Toni Brearley CAE

It’s no secret that quality disability service providers are struggling since this year's pricing decision, with many in crisis mode. The proposal for a tiered system of registration for disability support makes sense. But registered high quality providers need to be fairly compensated or they will face a huge financial disadvantage. Pricing that recognises the added costs of quality must be part of the new system. This is for the NDIS participants' sake too. No one wants to see vulnerable participants struggling to find decent support because high quality providers can’t afford to take them on and provide the standard of care they deserve. I wrote last year about the need for a differential pricing system for disability supports here: https://lnkd.in/gFfP8GcB #4abetterndis

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NDIS Quality and Safeguards Commission issuing record fines and banning orders A strengthened NDIS Quality and Safeguards Commission (the NDIS Commission) is taking action against unscrupulous providers doing the wrong thing by NDIS participants and issuing a record number of fines at $4 million and penalties in 2023–24, which sees a six-fold increase on the previous year. This crackdown is a direct result of the Albanese Government’s investment of $142.6 million in 2023-24 to bolster the NDIS Commission’s workforce from 595 to 1,036, an almost doubling in size. Improvements are reflected in the NDIS Commission’s 2023-24 Annual Report, which records the regulator’s year on year actions: 111,345 complaints and reportable incidents, an increase of 78 per cent on the same period last year, with the most common issues raised provider practice, worker conduct and capability, and allegations of neglect or abuse; issuing almost 35 per cent more banning orders; distributing 160 per cent more compliance notices; revoking 80 per cent more registrations the previous year; and conducting two civil penalty proceedings during this period. The Minister for the NDIS, the Hon. Bill Shorten MP, said the 2023-24 NDIS Commission Annual Report shows that more funding and more people on the ground is resulting in stronger action being taken against dodgy providers who are knowingly failing their obligations and putting the health, safety and welfare of people with disability at serious risk. “This stronger approach works hand-in-hand with the NDIS Commission’s continued focus on safeguarding the human rights of NDIS participants and working proactively with providers to promote safe and quality practices,” Minister Shorten said. The number of infringement notices and warning letters issued by the NDIS watchdog also increased significantly in 2023-24 from the previous year. The NDIS Commission actioned more than 1,300 matters in 2023–24, removing people with disability from the immediate risk of abuse, neglect, assault, homelessness, loss of supports and services, or other serious harm. The report also reveals the outcome of the NDIS Commission’s Stakeholder Sentiment Survey which received 10,949 responses, with 83 per cent of people with disability and their representatives indicating they trust the NDIS Commission to support participants, carers and advocates if there are issues with NDIS services. Read the full NDIS Commission 2023-24 Annual Report here: https://lnkd.in/gqCDSk9v

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𝐏𝐋𝐀𝐍 𝐌𝐀𝐍𝐀𝐆𝐄𝐑 🌟 Plan Managers play an essential role in the NDIS, helping participants manage their funding with ease. They process invoices, keep track of spending, and provide insights into your budget—all while giving you the freedom to choose the providers that suit you best! 𝐊𝐞𝐲 𝐟𝐚𝐜𝐭𝐬 𝐚𝐛𝐨𝐮𝐭 𝐏𝐥𝐚𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: ✅ Ensure your invoices are paid correctly and on time. ✅ Help you stay within your budget with regular updates. Plan Management is available to participants who request it in their plan—making NDIS funding easier to navigate! #PlanManagement #NDISPlanManager #FundingMadeSimple . . . . . . #NDIS #NDISAustralia #DisabilitySupport #NDISProvider #InclusionAustralia #DisabilityCare #NDISCommunity #AbilityNotDisability #NDISJourney #SupportingNDIS #InclusiveAustralia #NDISFunding #DisabilityServices #NDISParticipants #NDISAwareness #EmpowerWithNDIS #AccessForAll #NDISAssistance #NDISAdvocacy #InclusiveCommunities #NDISImpact #DisabilityInclusionAU #NDISSupport #EnableTheAbility

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This is new & exciting - Check out the link in Emily Gillmartin bio - #ReflectivePractice #generalpractitioners #burnoutprevention #professionalgrowth #medicalpractitioner

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AFDO’s CEO joined @andypark to discuss the latest NDIS reforms and the concerns these changes have sparked among advocates. Listen to the full conversation and gain insight into the potential impacts on the disability community. Watch the segment here: https://lnkd.in/gzduT_SG #NDIS #DisabilityAdvocacy #AFDO #DisabilityRights

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BREAKING NEWS: 💥 Major changes to the NDIS have finally been confirmed, less than two days before taking effect! The new NDIS legislation dropped yesterday and will take effect tomorrow, on 3 October 2024 as part of the reforms introduced in the "Getting the NDIS Back on Track" Bill. (Bill's Bill). These changes are designed to enhance clarity and improve access for participants and providers. The updates include a new definition of NDIS supports, which defines what can and cannot be funded. Additionally, participants can request substitutions in specific cases, towards greater flexibility in their supports. Key Changes: - Support Lists: Clear lists of approved and excluded supports have been established, helping participants use their funding more effectively. In some cases, a substitution process is available for replacing certain supports. - Budget Transparency: Future NDIS plans will show a total budget instead of itemised supports, providing a clearer picture of funding allocation. Plans will initially last for 12 months. - Participant Education: A transition period is in place to educate participants on how to manage their funds under the new rules. This approach ensures participants won’t be penalised for unintentional mistakes during the early stages of implementation. These reforms reportedly followed extensive consultation, receiving over 6,000 responses. For more details, you can review the legislation at the [Department of Social Services website](https://lnkd.in/gPc5_Dun. You can access the National Disability Insurance Scheme (Getting the NDIS Back on Track No. 1) (NDIS Supports) Transitional Rules 2024 via the Federal Register of Legislation. Here is the direct link to the legislative instrument and its explanatory statement for your reference: https://lnkd.in/gM3pGQyg ). We are yet to find an easy read version, let us know if you have found one please? So what? How will these changes to disability supports impact you? This summary is AI generated and it's best to do your own research and seek legal, compliance and accountancy advice regarding your business model, NDIS standards, laws and obligations to people with disabilities. ❤️ Follow, like & share @wholewarriornetwork

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There has been a buzz of local government 'news' in Victoria this week, including early analysis of the various election outcomes across the state, and how we've fared in our efforts to reach gender parity. There is genuinely much to celebrate. Yet, I'm painfully aware that behind every statistic lies a unique story: for every candidate elected, there were a fair few (brilliant ones) who weren't. For some, this month's election results feel like a sudden and rather brutal end to a significant chapter in their vocational journey. It's courageous to put yourself in a position where the outcome is determined by others, especially when the personal ramifications can be so profoundly significant. I'm feeling deeply for those who stood for re-election and who were not successful, especially those who felt that they had so much more to contribute to their communities. This coming stretch of road may be hard. These haikus are for you 🌺 --- Thank you for serving For giving this role your all And shining so bright For those who now face A rather brutal ending May you know deep hope You have learnt and grown Diverse skills, broad connections Courage, grit and strength You might not see them But you've sown seeds on the way: They'll grow and flourish All is far from lost Communities are richer For your sacrifice You are not alone The journey need not end here There's more we can do But first some deep breaths Time to rest and recover And chart a new course May new doors open The right place at the right time Keep shining so bright --- P.S. If this is you, and a career conversation might help, please reach out: in appreciation and admiration this round is 'on the house' 👏

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The recommended system  Tier 0 – Purchase visibility: No registration requirements are needed and applies only to goods purchased from retailers, such as ramps from hardware stores, where no support is provided to the participant. Authorities would have visibility over this via real-time purchasing arrangements.  Tier 1 – Basic registration: Worker screening not needed. Subject to complaints process and must report incidents. This tier is for those providing lower-risk supports, such as sole traders and those with limited one-on-one contact with people with disability.  Tier 2 – Self-directed registration: This would apply to participants or their guardians who directly contract all their supports, such as service for one arrangements. Workers don’t have to register, but the participant or self-director will.  Tier 3 – General registration: Worker screening needed. This tier is subject to the complaints process and must report incidents. It could apply to providers offering supports that require skill and training, such as complex bowel care or injections, and those involving significant one-on-one contact with people with disability.  Tier 4 – Advanced registration: Worker screening needed. This tier is also subject to the complaints process and must report incidents. It could include those offering supports and services in high-risk settings or in closed settings like group homes.  Source: NDIS Provider and Worker Registration Taskforce Report 

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People working in aged care should have access to the same legal rights as people working in other settings. One concern I have with the new Aged Care Act is that it creates broad powers for the Commissioner, Complaints Commissioner, or System Governor to compel people (not just registered providers or aged care employees) to produce information or answer questions, including compelling them to take an oath or affirmation [Ch6 Part 10 Div 3]. The threshold for applying this power is very low. As far as I can see the Commissioner just needs to believe the person has information relevant to whether a provider is complying, not that there is non-compliance; the Complaints Commissioner and System Governor just need to believe the person has information relevant to their functions [clause 488-489]. Standard legal protections are narrowed in relation to this power to exclude protection from a person making themselves liable for a penalty and legal professional privilege [compare s17 & s47 of the Reg Powers Act with clause 496 of the Bill]. The Bill already provides substantial monitoring and investigation powers under Ch 6 Part 2 – Part 5, which are broadly consistent with the Reg Powers Act but also allow warrantless entry where the Commissioner believes there is immediate and severe risk of harm to an older person [Ch6 Part 5]. The powers created under Ch6 Part 10 Div therefore, in my view, represent an extreme impingement on individual rights by the state without explanation or precedent being given. The Bill is supposed to be about human rights, but core element of human rights is protection from coercion by the state. This is mostly a matter of principle. A good provider will pretty much always be happy to answer questions from the regulator. And a good regulator won't misuse this power. However, we shouldn't design laws that rely on everyone being a good person. There are bad apples in business. And there are bad apples in government too. And lots of harm has been done in service to good intentions. Realistically providers will be well advised enough to make responses that protect their interests. E.g. That they are unsure. Can't remember. Need time to check their records and will come back with a written response. Individual workers are the people most likely to go into this process without representation and fall victim to misuse of this power. #agedcare

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“However for flexible budgets to be truly effective they must be accompanied by genuine flexibility in how the funds can be utilised. The proposed constraints - such as defined funding periods, restrictions on support types, and stringent monitoring and approval processes - risk undermining the intended flexibility and imposing unnecessary barriers to accessing the support participants require. Our primary concerns with the proposed amendments are as follows: - Restriction on types of supports: The introduction of defined "NDIS Supports" and prohibited lists could significantly limit the types of supports available to participants. This change could restrict access to broader and currently covered supports under the more flexible "reasonable and necessary" criteria, which are tailored to individual needs and often more cost-effective. -Impact on participant autonomy, choice, and control: By moving to a predefined budget model and defined supports, participants' choice and control over our support plans will be significantly reduced. The flexibility to adapt supports based on changing needs or preferences would be constrained, affecting the ability to effectively address unique and evolving participant requirements. - Potential reduction in support quality: The proposed framework prioritises budget constraints over the quality of support, potentially leading to participants receiving supports that are specifically defined on the list of permitted "NDIS Supports" rather than truly beneficial or suited to their specific disability needs and circumstances. - Limits on innovation and access to new technologies: A defined list of "NDIS Supports" prevents participants from accessing new and emerging technologies and assistive devices that could dramatically increase their independence and quality of life at a lower cost. - Funding period restrictions: The introduction of funding periods and the proposed distribution of funding in segments throughout the plan's duration could limit participants' immediate access to necessary funds, depending on their immediate needs. This poses a significant risk, particularly for individuals with complex, episodic, or degenerative disability requiring flexibility in funding allocation. - Increased bureaucracy and oversight: The proposed monitoring and approval processes for the use of flexible funding could further complicate an already over- complicated system, adding another layer of bureaucracy and potentially hindering participants' ability to access supports in a timely and efficient manner.

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I haven't had much energy to post about the NDIS lately. I've been in a kind of personal mourning period. The fall out of the NDIS bill coming into effect and the loss that we have sustained feels profound. I think while there's an effort to note that it all could be worse, the lists aren't too bad, or an attempt to retrofit and say that this is how the NDIS was always supposed to work, all these approaches fail to get to the heart of what we have lost. The NDIS was a grand piece of social architecture that was breathtaking in the humanity of its approach. It provided a broad and functional definition of disability. It promised reasonable and necessary supports that could be creative and innovative as long as they solved a disability related problem. It promised individualised plans for everyone on the scheme, built around their own goals and aspirations. Ultimately, this vision was never enacted. When I reflect, as a relative outsider on the failure of the NDIS, I can only conclude that the decision by the Coalition government to staff the Agency at 3000, rather than the 10,000 that was determined to be necessary, was probably a key reason it failed. The failure to set up the actual processes of individualised planning, the transition to opaque algorithmic approaches, and a lack of appropriate expertise and skill among Agency staff (not to mention the generalised vibe that they're all having a terrible time) meant that the Scheme was delivered in a way that didn't meet community expectations and led to a corrosive lack of trust between the NDIA and the people they were supposed to serve. Ultimately the NDIS as a generous, human rights based approach could not exist in our current policy landscape of austerity and cuts. Giving someone a flexible package worth tens of thousands of dollars, whilst also keeping them in crushing policy-induced poverty through income support rates well below the cost of living is not a sustainable approach. Giving someone a flexible package of support in a context where access to essential health care and prevention are not guaranteed is not going to be sustainable. Unfortunately, rather than looking at our social security system and our health system through the kind of rights based approach that was the original intention of the NDIS, our government has decided to try to make the NDIS match the general approach of austerity that pervades social policy in this country. This is a huge loss. It's a loss of opportunity and a loss of vision. And it's the loss of the promise that we can have a very different kind of society, where disabled people are empowered to live ordinary lives.

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🌟 Have Your Say: Mandatory Registration for Supported Independent Living (SIL) and Support Coordination 🌟 The NDIS Quality and Safeguards Commission is seeking your input on proposed changes to improve the quality and safety of Supported Independent Living (SIL) and support coordination services. 🔑 Key Highlights: Mandatory Registration: All SIL and support coordination providers will be required to register with the NDIS Commission, ensuring stronger safeguards and consistent support standards. Transition Period: Providers will have time to align with these new requirements, while participants continue to receive uninterrupted supports. 📢 Why Participate? Your feedback will shape how these changes are implemented, ensuring they address the needs of NDIS participants, providers, and the broader community. 📅 How to Get Involved: Complete the survey: https://lnkd.in/gVaE_sp8 Submit written feedback: [email protected] 💬 Share your thoughts by March 2025

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JUST RELEASED 2024 -2029 Aged Care Data and Digital Strategy This Action Plan (the Plan) underpins the Aged Care Data and Digital Strategy (the Strategy), outlining how the Department of Health and Aged Care and its partners will deliver the Strategy. Actions are presented under each priority and outcome, which will collectively achieve the Strategy’s vision. Data collection, security, analysis and management along with change management / education and co-design will help reduce risk for Aged and Home care providers as the sector faces shortages of staff, quality and well-being of residents and increased regulatory expectations. Alignment with Aged Care providers and Technology and Data vendors is crucial and Talius is doing this with projects with ARIIA grants and aged care providers Whiddon and CSIRO. Talius believes the best care is informed care, Talius is an AI- powered, sensor enabled platform that supports aged care providers to operate safer, smarter and more profitably .... Introducing @Talius Smart Care Platform care. For more information, please visit our website www.talius.com.au or for a demonstration and more information contact [email protected] #datacollection #datasecurity #reducerisks #Changemanagement #codesign ARIIA Whiddon CSIRO Talius Eldercare Lutheran Homes Group ACH Group AnglicareSA Tanunda Lutheran Home Inc. ECH Inc. Anchor Excellence Australian Government Department of Health and Aged Care Aged & Community Care Providers Association Regis Aged Care Aged Care Quality and Safety Commission https://lnkd.in/gszSs9YM

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Every one of us will, at some point, personally rely on aged care, disability support, childcare, or recreation services. That’s why HumanAbility Ltd’s National Workforce Plan deserves your attention and support. Developed over a year through consultation with more than 1,500 stakeholders and tri-partite Industry Advisory Committees, this plan is more than a static document—it’s a crowdsourced blueprint for solutions and positive action that will ultimately benefit us all. If you’re a policymaker, service provider, industry leader, people leader, educator, or advocate, this plan is essential reading. It outlines practical strategies to address critical workforce challenges and ensure high-quality services for generations to come. It's an easy read, so I'd invite you to explore the plan, reflect on its insights, and consider how you can contribute to delivery. Coming together behind a common plan helps us to create a stronger, more sustainable future for the people and communities we support. https://lnkd.in/gDvavKdN #Disability #Workforce #AgedCare #Childcare #Health #AOD

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🍻 Pub Testing the NDIS Bill Part 5 of 6: When the Government says they consulted, show them this (a.k.a. “A brief tangent to rant about inaccessible consultation timeframes for things that could cost lives”) 🍻 ⚠️🚨Content Warning🚨 This video series discusses scenarios potentially leading to the preventable deaths of people with disabilities, including by suicide. Viewer discretion is advised. The Government is encouraged to respond meaningfully to our concerns.⚠️ This unscripted discussion addresses some of the things keeping disability advocates Uli Cartwright and Cat Walker up at night, and some of the concerns we covered in our submissions to the two Senate inquiries on the NDIS Bill which have not yet been addressed at the time of publication. After a very long day, we started from the difficulty government officials seem to have understanding that debts against NDIS participants cannot exist unless somebody makes a subjective judgement that they have misspent their funds. Previous clips questioned the double standards around integrity and the impact on participants; review rights and why they matter in the context of compliance; changes to the definition of funded supports; and compliance without harm. All topics must be considered in the context of the potentially devastating consequences of vulnerable individuals receiving debt notices (as our submission co-author Kath Madgwick knows all too well), and the huge duty of care on government agencies even when someone has done the wrong thing or made a mistake. But when it comes to WHAT we can access with our funds and how NDIS support is defined, there are also risks of other adverse outcomes – including death – if we cannot access supports we genuinely need, when we need them. And don't forget: Debts can still be raised on the 'in' list items. This short tangent is a rant about how unfair the timeframes for consultation have been. While the timeframe for DSS consultation on the draft supports list has been extended by a week, that's still only 13 days after the delay in publication of the Easy Read versions, which do not include the full lists. Let's call it what it is: Systemic ableism. And potentially deadly, if it denies critical supports (I think our alternative take on Section 10 is WAY safer). And like the NDIS Bill, I don't think it stacks up against Article 4(3) of the UNCRPD. Natalie Wade's Rego Taskforce was the exception. Be like Natalie, everybody! We hope Bill Shorten is listening. We hope the wider community is, too. Anthony Albanese Australian Labor Party Department of Social Services (DSS) Daniel White Uli Cartwright Ellen Gould Naomi Colville Kath Madgwick David Pocock Jacqui Lambie Dr George Taleporos (GAICD, PhD) Rosemary Kayess Sam Paior JP, MAICD Corri McKenzie Chris Coombes Annie Crowe ♿️♾️ ⭐️ Marayke Jonkers PLY (MAICD ) William Ward-Boas Helen Dickinson Jess Harper Samantha Connor Mark Pietsch El Gibbs Jenny Karavolos Sophie Cusworth AFDO Admin

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As the Lower House prepares to debate and vote on the NDIS Bill, before the remaining submissions to the Community Affairs Legislation Committee are even published, I can’t stop thinking about these parts of our submission. About everything – and everyone – that is really at stake here. That rushing is a recipe for both human and budget disaster, because we cannot achieve a sustainable NDIS if the Government does not listen to us when we say this will not work. That there is still time to show the humility and reflection we talk about in our submission. That lived experience is key to writing the amendments we need to unlock the outcomes the NDIS asked us to dream of. “The fact we are having trouble articulating our insights around the type of co-design we need into a framework that can be digested into a bureaucratic enough form to insert into legislation is part of the problem: This is, first and foremost, an ethics and human rights problem. It is a problem rooted in the Government being unwilling to share power with people with disability, and unwilling to acknowledge both the value of our lived experience and our capacity to take part in the drafting of legislation that impacts the most intimate parts of our daily lives. The Government would rather try to digest their view of how our daily lives should look into bureaucratic rules on their own, than listen to us about how it will impact our daily lives and their bottom line. The irony is that this Bill misses the mark by so much that it will likely cost Australia a great deal more in the coming decades, as a result of unmet needs...” “We believe that, at the heart of this discussion, this is the difference between the current NDIS Act and its intention, and the proposed legislative changes: The Bill that was tabled lacks the humanity of the original social model perspective and the ethical, compassionate approach to co-design that comes naturally to people like Uli who have lived it. And we cannot make the NDIS work without it. Genuine co-design would have found a way to make this perspective part of the fabric of the NDIS, and we cannot move forward without a legislated commitment to doing this most important part of the work... That commitment must begin with recognising the capacity of people with disability to lead this work and do it well, because the Government cannot do it well without us... [This] is what compliance with Article 4(3) of the UNCRPD looks like in practice: Letting people with disability co-design the laws and policies that enable us to be the authors of our own stories and the captains of our own ships.” Bill Shorten Amanda Rishworth Department of Social Services (DSS) Michael Sukkar Office of Senator Jordon Steele-John Public Interest Advocacy Centre Natalie Wade Chris Coombes Darren O'Donovan Rosemary Kayess Helen Dickinson Mitchell Skipsey Sheetal Balakrishnan Naomi Anderson Dr George Taleporos (GAICD, PhD) Sam Paior JP, MAICD

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Tū Ora Compass Health and Health Hawke's Bay continue to strengthen the collaboration between organisations with a shared and supported Communications Team under the Heads of Agreement sign between the two PHOs 6 months ago. The shared resources see those working in the communications team sit as a part of one wider team, with a single professional reporting line. This helps support those working in the two smaller teams to access a wider skill set, share resources and reduce expenses. Tū Ora Chief Executive Justine Thorpe said it’s great to see the Heads of Agreement support and guide collaborative work in other teams across the two organisations. “We are seeing the benefits of our shared Chief Information Officer deepen through integration of some of our systems and teams to maximise the skill and expertise of our staff and reduce back office costs. Our Communications Team has a wide range of skills with various backgrounds, so sharing these skills and talents benefits both organisations greatly” she said. Irihāpeti Mahuika, Health Hawke's Bay Chief Executive said the collaboration helps professionally support the team whilst ensuring costs and resources are effectively managed. “Comms is a vital resource to ensure we reach our communities, and we are excited to have a full-time Advisor join our team. Being able to sit as part of the wider team with Tū Ora means they can access professional support, upskilling and others working in a similar area to share ideas and resources. This will help reduce reinventing the wheel when it comes to similar projects and will streamline our communications approaches” she said. Senior Communications and Engagement Lead Lewis Young said the collaboration between Communication Teams brings a wide variety of benefits to both organisations. “Our team has a wide range of skillsets that we can tap into and support each other with, which can often be a challenge to access without dedicated people to the role. I’m looking forward to working closely with Health Hawke’s Bay and Tū Ora, and how our skills continue to benefit both communities” he said. Tū Ora and Health Hawke’s Bay continue to explore additional opportunities for collaborative ways of working. This collaboration supports 60% of the enrolled population in the central region. The Heads of Agreement look to share ways of working, resources and knowledge to continue the goal of creating a more equitable, accessible, cohesive and people-centred system to improve the well-being of New Zealanders, in line with Pae Ora (Health Futures) Act 2022. As part of the health reforms indicated by Health New Zealand | Te Whatu Ora, Meso-level organisations are expected to be reviewed during 2024. This collaboration is aligned with the indicated direction of regional alignment and will achieve back-office efficiencies supporting more effective service delivery to our respective communities and networks of providers.

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Many people have a positive experience in WA hospitals. It's heart-warming to read the many positive stories people share on Care Opinion. But unfortunately, things can go wrong in healthcare, despite everyone's best efforts. We know that people speak up in hospitals when they see things not going to plan in hospital, but we also know some people don't like to - for fear of being seen as a "troublemaker". Yet I've lost count of the number of health service staff who have described to me how they have found it hard to advocate for themselves or their loved ones when they had a hospital stay - and that's as people who know how the system is "supposed" to work. I'm proud to say that WA is the only state where community members can access individual advocacy support thanks to longstanding support from the WA government 👏. Speaking to our founding staff michele kosky and Maxine Drake about how that came about, I learned it was because "we couldn't not". It's clear to me that 30 years on we still have a job to do to help people understand what individual advocacy is, and how it impacts positively on people experiencing care *and* the system that provides it. So while it's only a small team at the moment (although watch this space for some job ads coming up soon) it's something that we can be proud of in WA. #ConsumersLeadingChange #HealthcareRights

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