Black Sheep Coffee UK 4+

I updated the app and luckily I got all my previous loyalty points. However my problem is I can’t register for student discount, I tried many times and it doesn’t work, it asks me to input my student email and then nothing happens, it’s the same student email I used in the previous version. Also, cant get any rewards I try buy selecting the reward but nothing happens. Just seem the new update doesn’t respond to the interactions. Please help me solve this I don’t want to go back to Starbucks.

If you are having any issues adding your student email to your account please try to link again. For support please reach out to Black Sheep Coffee at [email protected]

I am usually all up for innovation, but this app is definitely a huge step back compared to previous app blacksheep coffee has been using. Design is ok, apart from some small ridiculous things, like successful confirmation style is *red* colored. I mean really, have you ever seen a red tick that’s supposed to say “all good”?
Also impossible to use apple pay which makes you link your card…
And whats the worst thing there is no functionality to preorder in advance. Its year 2022 now, almost every other major coffee chain has this feature now. Who wants to stay in queue when you can just choose time and order… this is essential, especially in business districts like city/canary wharf where time costs a lot!

Thank you for your feedback. We are constantly trying to improve the app and the user's experience, so we value your feedback. If you need more assistance, please contact us at [email protected]

App was automatically upgraded to a new version.
Had to setup a completely new account to even access the new app.
I was told all of my loyalty points from the old app would be transferred automatically.
So far after 24 hours I cannot see any of my previous loyalty points and I cannot see new rewards scheme or collect any points.
On the previous app I could link a payment card and pay direct from the app but you have removed this feature.
The in store order process using the touch screens is now impossible to navigate.
There are many different coffee shops in central London and you have just removed one of the main differentiators from your competitors.
I used to like the old app and your coffee but you have made the ordering process so complicated and removed any loyalty for long term customers
I will be switching to your competitors going forward
Goodbye Black Sheep

If you have updated your app and are having any issues with your account or loyalty, you will need to reach out to Black Sheep Coffee directly at [email protected].