We’re thrilled that you are interested in joining us here at the Amynta Group!
The TITLE SERVICE REPRESENTATIVE is responsible for conducting effective follow-up for motor vehicle titles.
This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
Review title documents to determine if a correction is warranted and process necessary correction.
Release leased or retail title documents per state and client guidelines.
Contacting clients by phone or e-mail.
Receiving incoming calls from clients, dealers and customers and respond as necessary.
Process incoming title related work received either by client request, department notification, or incoming mail and/or FedEx.
Resolve issues with follow-up, customer, or client.
Report system issues to IT.
Coordinate activities in area.
Provides support to supervisor in training and work assignment.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
High school diploma or equivalency.
Accurate keying skills and ability to speak clearly.
Mastered knowledge of Title Service functions.
Customer service experience.
Experience with vehicle titles, DMVs ,or auto dealers.
Ability to work effectively with others.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
Reading comprehension.
Mastery of the English language, both written and verbal.
Mastery of basic math functions.
Familiarity with use of computer.
Strong attention to detail.
Ability to meet deadlines.
Ability to comprehend and follow written and verbal instruction.
Ability to provide clear and detailed instruction or explanation.
Ability to recognize and resolve exceptions independently.
Ability to perform under minimal supervision.
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
The Company will accommodate a candidate to the point of undue hardship.
Please inform the Company's personnel representative if you require any accommodation in the application process.
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