Steve Blunt

We Need Your Help! Each year, Association Executive Services publishes a comprehensive report on the latest trends in technology shaping Australian Associations and Not-for-Profits. For the past four years, this report has become a vital resource, offering valuable insights that we proudly share with the entire NFP community. This year, we're taking it a step further by focusing on one of the most transformative topics: Artificial Intelligence (AI). We’ve crafted key questions to explore how Associations are embracing AI in their daily operations and strategic planning. If you’re an employee or volunteer board member of a Not-for-Profit organisation, we would greatly appreciate just 8 minutes of your time to complete our survey. Your input will help us uncover meaningful trends and provide actionable insights for the sector. As a thank you, all participants will receive a complimentary copy of the report. Together, let’s shape the future of technology in the NFP sector. Here is the link to our survey https://lnkd.in/gfH2psmq

17

14 Comments

We’re excited to share the success of our first Local Connection Pilot program, a STEM challenge for Scouts in Geelong, Australia. Together with CSIRO and Scouts Victoria, our mentors helped Scouts (ages 12–14) earn their STEM Scouts badge and the Creativity in Research, Engineering, Science and Technology (CREST) award through hands-on projects. This collaboration, supported by CSIRO and BHP Foundation’s STEM Together program, connected young people with engineering and STEM in a fun, meaningful way. Huge thanks to our Worley mentors and partners for making this possible. #STEM #Engineering #Partnerships

11

What is this UN Transparency Protocol (UNTP) and is the UNCEFACT work on digital certificate exchange the same or a different thing? Join us today at 3 pm AEST (Sydney/Canberra time) for an open public policy conversation and call to action. We will host an engaging discussion with the lead authors of two pivotal UNCEFACT papers currently open for public review. For those unable to attend live, a recording of the session will be made available online. The meeting link address is https://lnkd.in/gFjsx7dN The UNCEFACT has publicly released two essential documents. The first one, known as recommendation 49 or UNTP, aims to enhance supply chain transparency. The second one is a requirement specification for digital certificate exchange, a collective international effort built on the foundation laid by NATA, JASANZ, and GS1 Australia in the previous year.   Links to the two documents are at:   RECOMMENDATION NO. 49: TRANSPARENCY AT SCALE https://lnkd.in/gHTtVh-8   BUSINESS REQUIREMENTS SPECIFICATION ON DIGITAL PRODUCT CONFORMITY CERTIFICATE EXCHANGE - HIGH-LEVEL PROCESS https://lnkd.in/gZexRc9C   We are honoured to invite Steve Capell and Brett Hyland, the leading authors of these papers, to present brief overviews and respond to subsequent questions. We hope that this discussion will enrich public responses and help streamline further conversations regarding product passports and new market access rules. Looking forward to seeing you online later today. Brett Hyland Steven Capell

21

2 Comments

We’re thrilled to announce our new partnership with ​Elastic​, a leader in search and data analytics. This collaboration empowers our customers to unlock the full potential of their data, providing a robust suite of features and benefits that can transform their ecosystems. Some of the Key Features and Benefits of Integrating Elastic: Enhanced Search Capabilities: Elastic’s powerful search engine enables businesses to quickly and accurately find information across vast datasets, improving decision-making processes and user experiences. Real-time Analytics: With Elastic, customers can access real-time data analytics, allowing for immediate insights and the ability to respond swiftly to changing market conditions. Scalability: Elastic’s architecture is designed to grow with your business. As your data expands, Elastic can scale seamlessly, ensuring performance remains robust and reliable. Data Visualisation: The integration includes advanced visualisation tools, making it easier for teams to interpret complex data and share insights effectively. Security and Compliance: Elastic provides advanced security features, ensuring that sensitive data remains protected while meeting compliance requirements. Flexible Deployment Options: Whether on-premises, in the cloud, or hybrid, Elastic’s flexible deployment options ensure that businesses can implement solutions that best fit their infrastructure. Streamlined Operations: By integrating Elastic into your existing systems, you can streamline operations, reduce latency, and enhance overall efficiency. Why Choose API Connects and Elastic? At API Connects, our mission is to empower businesses with cutting-edge technology solutions. Partnering with Elastic enhances our ability to deliver innovative tools that drive growth and efficiency. Together, we are committed to helping our clients navigate the complexities of their data environments, turning challenges into opportunities. For more information on how this partnership can benefit your organisation, visit our website at www.apiconnects.co.nz, reach out to our team or join us tomorrow at DataEngBytes at the pullman hotel. Let us make things easier for you and your organisation by making things work. Elastic Grant Patterson Banjo Donila Bradley Byrne

11

I had a great time at the Genesys and NICE conferences in Sydney recently. It was fantastic to catch up with so many familiar faces from the industry - always good to swap stories and share a laugh with old friends. The real highlight, though, was checking out all the cool new tech these companies are working on (for example, I really liked what I saw of Operative Intelligence). Genesys and NICE, along with our friends at Amazon Web Services (AWS), are really pushing the envelope with their AI-driven agent assist tools for contact centres. It's amazing to see how far we've come and where we're headed, but I am also very aware of the fact that many clients are not yet benefiting enough from having these AI tools. From what I am seeing at my clients and from what our research is telling us, this is because the AI agent-assist tools aren’t being optimised effectively, and that’s where I see COPC Inc. being able to help. The latest agent assist technologies, when implemented through our Journey-Based approach, are truly allowing agents to tap into their most human qualities: empathy, creativity, and nuanced understanding. Not only are they humanising the interactions, but they are also driving significant financial benefits. Our CX Transformation Services have long focused on delivering measurable results, and the new agent assist technologies are proving to be a game-changer in this regard. We're seeing clients shave off 14% from call durations, translating to annual savings in the hundreds of thousands. But what really excites me is how these technologies, when implemented through our Journey-Based approach, are improving first-call resolution rates by 5-10%. It's not just about efficiency; it's about genuinely better customer service. The conferences also highlighted the impact on training, an area where COPC Inc. has always excelled. With our AI implementation strategies, we're helping clients reduce new hire ramp-up time by 20-30%. As I sit here in my office reflecting upon the last few weeks, I feel energised about the future of our industry. At COPC Inc., we're not just keeping up with these advancements - we're leading the way in turning them into measurable ROI for our clients. The future of customer service is here, and it's excitingly human. Many contact centres use only 40% of their AI capabilities. Our approach unlocks the full 100%, delivering: - 14% increase in agent productivity - 10% reduction in Average Handle Time - 200% ROI within the first year If you want to get started with AI in your contact centre, or you want to improve what you already have, get in touch. [email protected] Todd Gorsuch Gopal Garg Brad Shaw Robyn O'Reilly James Iansek Gwilym Funnell Erwann Thomassain Andrew Jeffree Kevin Beverley Olivier Georlette Ben Hancock Pushkar Taneja

67

6 Comments

New Zealand is no stranger to a volatile market, but how can you successfully lead your business through rough waters? 🌊 Get your free copy of our latest guide packed with insights from experienced leaders, here: https://lnkd.in/gvdJ85Fe   #newzealand #businessleaders #keystrategies #NZeconomy #leadersguide #Avec

13

How do you make things interesting? I speak at many events and I find that making topics interesting is the life blood of an enjoyable event. I am so excited to be asked to emcee the upcoming CIO Leaders Australia Summit with Focus Network in Sydney. There will be some amazing speakers and panelist and I cannot wait to see you there. Here are 3 things I do, to keep things interesting: 1. Speak about a topic your passionate about. For me this is DEI and I am proud to work in an association that focuses on this. 2. If you're using PowerPoint, keep the slides simple. 3. Audiences engage with story telling more so than hard facts. So make it engaging. When you present at networking events, how do you make it interesting? COMMENT BELOW ⬇ #technology #innovation #DEI #CEOforChange #marybethhosking

87

5 Comments

Just in case you haven’t stopped by yet - here’s how to find us at ALGA to talk about customer experience and improving shared spaces!

8

🌟 TAP is Heading to the Gartner IT Symposium/Xpo™ 2024! 🌟 The Architecture Practice (TAP) is excited to join industry leaders and IT Executives on the Gold Coast from 9 - 11 September 2024 for the Gartner IT Symposium/Xpo™. At TAP we believe in delivering value-driven solutions that help organisations navigate the complexities of digital transformation, strategic alignment, and cyber security challenges. This event is the perfect platform for us to connect with potential clients and industry partners and showcase how our expertise can drive success in an ever-evolving technology landscape. From navigating the intricacies of AI, harnessing emerging technologies, and strengthening cyber security, to driving digital and business transformation, we’re here to explore the challenges and opportunities shaping the future of IT. As a proud Australian SME, TAP delivers professional Strategy and Architecture services across Australia and abroad. Our technology and vendor-agnostic approach allows us to provide objective, unbiased advice tailored to your unique needs, ensuring solutions that are truly in your best interests. Let’s connect at the Gartner IT Symposium/Xpo™ 2024! Reach out to Saurabh Anand, CEO and Matt Walters, Account Executive, to set up a meeting during the symposium and explore how our tailored consulting services can support your organisation’s strategic goals and unlock new opportunities for growth and innovation. Looking forward to seeing you there! #TheArchitecturePractice #SMEAustralia #GartnerSymposium #GartnerITxpo #ITStrategy #EnterpriseArchitecture #CyberSecurity #ArtificialIntelligence #AIethics #ITLeadership #ChangeLeadership #TechInnovation #FutureOfWork #ITConsulting #EmergingTechnologies #DigitalTransformation #GoldCoast2024 #Innovation #Networking #BusinessGrowth #AboveTheLine #BusinessResilience #CIO #CISO #CIDO #CEO #IndustryLeaders

8

It's time for "cloud business". Please join me and be a cloudspotter just for a day. (You know you want to.) Wherever you are in the world, look at the clouds today (Friday September 13) and make your own submission to the 2024 Memory Cloud Atlas created by the Cloud Appreciation Society (it's free, but only open for submissions today). When you click on the link below, to add your own, hit the 'submit' button top right. It's as easy as falling off a log. #cloudappreciationday

4

What in the hell is my team doing? I will tell you what. They are changing the world that’s what! A few weeks ago, Exporter of the year in Western Australia. Yesterday, Runner Up in the Western Australia Innovator of the Year, and today we signed a 7 year, multi-million dollar deal with a major healthcare provider so that their data can be liberated and used in AI and ML projects to make a real difference in the world. #NoMoreTape #WAIOTY24 #IOTY #WAIOTY #innovation #westernaustralia #AI

41

14 Comments

Another great read - thanks Gerard Smith - insights from experts help all of us move forward in the industry.  Great tips to ensure your digital transformation is a success! #industryleaders #industryexperts #digitaltransformation

16

Q: What makes your female-led business an industry leader, including its uniqueness and its impact in making a significant contribution to the Australian economy? A: BizCubed is a small and growing, female-led business with an intentionally diverse team solving the hard data problems with engineering rigour and an operational approach. We help Australian businesses make better decisions with their data. Our team delivers this with a pro-activeness to understand the true business impacts of errors, identify and resolve root causes to prevent future failures, and with a high level of stakeholder engagement that delivers confidence and trust in the service we provide. And we do this with a high level of consistency developed through team rotations across functions and customers to build a broad business understanding of data ecosystems. We are investing in the Australian Digital Delivery Alliance to collaborate with other digital SMEs in order to offer alternatives to large "one-stop-shop" consulting firms, and support government to fulfil their 25% SME procurement targets. #womanownedbusiness #smallbusinessawards #makebetterdecisionseachday #bizcubed

9

Reviving Positivity: Join the Ethical NDIS Movement We explore the urgent need for an ethical transformation within the NDIS sector. Amidst uncertainty and business consolidation, we highlight the opportunity for growth and positivity in our industry. Let’s create a brighter future together! Watch the full episode on YouTube, Spotify or Apple Music. #NDISProvider #NDISBusiness #ChadwickDigital

2

Discover the ultimate guide to scaling your Australian business with Google Cloud. Learn how Cloudverse, a trusted Google Cloud partner, can help you leverage cloud technology to optimize operations, reduce costs, and drive growth. #CloudComputing #CloudServices #DigitalTransformation #BusinessGrowth #AustralianBusiness #ScalableSolutions #CloudStorage #AIandML #DataAnalytics #CostEfficiency #GoogleCloudPartner #CloudMigration #CloudSecurity #ITInfrastructure #RemoteWork #DataDrivenDecisions #MachineLearning #InnovationInBusiness #CloudStrategy #BusinessScaling #TechnologyPartner #EnterpriseCloud #CloudOptimization

2