Clear and Connected

🎄 12 Days of Christmas: Healthcare Communication Skills Edition 🎄 🎁 There's so much going on at this time of year. To give the right care we need to pay even more attention to how we listen to patients and share information. 🩺Get a head start by adding these tips to your daily interactions. #ChristmasCountdown #HealthcareProfessionals #ClinicalCommunicationSkills #CommunicationSkills #HealthcareCommunication #ClearCommunication #ActiveListening #RapportBuilding #SharedDecisionMaking #TeachBack #Silence #AvoidJargon

📣New Blog Post📣 ❓How do we know when the treatment messages we pass on have been heard and understood? 👂It’s not infrequent that I hear “I’ve told them…” followed by a long list of information, and my question is always “but what did they hear?” ✨Because the success of any treatment plan depends on us as a clinicians doing as much as we can to make sure that it has been understood, and works for our patient. 🩺There are many different reasons for variability in health literacy and health engagement which we may have varying ability to address. What’s the one aspect we have most control over? How we listen and communicate. ✨This blog post focuses on setting our patients up for success, using simple effective communication skills, to ensure they have the information they need to confidently manage their care. 💭So, before you finish seeing your next patient, think "have I checked for understanding?" https://lnkd.in/gvQwkRj3 #HealthcareCommunication #CommunicationSkills #Teachback #ChunkandCheck #PatientSafety #EffectiveCommunication 

Feeling grateful and energised by another night of rich discussion, as we shared communication strategies for Open Disclosure conversations this week. We covered key steps in the these conversations, communication skills to rebuild trust, as well as addressing our own emotions, supporting our teams, and avoiding common pitfalls. The early verdicts are in - 👏 "Great session would highly recommend to my colleagues" 👏 "Really well done and very practical - learnt a lot thank you"  👏 "Great tips and discussion on challenging situations" These skills and strategies are clearly welcomed and needed, by clinicians who want to give their best in difficult situations. If you think your workplace or department might be interested in learning more, we welcome enquiries, and can work with you to host a session. Please get in touch via dm or [email protected] #OpenDisclosure #PatientSafety #SAPSE #SDC #CommunicationSkills #HealthcareCommunication

🤔 We all know about using ISBAR for clinical handover, but sometimes our best laid plans can be thrown off course. ❗ And, with increasing complexity in medical care, it has never been more important to give and receive the most effective, safe and accurate clinical handover. 📣 Read our latest blog post about getting the most out of clinical handover and using communication skills to avoid common pitfalls. 💡 And share your thoughts below on the best ways to share clinical information. https://lnkd.in/efs37Bww #ISBAR #PatientSafety #ClinicalHandover #Communicationskills #HealthcareCommunication

Are you a Melbourne clinician wanting to be better prepared to have #OpenDisclosure conversations, but not sure where to start? There are still a few tickets left for Clear and Connected's evening session on Open Disclosure - Communication Skills for Successful Conversations, taking place on Wednesday 2nd October 2024 Have questions? Some answers below. ✅ What’s involved? A relaxed evening sharing strategies and communication skills for effective Open Disclosure. Includes a 3 course meal. ✅ What do you cover? ✨ Benefits and importance of completing Open Disclosure well ✨ Preparation for Open Disclosure ✨ Supporting your teams ✨ Responding to inevitable emotions ✨ Essential steps not to miss ✨ Common challenges and solutions ✅ Will I have to role-play or volunteer? There is no role-play or volunteering involved, you are welcome to share your experiences and ask questions throughout the session if you wish. ✅ Online access? Not yet, but planning this as a future project, watch this space… Get in touch if you have questions about this, or need any other clinical communication skill support. https://lnkd.in/g5ciBc2P #OpenDisclosure #CommunicationSkills #EffectiveCommunication #PatientSafety #AdverseEvent #DutyofCandour #GetTicketsNow

What's your listening like? Is it a case of "more is better" or could it be more nuanced than this? 📣 ✨ In Clear and Connected's latest blog post on #listening we explore common scenarios and listening actions to make them better. ✨ The quality of our listening can make a huge difference to our conversations and our patients' outcomes. More on our blog in the link below. https://lnkd.in/gcUwEgxv #Listening #Attention #CommunicationSkills #PatientPerspective #PatientSafety #HealthcareCommunication

📣 New Blog Post on #OpenDisclosure https://lnkd.in/gMMXvheJ A window into the complexities of managing this process for our patients, their loved ones, and our teams. When healthcare harms happen want to do our best to make things right, but communication about harm is not easy. How can we be ready to give our best in these conversations? ✨ Read the blog for helpful preparation and communication tips ✨ Melbourne-based clinicians can learn more at our Open Disclosure Communication evening session - Wednesday 2nd October ✨ Follow for more communication strategies and skills #OpenDisclosure #CommunicationSkills #EffectiveCommunication #DutyofCandour #PatientSafety #SAPSE #BePrepared

What do attendees say about Clear and Connected’s Open Disclosure education sessions? ✨“Fantastic session, lots of food for thought” ✨“Exceptional value” ✨“Need to provide this to as many groups as possible.” ✨“Interspersing real world experiences made it very engaging” ✨“Great opportunity to reflect on my own practice and learn from others' experiences” ✨“Nice to know that I am not alone in finding these conversations challenging” ✨“I now have more tools I can try to use in the future.” Join us on Wednesday 2nd October to learn skills, strategies and frameworks for better #OpenDisclosure conversations. Be ready for your next conversation. #OpenDisclosure #CommunicationSkills #EffectiveCommunication #DutyofCandour #PatientSafety #HealthcareProfessionals #GetTicketsNow https://lnkd.in/g5ciBc2P

Join Clear and Connected on Wednesday, October 2nd at 6:30 PM to learn how to communicate effectively and sensitively in Open Disclosure and Statutory Duty of Candour conversations. Don't miss this opportunity to enhance your communication skills! Link below for more details and to get tickets. #OpenDisclosure #CommunicationSkills #EffectiveCommunication #DutyofCandour #GetTicketsNow https://lnkd.in/g5ciBc2P

Check out our recent blog post, where Linda reflects on expectations in Goals of Care conversations. ✨ Can you relate to this challenge? ✨ Could it become an opportunity for better conversations? #goalsofcare #sharedgoalsofcare #resuscitation #goalsofcareconversations #seriousillnessconversationguide #DNACPR #endoflifecare #emergencyplan #hope https://lnkd.in/gm3yCEt9