Frequently Asked Questions
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1) What is the launch date of bmobile’s Postpaid Plans?
bmobile introduces new Postpaid Plans on June 23 2020
- 2) What do the Postpaid Plans offer?
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3) What’s included in these plans?
Service Description Unlimited bmobile Minutes Calls to any bmobile Fixed or Mobile number Data Stream, browse, post as you please anywhere in Trinidad & Tobago. Be guided by the bmobile Fair Usage Policy Anywhere Minutes Calls to ALL other local networks, plus selected international destinations: USA, UK, Canada, Ireland, Hong Kong, China and India.Calls to Special Numbers are not included in the plan. Roaming Data Stream, browse, post when you travel to US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & CaicosBe guided by the bmobile Fair Usage Policy Text Messages Send a text message to anywhere in the world.Premium Text Messages (messages to/from short codes) are not included in the plan. Facebook Messaging and WhatsApp Messaging Facebook Text Messages and WhatsApp Text Messages only. Voice and Video calls are not included. News Websites www.guardian.co.tt www.trinidadexpress.com newsday.co.tt edition.cnn.com www.bbc.com -
4) If Anywhere minutes are depleted, can I continue to make local calls?
Yes. You will can make calls. There will be charged at $0.65 per minute.
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5) If Anywhere minutes are depleted, can I continue to make international calls to the listed destinations?
Yes. You can make calls to the listed destinations. Standard International rates apply to calls to these destinations.
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6) Can I make calls to other international destinations?
Yes. You can call anywhere in the world. Standard International rates apply for calls to all other international destinations.
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7) Can I use Facebook or WhatsApp messages when I travel?
Yes. You can send messages using these apps FREE when you travel to the following destinations:
US, UK, Canada, Guyana, Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.
Voice and Video calls are not included.
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8) Can I make calls when I travel abroad?
Yes. You can make calls when you travel. The standard per minute rate in the roaming destination will apply. Alternatively, you can purchase a roaming plan dial *123#. See our roaming plans and rates.
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9) When I travel, can I use data if my roaming bundle is depleted?
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here
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10) If I need more minutes to other local or international destinations, what can I do?
For additional minutes to other local networks or international destinations, you can purchase a bmobile Add-On. Dial *123# from your mobile phone and select Get Voice Add-Ons.
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11) How can I sign up for any of these plans if I am already a bmobile Postpaid customer?
As an existing customer, you can contact 824 8788 or visit any of our conveniently located channel partners to switch to these Postpaid Plans
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12) Is there a minimum service period with these plans?
Yes. When you sign up as a new customer, you will agree to a minimum service period of 12 months.
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13) If I am bringing my number from another network, will I receive any bonus?
Yes. You get the first month’s plan fee FREE plus 25% off you’re your plan for the next 11 months
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14) How can I sign up for any of these plans if I am not a bmobile Postpaid customer?
To get any of these plans you can
- Sign up online. Once you’ve completed the form, you will be contacted with the option to come in to the store or have your items delivered to you if necessary.
- Visit any of our conveniently located Channel Partners
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15) Are there Early Termination Fees associated with the minimum service period?
Customers who do not maintain their plans for the minimum service period will be charged an Early Termination Fee. This is calculated as follows:
Number of months remaining in the service period x Plan Fee
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10) How can I use my Unlimited free access to FB and Whatsapp messaging apps?
Free access to messaging Apps applies to WhatsApp and Facebook Messaging only.
Voice and Video calls not included.
FB and WhatsApp messaging are available for local use and while travelling abroad in specific destinations. See details below on specific activity that is included or excluded from the plan.
- 19) Where can I call for further information about this promotion?
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18) If I switch to bmobile, can I purchase these plans?
Yes, all customers who bring their number from another network can access these plans.
You will also receive up to 50% discount when you buy specific plans. Dial *123# from your handset, choose “Special Promotions” for discounted prices.Plan Name Regular Price Your Price Discount $99 7 Day Plan $99 $75 25% $215 30 Day Plan $215 $108 50% $349 30 Day Plan $349 $262 25% The discounted plans can be purchased for a maximum of three (3) times.
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17) Can I purchase these plans online?
Yes, these plans can be purchased at our online portal – www.bmobiletopup.com
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16) How will I know when my plan expires?
When your plan expires you will receive an expiry message via text. The expiration date of unlimited usage will depend on the date you purchase a plan and which plan you purchase.
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15) Do I benefit from this new offer, if I have already purchased a plan?
Yes, all customers who purchased a prepaid plan in the last two weeks will be automatically upgraded to the new plans, free of charge.
The expiry date of your plan will remain the same.
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14) Can I sign up to Auto renew the new plans?
- Yes, all customers can subscribe to auto renew their prepaid plans. Simply, dial * 123, choose your plan and opt into Auto renew.
- Auto renew allows prepaid customers to schedule the automatic purchase of any plans. When customers sign up for this service, you will not need to dial *123# to repurchase plans. You will be automatically charged the fee for the plan and receive the plan benefits, on the plan renewal date.
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13) How do I enjoy more value from these plans?
The following news sites are included, free of charge within the plans:
- Trinidad Express – www.guardian.co.tt
- Trinidad Guardian – www.trinidadexpress.com
- Trinidad Newsday – www.newsday.co.tt
- CNN – edition.cnn.com
- BBC – www.bbc.com
You can also enjoy the following apps with these prepaid plans – Facebook Messenger (video calls not included) and WhatsApp Messenger (video calls not included)
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12) Can I buy other prepaid plans for use while travelling abroad?
Yes, you can purchase a roaming plan. Simply dial *123# and choose “Roaming Plans” from the menu.
Additional information on prepaid roaming plans can be found here.
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11) How can I use these plans when I travel abroad?
The plans currently include the following for use while travelling abroad or roaming:
- $215 Month Plan includes 1 GB Data for roaming
- $349 Month Plan includes 3 GB of Data for roaming
- FB and WhatsApp messaging can be used in specific international destinations :
- Caribbean
Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos.
- USA
- United Kingdom
- Canada
Unlimited data, unlimited text messages, unlimited bmobile calls, local calls and calls to specific international destinations can only be used within Trinidad and Tobago.
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1) How do I purchase a plan?
Simply follow the steps below to purchase the plan:
- Dial *123# from your handset
- Choose the “Special Promotions” option from the Menu
- Choose a plan from the options listed.
These plans can also be purchased at our online portal – www.bmobiletopup.com
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9) When I travel, can I use data if my roaming bundle is depleted?
Yes. If your roaming data bundle is depleted, you will receive a notification advising you of this. If you continue to use data while you’re abroad, standard international roaming rates will apply. See our international roaming rates here.
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8) How can I use my Unlimited Data?
When using Unlimited Data, you should be guided by bmobile’s fair usage policy to avoid losing service. See further details of the policy here.
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7) How can I use the text messages in this plan?
You can send text messages to any local or international mobile number. Texts to premium text services are not included in the unlimited text messages quota, since these are not sent to or received from a mobile number.
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6) Where can I call with these plans?
- The Unlimited bmobile calls included in the plan can be used to call any bmobile number, except for premium numbers which will incur a charge.
- Anywhere minutes can be used to call Digicel, Flow, Lisa Communications and Open Telecom, except for calls to premium numbers which will incur a charge.
- Anywhere minutes can also be used to call USA, UK, Canada, Hong Kong, Ireland, China and India.
- Note, premium numbers usually begin with 976 and are charged at rates specified by service provider. An example would be the 976-6000 used for Play Whe Picks.
Pay as You Go rates will apply for any usage outside of the stated terms and conditions. Please visit our Prepaid page – Prepaid Rates for more information.
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5) Can I still buy other prepaid plans or participate in other promotions, while I have one of these plans?
Yes, you can buy other prepaid plans or qualify for any active prepaid promotions, as required.
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4) If I buy multiple plans on my account, which one will be used up first?
The plan usage priority will be based on expiry date. For example, if you purchase a 7 day plan plan and a 30 day plan, the 7 day plan will be used up first, followed by the month plan.
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3) Can I purchase more than one plan, at the same time?
Yes, you can purchase more than one plan, at the same time. Simply dial *123# to purchase any prepaid plan.
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2) How will I know that I have successfully added a plan to my account?
When you purchase a new prepaid plan, you will receive a text message confirming your plan purchase.
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1) What is MIFI?
MIFI is a mobile device that uses the 3G/ 4G mobile phone networks to create a mini wireless hotspot.
This can then be shared between mobile internet-enabled devices — such as smartphones, laptops, tablets and even game consoles — that are within range of its signal.
MIFI adds value to your life!
- Convenience – use it anywhere!
- Time Management – no need to wait till you’re at the office or at home to complete your work reports/ projects or assist kids with assignments!
- Saves Money – no need to have multiple data plans for devices. Connect up to 8 devices at once! No Out of Bundle charges. Pay what you planned!
- Practical – one device for use at work and at play!
- Entertainment on the go! – creates more opportunities to keep your young ones occupied while out of the home either watching a movie, playing a game no matter where you are!
- Empowers you – multi-task. Work and Play!
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2) What new features are available on MIFI?
The new features available are:
- SMS (up to 500 messages can be saved in internal memory)
- Limit your users (between 1-8)
- Roaming
- Guest Wifi Access
- User Device management from Web UI and App
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3) What is the App I can use to manage my device?
Manage your device 24/7 using the Huawei HiLink App available in both Google Play and Apple Store!
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4) Is there a minimum service period?
Yes. Customers signing up from 1st October, 2020 agree to a minimum service period of 12 months. For customers signing up for service prior to 1st October, 2020 the minimum service period is 24 months.
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5) Is there an Early Termination Fee for removing service before the end of the minimum service period?
Yes, there is an Early Termination Fee for removing service before the end of the minimum service period.
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6) Is there any warranty on the device?
Yes. There is a one year warranty on the device.
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7) Can I exceed my data plan and get charged Out of Bundle rates?
No unexpected bill charges! Access will stop when your plan bundle has been depleted. You do have the option to purchase local/roaming Data Add-Ons if required.
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8) What are the existing postpaid add on data bundles?
For Local Data
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2GB Add On – PRICE $15 + (VAT $1.88)
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5GB Add On – PRICE $25 + (VAT $3.13)
- Click here for more details on our local data add-ons
For Roaming Data
- Caribbean Data Pass (99MB) – PRICE $99 + (VAT $12.38)
- Americas & UK Data Pass (99MB) – PRICE $179 + (VAT $22.38)
- Global Data Pass (512MB) – PRICE $499 + (VAT $62.38)
- Click here for more details on roaming data add-ons
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9) How can I purchase a Data Add-On?
To purchase a Data Add-On:
- Dial *600# from your USSD screen on Huawei Web User Interface or App
- Dial *100 from your bmobile number
- Dial 824-TSTT (8788). Option 1
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10) Is there a charge for sms sent from the Web UI and/or App?
Yes. In plan sms is bmobile to bmobile only. The following rates would apply:
- PRICE $0.45 + (VAT $0.06) bmobile (after in plan sms is depleted)
- PRICE $0.45 + (VAT $0.06) Digicel
(VAT exclusive)
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11) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
No. The existing Blink On the Go and Hotspot customers will remain on their plans, however, there will be no new activations on these plans.
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12) Can I get a new device if my device is damaged or lost?
Yes! You can get a replacement device for PRICE $699 + (VAT $87.38) and continue your existing contract.
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13) What do I need to sign up for MIFI service?
You can visit any of our 84 Customer Service Centers nationwide with the following to sign up:
Nationals
- One (1) form of ID
- Proof of address (example utility bill)
- One Month Advance payment
Non Nationals
- One (1) form of ID (International Passport)
- Work Permit (in the case of Venezuelan Migrants, Employment Authorization Card issued to registrants.)
- Proof of Address
- Two Months Advance payment
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14) Where can I roam with the data on my plan?
- Caribbean: Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos.
- Canada, USA, United Kingdom and Guyana.
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15) If I upgrade from the Mifi Premium plan to the Mifi Select plan would I have to pay the penalty?
No. There is no penalty fee when upgrading from Mifi Premium to Mifi Select.
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16) Is the service period extended if I switch from the Mifi Premium plan to the Mifi Select plan?
No. Customers upgrading to the Select plan will maintain their original contract period.
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1. What is CarHub by bmobile?
CarHub by bmobile is a new service that allows our customers to experience a range of connected car features that will add an increased level of convenience, efficiency and security to their daily commute. The solution enables the vehicle to transmit vital information to its owner via a mobile application.
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2. What are the key features of CarHub by bmobile?
The key features of CarHub by bmobile include:
- In-car wifi
- Car location & monitoring service
- Vehicle Route History
- Driving behavior reports
- Car diagnostics with mobile alerts
- Vehicle health reports
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3. How does CarHub by bmobile work?
Using the CarHub by bmobile is as Easy as 1-2-3. Simply:
- Download the CarHub mobile app to your SMART phone. (Note: app available for both android and iOS software)
- Open app and scan QR code found on your dongle device
- Complete onscreen registration
- Plug in dongle device into the vehicle’s Onboard Diagnostic Port (OBDII port)
- Start your vehicle
CarHub by bmobile is now ready for use!
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4. What are the benefits of CarHub by bmobile?
- Always stay connected on all your mobile devices with embedded wifi technology
- Real time vehicle monitoring: always know the location of your vehicle, reduce/eliminate unauthorized use to enhance daily operations and real time fraud detection
- Control fuel cost: Monitor driver behavior to reduce idle time for fuel savings up to 30%
- Reduce maintenance expenses: Improve youth driving through driver coaching and real time behavior management (speeding, acceleration and braking), to keep your vehicles running smoothly and prevent accidents before they happen.
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5. What does CarHub by bmobile package include?
Customers who purchase the bmobile CarHub package will receive:
- A plug and play OBDII dongle device
- Activated/Installed Sim card
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6. What are the fees associated with the bmobile CarHub service?
The fees associated with the bmobile CarHub service include:
Package Pricing
Price Plan Monthly Access VAT Bundled Data Out of Bundle Rate EquipmentCost VAT CarHub 3GB $100a $12.50 3GB $0.40/mb $1000 $125.00 CarHub 4GB $150b $18.75 4GB $0.40/mb $300 $37.50 CarHub 40GB $299 $37.38 40GB $0.40/mb FREE N/A
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1. How can I know if my CarHub by bmobile is properly activated?
Once your Carhub by bmobile device is properly activated, when plugged into your vehicle’s OBDII port the two (2) LED lights on the dongle will light up at the same time.
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2. What should I do if my CarHub by bmobile dongle is offline while it is installed in the vehicle?
If your CarHub dongle is plugged into vehicle and is showing offline, you should:
- Ensure there is proper network signal
- Ensure that your data service is active
- Visit any bmobile location or call 824-8788 to ensure your service is properly activated
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1. What are these alternative payment methods?
Customers now have a wide selection of choices with over 100 plus locations to choose from!
Payments can be made at- Channel Partners (21 across Trinidad and Tobago)
- *All Banking Institutions
- All Western Union, Via and Sure Pay Payment Centres.
- TSTT Mobile App for Prepaid customers (Top Up on the Go)
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2. What is Channel Optimization?
Channel Optimization is our Company’s operation to educate and make our customers aware of the alternative payment methods offered other than at our Front Offices.
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3. Can I make payments at these dealers for my residential bills also?
Of Course, dealers will now be accepting payments for both Mobile and Residential services making it more beneficial for you.
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4. How soon will these payments credit?
Same day! We know the urgency and importance of timely payments to customers. *
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5. What if I’m unable to come to any of these locations?
No need to worry, customers can pay by phone from the comfort of their home. Simply dial 824-TSTT (8788). It’s as quick and easy as that.
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1. What is bmobile’s Direc Text service?
With Direc Text, business persons (Enterprise, Small Businesses & Entrepreneurs) will have the ability to communicate with their customer base directly via SMS.
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2. How will the service work?
The business will have access to an interactive web interface through which they can Send and Receive SMS messages. The messages sent can be on anything from new product & service launches, sales, prices, re stocking etc.
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3. How can customers acquire this service?
Business customers can register
- Via their TSTT Account Managers
Note: DirectText is only available to managed corporate accounts via their Account Manager.
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4. What are the benefits of Direc Text?
The benefits include:
- Direct Communication to your OWN customer base
- Control of the messages sent to your customers
- Access to feedback from customers
- Timely & Easy Communication
- Cost effective Marketing & Advertising
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6. Are there any additional requirements for Direc Text?
Customers will be informed of any additional requirements by the Account Managers or Product Manager
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7. What type of functionality does Direc Text offer?
The following features form the Direct Text service:
- One (1) Way and Two (2) Way Broadcast SMS messages
- Text 2 Win Campaigns
- Polls and Voting Campaigns
- Instant or Scheduled Message
Delivery
- Real Time Reporting
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8. How will the customer be billed for the Direc Text service?
Customers will be invoiced on a monthly basis based on the volume of SMS transactions
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9. Who do customers contact for assistance or queries?
For assistance or queries, please contact your TSTT Account Manager, a bmobile Store or dial *100
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1. What does TSTT mean by saying they are exiting the replacement of Fixed Voice (landline) handsets?
TSTT’s exit of the replacement of fixed voice handsets means that TSTT will no longer replace defective or faulty landline handsets for existing and new customers.
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2. Will TSTT still provide a handset when I request new Fixed Voice service from TSTT?
Yes, new customers requesting first time installation of landline service will be provided with a handset by TSTT to enable use of the voice service.
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3. When will TSTT stop replacing Fixed Voice handsets?
TSTT will stop replacing landline handsets for existing and new customers effective January 01st 2019.
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4. For customers requesting a change of handset before 1st January 2019, will we be allowed to change our handsets before the change is effected?
Yes, customers requesting a replacement of their existing handset will be allowed to contact TSTT to request a replacement before the change is effected on 1st January 2019. This is dependent on availability of stock.
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5. Where can I purchase a fixed voice (landline) handset?
You can purchase a corded or cordless handset with an RJ11 port at any reputable electronic retailer within Trinidad and Tobago or online.
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6. Does TSTT charge me a monthly rental for my landline handset?
No, TSTT would charge you a monthly rental for the line installed to enable the use of the landline handset.
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7. Can I still report a fault on my landline if I have a problem?
Yes, if you receive a service fault, you are invited to call 824-TSTT (8788) to have your service report entered.
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1. What are bmobile International Minutes Add-Ons?
Bmobile introduces International Minutes Add-ons. Postpaid customers can take advantage of these monthly recurring bundled International Minutes, when calling family, friends and business partners abroad.
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2. What are the available bundled International Minutes:
TRIPLE FUN INTERNATIONAL MINUTES
(USA, CANADA (MOBILE & LANDLINE) UK (LANDLINE ONLY))Triple Fun Int’lBundled Minutes Price(VAT Exclusive) Price(VAT Inclusive) 100 minutes $50.00 $56.25 250 minutes $110.00 $123.75 500 minutes $175.00 $196.88 ISLAND LIME PASSPORT INTERNATIONAL MINUTES
(BARBADOS, JAMAICA, GRENADA, ST VINCENT, BVI, ANTIGUA & ST LUCIA (MOBILE AND LANDLINE)Island Lime PassportInt’l Bundled Minutes Price(VAT Exclusive) Price(VAT Inclusive) 100 minutes $75.00 $84.38 200 minutes $125.00 $140.63 300 minutes $175.00 $196.88 -
3. How can a customer access the International Minutes Add-Ons?
The International Minutes Add-Ons can be added via the *123# menu, Option 2
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4. Who can access/use the International Minutes Add-Ons?
All postpaid customers can access the International Minutes Add-Ons.
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5. Is confirmation received when the International Minutes Add-on is purchased?
Yes. Customers will receive a confirmation message upon purchase of the Add-Ons.
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8. Will customers be notified when the Add-Ons have been used up?
Yes, Customers will receive notifications when usage is at 75%, 90% and 100% of the add-on.
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9. Will customers be required to Dial the *123 menu to purchase the add-ons again when they have been used up?
No, these Add-ons are recurring and will auto renew on bill cycle.
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10. Will unused International Minutes from the Add-ons rollover?
No. Any unused International Minutes will expire on bill cycle.
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11. What happens if the International Minutes Add-On is used up before bill cycle?
Standard rates will apply when the add-on is exhausted. A new Add-on will start at bill cycle.
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12. How can a customer stop the International Minutes Add-ons?
In order to stop the International Minutes Add-ons the customer must send a text message to a short code as outlined in the following tables:
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13. Can the International Minutes Add-Ons be used while roaming?
No. International Minutes Add-ons cannot be used while roaming. Calls made while roaming will be charged at standard roaming rates.
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14. Can the International Minutes Add-Ons be used with all devices?
Yes, the International Minutes Add-ons can be used with all handsets/devices that allow data service including but not limited to Blackberry OS7, Blackberry 10, Android and Apple devices.
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26. Can I have more than one number registered?
Yes you can have more than one number registered. The monthly access fee will be applied to each registered number.
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18. Can I use the service to seek medical assistance for my loved ones?
Med-Link allows you to access medical advice for yourself as well as named dependents in your care. (e.g. children below the age of 18 years)Please note this will NOT include your spouse or significant other as they are not legitimate dependents
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19. How confidential is this service?
Med-Link was created with the customer’s well-being as the main priority. At no point in time will any information you provide be shared with anyone other than your Registered Nurse. You may even opt to limit health information shared with the Assistance Coordinator and only disclose to the Nurse on your call.
Based on the information you provide on the call however, you may be referred to a specific doctor for further treatment or asked if you may want to subscribe to other health-related services to better manage any evident or potential health conditions.
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20. Which pharmacies are in the Discount Network?
Pharmacy Name Region Location Starlite Drugs West Maraval Starlite Drugs West Diego Martin WestShore Pharmacy West Cocorite Eddie’s (Location 1) South Penal Gulf View Pharmacy South La Romain Horace’s South Siparia Loren’s Pharmacy South La Romain Ralph’s Pharmacy South Penal Shiva’s Pharmacy South San Fernando Starlite Drugs South C3 Tara’s South Barrackpore Tara’s South Fyzabad Tara’s South Oropouche Umraw’s Pharmacy South Penal Bonanza Drugs East Petit Bourg Codec East Corner Eastern Main Road & Riverside Road Curepe East Pharm East Arima East Pharm East Valencia Eastern Pharmacy East EMR Sangre Grande Liponot Drugs East Eastern Main Road Personal Care Pharmacy East San Juan Pharmacare Drugs Ltd East Curepe S.A.P.H East St. Augustine Starlite Drugs East Arima Unique Pharmacy East Arouca Bhagwat Pharmacy Central Chaguanas Clinicare Drugs Ltd. Central Vistabella Felicity Community Pharmacy Central Felicity Health Central Ltd. Pharmacy Central Chaguanas Montrose Pharmacy Central Montrose N.A. Farose Health & Pharmacy Central Cunupia Pharmacy Connection Central Chaguanas St. Helena Drug Mart Central Piarco -
21. What discount will I receive on pharmaceutical products and other medical services from Med-Link’s partner network?
Discounts based on the discretion of the pharmacy visited.
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22. How will they know I am a Med-Link customer?
The number you’re calling from will be verified as a registered number on the Med-Link data base.
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23. Is calling the only option to access the service?
Yes registered customers can only access service by calling from the registered mobile number.
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24. If the Balance on my account is overdue, can I still use the service?
Yes, once the unit is not disconnected.
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25. Can I apply for the mobile service from my landline?
Yes you can call from your landline to register your mobile number. However once you have successfully registered your mobile number you would not be able to access the Med-Link services from your landline. Your landline number must also be registered.
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17. Will the nurse be able to prescribe medication for me?
Med-Link is strictly a medical advice service, meant to assist our customers in saving time and money for simple health or other treatment situations where a doctor or hospital’s waiting room and associated fees may be avoided.
The nurse may recommend certain over-the-counter treatment based on the symptoms you describe. However, any condition that requires the issue of prescription medication or warrants specialized medical advice, would be referred to a medical doctor.
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27. Can I cancel the subscription at any time?
Yes you can. There are no penalty fees for cancellation of subscription..
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28. Once subscribed for the yearly plan and request early termination, will I receive a refund for the period I no longer have use of the service?
Customers who subscribe to the yearly plan will not receive a refund for early termination.
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29. Who should I contact to handle any queries with the service?
- For billing queries, you may call 824-TSTT (8788).
- For queries concerning the ADVICE received, you may call 800-LINK and log a complaint with the Service Rep. Your concerns will be addressed accordingly.
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30. What do I do if I change my mobile number?
You would be required to visit any bmobile retail store and notify a CSR of the change.
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31. How often can I use this service?
There is no limit to the amount of times you can use the service.
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32. How do I get discount at the Pharmacy using my landline service?
Landline customers will be issued a discount card
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33. How do I get discounts at the Pharmacy using my mobile device?
At the pharmacy you dial *7070#, then select the Discount Option. A confirmation text message will be sent to the mobile handset with the approved discount amount. This is then given to the attendant who will then apply to the item being purchased.
The Discount is valid for the day it was sent ONLY.
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1. What is the bmobile’s Med-Link service?
Med-Link is a Medical Call Centre Solution, which is available to bmobile customers through a collaboration with Med-Star Ltd (800-Star Ltd.) The service allows our customers to have access to emergency medical advice from registered nurses 24/7, 365 days of the year.
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16. What happens when I call?
Calls are answered by the Assistance Coordinator (AC) and prioritized based on the severity of your condition or emergency. At this point, the AC would determine whether the call should be transferred immediately to the nurses, if not, then the call would be prioritized and your call would be returned within a 10 minute period.
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15. How do I use the service when I am in another country?
Customers can access service overseas by dialing (1- 868-800-5465).
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14. Are there any charges associated with using this service when I am in another country?
The usual roaming rates will apply for mobile.
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13. Once I have registered, how do I access the service?
To seek medical advice once you have subscribed for the service, simply dial 7000 from your mobile phone or 800-5465 (800 –LINK) from your residential line. This will direct you to 800 STAR’s hotline. ALL calls are toll free.
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12. Are there any other fees other than the monthly access charged associated with the service?
There are no other fees associated with this call.
-
11. How qualified are the nurses to give me advice?
These trained Registered Nurses based in North America, with over 10 years average experience, have successfully handled over 100 million calls in Europe the USA and Canada. Nurses direct callers to the most appropriate care, taking every opportunity to educate individuals on how to care for themselves.
-
10. If my phone is lost/stolen or disconnected will I still be charged for the service?
Once your mobile service is suspended, you will not be charged the monthly Med-Link fee.
-
9. Can any of my other family members call in case of an emergency?
A family member can call on behalf of the registered person for assistance. However they cannot call to obtain assistance for themselves. They must become a registered user with his or her own mobile and fixed landline number.
-
8. Once I have successfully subscribed for the service can I call from any number with my ID?
To access the Med-Link service you can ONLY call from the registered mobile number or registered landline number.
-
7. Once I have registered, can I use the service right away?
Upon registration it takes two (2) working days for your account to be processed, after which the service will be available for use. All calls will be toll-free.
-
6. How much does the service cost?
Customers are given two (2) options:
- Monthly access charge $33.75 (VAT Inclu).
- One time yearly access charge of $337.50 ( VAT Inclu).
-
5. How can I unsubscribe from Med-Link?
To unsubscribe from Med-Link, you would be required to:
- Call 824-TSTT (8788)
- Visit any bmobile retail store.
- Dial *7070# from your postpaid mobile handset and select the option to “unsubscribe”.
-
4. How can I subscribe for Med-Link?
To subscribe to Med-Link, you would be required to:
- Dial *7070# from your postpaid mobile handset and select the option “Med-Link”.
- Customers also have the option to call into the caller centers or visit the front office. The CSR will assist the customer with the *7070# activation via their handsets to ensure they agreed to the Terms and Conditions.
-
3. Is this service available to all bmobile customers?
The service is available to all active mobile Postpaid Subscribers on, the following plans:
Everything $99Everything $149.00 Everything LTE $199.00 Everything $275.00 Everything LTE $299.00 Everything $349.00 Everything LTE $399.00 Everything $525.00 Everything LTE $599.00 TSTT Corporate Staff plan $199.00 Corporate Employee everything $325.00 -
2. What are the benefits?
Successful applicants can experience peace of mind with:
- 24-hour unlimited Toll-free access from both their mobile and landline devices for medical advice from registered nurses in Canada
- Discounts at selected pharmacies
- Discounts for visits at registered Doctor’s offices
-
1. What is bmobile SMS Med Tips service?
Bmobile’s Med Tips service is a subscription base service whereby customers receive Health Information via sms messages.
-
2. How does it work?
Customers must opt-in by texting the word “Health” to short code 8477 (TIPS).
Subscribers will receive an SMS Health messages once per day relating to overall Health and wellness.
-
3. What type of medical tips will I get?
Customers will receive medical tips related to various health topics when they subscribe for the service.
-
4. Is the service available for both Pre-paid and Post-paid?
Yes, the service is available to both pre-paid and post-paid subscribers.
-
5. Is there a cost associated with this service?
Customers will receive the SMS Health Tip once daily at a cost of $0.50 ( $0.56 Vat Incl.)
-
6. Is the Health information obtained from a reliable source?
The sources of the Health tips are:
-
7. How can I opt-out from receiving the service?
Customers can opt-out by sending “stop” to short code 8477 (TIPS).
-
1) What is MIFI?
MIFI is a mobile device that uses the 3G/ 4G mobile phone networks to create a mini wireless hotspot.
This can then be shared between mobile internet-enabled devices — such as smartphones, laptops, tablets and even game consoles — that are within range of its signal.
MIFI adds value to your life!
- Convenience – use it anywhere!
- Time Management – no need to wait till you’re at the office or at home to complete your work reports/ projects or assist kids with assignments!
- Saves Money – no need to have multiple data plans for devices. Connect up to 8 devices at once! No Out of Bundle charges. Pay what you planned!
- Practical – one device for use at work and at play!
- Entertainment on the go! – creates more opportunities to keep your young ones occupied while out of the home either watching a movie, playing a game no matter where you are!
- Empowers you – multi-task. Work and Play!
-
2) What new features are available on MIFI?
The new features available are:
- SMS (up to 500 messages can be saved in internal memory)
- Limit your users (between 1-8)
- Roaming
- Guest Wifi Access
- User Device management from Web UI and App
-
3) What is the App I can use to manage my device?
Manage your device 24/7 using the Huawei HiLink App available in both Google Play and Apple Store!
-
4) How do I get service every month?
To get service every month, purchase PRICE $249 + VAT ($31.13) credit and top up. The plan will automatically be activated!
-
5) What happens if I don’t top up immediately at the start of the month?
Service won’t be available until the next $249 top up is done. Once the top up is completed, service will automatically resume.
-
6) How do I credit (top up) the phone number when the sim is in the mifi device?
Credit (top up) the number using the following options:
- Direct Top Up – credit is sent directly to the mifi number (available at our Stores nationwide).
- Using scratch card or e-card, dial 800-1234 from any mobile or landline phone and follow instructions.
- Go online to https://www.bmobiletopup.com/
-
7) Is there any warranty on the device?
Yes. There is a one year warranty on the device.
-
8) Can I exceed my data plan and get charged pay as you go rates?
No! Access will stop when your plan bundle has been depleted. You do have the option to purchase local/roaming Data Add-Ons if required.
-
9) What are the mifi prepaid add on data bundles?
For Local Data
- 2GB Add On – PRICE $15 + (VAT $1.88)
- 5GB Add On – PRICE $25 + (VAT $3.13)
Valid for 30 Days
For Roaming Data
- Caribbean Data Pass (99MB) – PRICE $99 + (VAT $12.38)
- Americas & UK Data Pass (99MB) – PRICE $179 + (VAT $22.38)
Valid for 14 days
(All prices VAT Exclusive)
-
10) How can I purchase a Data Add-On?
To purchase a Data Add-On, once you have sufficient funds:
- Dial *600# from your USSD screen on Huawei Web User Interface or App
- Dial *100 from your bmobile number
- Dial 824-TSTT (8788). Option 1
-
11) Is there a charge for sms sent from the Web UI and/or App?
Yes. In plan sms is bmobile to bmobile only. The following charges would apply:
- PRICE $0.45 + (VAT $0.06) bmobile (after in plan sms is depleted)
- PRICE $0.45 Digicel + (VAT $0.06)
-
12) If I’m an existing Blink On the Go/ Hotspot customer will I be affected in anyway?
No. The existing Blink On the Go and Hotspot customers will remain on their plans, however, there will be no new activations on these plans.
-
13) Can I get a new device if my device is damaged or lost?
Yes! You can get a replacement device for PRICE $699 + (VAT $87.38)
-
14) What do I need to sign up for MIFI service?
You can visit any of our 84 Customer Service Centers nationwide with the following to sign up:
- One (1) form of ID (Non-Nationals – International Passport)
- Top Up First $249 for Mifi Premium Prepaid Plan
- $699 (vat exclu) for Mifi Device
-
15) Where can I roam with the data on my plan?
- Caribbean: Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks &
- Canada, USA, United Kingdom and Guyana
-
16. Q: Will old voicemail, SMS, MMS and ancillary services be lost?
A: Yes, they will be lost.
-
31. Q: What are the possible reasons why a porting request could be rejected by the Clearing House?
A: A porting request can be rejected by the
Clearing House for the following reasons:- If the porting request is already in progress
for the same number - Invalid telephone number, e.g. overseas
- Incorrect account type
- If the porting request is already in progress
-
30. Q: Can a customer port if their number is reported lost or stolen?
A: No—they should contact their old service
provider. -
29. Q: Can a customer port if they have an unpaid billed invoice?
A: No—the customer cannot port if they have
unpaid billed invoice. -
28. Q: Can a customer port if their number is barred or suspended?
A: No—a customer cannot port if their number
is barred or suspended. -
27. Q: For portpaid customers, if the minimum term of their contract has not expired, what happens?
A: The port is rejected and the customer is liable
to pay the old service provider any
outstanding bills after which a brand new
porting request can be raised. -
26. Q: How does the customer know the progress of their Port Request?
A: They recieve SMS messages from the
Clearing House. -
25. Q: What is the Porting SMS Authorisation Number?
A: The Porting SMS Authorisation Number is
9PORT (97678). -
24. Q: For prepaid customers who are porting, what happens to unused credit balances?
A: Unused credit balances on prepaid accounts
will be lost when a porting request is
completed. -
23. Q: Can a prepaid customer send a confirmation SMS if they have zero balance?
A: Yes, they can.
-
22. Q: How much does the confirmation SMS cost?
A: The confirmation SMS is free.
-
21. Q: How much will the customer be charged for porting?
A: The is no charge to the customer for porting.
-
20. Q: What is the time frame within which the validation of porting request must be completed by the customer?
A: The validation of porting request must be
completed by the customer within 8 hours. -
19. Q: How will both postpaid and prepaid mobile telephone numbers be validated?
A: Both postpaid and prepaid mobile telephone
numbers will be validated via SMS. -
18. Q: When it involves multiple numbers on one account being ported, is there a need to validate the port for each number?
A: No—the authorised party shall indicate one
mobile number to be used to validate the
multiple-porting request. -
17. Q: Can multiple telephone numbers be ported under one porting request?
A: Yes—once they belong to the same billing
account. -
1. Q: What is Mobile Number Portability?
A: Mobile Number Portability is the ability to
take your existing mobile number to a new
service with a new provider. -
15. Q: Will undelivered SMS messages prior to porting be lost?
A: Yes, they will be lost.
-
14. Q: Will porting cause the customer’s contacts to be lost?
A: Yes—if the customer’s contacts are only
saved on the old SIM Card. -
13. Q: Are any of the following ports not allowed?
- Prepaid to Postpaid
- Postpaid to Prepaid
- Prepaid to Prepaid
- Postpaid to Postpaid
A: All of the ports listed above are allowed.
-
12. Q: Which of the following ports is allowed?
- TSTT xed to Digicel mobile
- Flow to Amplia
- Digicel to bmobile
- Lisa Communications to bmobile
- Digicel xed to bmobile
A: The only port allowed from the list above is
Digicel to bmobile.
-
11. Q: When the customer ports, how will their phone work on the new network?
A: The new network provider issues a new SIM
Card with the customer’s existing number. -
10. Q: Can a prepaid customer who wants to port remain anonymous?
A: No—all porting requests must be accompanied
by proper ID of the requester. -
9. Q: What supporting documents are required for a Prepaid Port?
A: When making a porting request, prepaid
customers are required to also have:- Valid Passport, Electoral ID or Driver’s Permit
- Working phone and active SIM
-
8. Q: What supporting documents are required for a Postpaid Port?
A: When making a porting request, postpaid
customers are required to also have:- Valid Passport, Electoral ID or Driver’s Permit
- Copy of most recent bill showing proof of
payment - Working phone and active SIM
-
7. Q: How quickly can the customer port to another service provider?
A: After a successful port to a service provider,
the customer will not be able to port that
number again for another 180 days. -
6. Q: What is the porting time from mobile to mobile?
A: It takes approximately three working days to
process and complete a mobile-to-mobile
porting request. -
5. Q: What are the porting days?
A: Requests to port can be made Monday to
Friday, excluding public holidays. -
4. Q: Where can customers port?
A: Customers can port at all TSTT Retail Stores
and Dealer locations. -
3. Q: What are the benefits of porting?
A: The freedom of choice—the customer is able
to choose another service provider without
losing their existing number. -
2. Q: What is Number Porting?
A: Number Porting is a system that enables
customers to keep their telephone numbers
when switching from one communications
service provider to another.
-
1) What is bmobile online delivery Service?
Customers wishing to sign up for bmobile products and services can now do so from the comfort and safety of their homes without having to visit a bmobile store. Orders will be delivered by courier service to any address across Trinidad and Tobago.
-
2) When does the bmobile online delivery service take effect?
The bmobile Online delivery service takes effect 20 May 2020.
-
3) What bmobile products/services can I sign up for with the online delivery service?
PRODUCT PLANS Postpaid Everything $599 Everything $525 Everything $399 Everything $349 Everything $299 Everything $199 Everything Lite $99 Prepaid Unlimited $349 Unlimited Month Plan $215 Unlimited Week $99 Unlimited Day $20 Scratch Card $100 Mifi Premium Plan (Postpaid/Prepaid) $249 -
4) What is required to sign up for online delivery?
POSTPAID SIGN UP / MIFI SIGN UP
Nationals:
- One (1) form of ID
- Proof of address (example utility bill)
Non Nationals:
- One (1) form of ID (International Passport)
- Work Permit (in the case of Venezuelan Migrants, Employment Authorization Card issued to registrants.)
PREPAID SIGN UP
Nationals/Non Nationals:
- One (1) form of ID (International Passport where applicable for visitors)
-
5) How can I sign up for bmobile’s products/services?
- Visit our sign up page, https://bmobile.co.tt/signup/
- Choose your product and complete the online sign up form. Be sure to select “Delivery” when completing the form.
- You will be contacted by a bmobile representative to verify your online request for delivery within one business day. Your payment amount and preferred method of payment will be confirmed at this time.
- Once validated and the transaction is completed you will be notified of delivery time of up to 72 hours
-
6) How long should it take to receive my bmobile package?
Delivery time lines are based on geographic locations across Trinidad and Tobago, but all packages should be delivered by maximum 72 hrs from the time the transaction is validated/processed
-
7) Is there a fee for the delivery service?
Yes. The delivery fee is based on your geographic location. Delivery fees are outlined in the following here: Online Delivery
-
8) Will I be required to make any other payment for the requested service?
Dependent on the transaction, customers may be required to make additional payments for equipment (SIM Cards, Devices, Advance Payments, etc.).
Advance payments have been waived for MIFI Plans and bmobile Postpaid Plans until May 31 2020.
-
9) How can I get assistance if I have a query regarding an online request?
For assistance or queries, contact our Customer Service Center at
- *100 from your bmobile device
- 824-TSTT (8788) from any landline or mobile device
- Visit our website and chat with a Customer Advocate
-
Can Members make modifications/changes to the plan?
No. Only the plan Owner can make modifications/changes to the plan. Written authorization from the plan Owner will be required in order for any Member to modify or make changes to the plan.
-
How can a customer signup for the Premium Shared Plan?
Existing Postpaid customers can visit any bmobile Channel Partner or visit https://bmobile.co.tt/mobile/shared-plan-sign-up/ to sign up for the plan.
Customers on another network can visit https://bmobile.co.tt/mobile/switch/#switch-to-bmobile to sign up for the Postpaid Premium Shared Plan.
-
Is an advance payment required when signing up for the plan?
An advance payment of $499* + VAT 62.38 required when signing up for the plan if the Owner is not already an existing Postpaid Customer.
-
Is there a contractual term for the Postpaid Shared Plan?
Yes, the Shared Plan Owner signing up for the Postpaid Premium Shared Plan commit to a minimum service period of 18 months.
-
Can subscribers make international calls from the Postpaid Shared Plan minutes?
Yes. Customers can make international calls from the plans local minute off-net bundle, to make international calls to US, UK, Canada, China, India, Hong Kong and Ireland.
-
Can subscribers roam using Premium Shared Plan minutes?
No, subscribers cannot use the Premium Shared Plan minutes to roam.
Customers can roam but standard roaming charges will apply. Customers can purchase a bmobile Roaming Add-On to get the lowest roaming rates.
-
What happens when the Data Bundle is depleted?
If all of the data is used up, additional data bundles can be purchased. The owner and members can purchase these bundles via *123#. Additional charges apply for each bundle purchased. Add-On bundles cannot be shared.
-
What happens when the Local Minute Bundle is depleted?
If all the minutes are used up on the local bundle minutes, the customer will be charged the standard Postpaid out-of-bundle rate.
-
Will each subscriber on the plan receive monthly bills?
No. The plan Owner will receive monthly bills.
The usage and charges related to Member will be detailed on the monthly bill.
-
What is the Postpaid Premium Shared Plan?
The Premium Shared Plan is a plan that allows a customer to share Local Minutes, Local Data and Local & International SMS with up to 4 friends or family members.
-
Do all Members have to join the plan at the same time?
No. All five (5) subscribers do not have to join the plan at the same time. However, there must be a minimum of three (3) subscribers joining at inception (Owner +2 Members).
-
Can an existing Postpaid Subscriber be added as a Member to the Premium Shared Plan
Yes. Existing Postpaid subscribers can be Owners of the bmobile Premium Shared Plan. Customers will be required to clear any outstanding balances. Early Termination Fees will be applicable for customers in contract.
-
What happens if the Member number I want to add is not currently on my name?
The current owner of the number will be required transfer responsibility of the number to the prospective owner.
-
Who can be added as a Member to the bmobile Premium Shared Plan?
Any new or existing Postpaid or Prepaid customer can be added to the plan as a member.
-
Who can be the Owner of a bmobile Premium Shared Plan?
Any customer, new or existing Prepaid or Postpaid, can sign up to be the owner of the Plan.
Existing Postpaid customers will be required to clear any outstanding balance on their existing account. Early Termination Fees will be applicable for customers in contract.
-
Is there an additional cost to add subscribers to the Shared Plan?
The 1st Member added is FREE, each additional subscriber is added at a monthly cost of $150 +VAT. The fee structure is as follows:
Lines Cost/Line Monthly Fee 3 $216.33 VAT $24.04 $649.00 VAT $80.75 4 $199.75 VAT $24.97 $799.00 VAT $99.88 5 $189.80 VAT $23.73 $949.00 VAT $118.63 -
How many subscribers are allowed to share from the plan?
A maximum of five (5) subscribers are allowed to share from the plan i.e Primary Subscriber (Owner) PLUS four (4) Secondary Subscribers (Members). A minimum of three (3) subscribers are allowed on the plan.
-
What services are included in the bmobile Premium Shared Plan?
Customers will receive the following:
PREMIUM SHARED PLAN PLAN FEE bmobile CALLS LOCAL CALLS SMS DATA $499 + VAT (561.38) Unlimited 1,000 minutes Unlimited Worldwide 80GB - Local minutes apply to calls to TSTT Fixed, Digicel, Flow, Amplia Communications, Lisa Communications, Open Telecom.
- Standard out of bundle International rates apply for international calls
- Standard out of bundle roaming rates apply.
- Standard Postpaid out of bundle rates apply
- Minutes and data do not roll over.
- Per Second billing applies
-
1. What is the Prepaid “Give Us YOUR number” Campaign?
The Prepaid Port campaign targets customers from the competitor’s network with an UNBEATABLE Value and Savings offer.
The campaign aims to encourage non Bmobile customers to SWITCH and receive MEGA Discounts off the Unlimited Talk and Data plans.
-
2. What does the offer include?
FREE Service
- One FREE Week Unlimited Talk & Data service
Discounted Plans•Week Unlimited Talk & Data Plan•Month Unlimited Talk & Data Plan for up to 6 months
**See in store for further details and pricing information.
-
3. What does the customer have to do to redeem the offer?
The customer will be required to SWITCH their Digicel number over to the Bmobile network in order to benefit from the tremendous savings included in the offer.
-
4. Where can the customer go to SWITCH their number to Bmobile?
The customer can visit any Bmobile Dealer store nationwide and a customer service representative their will guide them through the process.
-
5. How much does the customer pay to SWITCH their number?
There is no cost to the customer to SWITCH their number, all customers who are interested in joining the Bmobile family will receive a FREE bmobile SIM card when they visit the store.
-
6. How does the customer SWITCH their number?
The customer needs to text the words “PORT” to 9PORT (97678) to initiate the process. Once the transaction is completed the customer will receive a text message notification instructing them to change to the bmobile SIM card
-
7. Is this offer available to all prepaid customers?
This offer is available to any prepaid Digicel customer that wants to SWITCH to Bmobile’s network.
-
8. When does this promotion begin?
This promotion will begin on Friday 20th October, 2017.
-
9. How long will this promotion be valid for?
This promotion is an ongoing campaign.
-
10. When will the customer have access to the discounted plans?
The customer will be able to access the discounted plans after they have successfully switched their number over to the bmobile network.
-
11. How do customers purchase the discounted Week and Month Plans?
In order the purchase the discounted plans, the customer must complete the following steps
- Dial *123#
- Choose Option 1 – Special Promotions
- Choose either Unlimited Week plan or Unlimited Month plan
- The customer will receive their plan immediately after purchase.
-
12. Will the customer be able to make calls to other networks from the bundle?
Yes, the Unlimited plans can be used to make calls to any local mobile network provider.
-
13. Will I be able to purchase other plans from the *123# menu?
Yes, you will also be able to purchase other plans from the regular *123# menu, however, please note that plans purchased from Option 2 – Talk and data plans will be charged at the regular prices and not the DISCOUNTED PRICES.
-
14. How do I check the balance on my plan?
You can dial *123# QUERY BALANCES to check bundle balance
-
1. What are bmobile Postpaid Data Roaming Add-Ons?
bmobile Roaming Add-Ons allow customers to control their roaming charges while travelling abroad. Customers can take advantage of both Postpaid & Prepaid Roaming Add-Ons while roaming in the Caribbean, Caribbean, Bahamas, Canada, Guyana, Netherlands Antilles (Bonaire, Curacao), Panama, UK, USA and selected destinations in Europe, Central/South America and Asia*
bmobile offers:
- Roaming Voice Only Add-Ons valid in the Caribbean, Canada, Guyana, UK and USA.
- Roaming Data Only Add-Ons valid in the Caribbean, Bahamas, Canada, Guyana, Netherlands Antilles (Bonaire, Curacao), Panama, UK, USA, and selected destinations in Europe, Central/South America and Asia.
- Roaming Combo Add-Ons, which offer the customer, Voice, Data and SMS services while roaming, are valid in the Caribbean, Bahamas, Canada, Guyana, Netherlands Antilles (Bonaire, Curacao), Panama, UK, USA
- Postpaid Global Data only, which offers Belize, China, Costa Rica, Czech Republic, Dominican Republic, El Salvador, Germany, Guatemala, Hong Kong, Ireland, Italy, Mexico, Nicaragua, Suriname, Switzerland, Venezuela, Ghana, Greece, Hungary, Netherlands, New Zealand, Portugal, Romania, South Africa, Spain
- 2. What do Postpaid Roaming Add-Ons offer?
-
4. How can a customer access the Postpaid Roaming Add-Ons?
The Roaming Add-Ons can be added via the *123# menu. Select the option for Roaming Plans/Roaming Specials.
-
3. Who can access/use the Postpaid Roaming Add-Ons?
All customers with the Roaming service provisioned on their mobile number can access the Roaming Add-Ons.
-
5. Will the Roaming Add-Ons work if the Roaming Service is not provisioned on my mobile number?
No. The roaming service must be provisioned on a customer’s mobile number for the Add-Ons to work. Customers should verify that the service is active before purchasing the Postpaid Data Roaming Add-On and before travelling abroad. This can be done by dialing *100 from your mobile phone or visiting any bmobile Retail Store.
-
6. What is the priority for in-package roaming bundles and the Roaming Add-Ons?
Select bmobile Plans have in-package roaming bundles. The bmobile website can provide details of in-package roaming bundles. (https://bmobile.co.tt/mobile/ ).
If a customer has purchased a Roaming Add-On, this will be depleted first and then the in-package bundle will be depleted, assuming that the in-package bundle is applicable to the roaming destination.
-
7. Is confirmation received when the plan is purchased?
Yes. Customers will receive a confirmation message upon purchase of the Add-On.
-
8. How can the balance on the Postpaid Roaming Add-On be checked?
Customers can check the balance on the add-on by dialing *123#. Select the option Query Balances.
-
9. Will customers be notified if the Roaming Add-On has been used up?
Customers will receive notifications when usage of the Add-On bundles is at 75%, 90% and 100%.
-
10. What happens if the Roaming Voice Add-On is used up?
If the Voice Roaming add-on is exhausted, roaming usage will begin to deplete any available in-package Voice Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter is fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Post and Pre-Paid Plans respectively will apply. Visit https://bmobile.co.tt/mobile/international-calling-roaming/#voice-data-roaming for details of these rates. Alternatively, a customer can choose to purchase the Add-On again.
-
11. What happens if the Roaming Data Add-On is used up?
If the Data Roaming add-on is exhausted, roaming usage will begin to deplete any available in-package Data Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter is fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Post and Pre-Paid Plans respectively will apply. Visit https://bmobile.co.tt/mobile/international-calling-roaming/#voice-data-roaming for details of these rates.
Alternatively, a customer can choose to purchase the Add-On again. -
12. What happens if any component of the Roaming Combo Add-On is used up?
The Roaming Combo Add-On comprises three (3) individual bundles:, one (1) Roaming Data Bundle, one (1) Roaming Voice Bundle, one (1) Roaming SMS Bundle. If the Data Roaming add-on is exhausted, data roaming usage will begin to deplete any
available in-package Data Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter is fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Post and Pre-Paid Plans respectively will apply. The Roaming Voice and Roaming SMS components of the Combo
Plan will be available for the customer to use.
Upon exhaustion of the Roaming Data Component of the Combo Roaming Add-On, the customer is allowed to purchase an additional Combo Plan if the customer so chooses. If the Roaming Voice or Roaming SMS is exhausted before expiry of the Combo Add-on plan, Voice or SMS roaming usage will begin to deplete any available in-package Voice or SMS Roaming bundle, assuming that the in-package bundle is applicable to the roaming destination. If the latter are fully depleted or the in-package roaming bundle is not valid in the roaming destination, out of bundle roaming rates applicable to Post and Pre-Paid Plans respectively will apply.
In this instance the customer will NOT be allowed to purchase a second similar Combo Add-On before expiry or before the exhaustion of the Roaming Data component of Combo Plan.Visit https://bmobile.co.tt/mobile/international-calling-roaming/#voice-data-roaming for details of these rates.
Alternatively, a customer can choose to purchase the Add-On again. -
14. For which roaming partners are the Roaming Add-Ons valid?
The Roaming Add-Ons are valid with the following partners in the following destinations:
ROAMING DESTINATION ROAMING PARTNER Bahamas BTC Caribbean * FLOW Canada Bell, Telus Mobility China Unicom Costa Rica Telefónica Dominican Republic Claro El Salvador Telefónica Moviles Ghana Vodafone Germany Telefónica, E-Plus Greece Vodafone Guatemala Telefónica Moviles Guyana GT&T Hong Kong Smartone Hungary Vodafone Ireland Vodafone Italy Vodafone Mexico PCS Netherlands Antilles (Bonaire & Curaçao) UTS (CHITTIE) Netherlands Vodafone Nicaragua Telefónica Celular Panama Telefónica Moviles, C&W Portugal Telefónica Moviles, C&W Romania Vodafone Spain Telefónica St. Maarten TelCell South Africa Vodacom Suriname TeleSur UK Vodafone USA/Canada AT&T, Bell, Telius Mobility Venezuela Telefónica *Caribbean destinations are limited to Anguilla, Antigua and Barbuda, Barbados, British Virgin Islands, Cayman Islands,
Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Turks & Caicos -
13. Can the Roaming Add-Ons be used with all devices?
Yes, the Roaming add-ons can be used with all handsets/devices that allow data service including but not limited to Blackberry, Android and Apple devices.
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How can I become a bmobile customer and keep my number?
You can keep your mobile number when changing from another operator to bmobile using Mobile Number Portability
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How much does it cost to change to bmobile?
Porting to Bmobile is FREE.
You will receive a FREE bmobile
LTE sim card. -
What do I need to bring my number to bmobile?
If you are a prepaid customer with your current provider:
- One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
If you are a Postpaid customer with your current provider:
- One (1) form of identification (Electoral ID, Passport or Driver’s Permit)
- Proof of Address (No older than 3 Months)
- Copy of most recent bill from current service provider and proof of payment in full.
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What do I need to bring my number to bmobile?
- You will need to complete the Porting Authorization Form either at a bmobile store or online https://bmobile.co.tt/mobile//switch
- When the application verification process is complete you will receive your SIM package
- Next, Text “PORT” to “9PORT” (97678) from your old SIM card
Once the port is completed you will receive a notification on the old SIM card to switch to the new bmobile SIM card
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Can I keep my handset?
Yes, you can if your handset is LTE ready. All you need to do is change your Access Point Name (APN), which can be found in Settings: The new APN is “bmobile”.
You can visit any of our channel partners to upgrade to an LTE capable device of your choice.
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How long does the process take?
In most instances the process takes about 15 minutes. In some circumstances the process may take up to 72 hours.
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Do I get a discount off my Postpaid plan when I switch to bmobile?
You get One Month FREE and 25% off your selected plan for six (6) months when you switch to bmobile
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Can I move from an eSIM to physical SIM and the reverse?
Yes, you can switch from eSIM to physical SIM in seconds, once your phone supports a physical
SIM. -
What devices support an eSIM?
On Apple devices, iPhone XS, iPhone XS Max, iPhone XR, and later feature eSIM support. Android smartphones that support eSIM include the Google Pixel 3 series, the Google Pixel 3a series, flagship Samsung devices such as the Samsung Galaxy S20 series, Samsung Galaxy Fold, and Samsung Galaxy Z Flip.
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How can I get more information about eSIMs?
You can get more information on eSIMs by interacting with any of customer service points:
- Visit our website www.bmobile.co.tt
- Visit bmobile’s Facebook http://facebook.co/bmobile
- Visit bmobile Instagram – bmobilelifeison
- Contact us at 824-8788, from any number
- Contact us at *100, from your bmobile phone
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Will my SMS and contacts be transferred to my eSIM when I move from a physical SIM?
Your sms and contacts will not be transferred automatically. You would need to back up your contacts to the cloud or your phone and transfer the data to your eSIM once installed.
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What if my phone is lost or stolen, how can I get my eSIM number back?
If your phone is lost or stolen, you will need to visit a Bmobile store and request a new eSIM with your existing phone number. Proof of having been assigned the phone number will be required.
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Can I have the same eSIM on different eSIM supported phones?
No. This is not possible. Only one device is allowed at a time per eSIM.
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How can I change my eSIM?
You can change your eSIM profile by visiting select bmobile stores and requesting a new eSIM with a new phone number.
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Can I recover my eSIM if I accidentally delete it?
Yes, you should keep a copy of the QR code issued in the store so you will be able to re-scan the code in the event of accidental deletion.
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What happens to my physical SIM when my eSIM is activated?
If you are moving the phone number of your physical SIM to an eSIM, the physical SIM will no longer work. If you are purchasing a new eSIM with a new phone number, you can use both the physical SIM and eSIM as they will have different phone numbers.
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Would persons with existing numbers on a physical SIM be able to convert to an eSIM?
Yes, you can swap out your physical SIM to an eSIM with the same phone number, once your device supports eSIM.
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What should I do when replacing or upgrading a cell phone?
When it’s time to replace your cell phone or upgrade to a new model:
- Check your old phone to find out if it has a physical SIM card, uses an eSIM, or both.
- If the device you are replacing uses an eSIM, wipe all data from the eSIM profile before
you dispose of or recycle the device. - If your old phone had a physical SIM card, you should remove it. You can either store it
securely as a backup or destroy it so there’s no risk of having the data on it stolen.
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What is an eSIM?
An Esim is a digital SIM that can be downloaded onto your device and connects your device to the bmobile network. The eSIM cannot be physically removed.
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Can a device without eSIM compatibilities become eSIM compatible?
No. You will have to purchase a new device that is eSIM compatible.
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Is it possible that my phone has eSIM capability but I cannot use a physical SIM at the same time?
In some cases, you can only have one SIM (either physical SIM or eSIM) configured to your handset. In these cases, the physical SIM card slot can be used to insert a memory card as well. Using an eSIM in this case will allow customers to gain additional storage for their device.
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Is it possible that my phone has both physical SIM card and eSIM capability?
Some cell phones may have both a removable SIM card and an eSIM, which allows customers to have two separate numbers – such as a personal number and a work number – on one device. The dual SIM feature is supported on a wide range of mobile phones.
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How do I set up an eSIM on my own?
To set up an eSim on your own, you must have a new bmobile eSIM and an eSIM capable device. Simply follow the instructions for setting up an eSIM on your device, which can be found here.
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What is the cost of an eSIM?
The cost of the eSIM is TT$50.00. VAT is not applicable on eSIMs. Prepaid customers will pay this cost upfront, whilst Postpaid customers have the option to pay upfront or charge the cost to their next bill.
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Is the eSIM available for all customers whether prepaid or postpaid?
Yes, you can purchase a Prepaid or Postpaid eSIM.
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How do I get an eSIM?
New customers who requires an eSIM for a new device:
- Visit one of the select bmobile stores to purchase an eSIM.
- The CSR will provide you with a QR code to download your eSIM to your device.
- Follow the instructions of the CSR to download the eSIM to your device.
- Verify that the service is active and confirm your new mobile number.
Existing customers who wants to upgrade a physical SIM to an eSIM:
- Visit one of the select bmobile stores to purchase an eSIM.
- The CSR will update your account with the new eSIM information.
- The CSR will provide you with a QR code to download your eSIM to your device.
- Follow the instructions of the CSR to download the eSIM to your device.
- Verify that the service is active with your current mobile number by making a call or using data.
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What are some eSIM benefits?
- You download an eSIM and activate it, so you don’t have to manage a physical SIM card. Some devices with eSIM capabilities can support more than one mobile phone number via multiple eSims.
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How does an eSIM differ from a physical SIM?
- A physical SIM card is a physical chip card you slot into your device.
- An eSIM is a digital SIM that can be downloaded onto your device and connects your
device to the bmobile network. - The eSIM runs on the same network as physical SIM cards, so there is not much
difference in how they work outside the initial set-up and transferring of your number and
plan. - An eSIM performs the same function as a physical SIM card but removes the requirement
to physically swap SIMs when switching devices or requiring the use of another mobile
number.
