Clinic Administrative Assistant

*Big Stone Therapies* is currently seeking a full-time *Clinic Administrative Assistant* to join our rehabilitative therapy team at our clinic in Milbank, SD.
Our therapy clinic is located at 301 Flynn Dr.
Suite 3 in Milbank, SD.
This is a full-time position, 32-hours per week, M/Th: 7:45a – 5:15p; W: 8:45a-5:15p; F: 9:45a-5:15p*; *with a daily 30-minute lunch break.
This position qualifies for a comprehensive benefits package.
*Job Duties:* _Scheduling_ * Schedule new referrals.
Gather and verify demographic information and insurance information.
* Schedule, reschedule, and cancel patient appointments as required.
* Monitor patient schedule to maximize productivity.
* Perform patient appointment reminder.
* Provide instructions to patients to ensure they are prepared for appointments.
* Resolve scheduling conflicts as they occur.
* Assess staffing needs for high and low census times.
* Communicate with therapists about schedules, patients, and any changes.
* Schedule all other non-patient care time.
(Meetings, care conferences, PTO, etc.
) _Customer Service_ * Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
* Courteously receive and respond to incoming telephone calls and emails.
* Maintain the appearance of the waiting room.
* Maintain confidentiality and security of Protected Health Information.
_Other_ * Distribute mail.
* Scan, fax, and print documents.
* Clean/sanitize clinic areas as required.
* Maintain patient charts.
* Clinic closing duties.
* Attend meetings as required.
* Other clinic duties as assigned.
*Qualifications*: _Education_ * Require high school graduate or equivalent.
* Prefer two-year degree in a related field.
* Prefer previous experience in a medical office setting or other customer service-related field.
_Skills_ * Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
* Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
* Excellent phone etiquette and in-person customer service abilities.
* Able to adapt and thrive in a changing and fast paced environment.
*Position qualifies for an excellent benefits package including:* * _Health, Dental, Vision, Life, Short-Term Disability insurance options_ * _Flexible Spending Plan(s)_ * _401k with employer contribution_ * _8 paid holidays (including your birthday!)_ * _Generous paid time off accrual_ *Applications will be accepted through Friday, December 1st, 2023 or until the position is filled.
* _You will receive a confirmation email once your application has been submitted.
If you do not receive this, please contact us at humanresources@bigstonetherapies.
com_ Job Type: Full-time Pay: From $17.
00 per hour Expected hours: 32 per week Benefits: * 401(k) * Dental insurance * Disability insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Day shift * Monday to Friday Work setting: * In-person * Medical office Work Location: In person