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Posted : Sunday, July 28, 2024 09:46 AM
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.
Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.
Within our thriving environment, you'll discover abundant chances for both personal and career advancement.
Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.
crisis24.
garda.
com.
Who We Are Looking For The IT Support Analyst plays a pivotal role in overseeing and maintaining comprehensive aspects of a company's computer systems.
This encompasses the meticulous management of networks, software, and security systems, guaranteeing the establishment of stable, reliable, and secure IT platforms.
Additionally, the IT Support Analyst shoulders the responsibility of delivering end-user and help desk support, offering guidance to user operations in alignment with ICT policies and procedures.
This position will be on-site in Annapolis, MD.
What You Will Work On • Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Selecting and purchasing new and replacement hardware and software, when necessary.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Generating performance reports for operating systems.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Evaluating technology risks and ensuring that mitigation measures are implemented.
• Remaining up to date with advances in technology and industry best practices.
• Use of the GW IT ticketing system to process, prioritize and assign requests from internal customers.
• Diagnose and solve hardware/software faults and rectify problems relating to the malfunction of IT equipment including software in different situations and in most cases remotely.
• Respond and take ownership of IT tickets in a timely manner to ensure minimum disruption.
• Respond to calls in shortest time, escalate calls as required both internally and with key support vendors.
• Analyze tickets to spot trends and underlying issues.
• Support training and maintenance of all computer systems used throughout Crisis24.
This includes providing one on one user training when requested.
• Perform day-to-day network and active administrative duties like conducting System Backups – Servers / Desktops / Laptops • Provide technical support to hardware and software for Servers, Desktops, Laptops, printers, and photocopiers.
• Support Microsoft products such as Office, Operating Systems, Server Systems and the E-mail Systems; and • Create and manage the company user accounts and induct users to the IT network.
• Available for 24/7 remote support • Deliver IT projects within project guidelines.
• Provide documentation and technical specifications for planning and implementing, upgrades of IT infrastructure.
• Monitor performance and maintain systems according to requirements.
• Build and share technical and user documentation, manuals, and IT policies.
• Responsible for capacity planning and overall systems performance.
• Implementation and support of IT projects and activities.
What You Will Bring • Bachelor’s Degree in business or information technology related field from a recognized institution.
• Certification in System administration systems Microsoft, Meraki, Security – would be an added advantage.
• Strong knowledge of systems and networking software, hardware, and networking protocols.
• Minimum (1-2) years’ experience supporting users, networks, operating systems, and server administration.
• Experience in IT system implementation, migration, integration – would be an added advantage.
• Working experience in managing IT systems – installation, support, security, change management.
• Global working experience will be an added advantage.
• Ability to write effective system documentation – manuals, presentations, workflows.
• Exposure and experience working with regional and/or global teams.
Technical competencies: • Windows and MAC operating systems • Office 365 • Active Directory • Networking • ITIL concepts • Remote support tools (TeamViewer) • Amazon Web Services – Connect Competencies: • High degree of sensitivity, confidentiality when dealing with internal and external customers.
• Excellent management of priorities based on business impact and urgency.
• Planning, coordination, work monitoring, multitasking and problem resolution skills.
• Ability to outline, communicate effective objectives, and action plans.
• Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external customers.
• An ambitious person, enthusiastic, results oriented with excellent communication and presentation skills.
• Have a high sense of accuracy, diligence, and analytical ability.
• Coordinate with remote team members and management.
• Have good problem analysis and reporting skills; and • High moral standing with impeccable integrity.
• Able to work under pressure in a dynamic and changing environment.
• Excellent communication and customer orientation • Good ability to analyze and solve IT problems.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.
We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.
Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.
Within our thriving environment, you'll discover abundant chances for both personal and career advancement.
Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.
crisis24.
garda.
com.
Who We Are Looking For The IT Support Analyst plays a pivotal role in overseeing and maintaining comprehensive aspects of a company's computer systems.
This encompasses the meticulous management of networks, software, and security systems, guaranteeing the establishment of stable, reliable, and secure IT platforms.
Additionally, the IT Support Analyst shoulders the responsibility of delivering end-user and help desk support, offering guidance to user operations in alignment with ICT policies and procedures.
This position will be on-site in Annapolis, MD.
What You Will Work On • Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Selecting and purchasing new and replacement hardware and software, when necessary.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Generating performance reports for operating systems.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Evaluating technology risks and ensuring that mitigation measures are implemented.
• Remaining up to date with advances in technology and industry best practices.
• Use of the GW IT ticketing system to process, prioritize and assign requests from internal customers.
• Diagnose and solve hardware/software faults and rectify problems relating to the malfunction of IT equipment including software in different situations and in most cases remotely.
• Respond and take ownership of IT tickets in a timely manner to ensure minimum disruption.
• Respond to calls in shortest time, escalate calls as required both internally and with key support vendors.
• Analyze tickets to spot trends and underlying issues.
• Support training and maintenance of all computer systems used throughout Crisis24.
This includes providing one on one user training when requested.
• Perform day-to-day network and active administrative duties like conducting System Backups – Servers / Desktops / Laptops • Provide technical support to hardware and software for Servers, Desktops, Laptops, printers, and photocopiers.
• Support Microsoft products such as Office, Operating Systems, Server Systems and the E-mail Systems; and • Create and manage the company user accounts and induct users to the IT network.
• Available for 24/7 remote support • Deliver IT projects within project guidelines.
• Provide documentation and technical specifications for planning and implementing, upgrades of IT infrastructure.
• Monitor performance and maintain systems according to requirements.
• Build and share technical and user documentation, manuals, and IT policies.
• Responsible for capacity planning and overall systems performance.
• Implementation and support of IT projects and activities.
What You Will Bring • Bachelor’s Degree in business or information technology related field from a recognized institution.
• Certification in System administration systems Microsoft, Meraki, Security – would be an added advantage.
• Strong knowledge of systems and networking software, hardware, and networking protocols.
• Minimum (1-2) years’ experience supporting users, networks, operating systems, and server administration.
• Experience in IT system implementation, migration, integration – would be an added advantage.
• Working experience in managing IT systems – installation, support, security, change management.
• Global working experience will be an added advantage.
• Ability to write effective system documentation – manuals, presentations, workflows.
• Exposure and experience working with regional and/or global teams.
Technical competencies: • Windows and MAC operating systems • Office 365 • Active Directory • Networking • ITIL concepts • Remote support tools (TeamViewer) • Amazon Web Services – Connect Competencies: • High degree of sensitivity, confidentiality when dealing with internal and external customers.
• Excellent management of priorities based on business impact and urgency.
• Planning, coordination, work monitoring, multitasking and problem resolution skills.
• Ability to outline, communicate effective objectives, and action plans.
• Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external customers.
• An ambitious person, enthusiastic, results oriented with excellent communication and presentation skills.
• Have a high sense of accuracy, diligence, and analytical ability.
• Coordinate with remote team members and management.
• Have good problem analysis and reporting skills; and • High moral standing with impeccable integrity.
• Able to work under pressure in a dynamic and changing environment.
• Excellent communication and customer orientation • Good ability to analyze and solve IT problems.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.
We are committed to a work environment that celebrates diversity.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
• Phone : NA
• Location : Annapolis,MD,USA, Annapolis, MD
• Post ID: 9025995775
