Steven Hudson

Working hour by hour or set numbers of days per week is so last century. It's Outcomes that matter. Getting stuff done is very much a mantra in our business at Zensai. And so say a number of CEOs in this extract for Monday's The Australian Financial Review #succeedlikeyou #humansuccess #worklifebalance

10

Very interesting to read the "CBA explores replacing local call center staff with AI" piece by Paul Smith published in the The Australian Financial Review. Commonwealth Bank is currently exploring the possibility of replacing thousands of local call center staff with a ChatGPT-style platform. A couple of own thoughts and observations: ◾ CBA's exploration of AI-driven customer service presents a very complex landscape filled with both substantial opportunities and challenges. ◾ CBA's exploration highlights a significant shift in how financial services institutions are experimenting and leveraging on AI capabilities. ◾ CBA must consider ethical and social responsibilities, ensuring that job transitions for displaced workers are properly managed and customer experiences are not compromised on the altar of technological innovation. ◾ Potential opportunities: a) cost reduction and efficiency gains, b) improved customer experience, c) scalability, d) disruptive innovation and competitive advantage and e) data collection and insights. ◾ Potential challenges: a) job displacement and ethical concerns, b) technical challenges and AI limitations, c) customer adoption, acceptance and trust, d) regulatory and compliance concerns, d) implementation costs and complexity and e) organizational readiness, culture and resistance to digital innovation. CBA should adopt a more balanced strategic approach that integrates AI capabilities with human oversight especially in relation to more complex and sensitive issues that still require human intervention. My comments and insights are already featured in 3AW Radio Melbourne and 6PR Perth. #fintechinsights #fintech #fintechinnovation #cba #chatgpt #artificialintelligence #financialservices #AIinbanking #AIfinancialservices

8

🔍 Is Your Data Safe? Discover Why Backups Are Crucial for Every Business and School! A recent incident with UniSuper, a $125 billion Australian pension fund, underscores the critical need for robust backup strategies. Imagine losing access to your vital information for over a week—it's a wake-up call no organisation can afford to ignore. At Step Fwd IT, we delve into the UniSuper mishap and share invaluable insights on safeguarding your data. Learn why cloud services alone aren't enough, the pitfalls of over-relying on geographic redundancy, and how the 3-2-1 backup strategy can save the day. 👉 Read our latest blog post to ensure your business or school's data is secure and resilient. Your peace of mind starts with a solid backup plan. #DataProtection #BackupStrategy #DisasterRecovery #BusinessContinuity #TechInsights #StepFwdIT #YouUsTogether

6

#lowcodeforgovernment #playbookdownload Building secure, cost-effective citizen experiences with low-code application development (and process automation!) is critical for Queensland Government Departments looking to do more with less. Increased citizen expectations and increased cyber-threats reinforce the need to deliver these powerful customer experiences quickly. Download the Salesforce Low Code Playbook for Government and you'll discover our point of view on how to: ✅ Build responsive apps fast to solve any business problem ✅ Empower your teams to automate their own processes ✅ Create and manage a governance framework & build trust Leaning into a #lowcode #platform approach will increase efficiency, accelerate productivity, and realise cost savings across the program lifecycle. This in turn supports the public sector to create better experiences for your customers. https://lnkd.in/g__3qjq7

25

You really should enrol. When we surveyed our customers, 33% of you said you aren’t using AI yet. If you haven’t learned about it, if you aren’t using it to make your life easier, you’re missing out. Learn practical skills you can use from real AI experts working at the heart of AI in Silicon Valley - supported by BSI so you can trust in a great, flexible and on-demand solution. For our existing customers - special rates for corporate teams coming your way next week.

6

1 Comment

💼 Fact: 54% of Australian small businesses report improved customer satisfaction with CRM systems. Automation and systemization are essential for growth—don’t let outdated processes hold you back. Spreadsheets can only take you so far! Transform how you manage your business today. Connect with us for more actionable insights and to learn how the right systems can fuel your success. Let us help you find a quality vetted Australian business coach today. 👉 https://lnkd.in/gVwYJ6DN #BusinessGrowth #CustomerSatisfaction #SmallBusinessSuccess #EntrepreneurialMindset #BusinessTransformation #AustralianSmallBusiness #Leadership #StartupSuccess #BusinessSystems #CRM #ScalingUp

1

1 Comment

Last few days for NFPs to fill out this survey that helps Infoxchange build the most accurate assessment on tech needs in the NFP sector! Please share to any NFPs in your network.

2

https://buff.ly/4cxpPQK 86% of Australian #IT #leaders surveyed cite a return of between two and ten times on their #data streaming #investments: #Confluent report #leadership #Ecosystems #Australia

1

Legacy technology can hinder any digital journey. As NSW reaches a pivotal moment, Digital NSW is developing the NSW State of Legacy Report to tackle these issues for Government agencies. I think it effectively highlights the importance of addressing legacy technology challenges in NSW's digital journey. By involving key stakeholders like CIOs and focusing on insights and next steps, it shows a proactive and collaborative approach towards innovation and transformation in government agencies. Overall, it's a solid approach to driving positive change in the digital landscape. Check out their insights and next steps.

1

Every company wants to improve customer relationships, and AI has great potential for this. You might be ready to embrace AI CRM, but is your data? Discover how global leaders, including those in Australia & New Zealand, are evaluating their strategies. Download report:

4

Impact of Generative AI: - Automation of Routine Tasks - Shift in Job Roles - Upskilling and Reskilling Needs - Impact on Creative Industries - Increased Productivity - Expansion of Tech and AI Jobs - Potential Job Displacement in Certain Sectors - Growth in AI-driven Entrepreneurship - Impact on Education Sector - Regulatory and Ethical Oversight Jobs - Economic Polarization - Remote and Flexible Work Opportunities - AI in Healthcare - Cultural and Language Impact - Potential for Wage Pressure

13

1 Comment

[[[ Advert for an in-person event targeting Australia-based companies in AI / MATHS / ENERGY // Monash University, Monash Information Technology, Monash Data Futures Institute, Monash Energy Institute ]]] MATHS + AI + ENERGY Day, 3rd June 2024 Your company/NGO/GO/... has a challenge in Maths and AI and Energy and you want to use Monash's expertise to tackle it? And/Or are you interested in innovating the use of data to enable the energy transition to achieve net zero? Join us for this special event hosted by Monash Data Future Institutes bringing together energy industry experts and academic researchers! The day-long agenda will be built around a series of facilitated 1-hour ideation discussions (in person), each centred on an organisation’s question. The first seven research challenges are posted, with more to come: https://lnkd.in/g5xGJMnS (detailed program: to be finalised) Has this piqued your interest? If so, please do reach out to the team by email: Andrea Collevecchio ([email protected], Monash Data Futures Research Director) Sarah Goodwin ([email protected], Grid Innovation Hub Research Director) Markus Wagner ([email protected], Monash's Faculty of IT's Sustainable Energy Theme Lead) Monash University's strategic plan is written around "Impact", so you can bet that we have keen people left and right. Synopsis of the last Aimday: more than 100 scientists participated (across Monash) + 8 companies; strong success in terms of participation; at least three projects arose from this. Disclaimer: We organise this as an entirely free service to the greater Maths+AI+Energy community, in order to find approaches to real-world challenges. Independent of this, are you interested in learning what Monash is doing in the greater energy space? Then check out the Monash Energy Institute 's website: https://lnkd.in/g3j7Jsgg

38

8 Comments

📱The Adobe Digital Government Index reveals Australians could save 800 million hours over the next decade by shifting more government services online. With over 90% of people keen to use digital services but only 79% succeeding, the report identifies a $12 billion opportunity through streamlined digital investments. Investing in digital equity isn’t just smarter, it’s becoming essential. Read more: https://ow.ly/pnzR30sIrn1 #AdobeAnalytics #Government #DigitalInvestment

4

1 Comment

DDD Melbourne's agenda voting opens on November 8. Anyone can take part in the voting process (though your vote counts for more if you're a ticket holder!) How does it work? Read on to find out! #DDDMelb #agenda #voting #techcommunity

10

Two-thirds of the CIOs surveyed admitted they are not prepared to fully harness AI in 2024: Agree? 💡@ADAPT 2024 surveys show that while Australian CIOs are enthusiastic about AI, they are struggling to realise its potential value. Read the blog to find out why...

9