Tracy Davenport

Insight into how Flight Centre is defining a new age of CX with AI and Qualtrics in Australia. "...with the help of Qualtrics, we took the next step...integrating everything so that where previously we were just soliciting information and data is structured, we've moved into an unsolicited and solicited environment with structured, unstructured data.. That allows you to drive change. We work through a listen, learn, act framework, and act is the most important. That's where AI, and natural language understanding, plays a bigger role. The natural language understanding has really helped us with that particular component." #AI #CX #EX #productivity #talentmanagement #leadership #futureofwork #datadriven #digitaltransformation #innovation #qualtrics #experience #experiencemanagement #XM #experiencematters #customerexperience #employeeexperience #employeeengagement #employeelistening #employeeretention #HR #talent #talentacquisition #CHRO #CMO

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The 2025 Gartner CIO and Technology Executive Survey gathered data from 3,186 respondents, including 109 from ANZ across the public, private and non-profit sectors. Eighty-eight percent of Australian and New Zealand (ANZ) CIOs and technology executives revealed cybersecurity remains the top technology investment in 2025. Top CIO Focus Areas for 2025 📌Managing cybersecurity and other technology risk is the leading priority for 82% of ANZ CIOs 📌Managing technology financials (59%); 📌Demonstrating the business value of IT (52%); 📌Innovating and modernizing enterprise applications and software (51%) #cybersecurity #riskmanagement #ANZ #Gartner

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Absolutely this... from my perspective, I see evolving compliance requirements (e.g. CPS 230) driving a stronger focus on operational risk and crisis management.

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“Top Secret “ Another huge “customer obsession” and commitment from AWS !!! Through collaborations with public and private sector organizations, AWS has provided secure, reliable, and innovative cloud solutions, including the recent launch of the AWS Asia Pacific (Melbourne) Region. The $2 billion strategic partnership with the Australian Government for the "Top Secret" AWS Cloud (TS Cloud) marks a new milestone, enhancing defence and intelligence capabilities while fostering job creation and skills development in areas like cybersecurity and cloud computing. AWS's focus on nurturing Australian innovation is reinforced by investments exceeding $9.1 billion and plans for an additional $13.2 billion by 2027, solidifying its commitment to meeting the highest security standards and building sustainable cloud infrastructure. Through initiatives like the TS Cloud and renewable energy projects, AWS is not only shaping the future of technology in Australia but also empowering the workforce through comprehensive training programs, aiming to drive the nation's digital transformation and long-term success.

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Australia's data landscape is evolving rapidly, with emerging technologies reshaping how we manage and leverage information. This news highlights a fascinating development that CIOs and CDOs should watch closely. How might these advancements impact your data strategy and the way you empower your organisation to make informed decisions? https://lnkd.in/gqNk6XbZ

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Curious about New Zealand’s migration trends? Explore the data yourself! Do you want to understand how NZ’s migration story is evolving through data? With MBIE’s Migration Data Explorer (MDE), you can access comprehensive up-to-date migration statistics at your fingertips. Whether you’re a policymaker, researcher or just someone interested in how migration is shaping the future of New Zealand, this interactive tool has what you need. The MDE offers: ·       A single interface that its easy to explore migration statistics. ·       A framework that goes beyond visa numbers, helping you analyse migration’s impact on population and the labour market. ·       Customisable views, allowing you to explore visa and application types and more, all updated with the latest information from Immigration New Zealand. Recently refreshed with September 2024 data, the MDE offers a unique opportunity to stay informed of migration trends. Check out the Migration Data Explorer today, and start uncovering insights that matter to you: https://lnkd.in/grPAZyyj. #Migrationdatadomain #MDE #ExcellentMahi Veronica Kletzkin, Peter Campion, Andrew Hoy

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🚀 SOLUTION SPOTLIGHT: Navigating the 3G Network Sunset with Blackhawk.io In the ever-changing tech landscape, New Zealand is leading the charge in digital transformation. As Spark and One NZ retire the aging 3G network, embracing 4G, 5G, and LPWAN, the future looks promising. However, for telematics and GPS tracking solutions, this shift poses challenges. Step 1: The 3G Network Sunset The once groundbreaking 3G network is set to retire, led by Spark and Vodafone. While there's no set date, One NZ, Spark, and 2degrees have outlined 2025 for the transition. Step 2: Impact on Telematics and GPS Tracking A significant consequence is the obsolescence of older 3G telematics devices, crucial for fleet management. This shift could leave businesses without a vital component in their ecosystem. Step 3: The Blackhawk.io Solution Fearing disruption? Fear not. Blackhawk.io ensures a seamless transition. Good news – no Blackhawk IoT customers are affected; our devices are future-ready with 4G, 5G, or LPWAN connectivity. How Blackhawk.io Facilitates the Transition: 📡 Hassle-Free Device Replacement: We simplify the process, replacing outdated 3G devices with state-of-the-art alternatives. Our nationwide installation service ensures minimal downtime, with same-day completion options. 🚦 A Continuity of Services: No disruptions in fleet management with Blackhawk.io. Our devices offer real-time data, optimal uptime, and a reliable service you can trust. 👨‍🔧 Proactive Maintenance: Our platform provides real-time data-driven service reminders, reducing downtime and keeping your fleet in top shape. ⏩ Streamlined Transition: Blackhawk.io offers an all-in-one solution for managing assets. Seamlessly transition from outdated 3G devices to the latest telematics technology. Conclusion: Embrace the Future with Blackhawk.io As the 3G era ends in New Zealand, Blackhawk.io paves the way for a connected future. Trust us to navigate this transition, keeping your fleet on the cutting edge. With our innovative solutions, the road ahead is clear. Embrace the future with Blackhawk.io – where technology meets seamless fleet management. 🌐🚗 Explore our range of IoT devices: https://lnkd.in/gcZHV-eY hashtag #gpstracking #fleetmanagement #3gshutdown

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If you have a few minutes, I highly recommend this great article by Rob on both the opportunities and the challenges of implementing digital technologies for infrastructure agencies in Australia along with insights from leaders that were shared during the Illuminate event in Sydney earlier this year. https://lnkd.in/eXz4Ak4f Some key points that Rob touches on: 1. Digital maturity is a recognised challenge 2. Public sector organisations are committing to leveraging AI in innovative ways 3. Effective communication is a key learning for public sector projects 4. The focus must be on the people behind it all Robert Malkin

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The use of data with AI can significantly enhance how we live and work. But it’s important to balance this with reducing potential risks, so that we can deliver better outcomes for our people, our customers and society. That’s why I’m pleased to see that Telstra has become the first Australian company – and only the sixth organisation globally – to join UNESCO’s Business Council to promote ethical AI. Telstra will be part of a select group that works with UNESCO to support data governance and diversity, as well as joint initiatives to ensure AI serves the public good. As our Product & Technology executive Kim Krogh Andersen says, we all need to lean on and learn from each other, to ensure AI is developed and deployed in a way that respects human rights, diversity and dignity. Concerns over the impact of AI on society have been voiced loud and clear. But it’s only with this commitment to ethical and responsible AI, that we can be confident of a future where people’s interests come before technology. #ai #artificialintelligence #data #AIethics #responsibleAI https://lnkd.in/gf3qD3cX

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At Datacom, we're excited to share insights from our Fifth Annual Cloud Report. Our survey of 700+ business leaders across Australia and New Zealand reveals fascinating trends shaping the future of cloud technology. Key Findings: Modernization is King: Companies are laser-focused on modernizing applications to boost security, fuel growth, and enhance performance. Growth Remains the North Star: Despite economic headwinds, businesses are prioritizing top-line growth and customer acquisition. AI's Practical Revolution: It's not just hype - organizations are actively implementing AI to drive efficiency and gain a competitive edge. Hybrid Cloud Reigns Supreme: While hybrid models are popular for their flexibility, many lack a formal strategy - a critical area for improvement. Security First: Cybersecurity continues to be the top tech investment priority, followed closely by IT platform upgrades. These insights offer a roadmap for navigating the complex cloud landscape in 2024 and beyond. How does your organization's strategy align with these trends? Download our full report to dive deeper into these findings and discover actionable strategies for your cloud journey. Let's connect and discuss how these trends could impact your business! #CloudComputing #TechTrends #DatacomInsights #AI #Cybersecurity https://lnkd.in/gEhK8zDN

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A joint report from Tech Council of Australia and Datacom released last week identified 3 Top Tech Trends for 2024: 1️⃣ Artificial Intelligence 2️⃣ Cyber 3️⃣ Quantum & Space 🔬 Methodology: This report summarises the findings from a survey fielded between December 2023 and January 2024 by the Tech Council of Australia with 46 responses. Respondents are leaders of Tech Council member companies and Digital Employment Forum members 🔍 Key Takeaways: 💠 More than two-thirds of tech leaders expect AI to be the defining technology trend for 2024 💠 1 in 6 surveyed tech leaders think deep-tech areas such as quantum and space can overtake AI as the defining trend of 2024 💠 More than 50% of tech leaders have an impact or Environmental, Social and Governance (ESG) strategy in place. ❓ What are your thoughts on these trends? ❓ Which one do you think will have the biggest impact on your industry in 2024? #TechTrends #AI #Quantum #Cyber #Quantum

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Learn how our reseller 'UR Supported' helps NDIS providers through the implementation of NEONNOW Enabling NDIS providers to engage and assist their clients with modern CX technology, leading to enhanced compliance and greater satisfaction for clients. Read the story https://lnkd.in/gVRBjC8R #aws #contactcentre #cloud #customerexperience

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A very productive couple of days of face-to-face meetings with our Federal Government customers and Head of Data and AI for Datacom Australia, Rich Williams. Some common challenges around the importance of Data Governance being a key foundational aspect of our customer’s Data & AI journey. Ensuring it's an enabler for both technical and business stakeholders is at the top of the list of everyone we spoke to. Data Governance is also a key foundation of another challenge our customers are tackling in Modernising their Data Platforms in readiness for the value that AI can bring. When thinking Data, Advanced Analytics and Artificial Intelligence to help solve your greatest business challenges, think DATACOM.

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Cybersecurity is critical in today's digital landscape, as highlighted by a recent incident involving Google Cloud. The tech giant accidentally deleted UniSuper’s $125 billion pension account, underscoring the significant risks associated with data management and storage in the cloud. Organizations must continuously evaluate and strengthen their security measures to protect against evolving threats. NetNeura’s commitment to security is a step in the right direction, demonstrating the proactive measures necessary to safeguard data and maintain trust in the digital ecosystem. https://lnkd.in/d2hTrU9z

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October 2024 Edition of the Australian Institute of Company Directors Magazine. #Cybersecurity ranks as the number-one concern for businesses, followed by financial, legal and regulatory risks, a new report has found. In partnership with YouGov, McGrathNicol surveyed more than 300 C-suite executives and board directors across Australian businesses with 50 or more employees. Cyber risk was a top-five concern for 2024 for 68 per cent of organisations, the highest of any risk category. The report found 71 per cent of organisations don't conduct due diligence on their key suppliers' cybersecurity practices, and over 75 per cent don't require mandatory reporting of cyber or data breaches affecting their suppliers. While 87 per cent of surveyed organisations were confident their business has a comprehensive insider risk management program in place, less than a third have implemented fundamental insider risk controls. Only 28 per cent use a risk-based vetting and due diligence framework for employees and suppliers or contractors, while only 27 per cent have education/awareness programs in place, and just 18 per cent have appointed an authority accountable for insider risk. BSI Learning #CybersecurityAwarenessMonth

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Do your FY25 business plans include the adoption of AI? AI has rapidly evolved from a futuristic concept to a critical component in modern business strategy. The journey towards AI adoption, however, is not without its challenges. Our AI Maturity Model provides a structured framework to assess your current capabilities, identify strengths and gaps, and guide the development of a comprehensive AI strategy. We've built a 5-minute assessment tool that will give you real value and actionable next steps. Give it a go now on the link below and reach out if you've got any questions! Customer Science Group

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Qantas “new distribution model” The claim… “Additionally, for agents it opens up new revenue opportunities, makes it easier to sell ancillary products, streamlines the process for refunds and changes, and empowers them with the tools to create a more personalised experience for each traveller.” There is no evidence that this will happen. No credible examples. The empty promises were first made on 1AUG 2019 with the announcement of the Qantas Channel. “Agencies who have signed up to the Qantas Channel will, over time, be able to offer customers new content, sourced from the New Distribution Capability (NDC)-enabled Qantas Distribution Platform (QDP) Greater reward and recognition of our Frequent Flyers and the ability to deliver targeted offers for our Agency Partners are just some of the benefits that are in the pipeline.” The reality. Plenty of evidence. More surcharges and content chaos. More investment in direct sales eg Qantas Business Rewards. With a new side of “Premium- by invitation only” truffle fries for the elite few who earn their “Golden Ticket” #Qantas #Qantas Distribution Platform #MarketPower #OptinProgram #Fragmentation #Discrimination #NewDistributionCarnage

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