Position Summary
Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility.
Candidate is expected to have fundamental knowledge of the technologies listed above and have a basic understanding of hardware, network and software fundamentals.
Will receive a significant amount of supervision and on the job training.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification.
Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Associate's degree from an accredited college or university in information systems, computer science, or business administration; and
Two (2) year of customer service experience in any of the following areas:
selection and configuration of end user devices
installing, maintaining and troubleshooting PC's
analyzing and assessing technological needs or software application analysis
ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Preferred Knowledge
Basic theories and applications of computer science
Basic principles and practices of applications systems programming
Personal computer hardware and software components
Basic methods and techniques used in the installation, trouble shooting and maintenance of software applications
Basic methods and techniques used in the installation, trouble shooting, upgrading and problem resolution of information systems
Possesses basic ITIL knowledge
Operational characteristics of various computer programs, networks, software packages and programming languages
Basic characteristics of various computer programs, networks, software packages and programming languages
Pertinent Federal, State and local codes, laws and regulations
Preferred Skills & Abilities
Provide technical support for the implementation and maintenance of various software applications
Create various reports, charts and other materials from multiple layers of data stored in City databases
Respond to and identify user needs and determine resolutions
Learn methods and techniques of application development, system design and programming
Learn to recommend, design, implement and install computer software applications
Learn to apply a wide variety of computer programming languages
Learn to detect, isolate and resolve application problems
Learn to analyze and assess the technological needs of City groups
Learn to install, trouble shoot and upgrade City information systems
Learn to evaluate, test, implement and support new operating systems
Learn to analyze and assess the technological needs of City groups
Perform routine systems analysis duties
Recommend appropriate technology to meet client needs
Communicate clearly and concisely
Establish and maintain effective working relationships with those contacted in the course of work
Work occasional weekends and provide after hours support, including evenings and weekends as required
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