Ulta Beauty: Makeup & Skincare 4+

I’m extremely satisfied and excited and just crazy about this store. Ulta wants to wish I have never been in an Ulta ever in my life. I’ve seen it on the app heard about it where I used to live in the state of Pennsylvania at least the area I was located, and they did not have an Ulta anyways I have to relocate to Missouri which, in fact they do have an alto, and as soon as I walked in there, it was like heaven I absolutely loved it. I didn’t even wanna leave the store. I bought a blow dryer from the company lange I was so excited because don’t get me wrong. I love ordering through the app but the ulta store isn’t that far away from me so I can just go there and u can get it in one day rather than having to go thru the website n wait which don’t get me wrong. There’s absolutely nothing wrong with that like I mentioned, but for my first time, I had an amazing experience and also I got a cute little headband so when getting ready to washing my face or putting make up on and it comes in handy Oh did I mention it is so flipping cute as a little hearts all over it. I can’t wait to go back. I give you a 20 out of 20 on a rating.

I love basically everything about the app, EXCEPT I absolutely hate how there isn’t multiple pictures of one product. Especially if I’m looking at colored cosmetics... Obviously if I really was concerned about making sure I’m getting the correct shade of something or if I’m trying to color match myself, I would then just go to the nearest Ulta location. But still, I wish they would have the option of being able to at least see some kind of side by side swatches of the products, (similar to the Sephora App work...), so you could see all the shades next to one another in a photo to help you compare the different shades of one product. Especially when it comes to any colored base products like foundations, concealers, bronzers, etc. because I still believe that you could make a decent choice when shade matching or whatever using the Ulta App or their website if you have the right photos. And I know you could also research some photos online through Instagram as well for further side by side swatches. Instagram does have the best photos of swatches and I’m not asking for the Ulta App to compete with that, but just to have some would be amazing!!! But honestly it’s such a great app for the most part! Yeah I have a few other annoyances about the app but this would for sure be at the top of that list! But nonetheless...I definitely would recommend!

I love Ulta! I used to love that items could be sent to me from there. Over the past few months I have had every order rejected. After several (I believe 3 could have been 4)messages sent inquiring why my orders are continually rejected. Yes I have money available, card is active, no holds, stop payments, or any logical reason card services can find as to why, I cannot order online or the app. I am unable to go to a store for many reasons including some items are only available online. I spent 1 hour and 18 minutes on the phone and hold. I was transferred to 4 different people. Only sort of answer was to many identities. I have toddlers not teens, my husband doesn’t use Ulta, etc. I asked what this means, they cannot answer, they don’t have the details, support team might find something we will email you, no fraud department either. One person had me place an order just to test what happens with the card. Goes through on card services end but is immediately canceled via the app. There is no one who can help.
Beware the app. It may decide you can’t order anymore, and no one can give an answer outside of 5-7 business days please reach back out if not resolved. All responses via messages and two people I spoke to gave this answer. 🤦🏼‍♀️
Also last person transferred to answered then radio silence, not disconnected because I waited 10 minutes before I hung up.