Michelle Pascoe

Michelle Pascoe

Bowral, New South Wales, Australia
5K followers 500+ connections

About

How does someone evolve from growing up on a turkey farm and being educated in a one-room…

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Articles by Michelle

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Experience

Education

Licenses & Certifications

Publications

  • The VIP Principle

    Advantage Press, USA

    Michelle and David take a scientific approach to the customer experience, outlining the strategies to measure client satisfaction, identify strengths and weaknesses, create a workplace of high-quality values and ethics, and prioritise improvements based on guests’ needs. Readers will learn how to satisfy current VIP customers and identify future VIP customers based on two decades of research in the industry. Businesses that are not focused on finding their next VIP customers will find…

    Michelle and David take a scientific approach to the customer experience, outlining the strategies to measure client satisfaction, identify strengths and weaknesses, create a workplace of high-quality values and ethics, and prioritise improvements based on guests’ needs. Readers will learn how to satisfy current VIP customers and identify future VIP customers based on two decades of research in the industry. Businesses that are not focused on finding their next VIP customers will find themselves irrelevant in a fast-changing, disruptive marketplace.

    Throughout the book, case studies and scenarios highlight real stories of what it takes to progress a business to the next level by creating and retaining loyal guests. From first impression training to competitor analysis, the authors walk readers through each step to expand an already successful business or revamp one that’s not living up to expectations.

    The VIP Principle. In today’s society, the customer experience is of the utmost importance as it has never been harder to compete for a guest’s dollar. Showing readers how to delight their best guests and keep them coming back, The VIP Principle is a must-read for anyone running a service-based business.

    Other authors
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  • Igniting Potential - No Challenge Too Hard

    See Change, Australia

    The book tells the stories and challenges of seventeen industry leaders from Australia and New Zealand. It is packed with insights and advice that make it compulsory reading whether you are a club industry leader, aspiring to be selected for managerial roles or are just starting out in the industry.

    Michelle Pascoe says “I feel privileged to have worked with some amazing people and wanted to share their secrets of success. The contributors have generously shared both their successes and…

    The book tells the stories and challenges of seventeen industry leaders from Australia and New Zealand. It is packed with insights and advice that make it compulsory reading whether you are a club industry leader, aspiring to be selected for managerial roles or are just starting out in the industry.

    Michelle Pascoe says “I feel privileged to have worked with some amazing people and wanted to share their secrets of success. The contributors have generously shared both their successes and challenges. I would love to sit these people down with every new employee so they can share their wisdom. Unfortunately we can’t do that so this book is the next best thing. There’s been lots of doom and gloom in the industry recently and I wanted this book to be a good news story and a celebration of what is great about this industry."

    Igniting Potential will give readers insights into everything from achieving a work family balance to dealing with changing legislation and new technology. Every contributor also offers invaluable advice for "new comers" and talks about the changes they have seen in the Club Industry.

Courses

  • Choice Theory Advanced Intensive

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  • DISC Behavioural Profiling Accredited Trainer and Asssessor

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  • Disney CX Summit - Disneyland 2018

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  • Disney's Approach to Quality Service - Disney World 2019

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  • FinxS Extended Disc Behavioural Profiling

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Honors & Awards

  • Australian Women's Small Business Champion Awards 2024 Finalist

    Australian Women's Small Business Champion Awards

    Business Services Finalist 2024

    We are delighted to announce that OOPS was recently nominated as a finalist in the Australian Women's Small Business Champion Awards for 2024 in the Business Services category!

    These prestigious awards were launched to acknowledge the women who are contributing, influencing, and leading their sectors and industries. A record number of more than 800 female small business professionals entered in 2024 to be in the running for a coveted ‘Champions’…

    Business Services Finalist 2024

    We are delighted to announce that OOPS was recently nominated as a finalist in the Australian Women's Small Business Champion Awards for 2024 in the Business Services category!

    These prestigious awards were launched to acknowledge the women who are contributing, influencing, and leading their sectors and industries. A record number of more than 800 female small business professionals entered in 2024 to be in the running for a coveted ‘Champions’ trophy across more than 60 industry categories.

    I was also very privileged to be recognised as a finalist for the Australian Small Business Champion Influential Woman 2024, which is awarded for an individual's ability to show initiative and willingness to undertake business development and the courage to always persevere.

  • 2024 Australian Achievers Awards

    CSIA Australian Service Excellence Awards

    With an incredible score of 97.41%, we are so honoured to announce that we have been recognised with a 'Highly Recommended' in the category of Consultancy, Training & Employment Services in the CSIA Australian Service Excellence Awards.

  • Certified Speaking Professional

    Professional Speakers Australia

    The CSP designation is internationally recognised.

Languages

  • English

    Native or bilingual proficiency

Organizations

  • Professional Speakers Australia

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    - Present
  • Global Speakers Federation

    Australian Representative of the Professional Speakers Australia

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    The Global Speakers Federation champions, supports and provides resources to help develop and grow associations of professional speakers worldwide. VALUE PROPOSITION Strengthen worldwide recognition of professional speaking within the meetings industry. Provide support to member associations on forming, managing, and leading associations, including sharing best practices. Build a global community of like-minded people to encourage alliances, connections, and support networks. The GSF…

    The Global Speakers Federation champions, supports and provides resources to help develop and grow associations of professional speakers worldwide. VALUE PROPOSITION Strengthen worldwide recognition of professional speaking within the meetings industry. Provide support to member associations on forming, managing, and leading associations, including sharing best practices. Build a global community of like-minded people to encourage alliances, connections, and support networks. The GSF currently comprises 15 independent speaker associations representing 17 nations and individuals from over 20 countries.

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