Sanjeev Gopalan

The project involved implementation of customized Veeva CRM application across Sandoz in APAC region (multi country implementation) following Agile Scrum Methodology. The role was to lead customization of Veeva application (technology and deployment lead), development of new functionalities using SFDC and to roll out to different markets.

Responsibilities of this Delivery Lead include:

Solution Development:
•Lead requirement analysis, solution design, development and… Show more

The project involved implementation of customized Veeva CRM application across Sandoz in APAC region (multi country implementation) following Agile Scrum Methodology. The role was to lead customization of Veeva application (technology and deployment lead), development of new functionalities using SFDC and to roll out to different markets.

Responsibilities of this Delivery Lead include:

Solution Development:
•Lead requirement analysis, solution design, development and delivery
•Manage functional & technical solution design & development and testing
•Oversee application customization, new feature development, data integration & migration, environment set up and testing
•Quality assurance through reviews, tollgates and testing
•Deployment and handover support

Program Delivery Management:
•Prepare roadmap for market deployments
•Conduct multi-day localization session with the country and perform Fit/Gap Analysis.
•Lead and supervise localization implementation and deployment performed by technical teams for each country
•Escalate gaps and issues to the Governance board
•Responsible for status report/project timeline tracking
•Provide all country-specific documentation for tollgate reviews
•Liaise between the different teams involved in the roll out of a country

Tools and work-products: SFDC, Veeva, Apex DataLoader, Workbench, ChangeSet, Informatica, MS-Project, MS-SharePoint, Market deployment blueprint, Project Plan, Use Cases, Functional and Technical Specifications, Training and handover documents Show less

The project was to design the solution architecture for the China Commercial IT division of a leading life sciences company.

Responsibilities of the Application Architect involved:
•Investigation of industry CRM architectures, especially sales data management solutions
•Understanding of the background and considerations for choosing different CRM architecture solutions as well as the identification of Pros and Cons of each solution
•Review existing China Commercial IT… Show more

The project was to design the solution architecture for the China Commercial IT division of a leading life sciences company.

Responsibilities of the Application Architect involved:
•Investigation of industry CRM architectures, especially sales data management solutions
•Understanding of the background and considerations for choosing different CRM architecture solutions as well as the identification of Pros and Cons of each solution
•Review existing China Commercial IT architecture and draft the as-is architecture
•Map existing China Commercial IT architecture for key architecture considerations
•Develop high level CRM architecture recommendations, specific to Sales Data Management (SDM) considerations
•Design recommended solution architecture options for China Commercial IT

Specific outcomes that were targeted and achieved in this context were:
•Developed rationale and pros & cons for sales allocation logic based on industry practice
•Considerations for maintaining customer master, sales target and territory within CRM vs. central Master Data Management system Show less

The project involved design and development of Cognos reports, dashboards and cubes based on user requirements following Agile Scrum methodology.
Responsibilities of Delivery Lead involved:

Solution Design and Development:
•Elicit requirements for CLM and QTQ Cubes and develop functional & technical design for the cube
•Lead Cognos cube development team, implementing complex functionalities like incremental refresh and selective access control
•Supervise design and… Show more

The project involved design and development of Cognos reports, dashboards and cubes based on user requirements following Agile Scrum methodology.
Responsibilities of Delivery Lead involved:

Solution Design and Development:
•Elicit requirements for CLM and QTQ Cubes and develop functional & technical design for the cube
•Lead Cognos cube development team, implementing complex functionalities like incremental refresh and selective access control
•Supervise design and development of interfaces (ETL) with upstream systems to source data for reporting
•Review data model and mapping design
•Oversee development of base cubes, Framework Manager models, parameter files and set up access controls
•Lead design and development of reports using Cognos

Project Delivery Management:
•Identify and recruit right resources to project team
•Lead the end to end BI solution implementation
•Design, develop, test and deploy Cognos cubes and Tableau dashboards
•Project and program management
•Co-ordinate user training and knowledge transfer to support team

Tools and work-products: Cognos, SFDC, CastIron, MS-SQL Server, MS-Project, Project plan, Functional and Technical Specification Show less

The project involved customization deployment of Veeva/SFDC based CRM solution to different Novartis Pharma entities in Asia and Africa (multi-country implementation). The role was to design the solution and lead the deployments and the responsibilities included:

Solution Development:
•Develop functional and technical design based on requirements gathered
•VMOC configuration and Veeva (SFDC) customization using VF pages, Process Builder, Sharing Rule, Apex Trigger, Workflow Rules… Show more

The project involved customization deployment of Veeva/SFDC based CRM solution to different Novartis Pharma entities in Asia and Africa (multi-country implementation). The role was to design the solution and lead the deployments and the responsibilities included:

Solution Development:
•Develop functional and technical design based on requirements gathered
•VMOC configuration and Veeva (SFDC) customization using VF pages, Process Builder, Sharing Rule, Apex Trigger, Workflow Rules, Permission Sets, FLS and Controller Classes
•Legacy data loading using Apex DataLoader and through Informatica interfaces
•Environment set up using Change Set
•Market Deployment and Service handover support.

Program Delivery Management:
•Develop roadmap for different market deployments and align with different stakeholders;
•Prepare detailed project plan and execute activities related to end-to-end project management, including project timelines and estimates, scoping and requirements through implementation and deployment.
•Proactively monitor, manage and report on execution of deliverables.
•Ensure quality through reviews, tollgates, verification and validation
•Deployment in different countries in APAC, Middle East and Africa.
•Liaising with country business and IT stakeholders to ensure delivery meets the expectations

Tools, solutions and work-products: SFDC/Veeva, Apex DataLoader, ChangeSet, Workbench, CastIron, SFDC integration with SAP and Cegedim OneKey, Business Case development, Training and system handover documents Show less

The project involved designing a new state of the art medical inquiry system and developing solution architecture for Commercial IT CRM applications. Responsibilities of the Solution Architect & Application Strategist included:

Solution Architecture:
•Design an SFDC based solution for handling Medical Inquiries that integrates with upstream and downstream systems.
•Evaluate of different solution options and provide recommendations.
•Assessment of existing solution architecture… Show more

The project involved designing a new state of the art medical inquiry system and developing solution architecture for Commercial IT CRM applications. Responsibilities of the Solution Architect & Application Strategist included:

Solution Architecture:
•Design an SFDC based solution for handling Medical Inquiries that integrates with upstream and downstream systems.
•Evaluate of different solution options and provide recommendations.
•Assessment of existing solution architecture landscape for CRM applications
•Evaluate requirements for to-be architecture and conduct fit-gap analysis
•Development of the to-be solution architecture blue-print

Program Management:
•Develop business case for deploying specific solutions to targeted markets
•Develop standard platform deployment and replication approach
•Review estimates and estimating assumptions for project's schedule, effort and cost
•Support customer relationship management and coordinate work between different markets at different locations
•Facilitate project team to follow quality assurance processes, including periodic reviews and transitions
•Prepare deliverables and work products.
•Act as program lead providing overall direction on platform deployment roadmap/timeline and set market deployment targets

Solution components: SFDC, Veeva Vault, Amazon MDM, MS-SharePoint, Google Search Appliance Show less

The project involved customization and deployment of Veeva CRM application to Pfizer in China covering 4,500 users. The responsibilities of the Functional & Technical Design Architect included:

•Business process and technical solution architect of Salesforce.com (Veeva) localization & deployment
•Oversee requirement analysis and requirements development
•Lead functional & technical design and technical delivery
•Supervise technical solution development & testing, and environment… Show more

The project involved customization and deployment of Veeva CRM application to Pfizer in China covering 4,500 users. The responsibilities of the Functional & Technical Design Architect included:

•Business process and technical solution architect of Salesforce.com (Veeva) localization & deployment
•Oversee requirement analysis and requirements development
•Lead functional & technical design and technical delivery
•Supervise technical solution development & testing, and environment & data interface set up

Tools and work-products: SFDC, Veeva, Informatica, Apex DataLoader, Solution blueprint, Functional and technical design Show less

The project involved design and development of a state of the art CRM solutions to be used by the sales representatives of Unilever Food Solutions business. The task was to develop a Sybase Unwired Platform (SUP) based solution with an iPad application. The project was rolled out in three phases starting with a pilot, and ending with a mass roll-out to about 3000 end users across China. The responsibilities of the Solution Architect and Program Lead involved:

Solution architecture design… Show more

The project involved design and development of a state of the art CRM solutions to be used by the sales representatives of Unilever Food Solutions business. The task was to develop a Sybase Unwired Platform (SUP) based solution with an iPad application. The project was rolled out in three phases starting with a pilot, and ending with a mass roll-out to about 3000 end users across China. The responsibilities of the Solution Architect and Program Lead involved:

Solution architecture design and development:
•Design the solution comparing different solution options
•Develop the solution using SUP platform
•iOS app design and development
•Designing and establishing integration with legacy upstream and downstream systems
•Testing and ensuring quality of the solution
•Deployment training and support

Program/Project Management:
•Development of Business Case, Project Plan and other project documentations
•Ensure quality and acceptance of delivery through gate keeping
•Planning, budget control, risk management and other project management activities
•Liaison with all stakeholders from project conception to closure
•Documentation and transition to service

Tools and work-products: SUP, iOS, SQL server, WebSphere, AS2, Subversion, MS-SharePoint, CA Clarity PPM, Remedy on Demand, deployment roadmap, project plan, solution architecture blueprint Show less

Project manage customization and implementation of a local Distributor management system at over 500 Unilever distributor and wholesaler locations across China.
Migration of application and database from Singapore based data center to UK based data center
Scheduling of ETL jobs using Trivoli Work Scheduler
Generating scripts to run batch jobs
Develop interfaces with SAP and other upstream applications using SAP PI
Develop interfaces with e-Commerce websites
Develop interface… Show more

Project manage customization and implementation of a local Distributor management system at over 500 Unilever distributor and wholesaler locations across China.
Migration of application and database from Singapore based data center to UK based data center
Scheduling of ETL jobs using Trivoli Work Scheduler
Generating scripts to run batch jobs
Develop interfaces with SAP and other upstream applications using SAP PI
Develop interfaces with e-Commerce websites
Develop interface with Retail Execution application

Tools: Distributor Management System (DMS), RETEX, Sybase, WebSphere, MS-SQL Server, DB2, SAP PI, TWS, .Net, Perforce, CA Clarity PPM, Remedy on Demand Show less

The project aimed to enhance the capabilities of Everest mini-ERP solution and to release the upgraded application to the users. The responsibilities of the Release Manager included:
•Lead and Manage re-platforming of Everest 5.x to 64-bit OS compatible Everest 6.x following Agile Scrum methodology
•Release management of Everest ERP solution for GA
•Manage a team of Scrum masters
•Ensure processes are followed and toll gates are passed before release

Tools: Everest, MS-SQL… Show more

The project aimed to enhance the capabilities of Everest mini-ERP solution and to release the upgraded application to the users. The responsibilities of the Release Manager included:
•Lead and Manage re-platforming of Everest 5.x to 64-bit OS compatible Everest 6.x following Agile Scrum methodology
•Release management of Everest ERP solution for GA
•Manage a team of Scrum masters
•Ensure processes are followed and toll gates are passed before release

Tools: Everest, MS-SQL Server, JIRA, Wiki, Webeeh, Confluence, Subversion, Eclipse, IntelliJ IDEA Show less

P&G Counter Management Solution is a global innovation which originated from P&G China and adopted in Japan market. It contains the following key functional modules to support P&G counter business in Skin care cosmetic category: 1) Counter life cycle 2) material Delivery 3) Master Data Management. The CMS application was fully developed and implemented by Dextrys. Dextrys provided Level 1, 2 and 3 support services to meet any customer requirements and to respond to customer enquiries.
… Show more

P&G Counter Management Solution is a global innovation which originated from P&G China and adopted in Japan market. It contains the following key functional modules to support P&G counter business in Skin care cosmetic category: 1) Counter life cycle 2) material Delivery 3) Master Data Management. The CMS application was fully developed and implemented by Dextrys. Dextrys provided Level 1, 2 and 3 support services to meet any customer requirements and to respond to customer enquiries.
Responsibilities:
Service manager for the project ensuring total customer satisfaction and responsible for meeting SLA requirements
Analyze functional specifications and business requirements
Review all deliverables including SRS, SDS documents, release notes etc before delivering to the client
Ensure that all KPIs are met as per the SLA
Report progress and service levels on weekly/monthly basis Show less

The project involved customization and localization of Micros X-Store application for different customers in the US and Europe following Agile Scrum methodology. Responsibilities of the Program/Project Manager included:
•Lead customization of the application for different clients per requirement following Agile Scrum Methodology
•Development of new features in Micros X-Store
•Manage an Offshore Development Center of about 100 resources
•Re-platforming of CW-Serenade e-Commerce… Show more

The project involved customization and localization of Micros X-Store application for different customers in the US and Europe following Agile Scrum methodology. Responsibilities of the Program/Project Manager included:
•Lead customization of the application for different clients per requirement following Agile Scrum Methodology
•Development of new features in Micros X-Store
•Manage an Offshore Development Center of about 100 resources
•Re-platforming of CW-Serenade e-Commerce application from legacy platform to Java
•Project manage development and customization of the POS application

Tools: X-Store, Java, Oracle, MS-SQL Server, Websphere, JIRA, Plone, Wiki, MS-Project, Subversion, Perforce, MS VSS, MS SharePoint, Confluence Show less

Dextrys is a leading software services outsourcing company which had been apprised by SEI for CMMI L3 in 2007. Now that the company has grown, the company wanted to fine tune its processes to be appraised at CMMI Level 5.
Responsibilities:
Team lead for the Measurements group and Quantitative Project Management group
Provided training on quantitative management concepts across the organization –performance baselines, causal analysis, statistical analysis and process improvement… Show more

Dextrys is a leading software services outsourcing company which had been apprised by SEI for CMMI L3 in 2007. Now that the company has grown, the company wanted to fine tune its processes to be appraised at CMMI Level 5.
Responsibilities:
Team lead for the Measurements group and Quantitative Project Management group
Provided training on quantitative management concepts across the organization –performance baselines, causal analysis, statistical analysis and process improvement techniques
Introduced metrics for measuring organizational, project and individual performances
Created models to predict performances under given conditions and performed statistical quantitative analysis to analyze the results.
Worked on all process areas of CMMI to help the organization to be successfully assessed at level 5 by SEI – Dextrys is now a CMMI L5 organization
Was a FAR (Functional Area Representative) member for the CMMI appraisal Show less

Serenade is a leading product of CommercialWare in the direct to consumer market for retailers who require a fully integrated solution to support their order management, fulfillment, warehousing and inventory controls, and customer maintenance business requirements. However, the increase of larger customers has created several system limitations. Larger customers generally have more transactions which has affected the system’s performance. In addition, the current system design of a maximum… Show more

Serenade is a leading product of CommercialWare in the direct to consumer market for retailers who require a fully integrated solution to support their order management, fulfillment, warehousing and inventory controls, and customer maintenance business requirements. However, the increase of larger customers has created several system limitations. Larger customers generally have more transactions which has affected the system’s performance. In addition, the current system design of a maximum row-set count of 5000 records has prevented accurate query result sets. The onset of performance and scalability issues combined with an antiquated legacy platform propelled MICROS-Retail to seek a new technical solution. They have since leveraged their existing offshore development team to re-develop the Serenade product to replicate existing product functionality and correct these current application issues using a new custom developed framework.
Responsibilities:
Project Manager for ten software developers and two QA Resources
Create and manage project plans per customer request
Effectively communicate with the customer and the development team
Resolve issues and clarify business logic with the development team
Verify and participate in functional / technical specifications review sessions Show less