to deliver commercial digital change Get your free copy: https://lnkd.in/enRBZNba 🙌 We extend our sincere appreciation to the current and former members of the Working Groups of the Sub-Committee on Non-Aeronautical Activities and Revenues of the ACI World Economics Committee (ANARA) for their valuable contributions, including: • Vikas Gupta (GrayMatter Software Services Pvt Ltd) • Neeraj Manoria (Bangalore International Airport Ltd) • Stephane Geffroy (London Gatwick) • Tod Yankee (ICF) • Stephen Hay (Collinson) • Lucio Benavente, MBA (LIMA AIRPORT PARTNERS) • Peter Burns (Heathrow) • Slava Cheglatonyev, PhD (ACI World - Airports Council International) • Leena Faraj (Bahrain Airport Company) • Chris Hartman (Airport Dimensions) • Jerome Lepage (JCDecaux) • Arturs Saveljevs (RIX Riga Airport) Our heartfelt thanks also go to the ACI World Airport IT Standing Committee (WAITSC) and Sarah Nebbal (ACI World), for their thorough review and invaluable feedback.

👏 Join us in celebrating two remarkable achievements in airports customer experience! ✈️ Aéroport La Réunion Roland Garros, Sainte-Marie, Réunion – renewed CX Accreditation ✈️ Antananarivo International Airport (RAVINALA AIRPORTS MADAGASCAR), Madagascar – newly accredited ACI World's Airport Customer Experience Accreditation program builds airports' long-term capacity to enhance customer experience management. Find out more about CX Accreditation: https://lnkd.in/gHFCzgf9 Airports Council International - ACI Africa

🔴 Day 1 Kick-Off at #TheTrinityForum2024: We’re thrilled to kick off an inspiring event, bringing together aviation leaders to drive innovation and remain relevant within an evolving consumer landscape! Highlights from today's sessions: 🙌 Opening and Welcome Remarks: • Justin Erbacci, Director General, ACI World - Airports Council International • Stefano Baronci, Director General, Airports Council International - ACI Asia-Pacific & Middle East • Martin Moodie, Founder & Chairman, The Moodie Davitt Report • Dermot Davitt, President & Editorial Director, The Moodie Davitt Report 🔵 Session: Creating Greater Synergies Between Commercial Activities in Airport Groups 🎙️ Moderator: Pierre Charbonneau, Vice President, Events & Commercial Services, ACI World 🎤 Speakers: • Sammy Patel, Vice President of Commercial, Vantage Group • Svetlana Simeonova, Head of Commercial, Fraport Bulgaria It’s been an inspiring first day here in Ho Chi Minh City, packed with engaging panels and thought-provoking discussions on the future of airport commercial spaces. Stay tuned for more updates as we continue tomorrow! ✈️ #ACIWorld