Digipolitans

If there’s one thing we’ve learned this year at Digipolitans, it’s the power of curiosity. Both for ourselves and our clients. Always keeping an open mind, gaining fresh insights, and approaching challenges from new perspectives make all the difference. So, for our end-of-year team activity, we chose a place that truly celebrates this spirit: HET KUNSTUUR in Mechelen, where masterpieces by Belgian artists are showcased in the most extraordinary way. It was an inspiring experience that opened our eyes to entirely new ways of looking at art. The day ended with a warm and cozy team dinner, where we reflected on the year and felt deeply grateful for the incredible people around us. With that gratitude in mind, we decided to donate part of our holiday gift budget to De Warmste Week by VRT, supporting their vital mission to combat loneliness. From our Digipolitans family to yours, happy holidays! Here’s to embracing curiosity and transformation together in the coming year. 🌟 #Digipolitans #Transformation #HappyHolidays #dww24

Our Saint Nicholas gift to you? Plenty of food for thought. In a strategic transformation for an international food production company, we are merging two customer-facing departments into a unified Customer Experience (CX) organization. By redesigning processes, integrating advanced technologies, and automating workflows, we are laying the foundation for scalable growth – all while keeping customer value at the heart of every decision. Here are some insights worth sharing: 🎁 1. Have a clear direction, embraced by all teams Start by thoroughly understanding the long-term goals of the leadership team and translating them clearly across the organization—this is the foundation of your entire plan. In other words, bridge the gap between top-level strategy and the operational workforce. Once this alignment is in place, focus on engaging your key stakeholders to drive transformation forward. 🎁 2. Plan flexibly, adapt relentlessly. A solid initial roadmap is crucial for setting this direction, but true progress comes from flexibility and regular check-ins. Transformations like this typically take 12–24 months, and success hinges on advancing step by step, guided by the insights gained along the way. 🎁 3. Technology follows the readiness of your people, not the other way around. Success depends on aligning your processes and ensuring your team embraces change before imposing strict technological deadlines 🎁 4. Balance external perspectives with internal goals. Our client excelled in operational efficiency, but we needed to ensure it complemented rather than clashed with personalized customer experiences. The key question is: how can you address customer needs, unexpected issues, or ad-hoc requests without disrupting your operations? Achieving this balance demands a clear vision, the courage to challenge the status quo, and strategies that harmonize efficiency with adaptability. 🎁 5. Be ready to ‘kill your darlings.’ Much of this company’s valuable knowledge resided in people’s minds, siloed between teams. Stimulating knowledge sharing while recognizing the individual contribution requires a delicate guidance. These are lessons learned from the field: practical, real, and actionable. And if Saint Nicholas has slipped them into your shoes, rest assured—we’ll be here to help you turn them into a winning strategy.  😉 #Digipolitans #transformation #change #learnings

This could have been you…👀 Your own cool AI-generated avatar? Oh, absolutely. But, most importantly: • Transforming your content marketing strategy with AI • Making it 32% more efficient • Boosting brand awareness by 40% • And shining on the IAB MIXX Awards stage with a silver medal for ‘best use of AI’. Feeling a little FOMO? Don’t worry, we’re here to help you follow in Scarlet’s footsteps. 😉. #Digipolitans #DigitalTransformation #TikTok #AI

Setting ambitious goals is easy. Achieving them through consistent and deliberate action? That’s the real challenge. Digipolitan Kristof Van Gemert knows this all too well. After months of relentless preparation, he recently competed in the Ironman World Championship in Hawaii and we could not be prouder! He swam, biked and ran the total distance of 226 kilometers in an impressive 9 hours, 28 minutes, and 4 seconds. Out of nearly 2,400 participants, he secured 212th place, proving that pushing boundaries leads to extraordinary achievements. 👏🥇 Transform today. Win tomorrow. What better example could we give? #Ironman #WorldChampionship #BusinessTransformation #Digipolitans

🎉 Happy Digipolitan Anniversary to Priskilla Wilssens and Jacob Hemptinne! 🎉 Last week, we celebrated five fantastic years with two incredible team members: Priskilla and Jacob. Their unique talents and dedication have been instrumental in driving successful transformations—not only within our own organization but also in delivering outstanding results for our clients. And such commitment obviously deserved a proper celebration! 🎈Our office transformed into a festive space, and we honored them with a well-deserved place on our Wall of Fame. And, of course, the day wouldn’t be complete without Pee Klak’s world-famous spaghetti to mark the occasion! Here’s to 5 (or 50?!) more years of transforming businesses together. 🥂 #Digipolitans #Team #Anniversary #5years

Helping an entire commercial organization become more consumer-centric? It may seem challenging, but our transformative CX Growth Program at bpostgroup has proven it’s possible. With tons of real-life CX inspiration and 54 (!) tailored trainings covering hyper-relevant topics like AI, Design Thinking, and Voice of the Customer, we’ve equipped them with the tools they need to put the customer at the heart of everything they do. Here’s what we’ve learned: 🤝 People are the key drivers of this ambitious goal. Investing in immersive, hands-on training programs empowers individuals to drive real change. 🥇 Enhanced individual capabilities fuel collective success as an organization. 🎨 Customization is critical. There’s no one-size-fits-all approach. Tailored tracks allow each department to embrace customer-centricity in their unique way. 📚 Practical learning beats theory. A hands-on, real-world approach ensures that ideas translate into actionable outcomes. 💡Hackathons unlock innovation unlike anything else. Stepping out of the everyday and into an ideation space creates opportunities for breakthrough thinking. Our CX Hackathon was the perfect crowning moment of our journey together. Join in on the CX fun with a few impressions of this inspiring and energizing day! Big thanks to everyone who contributed their time, passion, and commitment to making this program a huge success. Special shout out to Céline Malyster, our fantastic moderator, as well as Pascal De Greef and Frank Croket from bpost for making all of this happen! 🚀❤️ #Digipolitans #CX #CustomerExperience #CustomerCentric #Transformation

Proud of our Digipolitans for winning the silver IAB Mixx Award in the category 'Best use of AI'! 👏👏

New talent on board! 🙌 It is with great pleasure that we introduce you to our newest Digipolitan: Kristof Van Gemert. With an impressive track record as CEO of a top-notch digital product agency, Kristof is an expert in digital transformation, adeptly guiding organizations through their digital journey from A to Z. His passion for making an impact is truly inspiring, and we're thrilled to have him step into the role of CX & Business Lead for Digipolitans. When he’s not busy running and scaling businesses, you can find him training hard for the legendary Hawaii Ironman taking place this Fall. Whether it's business or sports, he’s clearly in it to win it! 🏅 Join us in extending a warm welcome to Kristof! 🚀 #Digipolitans #DigitalTransformation #NewTalent

We’ve reached Olympic level! Here at Digipolitans, we’ve been taking our commitment to health to new heights—literally, as many of us climb the stairs to the 6th floor daily 😉. But it's not just labeled Olympic level for our efforts. For the past few months, we’ve had the honor of sharing this floor at Buro & Design Center with the offices of the Belgisch Olympisch en Interfederaal Comité. As the Olympic Games 2024 officially begin tomorrow, we’re excited to cheer on Team Belgium as they compete on the world stage! 🥇🇧🇪 Your dedication, hard work, and passion inspire us every day. Let’s go for gold! 🚀 #Digipolitans #DigitalTransformation #TeamBelgium #OlympicGames2024