About
I'm a fluid thinking proactive problem solver with a thirst for knowledge, I tackle…
Contributions
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Balancing user experience and security is crucial. How do you navigate conflicting priorities effectively?
Here is a human non AI response. User experience is important when creating your environment. Especially so on MacOS - The user is not an admin of their own computer so should not be plagued with prompts asking to update apps, everything should happen in the background seamlessly/automated. The user should have access to do basic things like add printers, wifi, change power settings. There are self-service offerings that can be custom created for the users to install their own apps/apply fixes/temporarily allow admin access on their machine (with logging) and request a remote desktop session with the agent. You can create custom branded messages from the IT team to the user to alert the user when action is required, in a non-invasive way
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You're facing unexpected hardware failures. How do you manage team dynamics to resolve them swiftly?
Create a Process for diagnosing hardware issues for standardised PC devices. Non-standard PC Hardware is case by case. Complete basic troubleshooting, succesfully identify the issue, book with the relevant vendor to get a technician on site to further diagnose/repair the issue. Make sure the process is followed so support is consistent. Keep the user away from the vendor process and provide the user with temporary or replacement hardware
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You're facing technical skill gaps in your remote IT team. How can you bridge them to boost performance?
Non-AI Response - To be fair having technical skill gaps may be the result of a hiring issue, which is very common in IT teams. That being said you can: Find out what the company requires, explore training options, work out individual plans/interests. Create a learning target/goal or provide a problem for the employee to solve using their expertise/creativity to measure technical proficiency and also encourage different ways of thinking. Have senior staff mentor new staff closely and share knowledge.
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Your network is down and clients are calling. How do you address their inquiries and complaints effectively?
Here's a human response, not written by AI. As I recieve calls I would firstly thank the users for letting us know about the issue so promptly, as this helps IT quickly respond and encourages positive user behavior (impact: builds trust - in other sceanarios users are more likely to reach out - breach, phishing, application issue etc) I would quickly arrange for comms to go out to the business, teams/slack/email/website if applicable. If we know the cause we will also provide those details to the user for transparency. I would also encourage users calling to let their team know we are aware and working on the issue and once again thank them) If there is a physical office I would do a few quick walk arounds to quitely let people know
Activity
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The highest honour of the City of London Corporation, acknowledging two inspiring years of service to the creative community. Congrats Claire Spencer…
The highest honour of the City of London Corporation, acknowledging two inspiring years of service to the creative community. Congrats Claire Spencer…
Liked by Samuel Harvey
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ClearSlate — Where simplicity meets productivity Just a simple Links, Notes and Task tool. Everything you need and nothing you don't. No AI, No…
ClearSlate — Where simplicity meets productivity Just a simple Links, Notes and Task tool. Everything you need and nothing you don't. No AI, No…
Liked by Samuel Harvey
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Today we launch the first expansion to Diablo IV, The Vessel of Hatred! We are extremely proud to deliver another amazing sounding and fun…
Today we launch the first expansion to Diablo IV, The Vessel of Hatred! We are extremely proud to deliver another amazing sounding and fun…
Liked by Samuel Harvey
Experience
Education
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Swinburne University of Technology
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Activities and Societies: Adobe Ambassador / Swinburne eSports club - Counter-Strike: Global Offensive team
Design and Business Strategy
Contemporary Design Issues
20th Century Design History
History of Animation
Digital Media Design New Technologies
Digital Media Design Capstone Project
Interactive Design for Web Technologies
3D Animation Project
3D Modelling for Environments
3D Character Modelling for Game Engines
3D Character Design & Animation
Typography for Screen and Motion
Digital Video Techniques
Digital Video Compositing
Post Production for Digital…Design and Business Strategy
Contemporary Design Issues
20th Century Design History
History of Animation
Digital Media Design New Technologies
Digital Media Design Capstone Project
Interactive Design for Web Technologies
3D Animation Project
3D Modelling for Environments
3D Character Modelling for Game Engines
3D Character Design & Animation
Typography for Screen and Motion
Digital Video Techniques
Digital Video Compositing
Post Production for Digital Video
Design Studio: Photography
Remix Culture
Methods of Investigation
Introduction to Animation
Imaging for Narratives and Storyboards -
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VCE
Photography
20th Century History
CISCO CCNA
IT Software Development
IT Applications
Interactive Digital Multimedia
English
Licenses & Certifications
Volunteer Experience
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Developer
Youngbits
- 7 months
Based in Amsterdam
Recoding old websites to meet standards of today
Java
Python
Ruby
Working with a team of developers on a to business CMS
English translation
Courses
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Bachelor of Design (Digital Media Design)
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Certificate III in Hospitality (Commercial Cookery)
THH31502
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Certificate III in Information, Digital Media and Technology
ICA30111
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Certificate III in Interactive Digital Media
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Cisco CCNA Discovery: Networking for Home and Small Businesses
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Cisco CCNA Discovery: Working at a Small-to-Medium Business or ISP
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Projects
Honors & Awards
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Acquisition Award
Student Art Council
Exhibition amongst all art students of all mediums
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Highly Commended
Click Photography Exhibiton
More activity by Samuel
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We’re incredibly humbled to be recognised as the leader in 'Legendary Service' for customer support in Australia at this year's Finder Awards. Our…
We’re incredibly humbled to be recognised as the leader in 'Legendary Service' for customer support in Australia at this year's Finder Awards. Our…
Liked by Samuel Harvey
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📣📣Come work with me! 📣📣 Any affiliate marketers in Australia keen on coming to Envato to work with me on the affiliates team? We're looking for…
📣📣Come work with me! 📣📣 Any affiliate marketers in Australia keen on coming to Envato to work with me on the affiliates team? We're looking for…
Liked by Samuel Harvey
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So many of these "Expert" anwers on Technical Support are written by AI and straight up copy and pasted by the user for LinkedIn points 🤣 🤖
So many of these "Expert" anwers on Technical Support are written by AI and straight up copy and pasted by the user for LinkedIn points 🤣 🤖
Posted by Samuel Harvey
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It’s a wrap! We had an amazing time at Jamf Nation Live Sydney, meeting over 250+ customers and partners across ANZ region! It was a fantastic…
It’s a wrap! We had an amazing time at Jamf Nation Live Sydney, meeting over 250+ customers and partners across ANZ region! It was a fantastic…
Liked by Samuel Harvey
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Huge news today! Kandji announced $100M in capital from General Catalyst at an $850M valuation as part of our Series D. We've also been named Forbes’…
Huge news today! Kandji announced $100M in capital from General Catalyst at an $850M valuation as part of our Series D. We've also been named Forbes’…
Liked by Samuel Harvey
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If you’re currently experiencing frustration with a boss, colleague or even a client, remember this: They might not be the smartest. They might…
If you’re currently experiencing frustration with a boss, colleague or even a client, remember this: They might not be the smartest. They might…
Liked by Samuel Harvey
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