SESTEK

Chatbots! Everybody's using them. But not all bots are created equal. We are talking about smarter bots that can understand what customers really want and need with; 🚀 Intent recognition accuracy of >90% ⚙️ Hybrid approach of intent recognition safety and human-like GenAI features 🔐 Using private models and retrieval-augmented generation for enterprise-level privacy Knovvu Virtual Agent is our smart bot for your smart business. Click to watch our video: https://lnkd.in/e9hGgBmt Click to learn more: https://lnkd.in/dfBaBkTu Click to elevate your chatbot game:https://lnkd.in/eR_hqw22 #chatbots #knovvu #thankyou #sestekproductteam

📢 How Teknosa Revolutionized Call Center Performance with SESTEK!   As the leader in Türkiye's technology retail sector, Teknosa recently integrated SESTEK's Speech Analytics and Automated Quality Management (AQM) solutions. Here are some remarkable results:   ✨ 7% improvement in customer service quality scores ⏱ 29% faster resolution of urgent customers calls 🔇 100% reduction in agent silence rates "SESTEK’s AI-powered solutions have significantly improved our processes and contributed to managing our operations more efficiently and cost-effectively. With SESTEK, all of our customer calls are evaluated, complaints are automatically categorized. And with notification process for urgent cases, we have enhanced our service quality to the maximum." - Ömer Kasım, Customer Services & Channel Development Sr. Manager at Teknosa.   To review the full case study, click here: https://lnkd.in/dVTcwaTx For more information about Knovvu Analytics: https://lnkd.in/eimrVF_u For more information about Knovvu AQM: https://lnkd.in/d-eYM8RD   #Teknosa #SESTEK #SpeechAnalytics #AutomatedQualityManagement

Sharing the latest progress in our Voice Bot on IVR Channel project with Koçtaş, Türkiye's leading home improvement retailer, where we are significantly improving customer service accessibility.   🔧 An innovative design encompassing more than 40 self-service integrations. 🎯 From promotions to assembly info, from order status checks to refund inquiries, Koçtaş customers can use their voices to interact with the IVR menu without waiting to listen to all menu options. 📈 Service times decreased, customer satisfaction increased, and call center agent efficiency optimized.   For more about #ConversationalIVR, visit: https://lnkd.in/dW-QHRRB   #Koçtaş #SESTEK #Retailer #ConversationalIVR

🎉 We are proud to share that our "Outstanding Employee Experience" badge from the Happy Place to Work® team is proudly in our grasp! This achievement is a testament to the dedication, trust, and teamwork of our amazing colleagues. The happy and supportive work environment we’ve built together continues to be the driving force behind our success. A big thank you to our entire team and especially our HR team. ❤️ #SESTEK #HappyPlacetoWork #EmployeeExperience #TeamSuccess

This week we attended the partner event, Avaya Alliance Day in London, where innovation, collaboration, and customer experience solutions took center stage.   At the event, our CEO, Levent Arslan, shared insights on this year’s trending topics: #LLMs and #GenerativeAI, emphasizing their transformative potential for businesses. Here are the key takeaways for you:   1️⃣ #GenAI is a powerful tool, but businesses must approach it carefully, providing clean data, workflows, and constant monitoring to stay in control. 2️⃣ Going #Hybrid is essential: combining LLMs for daily conversations with rule-based systems for complex tasks offers better control to businesses. 3️⃣ The importance of delivery and professional services cannot be overstated, as real-world applications may differ from theoretical solutions, partnering with trusted vendors like SESTEK is crucial for sustainable success. To watch the video of our CEO’s insights, click here: https://lnkd.in/d8hQt-eQ    Thank you to our UK team Ilhan Karakoc, Richard Compton, and Hasan San for representing us and to the Avaya team Ross White, and Neal McMahon for the invitation.   #SESTEK #AvayaAllianzEvent #AI #Partnership

Today, at the #CX360 Summit in Istanbul, we launched our new Workforce Management Product, #KnovvuWFM, completing our 360-degree call center optimization portfolio. In partnership with Power2Media B.V., this solution enhances workforce planning efficiency by up to 4X at contact centers.🚀   Complementing our existing performance optimizing products like Agent Copilot, Automated Quality Management and Speech Analytics, Knovvu WFM is the new member of our product family for call centers. Learn more about Knovvu WFM: https://lnkd.in/djQSaYc2 For more information about Power2Media, visit: https://lnkd.in/dpbYWXiQ   Thanks to Selin Karadayı Özbalmumcu, U. Cem Özkaya, Mert Kantaş and Murat Topcu from SESTEK Team and Costi M. and Harun Sengül from Power2Media B.V. team for representing us!   #WorkforceManagement #CallCenterEfficiency #AI #CustomerExperience #KnovvuWFM #SESTEK

"We are excited to collaborate with Five9 to supercharge their clients with our Knovvu Solution Suite: Knovvu Analytics, Knovvu AQM, Knovvu Voice Biometrics, and Knovvu Real-Time Guidance, fueled by our home-grown market-leading SR engine delivering 97+% accuracy rate in English. This partnership will allow us to jointly deliver powerful, AI-driven solutions that elevate the customer and agent experiences at contact centers, while reducing operational costs," stated our North America Managing Director, Yalım Eristiren.   For more details, check out the press release on #SESTEK's partnership with Five9!    #Five9 #PartnerPowered

🚀 SESTEK Partners with Five9 to Enhance Contact Center CX with AI! We’re pleased to announce that #SESTEK is now an Accredited Partner of Five9 🤝 This partnership empowers Five9 clients with SESTEK’s AI-driven solutions, including Speech Analytics, Automated Quality Management, Voice Biometrics, and Real-Time Guidance—all integrated into the Five9 platform and listed on Five9 CX Marketplace, delivering unmatched performance with our home-grown market-leading speech recognition engine, providing 97+% accuracy. 🎯 Together, we’re redefining the contact center experience, creating smarter, more efficient, and impactful customer interactions.   For more details, check out our release : https://lnkd.in/dnriUaa2 Ready to take your #CX and #EX to the next level with AI? Learn more here: https://www.sestek.com/ Jessica Shea, Scott Black, Stacey Cole, Matthew Tuckness, Jake Butterbaugh, Niki Hall, Amanda Miller #Partnership #AI #CustomerExperience #ContactCenterInnovation

We are excited to participate as a gold sponsor at #Five9CXSummit in Barcelona, showcasing our latest AI and Analytics solutions!   As accredited partner of Five9; the largest cloud contact center solutions provider in US, we are pleased to be part of this summit, where we can present the transformative power of AI-driven customer experience, and showcase our ability to deliver cutting-edge solutions in this field.   To see how our AI products are transforming CX, visit: https://www.sestek.com/ To discover more about the Five9 CX Summit, visit: https://lnkd.in/dXRQjjZ5   A special thanks to our U.S. team representing #SESTEK: Yalım Eristiren, Muhammed Yusen, Hasan San, and David Barthelemy. We also appreciate the presence of our CEO, Levent Arslan, our GM A. Serdar KARADAYI, and our Advisory Board Member Valerie Daniel. #TheNewCX #AISolutions #Five9 #timetoelevateCX

Cumhuriyetimizin kurucusu Mustafa Kemal Atatürk’ü, saygı ve özlemle anıyoruz. #10Kasım #Atatürk We commemorate Mustafa Kemal Atatürk, the founder of our Republic, with respect and longing.