humii

🎉 Happy Holidays from Humii! 🎉 What a year it’s been—epic, to say the least! We’ve loved bringing you insights, comparisons, and all the juicy details, and guess what? We’re just getting started. 2025 is going to be even bigger. 💥 While you’re off enjoying the holidays, we’ll be extra busy checking out the eCommerce experience during Boxing Day. You know... it’s what we love to do. 🛍️ But... who’s on our radar this time? 🤔 You’ll find out soon enough... and then some. 😉 Wishing you all a festive season filled with joy, rest, and maybe a cheeky little online shop or two. 🎄✨ Bring on 2025!

Welcome to the Humii family, Harvey Norman! 🎉 We are beyond excited to partner with such an iconic Australian retailer, known for its commitment to delivering quality and customer-first experiences. Our mission is to support you on your journey to elevate the online customer experience and drive even greater satisfaction for millions of customers. Here’s to a fantastic partnership! 💥

🏆 Australia's Best Returns Experiences – November 2024! 🏆 Returns aren't just an afterthought—they're a pivotal part of the customer journey. And these three retailers have set the benchmark for excellence, delivering the best returns experiences in Australia this November: ✨ Bed Threads ✨ THE ICONIC ✨ Oroton Group Voted by hundreds of unbiased online mystery shoppers, these brands have set the gold standard for making returns smooth, hassle-free, and customer-focused. We’re thrilled to celebrate these standout performers who prove that even the trickiest parts of the online journey can be a delightful experience. 🙌 Keep up the good work! Read the full article in the comments and see how these brands are redefining excellence in returns. 💜

🔥 Fired up this morning as we welcome the Metcash team to humii! 🔥 We're thrilled and honoured to be helping this awesome team power amazing online experiences for IGA Online customers. #customerexperience #onlineretail #grocery

Let’s talk about why Humii stands out: ✅ Unbiased insights from online mystery shoppers matched to your target group. ✅ A detailed breakdown of your online journey—covering 200+ data points end-to-end. ✅ Competitor benchmarking—you choose the brands, no limited pool. ✅ Clear explanations of friction points and why they exist. Because NPS alone doesn’t tell the full story—it just leaves you guessing. 🚀 Curious to learn more? Log into our demo to see how we deliver actionable data and insights that empower your entire organisation! 🚀

🐴 Online CX: In your head vs. how shoppers see it 🐴 Time to close the gap between perception and reality (don’t worry, we’ve got your back 😉). It’s called validation, look it up, hun! 💡 Let Humii reveal what your customers really experience. 1️⃣ Choose your target demographic from our 1,500+ online mystery shoppers. 2️⃣ Chose the channel...laptop, desktop, app....or all of them! 3️⃣ Sit back while we do the heavy lifting and uncover the truth. What’s in it for you? ✅ 200+ data points analysed across your entire online journey. ✅ Benchmarking against competitors you care about. ✅ Pinpoint friction and prioritise your next steps. ✅ All in one AI-powered dashboard for your whole team (and even your mum, if she’s curious). Stop guessing. Start knowing. Ready? Let’s chat! 💬

📉 A steep drop in Dispatch & Delivery performance rings alarm bells! 🚨 Below, you’ll see the delivery & dispatch performance of a retailer we’ve been tracking for a while now. ⏳ Once in the top 10, they’ve now dropped to #37 on the Online CX Index (check out Inside Retail Australia’s Retailers website for the full scoop). So, what happened? A drop of over 20 points isn’t just one bad delivery or accident… 🤔 It looks like several issues are stacking up! But don’t worry, we’re here for you! 🙌 #37, we’ve got some tips and love to share—we want to see you shine again! ✨

You don’t know what you don’t know... 🤷♂️ We’ve yet to meet a retailer who knows all their friction points across their entire online experience—and that’s not a dig, it’s the truth. There’s always something customers won’t tell you. In fact, a lot. The real question: are you ready to see what’s hiding in plain sight? 🚀 We’ve got the insights you didn’t even know you needed. Let’s talk. 👇

🌟 We’re thrilled to announce Meshki has joined Humii! 🌟 A true trailblazer, MESHKI, founded in 2013, has quickly become one of the most loved brands not only in Australia but globally. 🌍 Meshki empowers confidence and celebrates authenticity, making every wearer feel bold and beautiful. 💫 At Humii, we’re excited to support Meshki in delivering an exceptional online experience, helping them uncover valuable insights that drive customer retention and business growth. 🚀 Welcome to the Humii family, Meshki — let’s make magic happen! 🎉

When Minimalist Packaging Goes Too Far… 📬😅 Is it a bold approach to eco-friendly shipping, or just a creative way to cut corners? 😆 This keyboard’s debut journey could have used… well, a bit more TLC! Honestly, we’re amazed it even made it to our mystery shopper’s doorstep—invoice still hanging on by a thread under this tiny scrap of cardboard! Shoutout to the retailer for finding just enough space to slap on an address label—and to Australia Post for keeping their promise to deliver, no matter the packaging! 😉 At Humii, we know packaging isn’t just about getting an item from A to B; it’s part of the customer’s experience and that crucial first impression! And while the unboxing was a breeze, let’s just say… it’s not the kind of packaging we can reuse for a return! 🤔 📦 Thank goodness we have 199 other metrics to assess in the end-to-end online journey—good thing this wasn’t the only deciding factor! Now we’re honestly curious—think we could mail an actual apple from A to B with just an address on it? 🍏📦