Ben Scott

Complex Businesses, CRMs and the People Factor Off the Shelf CRMs Not the Solution for Complex Businesses OR NDIS Provider and its Complex Ecosystem Standard CRM Systems don’t cut it for knotty businesses. This is especially so for operationally complex businesses. For example, one of our clients is an NDIS provider. They don't fit the standard CRM bucket. Our clients have to deal with: Volunteers Trainers Participants/patients/clients Emergency contact points Financial people Family members. Pets Room availability Trainer availability First aid people co-ordination Volunteer management Message people And that’s just for starters. Believe me, there is a lot more than that. All of it had to be tracked so that accurate reports could be created. To maintain funding, quarterly reports were mandatory. Until we came to the rescue, they did all their reports manually. They realised that continuing with a labour-intensive reporting system was untenable. So, we developed a customer system perfectly aligned with their complex requirements. Once done, things were a lot easier: Instead of their team taking five days to create one of the monthly reports manually, we transformed it into two clicks to refresh the screen. This completely removed the need to install a high-end accounting system. So, to equip grants, they needed to have some of their team do five days of manual report creation for this one particular board room report they needed every month. Follow me for more actionable ideas and tips. P.S. How do you manage complexity in your business?

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Thank you, Angelo Gulisano and Nicolò Ferranti, for the Bellissimo “Leveraging Azure Application Insights with Power Apps and Power Automate” session at Coding Night NZ 🤌! We had an incredible session exploring various ways to capture telemetry within Power Apps, both in Canvas and Model-Driven Apps. Nicolò Ferranti delved into Low-Code methods as well as High-Code plugins in C#, demonstrating how to load assemblies into #dataverse to capture events and also a PCF (PowerApps Component Framework) control in ReactJs with monitoring embedded. Angelo Gulisano showcased Power Automate, highlighting its seamless integration with an Azure Function written in NodeJs for capturing telemetry data. All telemetry is available in #azure Application Insights, providing integrated analytics and insights into user flow and app monitoring! A session with lots of great demos! 🎇 🎯 If you missed the session, the recording is available on our YouTube Channel: https://lnkd.in/g4wqTyrG 🎯 Whether you are an experienced #developer with years in the field, a recent graduate embarking on your career, or someone in a career transition, stay tuned for our upcoming events and meetups here: https://lnkd.in/dSbfdZQX #powerplatform #azure #dotnet #reactjs #node #developers #community #meetup #codingnightnz #mvpbuzz #Gratitude #ContinuousLearning #growth #learning #thankyou

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Doing a landscape review of the content approach on some digital agency websites and loving the Ira Aotearoa website. A few things stood out in this fairly crowded market: The approach to te reo Māori throughout the website (the mobile nav interaction is great). Beautiful! The animation in the headings, which capture the facts and the essence behind everything Ira do (stories, culture, community, strategy) 👏 👏 👏 to whoever designed the interaction and wrote the copy. Those images 😍 love the way they tell the story of what's important to Ira as well as the awesome mahi they evidently do for their clients. The copy - mīharo! It is so good to see a website clearly show what an agency cares about and values in their people and their work - whilst also sounding like real humans. Check it out if you're looking for some inspiration - or just to enjoy a website experience done beautifully well.

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Sharing my slides from today's keynote at the Innovate QLD Event hosted by the Public Sector Network. I covered: - how we are thinking about innovation all wrong - how to become a better innovator - Examples where Queensland Government is leading in digital innovation #digitalinnovation #digitalinclusion #digitaleconomy

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Unhappy with your digital agency or development team? Learn why they're not delivering results 👇 Over 60% of Australian businesses are dissatisfied with their web design and development agencies. The root of the problem is usually lies in misaligned goals and poor execution. This leads to stagnant digital platforms, frustration, and missed opportunities. Want to know more about why this happens and how to fix it? Click the link: https://lnkd.in/gsGfMwMD

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How to Find the Right Staff for Your Business Discover the common problem faced by tradies in Townsville and Mackay - struggling to find the right staff. Don't miss out on potential growth opportunities for your business. If you're facing this challenge, reach out to us and let us help you find a solution. #StaffingSolutions #BusinessGrowth #FindingRightStaff #TradiesHiring #WorkOpportunities #BusinessChallenges #Townsville #Mackay #BusinessSupport #StaffRecruitment

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How has integrating Microsoft Dynamics 365 with your existing ERP system improved your financial operations and overall business performance? We at BizMaxus are always keen to learn from the community's experiences. Whether you’re leveraging AX, NAV, CRM, SL, GP, Finance & Operations, or Business Central, your insights can help others optimize their strategies. 🔹 What specific challenges did you overcome? 🔹 Which features or modules have been game-changers for your business? 🔹 Any tips for maximizing the benefits of Dynamics 365 in financial operations? Looking forward to hearing your success stories and practical tips! 💡 Follow https://lnkd.in/gMd4Fs_8 for more! #BizMaxus #MicrosoftDynamics365 #ERP #FinanceAndOperations #BusinessCentral #AX #NAV #CRM #SL #GP #BusinessTransformation

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Navigating the aged care sector can be a complex exercise. The margins are slim. Precision is key. You need a system that ensures funding claims are spot on, and all your data is in harmony. Clear communication is paramount. Achieving all this within a single system is no small feat. But with Epicor, we do just that. #PreciseBiz #Epicor #AgedCare

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Navigating the complexities of the Information Security Manual (#ISM) Software Development Guidelines can be challenging. That's why Sonatype has created a detailed guide to help Australian developers easily meet ISM software development guidelines. Learn how to: 🔹 Implement best practices for ISM compliance. 🔹 Enhance your security measures. 🔹 Protect your applications from potential threats. Read the full guide and ensure your development process is secure and compliant! https://bit.ly/4d89Uc4

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The Australian Signals Directorate (ASD) revised the Essential Eight Maturity Model in November 2023. Is your organisation current with these changes? If you've implemented the Essential Eight previously, consider a review of your systems to ensure you match the updated controls. If you haven't adopted this framework yet but want to, reach out to me on LinkedIn to discuss how Netier can assist. #CyberSecurity #EssentialEight #LetsBuildCyberResilience #Netier

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Key strategic IT investments shaping business transformation Australian businesses must prioritise foundational data management over AI and cybersecurity to secure competitive advantages in digital transformation. https://lnkd.in/eEH4qkT4

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Do you know where your customer data is stored? For Australian businesses, understanding where customer data is stored is critical. Not only is it a best practice, but it’s also a legal necessity under the Privacy Act of 1988 and the Australian Privacy Principles \

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🔍 Oracle's Java licensing changes in 2023 are a stark reminder of the ever-changing landscape of software. Duco can help prioritise your efforts and optimise your environment to enable your team to concentrate on critical business priorities. duco.net.au #Oracle #JavaLisencing #LandscapeSoftware #Adelaide

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Embrace the new financial year with a fresh perspective! 🚀 Now is the perfect time to review your IT strategy and make sure it can support your goals for 24/25. Let our IT consultants help you maximise your IT investments by identifying areas for cost savings. These insights will ensure you can make informed decisions about your IT strategy for the present and future. Contact us today for a free consultation!! 🌟 #ITConsulting #ModernITSolutions #FutureITServices #TaxTime #FinancialPlanning #ITBudget

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How did we design Brieff? Through well over 100 hours of customer interviews… …really!! 🤯 We spent 6 months working with the Early Adopters Hub to deeply understand the pain points and workflows of accounting firms in Aus & NZ that deliver advisory services before we even considered building a product.  And boy, did that ingrain in us the importance of customer interviews… and how to conduct them properly – we are forever grateful, Jack Thiel and Yohan Trougouboff! 🙏 Feedback from our users is THE most important thing! 🙋‍♀️ It dictates our product roadmap and informs us what features are valuable / not valuable.📍Along with our Slack group and open office hours, we pick a few firms each month to do in-depth product feedback calls with. We always walk away with golden nuggets to make Brieff better! 💡 Because of these conversations, we have some VERY cool features coming soon... 👀 Here are just a few snippets from our customer conversations! #Advisory #Accountingtech #accounting

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Brand Building as Capital Investment vs Operational Spend. A juicy conversation to have with the CFO at your Christmas party. This is a great article for those having the importance of long term brand building conversation with their exco & board. #marketingstrategy #longtermbrandbuilding #businessstrategy

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Are you worried about potential disruptions when changing managed IT providers? A recent CPA Australia report shows that 66% of APAC businesses adopted technology initiatives in 2023 to improve operational efficiency. Many engaged an outsourced managed IT provider for the first time, while others switched providers to better meet their needs. Transitioning to a new managed IT provider can cause anxiety due to potential disruptions and managing risk and communication. However, a well-planned transition can be beneficial. Our latest blog offers key recommendations for a smooth switch to a new managed IT provider … https://hubs.la/Q02L_S1g0 #ManagedIT #Netier

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